So Who Has The Solution.

josevolution · February 2008

to this problem ....and you know damm well what i'm talking about ,what do we have to do start a petition requesting to go back to the old mail in system ,so put up your solutions .......cause this way sure ain't working fare and people complain about us senior members getting up front today proved that my low member# doesn't mean shit .............

norm · February 2008

outsource the ticketing to someone that can handle it....

or....i like the way dmb does it.....presale goes for about a week and you select which shows you want then after the presale finishes you are told if you got tix....i've never been shut out in 7 years.....also if there are 2 shows in one city one night is seniority and the other is random.....got front row once that way....:)

PJGARDEN · February 2008

A start would be to not put all the shows on sale at once. Stagger them a little.

Also, get a bigger server. I think this has happened enough for every one to know the server they are using is not working.

SomethingCreative · February 2008

I do of course

but I'm not telling any of YOU

mr bungle · February 2008

Yeah, this is so fucked. I had to work today and had no fucking chance. Maybe some more will become available later but i'm not counting on it.

SkeeterB · February 2008

BeerBaron wrote:

The mail system would be even worse! Part of the problem, that I think a lot of people are ignoring here is that in the past Ticketmaster didn't have the fan club ticket limits at 8% or so for most venues like they do now. It is a problem of supply and demand.

If we go back to the snail mail system then what we will still have is 2,000 people wanting 400 tickets. It won't change a thing. And then how do you determine who gets the tickets? First come, first serve? That obviouisly gives a huge advantage to local 10C members and screws those who live on the other side of the US and abroad.

The bottom line is that the problem is supply and demand and there is no "fair" way to fix the problem and make everyone happy. We just have to live with it.

yeah....it sucks that ticketmaster has a monopoly on ticket sales for all the major venues in the country. plus, it doesn't help that the TC membership has significantly grown.

Mrs.Vedder78 · February 2008

BeerBaron wrote:

The mail system would be even worse! Part of the problem, that I think a lot of people are ignoring here is that in the past Ticketmaster didn't have the fan club ticket limits at 8% or so for most venues like they do now. It is a problem of supply and demand.

If we go back to the snail mail system then what we will still have is 2,000 people wanting 400 tickets. It won't change a thing. And then how do you determine who gets the tickets? First come, first serve? That obviouisly gives a huge advantage to local 10C members and screws those who live on the other side of the US and abroad.

The bottom line is that the problem is supply and demand and there is no "fair" way to fix the problem and make everyone happy. We just have to live with it.

I agree with you, after ticketmaster started limiting the fan club availability for tickets things got hairy.
I do think the shows could have been sold in different days rather than having all shows up on the same day …. It would have been less traffic had they maybe assigned 1 or 2 shows per day?

nuzpaper · February 2008

I thought Clear Channel dumped Ticketmaster?

cathrind31 · February 2008

stagger
stagger
stagger

SkeeterB · February 2008

When the boys next go on tour, it is imperative they announce the whole tour at once. I think the reasons are self explanatory, in regard to supply and demand.

farfromglorified · February 2008

http://forums.pearljam.com/showpost.php?p=5197669&postcount=54

Enkidu · February 2008

I think outsourcing might be a good idea. Let's face it, could it be worse (said by someone who made it to credit card number then got the error message twice and ended up with no tickets)?

Also, better communication would help. Like - if someone could post now and say THERE ARE NO MORE TICKETS. Or KEEP REFRESHING. Just let us know what's going on. I appreciate all the hard work they do, but today was really a joke.

lastexit78 · February 2008

For starters how about playing real venues? You know, places bigger than a high school gym? Chris Cornell played the Warfield in SF last summer and managed to sell it out. That's a 5,000 seat venue and Cornell doesn't have near the kind of loyal following that Ed does.

MasterFramer · February 2008

josevolution wrote:

to this problem ....and you know damm well what i'm talking about ,what do we have to do start a petition requesting to go back to the old mail in system ,so put up your solutions .......cause this way sure ain't working fare and people complain about us senior members getting up front today proved that my low member# doesn't mean shit .............

The ten club has to give a damn first. They keep showing us they dont... they would rather "keep it in the fam." than have a capable hosting solution.

Cosmo · February 2008

Solution Number One: If you are not going to buy... PLEASE... STAY OUT OF THE WEBSITE. Don't go window shopping. You are just hammering on the resources that actual buyers need to use.
...
Other than that...
I remember 2003 when we sent in our Money Orders. The Complaints were basically, "Come on Ten Club, get with today and sell the tickets online". so reverting to caveman style isn't going to solve anything. and if you recall, the way it worked was the Ten Club got as many tickets per show as it could sell. That does NOT happen when there are only 200 tickets up for sale. And if you get shut out.. you won't complain about the Ten Club holding on to your Money Order for a month or so?
...
As for staggering the sales... You had thousands of people scramlbing to get 200 tickets at 7 venues. How is having thousands of users trying to get 200 tickets on seven different days going to solve anything? Today was thousands trying to get 1,400 tickets. Imagine the same thousands trying to get 200 tickets... on seven different days. No complaints?
...
And about oursourcing... outsourcing what? Outsourcing tickets only? To whom? TickerMaster or one of their minions? What about poster sales... limited edition vinyl? Outsource them too? If you do... it'll cost you. Increase membership fees? What if you STILL get shutout. You will be paying more per year and you are not guaranteed to get tickets. The only thing it would solve would be the server crashes (maybee... anyone who bought tickets to San Diego in 2000 will attest to that). The 200 tickets would vanish within a minute. No complaints?
The same goes for buying the upgrade resources required to handle onslaughts as today's. Hardware, software and support are not free. Someone has to pay. Guess who? Upping the annual fees won't create any complaints, will it?
...
The bottom line is you get the hand you're dealt. Personally, I am of the mindset that if I get them... I get them. If not... oh, well... there are more important things to worry about.
That and if they are using MicroSoft SQLServer on a MicroSoft NT/XP Server... it proves that MicroSoft SQLServer is a piece of shit unless you are doing minimal online transactions per day. Oracle can handle massive transactions... but, it is expensive to buy and expensive to maintain.
...
An alternative **MIGHT** be E-Mail requests that get tossed in a lottery bin. But, you must realize that you run the risk of someone getting all of their shows and you getting bupkiss. Is that fair? Yes. Will it cease the complaints? No.
...
Another solution is... ONE show per Member. If you apply and get more than one... you automatically forfeit ALL of your tickets.
...
My personal solution that I employed today... patience. That and perserverance worked out in my favor today.

Vedd Hedd · February 2008

God, I used to LOVE getting the tour info by mail....for thr Riot Act tour, for example...we recieved a postcard with the tour dates all in advance, MONTHS in advance....we knew WHERE they were going to be....when they were playing....if they were making stops in certain towns or not.....

I could sit back, plan my itinerary, figure out which shows and cities I wanted to go to.....and there was no STRESS invloved....

Now, we have no idea if/when they are touring....we get minimal notification, and we have to be ONLINE in order to buy tix on a WEEKDAY......

I have no internet access at work....at least our surf control only allows us minimal access....so I had to FLY home today, and try my whole lunch to get tix....which I didnt get.....only to find out that 2 hours later there were still tickets available.....as if I could have stayed on for 2 hours an hit refresh....

Its a joke. Now, its TWICE as stressful as TICKETMASTER. At least with ticketmaster, yeah its hard to get tix, but at least the site doesnt crash, and if tix get sold out....well, you know in 20 minutes...not HOURS later.

I appreciate the 10 club, and I will continue to be a member....but I REALLY REALLY dislike their current system. There are DOZENS of ways to fix this and it seems that they wont.

Vedd Hedd · February 2008

Cosmo wrote:

...
My personal solution that I employed today... patience. That and perserverance worked out in my favor today.

I kind of agree with a lot of your post....but some people cant hit refresh for 2 hours.

I would hate to think that my membership only means that I have from friday at 3:50 pm until monday morning to figure all of this out.

Just terrible.

I hate it.

Vedd Hedd · February 2008

SOLAT319 wrote:

Has it ever occurred to anyone that maybe they like to keep it that way because then not everybody's able to get tickets. If everybody gets them, then what are they going to do if 10,000 people got tickets for XYZ venue but the venue is only 8,000 people capacity?? This way, whoever is able to get through the crappy server gets the tickets. It is a filtering solution really :-)

Those with access to internet, faster internet connections, better computers, or more friends available instead of at work win then I guess.

That fucking sucks.

MasterFramer · February 2008

Cosmo there is no good reason for one of the largest bands in the world that uses an online fan club to create profits to not have a proper IT budget and solution for the numerous problems that happen.

As long as these shows and products continue to sell out the people that run ten club do no care how flawed the system is. If they did care things would be different.

Cosmo · February 2008

Vedd Hedd wrote:

I kind of agree with a lot of your post....but some people cant hit refresh for 2 hours.

I would hate to think that my membership only means that I have from friday at 3:50 pm until monday morning to figure all of this out.

Just terrible.

I hate it.

...
I actually called in 'sick' today. Which was kinda true because after trying for about 20 minutes, it made me sick... so I called in.
And last night... I cleaned up my home PC (which is a LOT slower than the machines we have at work) by running Disk Cleanup and defraging my drives. I also only had one window going to dedicate all of the resources to this one task.
And yeah... it took a while... a LOOOOONG while. At one point, only Vancouver and Santa Cruz showed up... then Santa Barbara popped up... then Los Angeles... then San Diego. I was able to keep up with the Ten Club administrators as they brought each show online.
...
And keep a positive mind, kiddo. There's always this coming Friday... and even if I don't get in... I'm going to head up to the Wiltern on the show date... because you never know. Remember The Fonda!!! is my battle cry.
Hope to see you there.

Cosmo · February 2008

Here's an actual solution that can be implemented without having to spend hundreds of thousands of dollars on a massive overkill system...
...
Fix the ticketing application to only allow ONE Active login per User Login. Once you are connected, your friends and family cannot login to your account from 10 seperate computers.
But, be sure to write an exceptions handling in your code that would address a lost network connection from the client and kill the current session if there is no client connected. This would make it possible for you to lose your network connection (from being timed out, for example). Otherwise, should you lose your connection and the account was still running in the database, it would not allow you to log back in.
...
That... and staying out of the WebSite if you are not buying tickets.

So Who Has The Solution.

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