microsoft visual c++ error?

chiquimonkey
chiquimonkey Posts: 9,337
edited July 2007 in Technical Stuff and Help
i've had problems accessing my email program. whenever i try to launch it now,

"runtime error!
program: c:\blahblahblah

abnormal program termination"

that's what i get. i've tried reinstalling the program, no dice. cleaned up the registry in the even that had anything to do with it, but still won't work.

any suggestions would be most appreciated :)
Post edited by Unknown User on
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Comments

  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    need more specifics...

    what email program? exact text of error message? what exactly did you do to the registry?
  • chiquimonkey
    chiquimonkey Posts: 9,337
    markymark550 wrote:
    need more specifics...

    what email program? exact text of error message? what exactly did you do to the registry?
    oh wow, someone helping...i thought for sure this would go down like a lead zeppelin :p haha thank you!

    it's earthlink's mailbox....i've been using it for over a year, no problem at all. all of the sudden it just wouldn't work, regardless of me clicking on the shortcut or the actual program. i downloaded this program called 'wise registry cleaner' from the cnet website in case that might have helped any, but it didn't do anything to fix the problem. it doesn't give the error message with any other program. 'm stumped!
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    ok, good...I was worried that you went into the registry yourself. If you know what you're doing it's ok, but most people shouldn't mess with it...

    question: have you tried rebooting the system? I know it may seem stupid, but sometimes that works...
  • chiquimonkey
    chiquimonkey Posts: 9,337
    markymark550 wrote:
    ok, good...I was worried that you went into the registry yourself. If you know what you're doing it's ok, but most people shouldn't mess with it...

    question: have you tried rebooting the system? I know it may seem stupid, but sometimes that works...
    oh hell no, i know better than to screw with that! i was nervous even using that program but i didn't smell any smoke afterwards so that was a good sign i guess lol

    i did reboot, tried uninstalling the mailbox program and then reinstalling it, twice. should i try to reinstall windows (i should be able to do that without disturbing the hard drive contents, no?)
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    also, can you access your email through the webmail site or another email client like Outlook?
  • chiquimonkey
    chiquimonkey Posts: 9,337
    markymark550 wrote:
    also, can you access your email through the webmail site or another email client like Outlook?
    oh yea, i can do it thru the webmail site. it was just nice to have it on the computer as well because i could store messages without worry of them taking too much room (the site allows 100mb only). plus it pops up when a new message comes in which is convenient. i'm more just intrigued how to fix it, out of principle lol
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    chiquimonkey wrote:
    oh hell no, i know better than to screw with that! i was nervous even using that program but i didn't smell any smoke afterwards so that was a good sign i guess lol

    i did reboot, tried uninstalling the mailbox program and then reinstalling it, twice. should i try to reinstall windows (i should be able to do that without disturbing the hard drive contents, no?)
    no don't reinstall windows unless you back everything up first....

    if push comes to shove, you can use a system restore point to go back to a time when the email client was working
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    chiquimonkey wrote:
    oh yea, i can do it thru the webmail site. it was just nice to have it on the computer as well because i could store messages without worry of them taking too much room (the site allows 100mb only). plus it pops up when a new message comes in which is convenient. i'm more just intrigued how to fix it, out of principle lol
    damn...no offense, I was hoping you couldn't because then it could mean a problem on Earthlink's end and not your computer...
  • chiquimonkey
    chiquimonkey Posts: 9,337
    markymark550 wrote:
    no don't reinstall windows unless you back everything up first....

    if push comes to shove, you can use a system restore point to go back to a time when the email client was working
    yeah reinstalling windows would be a major last resort, just to be safe, even though i'm good about backing my files up.

    how do i do the system restore?
    markymark550 wrote:
    damn...no offense, I was hoping you couldn't because then it could mean a problem on Earthlink's end and not your computer...
    oh i know what you mean. but if i couldn't get into my email then i'd go from mildly irritated to ape shit :p haha
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    http://kb.earthlink.net/case.asp?article=3987

    does that seem like it could be the answer to your problem?
  • norm
    norm Posts: 31,146
    do you have the latest version of the software....and updates?
  • chiquimonkey
    chiquimonkey Posts: 9,337
    markymark550 wrote:
    http://kb.earthlink.net/case.asp?article=3987

    does that seem like it could be the answer to your problem?
    i tried it, and it said the mailbox didn't exist, the one i wanted to repair :( AGH! thanks for the link though and the help. and trying to find info on how to fix it on the microsoft site....well heck, i might as well just slap myself haha
  • chiquimonkey
    chiquimonkey Posts: 9,337
    cutback wrote:
    do you have the latest version of the software....and updates?
    yup! it's so odd...and i'm good about my virus protection, all up-to-date and everything is clean so i'm way baffled.
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    in the error message, what was the program?

    "program: C:\blahblahblah part"
  • norm
    norm Posts: 31,146
    chiquimonkey wrote:
    yup! it's so odd...and i'm good about my virus protection, all up-to-date and everything is clean so i'm way baffled.


    huh....:confused:.....mark, now what?.....:)
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    chiquimonkey wrote:
    i tried it, and it said the mailbox didn't exist, the one i wanted to repair :( AGH! thanks for the link though and the help. and trying to find info on how to fix it on the microsoft site....well heck, i might as well just slap myself haha
    don't give up hope...sometimes it takes a little bit of research to figure these things out
  • chiquimonkey
    chiquimonkey Posts: 9,337
    markymark550 wrote:
    in the error message, what was the program?

    "program: C:\blahblahblah part"

    C:\Program Files\Earthlink TotalAccess\MailClnt.exe


    dunno what the abnormal program termination is. unless i'm the abnormal one...quite possible lol
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    cutback wrote:
    huh....:confused:.....mark, now what?.....:)
    I think she means that she's got the email program up to date, along with virus protection, meaning it's not a virus causing this problem?

    was that what you meant chiqui?
  • chiquimonkey
    chiquimonkey Posts: 9,337
    markymark550 wrote:
    I think she means that she's got the email program up to date, along with virus protection, meaning it's not a virus causing this problem?

    was that what you meant chiqui?
    yup, that's it!

    and yeah i figure it'll make some sense eventually...i'm usually good troubleshooting stuff, this has me all cornfused
  • markymark550
    markymark550 Columbia, SC Posts: 5,224
    hmm...everything I have found in research says to uninstall and then reinstall...but that hasn't worked

    have you deleted or removed any programs lately (other than this one)?

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