How we respond says a lot about who we are...

SPEEDY MCCREADY

fanch75 wrote:

$3000? Well, I stand corrected.

I was thinking $130 for two tickets for a show. $3000? Wow. Yeah that's pretty messed up.

some people actually were calling the 10club while they were attempting to get tickets....

the 10club is telling the people on the phone to "keep trying ...keep trying"

every time they made an attempt at tickets their charge card/debit card was charged....

but they didnt get tickets....

i would be fucking FURIOUS!!!!!!

thats just so fucking wrong...

Solat13

thedividedskyiscrape wrote:

I appreciate the responses to my post, and I will not argue with anyone's point.

I will, however, make one observation:

It has been just over 24 hours since The Great Server Debacle of (February) 2008. Any reasonable business will take quick action to respond to such an incident, but quick does not mean immediate. If I were in the Ten Club's position, I would be drafting a response that includes proposed solutions. Those solutions are not likely to be determined solely by Kat or any one person connected with this board. I would also be sure I had all my ducks in a row regarding any legal ramifications. There were a lot of posts about "taking legal action" against the Ten Club and/or recouping funds lost to overdrafts, etc. You don't offer an apology that directly implies fault (even when you are at fault).

Something will come of this.

Have faith.

The way something came from all of the previous incidents I mentioned? :rolleyes: I didn't even mention the European tix sales from 07 that had server problems as well.

This problem has been going on for at least 4 years now since they've been doing online sales and the server issue has never been addressed.

einatshaul

I agree with original poster. I feel sorry for all those who got charged for no tickets though, that is a shame. I'm sure 10c will do it's best to compensate. As long as all the yelping doesn't put them off from benefits in the future...

I mean, there is a reason we all come together around this band, and this isn't it.

the wolf

Solat13 wrote:

The way something came from all of the previous incidents I mentioned? :rolleyes: I didn't even mention the European tix sales from 07 that had server problems as well.

This problem has been going on for at least 4 years now since they've been doing online sales and the server issue has never been addressed.

exactamoondo !! its not just tickets, maybe this it the first time people were charged in triplets for things, but everytime something goes on sale, records, posters whatever, there are issues with the 10c's server.

augustwest

i just hate it when "speedy" is right...

damn

SPEEDY MCCREADY

augustwest wrote:

i just hate it when "speedy" is right...

damn

havent you figured it out yet???

I AM ALWAYS RIGHT!!!!!!!!

Gather No Moss

i thought if you were charged then you got the tickets??

SPEEDY MCCREADY

Gather No Moss wrote:

i thought if you were charged then you got the tickets??

nope....

Gather No Moss

I figured if you were charged then you had the tickets... How do you know if you got them or not? Usually it takes a couple days to get the email saying your order has been processed..

SPEEDY MCCREADY

Gather No Moss wrote:

I figured if you were charged then you had the tickets... How do you know if you got them or not? Usually it takes a couple days to get the email saying your order has been processed..

go check you 10club profile....in the goods section....

if the tickets are in your profile.....HAVE FUN AT THE SHOWS!!!!!

either way....you need to check your credit card balance......to see how many times you were charged for tickets....

thedividedskyiscrape

What little the Ten Club has learned about this issue is matched equally by our own ignorance of the process.

Most everyone posting here seems to be a veteran of similar server incidents dating back many years. If the Ten Club is slow to adapt, are we not guilty of adapting ourselves?

If you run into problems with a debit card, then the solution is to get a Visa or MasterCard credit card.

If you keep running into the error message at the credit card authorization page, then wait a few moments to see if the confirmation email gets to your inbox. No confirmation email? Then you gamble with going through the buy process again and accept the inevitability of an additional charge.

I don't believe for a second that anyone racked up $3000 in unprocessed charges. That would mean someone would have had to get through to the error 20 times. I ran into plenty of server error messages yesterday in the 75 minutes I spent trying to get tickets, but I never had the opportunity to enter my card info even 5 times. 20? I doubt it.

If I'm wrong, I apologize profusely to whomever is faced with rectifying $3000 in charges...

But you can't fault an unchanging system if you're not willing to change yourself.

idratherbe

Are there only "pending" charges for tickets you didn't get? Or to put it another way, for those who got tickets confirmed but hit "buy" several times... did the confirmed tickets charge go through and the rest are pending?

I would certainly be on the phone with my debit/credit card issuer to ensure that any 'pending's that didn't end up with tickets are disputed.

I'm sorry for everyone who had such trouble. Gee, for once I'm glad I didn't try to get tickets.

Having said that, for my $20 per year, I expect a personal back yard concert by the boys.

I kid, I kid.

~peace~

meme

thedividedskyiscrape wrote:

What little the Ten Club has learned about this issue is matched equally by our own ignorance of the process.

Most everyone posting here seems to be a veteran of similar server incidents dating back many years. If the Ten Club is slow to adapt, are we not guilty of adapting ourselves?

If you run into problems with a debit card, then the solution is to get a Visa or MasterCard credit card.

If you keep running into the error message at the credit card authorization page, then wait a few moments to see if the confirmation email gets to your inbox. No confirmation email? Then you gamble with going through the buy process again and accept the inevitability of an additional charge.

I don't believe for a second that anyone racked up $3000 in unprocessed charges. That would mean someone would have had to get through to the error 20 times. I ran into plenty of server error messages yesterday in the 75 minutes I spent trying to get tickets, but I never had the opportunity to enter my card info even 5 times. 20? I doubt it.

If I'm wrong, I apologize profusely to whomever is faced with rectifying $3000 in charges...

But you can't fault an unchanging system if you're not willing to change yourself.

Between the Vic show, the Euro tour of 2007, the US tour of 2006, and innumerable highly sought after poster sales I must have entered my CC # hundreds of times. Never charged. This is new, and fucked up.

Gather No Moss

i checked yesterday and they were there, so I knew I had them.. then i read some of the posts a minute a go and got freaked out.. i just checked again and they are still there..

boxwine_in_hell

thedividedskyiscrape wrote:

Nobody deserves to have errant charges on a bank statement that may impact their livelihood (whether that means being unable to buy food tomorrow or tickets on Friday). And nobody should just let an issue such as the one that happened yesterday go by without a response. But the fact of the matter is that nobody should be raging against the Ten Club in such heinous language with a holier-than-thou attitude.

Yes, the Ten Club screwed up as do other companies big and small from time to time. And as a customer, it is my responsibility to hold the company accountable for the services they promise (in this case tickets). How I choose to respond says a lot about me as an individual, and I choose to respond to the Ten Club directly, personally, and professionally. But when the response becomes "bitching" by a collective group of disgruntled fans it looks poorly upon the entire Pearl Jam community.

Offer your constructive criticism. Suggest ways for the Ten Club to make improvements. Vent a little here and there. But be sure to balance your anger with positivity.

We -- the fans -- are a unique group, and those fans who reside on this message board are an even more unique subset of the fan population, and it is our responsibility to be representatives of the tens of thousands of fans out there world-wide. I shutter to think what impression we have made on the fans outside of the US.

We are the lucky ones (fans world-wide). We are members of an exclusive club that caters to our needs for tickets, media, and posters. But the overwhelming response to these benefits seems to be "it's never enough."

Demand is apparently ever increasing (the slammed servers yesterday is evidence of that fact), and the Ten Club will work to accommodate that end. We as fans may need to suffer from our own fervor for more until the system is repaired. Until then, be happy if you got tickets... be upset if you didn't... feel wronged if you got charged without tickets to show for the debit to your account... but, more than anything, be civil in how you conduct yourself in this forum.

I am a proud member of the Ten Club and of this message pit, and I have faith in both the people on this board and the people who manage it. There has never been a time when a mistake hasn't been rectified by this band or the people who support it.

Remember that.

I think Ten Club employed the same people that handled the Rockies World Series ticket debaucle.

ps...Is this my Dad. I heard this speech a lot growing up.

SPEEDY MCCREADY

thedividedskyiscrape wrote:

What little the Ten Club has learned about this issue is matched equally by our own ignorance of the process.

Most everyone posting here seems to be a veteran of similar server incidents dating back many years. If the Ten Club is slow to adapt, are we not guilty of adapting ourselves?

If you run into problems with a debit card, then the solution is to get a Visa or MasterCard credit card.

If you keep running into the error message at the credit card authorization page, then wait a few moments to see if the confirmation email gets to your inbox. No confirmation email? Then you gamble with going through the buy process again and accept the inevitability of an additional charge.

I don't believe for a second that anyone racked up $3000 in unprocessed charges. That would mean someone would have had to get through to the error 20 times. I ran into plenty of server error messages yesterday in the 75 minutes I spent trying to get tickets, but I never had the opportunity to enter my card info even 5 times. 20? I doubt it.

If I'm wrong, I apologize profusely to whomever is faced with rectifying $3000 in charges...

But you can't fault an unchanging system if you're not willing to change yourself.

here ya go...

http://forums.pearljam.com/showpost.php?p=5200082&postcount=10

Solat13

thedividedskyiscrape wrote:

What little the Ten Club has learned about this issue is matched equally by our own ignorance of the process.

Most everyone posting here seems to be a veteran of similar server incidents dating back many years. If the Ten Club is slow to adapt, are we not guilty of adapting ourselves?

If you run into problems with a debit card, then the solution is to get a Visa or MasterCard credit card.

If you keep running into the error message at the credit card authorization page, then wait a few moments to see if the confirmation email gets to your inbox. No confirmation email? Then you gamble with going through the buy process again and accept the inevitability of an additional charge.

I don't believe for a second that anyone racked up $3000 in unprocessed charges. That would mean someone would have had to get through to the error 20 times. I ran into plenty of server error messages yesterday in the 75 minutes I spent trying to get tickets, but I never had the opportunity to enter my card info even 5 times. 20? I doubt it.

If I'm wrong, I apologize profusely to whomever is faced with rectifying $3000 in charges...

But you can't fault an unchanging system if you're not willing to change yourself.

For previous sales, if you got a server error failure, retry message, your card was not charged.

I'm one of the lucky ones, I used my credit card instead of my debit card. But I charged LA 1 and SB 3 times yesterday for close to $900 bucks. And then finally tried and got an SB pair for $150 after reading what other people on the board posted and were going through because we got no communication about whether or not pending charges meant tix.

So I charged approximately $1,050 for one pair of tix. And yeah, I know I'll get my money back because it's a credit card, but many people out there used debit cards and not having access to that kind of money for 7 to 10 business days is not the easiest thing in the world.

fanch75

Stealing from the fans is rock and roll!

thedividedskyiscrape

SPEEDY MCCREADY wrote:

here ya go...

http://forums.pearljam.com/showpost.php?p=5200082&postcount=10

I suppose with multiple items in one's basket it is conceivable that someone could rack up $3000 in unprocessed tickets.

I stand corrected if that was the case, but rockpants' post doesn't clearly state that as the issue.

SPEEDY MCCREADY

fanch75 wrote:

Stealing from the fans is rock and roll!

hehehehe....

what gets me....

is why on earth havent they come on this board and just apologize????

its not that difficult....