Green Tea Latte from Starbucks

Umbertotamba

You did the right thing!!!!!!!

Sounds like the little emo kid had issues to start with!!!!

I love the starbucks I go to..... They are the best, 80% of them know me by name and what I drink!!

JOEJOEJOE

failedpersephone wrote:

SO I was drinking a green tea latte from starbucks (I usually go to coffee bean and tea leaf - so don't yell at me)

and it tasted like dishwater.

so i had to go back and I told the dude and he was like "SIGH...we can give you a new one." and I said I didn't want a new one, I just wanted them to know that their machine or something was broken.

and he rolls his surly little emo eyes at me and is very rude about it.

"you don't want a new one - you just wanted to complain? well...thanks, lady" TOTALLY sarcastic.

So...I asked to talk to his manager - and I am not one of those types of people...anyhow, she started to yell at him and they got into this huge argument and he told her to go "F" her self and left...like left his job...

of course the entire staff and all of the customers were staring at me...like I got this punk ass fired.

and the manager gave me 20 vouchers. and I dont even want them!

so - here is the thing...I didn't want a new latte since, it wouldn't be possible for me to drink it after drinking DISHWATER...but, I just wanted them to know that there was a problem with their equipment...

ugh...what the hell happened??? that is what i was left thinking.

should I have just not said anything? because normally I wouldn't have said anything...

ugh, anyhow it was embarrassing and horrible.

It is one thing for the kid to sound apathetic, but seems like he just thru the matter back on you.

It sounds like the fella would have mouthed-off sooner or later, so the incident may have simply been the straw that broke the camel's back.

I am pretty laid-back, but if I ever sense above-average bad attitude from someone in a biz situation, I will say something, even with my clients!....can't no one crack wise with me and not expect something back!

lowlight10

12345AGNST1 wrote:

The only way I can see someone getting upset is if they are either A)allergic to something in the food (in which case, just tell me) or got a completely different sandwich that they ordered.

I'm vegetarian. I've never had a piece of meat in my life. you cant understand why I would be upset if I found a piece of ham in my sandwich? it has happened to me several times, and the employee usually seems befuddled as to why I would bother to complain, whether its a piece or an entire sandwich of meat.

meistereder

This reminds me of a scene in Fast Times at Ridgemont High.

norm

meistereder wrote:

This reminds me of a scene in Fast Times at Ridgemont High.

"if you don't shut up I'm gonna kick one hundred percent of your ass!"

:D

Cosmo

Isn't a Green Tea Latte supposed to taste like dishwater?

JOEJOEJOE

meistereder wrote:

This reminds me of a scene in Fast Times at Ridgemont High.

Mister, if you don't shut-up, I'm gonna kick 100% of your ass!

failedpersephone

Yeah my exact words to the barista were " hey 'scuse me dude? this GTL tastes pretty foul, I think somethin' is wrong with your machine. this drink has no flavor."

then he got all pissy-assed...so I said "seriously dude I don't want a new drink just let someone know...it's foul, son!" (he rolled his eyes and called his Manager. I didn't really WANT to talk to the manager.

But since the Manager was there I told her the same thing - only I added "dishwater" as a descriptive, and dropped the "dude" and she turns to him and asked if I were offered a replacement...and he freaks about that...which sucked because I was trying to tell them that I was offered one, and didn't want or need it.


I dunno i think it may just be my day. I almost took the arm off of the gas man who came to read the meters today...it should have been a stay under the covers day. hahaa...you know the days where you are trying to help and you end up doing harm? it's been like that.

I get that I didn't cause that emo kid to walk on his job - but I feel like a strange catalyst today...might be a good idea to remove electrical appliances from my reach!

supersonicyears

jeffbr wrote:

Exactly. The entire situation could have gone in a comletely different direction if the stupid kid had an ounce of common sense.

failedpersonphone: This latte tastes like dishwater. There might be something wrong with the machine.

barista: I'm sorry, can I make you another one?

failedpersonphone: No thanks, I just wanted you to know that there might be a problem with the machine.

barista: Thanks for letting me know. I'll see if we can figure out what is wrong.

failedpersonphone: Great. Have a nice day.

barista: Thanks. You, too.


That scenario would have taken less than 20 seconds, and everyone would have been back to their day. Instead the kid acted put upon, and completely disrespected the customer and his manager. He turned a non-event into a firing. In the end, everyone wins. The stupid kid gets to find something he's happier with, Starbucks sheds some dead wood, and the customers at that store don't have to put up with that little shit.

Starbucks employees in my experience have always been pretty pleasant. This guy must have been ready to go. I think when you tell your boss to fuck off and leave it means you quit not got fired. Maybe I'm wrong.....

comebackwoman

Sounds like there was already a whole lot of drama going on at that place. You definitely did the right thing. Don't feel bad about it. You're not responsible for him acting like a freak...he did that all on his own.

sponger

Starbucks is one of the few companies left that provides full benefits to its employees. For every young punk who walks off the job because his parents are still paying his bills, there is a whole pool of eager applicants who can't wait to take his place so they can finally see a doctor, a dentist, or even give their children the chance to do the same. You did society a huge favor today by expediting natural selection.

you are

i haven't read all the posts, but it sounds like the guy had a problem before you even said anything. it seems like you were his excuse to snap. Starbucks is supposed to replace your drink if you don't like it. i think talking to the manager was the right thing because he had an attitude about your problem.

Brain of J.Lo

failedpersephone wrote:

SO I was drinking a green tea latte from starbucks (I usually go to coffee bean and tea leaf - so don't yell at me)

and it tasted like dishwater.

so i had to go back and I told the dude and he was like "SIGH...we can give you a new one." and I said I didn't want a new one, I just wanted them to know that their machine or something was broken.

and he rolls his surly little emo eyes at me and is very rude about it.

"you don't want a new one - you just wanted to complain? well...thanks, lady" TOTALLY sarcastic.

So...I asked to talk to his manager - and I am not one of those types of people...anyhow, she started to yell at him and they got into this huge argument and he told her to go "F" her self and left...like left his job...

of course the entire staff and all of the customers were staring at me...like I got this punk ass fired.

and the manager gave me 20 vouchers. and I dont even want them!

so - here is the thing...I didn't want a new latte since, it wouldn't be possible for me to drink it after drinking DISHWATER...but, I just wanted them to know that there was a problem with their equipment...

ugh...what the hell happened??? that is what i was left thinking.

should I have just not said anything? because normally I wouldn't have said anything...

ugh, anyhow it was embarrassing and horrible.

You know what? This is probably the third job he has quit in as many months. He probably wanted a reason to quit, and felt like this was a good opportunity. Sounds like an irresponsible little shit!

I'd have probably felt weird about it, too. But this was not your fault. And like sponger said, Starbucks treats its employees well. Hopefully tomorrow they'll hire someone who appreciates having benefits and will be respectful to the customers to take his place.

RolandTD20Kdrummer

"Green Tea Latte from Starbucks"

So that's what happened to GTD....she's been shamed into submission by Starbucks....

Strangest Tribe

bryn_cmbs wrote:

I use to manage a restaurant. You shouldn’t have complained to the manger, you should have just took a new drink and let it go. It’s rough working in the food business. Have mercy on the poor souls who do.

No, I was in the restaurant business and did everything from bus tables to manager for 14 years and you never ever cop an attitude with a customer... just let it go.

Such poor work ethic these days, especially in fast food...sometimes these fuckin people have such an attitude I'd like to complain at every restaurant I go to. It wouldn't hurt to smile, even if you hate your job.

Strangest Tribe

12345AGNST1 wrote:

I can understand how the kid would get mad, but I would never take it that far. If I knew I made something wrong, and then they complained, then I understand. If for instance a customer tells me they want everything, and then they see the sandwich and decide they didnt want tomatoes, then they can go fuck themselves. (and that has heppened before. I work at a quiznos) I never/ never will believe in the "customer is always right" BS. I just look at any fast food place as a cheap disgusting place to get food. If someone makes a mistake, then big deal. Is it going to ruin your day that there are tomatoes on your sandwich when you didn't want them?

I dont think you over-reacted, and as long as you were nice about it, then thats totally fine. but some people get reeaaal pissy about their FAST food. Just deal with it. The only way I can see someone getting upset is if they are either A)allergic to something in the food (in which case, just tell me) or got a completely different sandwich that they ordered. There are more important things in life to worry about then a stupid piece of food you ordered at a fast food chain.

Anytime I order fast food and people mess up on whatever I rodered I just let it slide. I understand how minimum wage can make you not really give a shit about your job. And yes I am going to quit very soon.

This why fast food quality is bad.... the employees basically have a piss poor attitude.

If you choose to work for minimum wage at least do it proudly. Most of us have worked min wage jobs, and it sucks... but fuck, it's always easier to be nice than to be a dickhead...

Born.Mine.Die

failedpersephone wrote:

SO I was drinking a green tea latte from starbucks (I usually go to coffee bean and tea leaf - so don't yell at me)

and it tasted like dishwater.

so i had to go back and I told the dude and he was like "SIGH...we can give you a new one." and I said I didn't want a new one, I just wanted them to know that their machine or something was broken.

and he rolls his surly little emo eyes at me and is very rude about it.

"you don't want a new one - you just wanted to complain? well...thanks, lady" TOTALLY sarcastic.

So...I asked to talk to his manager - and I am not one of those types of people...

wrote:

This is so hilarious because it is something that would totally happen to me..
BUT sometimes I could only hope that the rude clerk would get fired! I may just freak out at the rude clerk myself rather then just talking to a manager....hahah I think you did the right thing....I have really bad luck with bad service. This may be because I work in customer service and all I want is good service when I go in public! I have learned it is really hard to find good hard workers who give good service...BUT when I get the good service then it is usually well rewarded with a letter or big tip ect...
(good service good service good service.....:p I think said that too many times )

E.K

A lot of Starbucks stuff tastes like dishwater, which is why nearly all of their Australian stores have closed down.

blueeyedevil

Come to think of it, I had GREAT experience with a girl collecting the money at a McDonalds drive-thru the other day. I SWEAR she made me sit with my arm hanging out of the car window, TRYING TO GIVE HER MY MONEY, while she took two minutes to finish "texting" one of her firends. I just laughed about it at the time, but I'll be damned if this new generation isn't making us "Gen-Xers" look alot less sloth like. And we were the "slackers"?

I'll have to remember that tommorrow while I sit at my comfy chair in my climate controlled, private office. I worked hard to be this spoiled damnit!

LOL!!!

sponger

Still...seems a tad bit unprofessional of the manager to chew out a subordinate in front of the customers....should've dealt with the issue at hand and then the employee in private. Ah, well, not like these "shift leads" are actual managers anyway.