Starbucks is one of the few companies left that provides full benefits to its employees. For every young punk who walks off the job because his parents are still paying his bills, there is a whole pool of eager applicants who can't wait to take his place so they can finally see a doctor, a dentist, or even give their children the chance to do the same. You did society a huge favor today by expediting natural selection.
i haven't read all the posts, but it sounds like the guy had a problem before you even said anything. it seems like you were his excuse to snap. Starbucks is supposed to replace your drink if you don't like it. i think talking to the manager was the right thing because he had an attitude about your problem.
No need to be void, or save up on life...
You got to spend it all
SO I was drinking a green tea latte from starbucks (I usually go to coffee bean and tea leaf - so don't yell at me)
and it tasted like dishwater.
so i had to go back and I told the dude and he was like "SIGH...we can give you a new one." and I said I didn't want a new one, I just wanted them to know that their machine or something was broken.
and he rolls his surly little emo eyes at me and is very rude about it.
"you don't want a new one - you just wanted to complain? well...thanks, lady" TOTALLY sarcastic.
So...I asked to talk to his manager - and I am not one of those types of people...anyhow, she started to yell at him and they got into this huge argument and he told her to go "F" her self and left...like left his job...
of course the entire staff and all of the customers were staring at me...like I got this punk ass fired.
and the manager gave me 20 vouchers. and I dont even want them!
so - here is the thing...I didn't want a new latte since, it wouldn't be possible for me to drink it after drinking DISHWATER...but, I just wanted them to know that there was a problem with their equipment...
ugh...what the hell happened??? that is what i was left thinking.
should I have just not said anything? because normally I wouldn't have said anything...
ugh, anyhow it was embarrassing and horrible.
You know what? This is probably the third job he has quit in as many months. He probably wanted a reason to quit, and felt like this was a good opportunity. Sounds like an irresponsible little shit!
I'd have probably felt weird about it, too. But this was not your fault. And like sponger said, Starbucks treats its employees well. Hopefully tomorrow they'll hire someone who appreciates having benefits and will be respectful to the customers to take his place.
So that's what happened to GTD....she's been shamed into submission by Starbucks....
Progress is not made by everyone joining some new fad,
and reveling in it's loyalty. It's made by forming coalitions
over specific principles, goals, and policies.
I use to manage a restaurant. You shouldn’t have complained to the manger, you should have just took a new drink and let it go. It’s rough working in the food business. Have mercy on the poor souls who do.
No, I was in the restaurant business and did everything from bus tables to manager for 14 years and you never ever cop an attitude with a customer... just let it go.
Such poor work ethic these days, especially in fast food...sometimes these fuckin people have such an attitude I'd like to complain at every restaurant I go to. It wouldn't hurt to smile, even if you hate your job.
I can understand how the kid would get mad, but I would never take it that far. If I knew I made something wrong, and then they complained, then I understand. If for instance a customer tells me they want everything, and then they see the sandwich and decide they didnt want tomatoes, then they can go fuck themselves. (and that has heppened before. I work at a quiznos) I never/ never will believe in the "customer is always right" BS. I just look at any fast food place as a cheap disgusting place to get food. If someone makes a mistake, then big deal. Is it going to ruin your day that there are tomatoes on your sandwich when you didn't want them?
I dont think you over-reacted, and as long as you were nice about it, then thats totally fine. but some people get reeaaal pissy about their FAST food. Just deal with it. The only way I can see someone getting upset is if they are either A)allergic to something in the food (in which case, just tell me) or got a completely different sandwich that they ordered. There are more important things in life to worry about then a stupid piece of food you ordered at a fast food chain.
Anytime I order fast food and people mess up on whatever I rodered I just let it slide. I understand how minimum wage can make you not really give a shit about your job. And yes I am going to quit very soon.
This why fast food quality is bad.... the employees basically have a piss poor attitude.
If you choose to work for minimum wage at least do it proudly. Most of us have worked min wage jobs, and it sucks... but fuck, it's always easier to be nice than to be a dickhead...
SO I was drinking a green tea latte from starbucks (I usually go to coffee bean and tea leaf - so don't yell at me)
and it tasted like dishwater.
so i had to go back and I told the dude and he was like "SIGH...we can give you a new one." and I said I didn't want a new one, I just wanted them to know that their machine or something was broken.
and he rolls his surly little emo eyes at me and is very rude about it.
"you don't want a new one - you just wanted to complain? well...thanks, lady" TOTALLY sarcastic.
So...I asked to talk to his manager - and I am not one of those types of people...
wrote:
This is so hilarious because it is something that would totally happen to me..
BUT sometimes I could only hope that the rude clerk would get fired! I may just freak out at the rude clerk myself rather then just talking to a manager....hahah I think you did the right thing....I have really bad luck with bad service. This may be because I work in customer service and all I want is good service when I go in public! I have learned it is really hard to find good hard workers who give good service...BUT when I get the good service then it is usually well rewarded with a letter or big tip ect...
(good service good service good service.....:p I think said that too many times )
A lot of Starbucks stuff tastes like dishwater, which is why nearly all of their Australian stores have closed down.
Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006; Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024
Come to think of it, I had GREAT experience with a girl collecting the money at a McDonalds drive-thru the other day. I SWEAR she made me sit with my arm hanging out of the car window, TRYING TO GIVE HER MY MONEY, while she took two minutes to finish "texting" one of her firends. I just laughed about it at the time, but I'll be damned if this new generation isn't making us "Gen-Xers" look alot less sloth like. And we were the "slackers"?
I'll have to remember that tommorrow while I sit at my comfy chair in my climate controlled, private office. I worked hard to be this spoiled damnit!
Still...seems a tad bit unprofessional of the manager to chew out a subordinate in front of the customers....should've dealt with the issue at hand and then the employee in private. Ah, well, not like these "shift leads" are actual managers anyway.
The problem started when you ordered something called a 'green tea latte'. Though a case can be made for the problem starting when Starfucks came up with this thing. That's just asking for trouble, and inviting customers to complain about the drink.
For fucks sake, it's coffee. Just serve the macchiato, espresso, cappucino, cafe latte, and leave it at that. No wonder this idiotic company failed here- we actually understand coffee. Only in places without a coffee culture can shit like Starbucks exist.
The problem started when you ordered something called a 'green tea latte'. Though a case can be made for the problem starting when Starfucks came up with this thing. That's just asking for trouble, and inviting customers to complain about the drink.
For fucks sake, it's coffee. Just serve the macchiato, espresso, cappucino, cafe latte, and leave it at that. No wonder this idiotic company failed here- we actually understand coffee. Only in places without a coffee culture can shit like Starbucks exist.
Hey what about a flat white Hin????
Totally agree with what you say. I tried (or should I say a client turned up at the office with a 'white coffee' for me) and I wouldnt even call it coffee. I was mortified that people actually call it coffee.
Another americanism we like have like adopted like down here like (as well as the like word) is coffee's in fuggin milkshake containers. When I ask for a flat white I wont a 'regular' bloody coffee. Not a litre of fuggin warm milk.
SO I was drinking a green tea latte from starbucks (I usually go to coffee bean and tea leaf - so don't yell at me)
and it tasted like dishwater.
so i had to go back and I told the dude and he was like "SIGH...we can give you a new one." and I said I didn't want a new one, I just wanted them to know that their machine or something was broken.
and he rolls his surly little emo eyes at me and is very rude about it.
"you don't want a new one - you just wanted to complain? well...thanks, lady" TOTALLY sarcastic.
So...I asked to talk to his manager - and I am not one of those types of people...anyhow, she started to yell at him and they got into this huge argument and he told her to go "F" her self and left...like left his job...
of course the entire staff and all of the customers were staring at me...like I got this punk ass fired.
and the manager gave me 20 vouchers. and I dont even want them!
so - here is the thing...I didn't want a new latte since, it wouldn't be possible for me to drink it after drinking DISHWATER...but, I just wanted them to know that there was a problem with their equipment...
ugh...what the hell happened??? that is what i was left thinking.
should I have just not said anything? because normally I wouldn't have said anything...
ugh, anyhow it was embarrassing and horrible.
see there was your first mistake. milk in green tea.
hear my name
take a good look
this could be the day
hold my hand
lie beside me
i just need to say
Totally agree with what you say. I tried (or should I say a client turned up at the office with a 'white coffee' for me) and I wouldnt even call it coffee. I was mortified that people actually call it coffee.
Another americanism we like have like adopted like down here like (as well as the like word) is coffee's in fuggin milkshake containers. When I ask for a flat white I wont a 'regular' bloody coffee. Not a litre of fuggin warm milk.
I'd better go for a beer now!!
I remember Starbucks cafe lattes were basically a big paper cup of warm frothy milk with a touch of coffee flavour in them. I would always have to ask for another shot so that it actually tasted like something.
Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006; Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024
Starbucks lattes were basically a big paper cup of warm frothy milk with a touch of coffee flavour in them. I would always have to ask for another shot so that it actually tasted like something.
Yeah I have to ask for another shot or generally just get them to make it again.
Im starting to wonder if its me....I get it everywhere I go.
This morning
Could I have a flat white with 1 takeaway please.
Large?
No a flat white with one takeaway pls
Large sir?
No just a normal flat white please with one sugar.
So you want a regular sir?
If thats what you call a normal size coffee then yes I will have a regular flat white with one please.
I swear I never remember having to say what size coffee I wanted. There used to only be one size. BUT now an order for a coffee automatically defaults to to an extra large.
I JUST DONT GET IT. And Im blaming it on the yanks and people here that watch too much yank tv.
I
BTW, a green tea latte sounds nasty in the first place. Some of the things they come up with are just sad. Poor Starbucks...
Take care.
they look really good, but they're not.
FP, this reminds me of the seinfeld when george said the bus boy must have put the menu too close to the candle and elaine joked that they were never going there again, so the bus boy got fired. therefore, the starbucks will probably burn down tomorrow and the emo boy will be forever greatful to you for saving his life.
Yeah I have to ask for another shot or generally just get them to make it again.
Im starting to wonder if its me....I get it everywhere I go.
This morning
Could I have a flat white with 1 takeaway please.
Large?
No a flat white with one takeaway pls
Large sir?
No just a normal flat white please with one sugar.
So you want a regular sir?
If thats what you call a normal size coffee then yes I will have a regular flat white with one please.
I swear I never remember having to say what size coffee I wanted. There used to only be one size. BUT now an order for a coffee automatically defaults to to an extra large.
I JUST DONT GET IT. And Im blaming it on the yanks and people here that watch too much yank tv.
I'm glad I don't have to put up with that crap anymore. I just make my own at home now on our espresso coffee machine and get to drink it out of a real coffee cup.
Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006; Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024
I am proud to say that I haven't walked into a Starbucks in over 4 years. Ever since they gave me a blank look when I ordered a mocha latte, I have been loyal to CB&TL (aka Coffee Bean).
Comments
http://forums.pearljam.com/showthread.php?t=272825
You got to spend it all
You know what? This is probably the third job he has quit in as many months. He probably wanted a reason to quit, and felt like this was a good opportunity. Sounds like an irresponsible little shit!
I'd have probably felt weird about it, too. But this was not your fault. And like sponger said, Starbucks treats its employees well. Hopefully tomorrow they'll hire someone who appreciates having benefits and will be respectful to the customers to take his place.
So that's what happened to GTD....she's been shamed into submission by Starbucks....
and reveling in it's loyalty. It's made by forming coalitions
over specific principles, goals, and policies.
http://i36.tinypic.com/66j31x.jpg
(\__/)
( o.O)
(")_(")
No, I was in the restaurant business and did everything from bus tables to manager for 14 years and you never ever cop an attitude with a customer... just let it go.
Such poor work ethic these days, especially in fast food...sometimes these fuckin people have such an attitude I'd like to complain at every restaurant I go to. It wouldn't hurt to smile, even if you hate your job.
This why fast food quality is bad.... the employees basically have a piss poor attitude.
If you choose to work for minimum wage at least do it proudly. Most of us have worked min wage jobs, and it sucks... but fuck, it's always easier to be nice than to be a dickhead...
EV 04/02/08, 04/03/08, 07/16/11
I'll have to remember that tommorrow while I sit at my comfy chair in my climate controlled, private office. I worked hard to be this spoiled damnit!
LOL!!!
http://forums.pearljam.com/showthread.php?t=272825
For fucks sake, it's coffee. Just serve the macchiato, espresso, cappucino, cafe latte, and leave it at that. No wonder this idiotic company failed here- we actually understand coffee. Only in places without a coffee culture can shit like Starbucks exist.
Hey what about a flat white Hin????
Totally agree with what you say. I tried (or should I say a client turned up at the office with a 'white coffee' for me) and I wouldnt even call it coffee. I was mortified that people actually call it coffee.
Another americanism we like have like adopted like down here like (as well as the like word) is coffee's in fuggin milkshake containers. When I ask for a flat white I wont a 'regular' bloody coffee. Not a litre of fuggin warm milk.
I'd better go for a beer now!!
see there was your first mistake. milk in green tea.
take a good look
this could be the day
hold my hand
lie beside me
i just need to say
I remember Starbucks cafe lattes were basically a big paper cup of warm frothy milk with a touch of coffee flavour in them. I would always have to ask for another shot so that it actually tasted like something.
Yeah I have to ask for another shot or generally just get them to make it again.
Im starting to wonder if its me....I get it everywhere I go.
This morning
Could I have a flat white with 1 takeaway please.
Large?
No a flat white with one takeaway pls
Large sir?
No just a normal flat white please with one sugar.
So you want a regular sir?
If thats what you call a normal size coffee then yes I will have a regular flat white with one please.
I swear I never remember having to say what size coffee I wanted. There used to only be one size. BUT now an order for a coffee automatically defaults to to an extra large.
I JUST DONT GET IT. And Im blaming it on the yanks and people here that watch too much yank tv.
they look really good, but they're not.
FP, this reminds me of the seinfeld when george said the bus boy must have put the menu too close to the candle and elaine joked that they were never going there again, so the bus boy got fired. therefore, the starbucks will probably burn down tomorrow and the emo boy will be forever greatful to you for saving his life.
I'm glad I don't have to put up with that crap anymore. I just make my own at home now on our espresso coffee machine and get to drink it out of a real coffee cup.