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Green Tea Latte from Starbucks
failedpersephone
Posts: 3,424
SO I was drinking a green tea latte from starbucks (I usually go to coffee bean and tea leaf - so don't yell at me)
and it tasted like dishwater.
so i had to go back and I told the dude and he was like "SIGH...we can give you a new one." and I said I didn't want a new one, I just wanted them to know that their machine or something was broken.
and he rolls his surly little emo eyes at me and is very rude about it.
"you don't want a new one - you just wanted to complain? well...thanks, lady" TOTALLY sarcastic.
So...I asked to talk to his manager - and I am not one of those types of people...anyhow, she started to yell at him and they got into this huge argument and he told her to go "F" her self and left...like left his job...
of course the entire staff and all of the customers were staring at me...like I got this punk ass fired.
and the manager gave me 20 vouchers. and I dont even want them!
so - here is the thing...I didn't want a new latte since, it wouldn't be possible for me to drink it after drinking DISHWATER...but, I just wanted them to know that there was a problem with their equipment...
ugh...what the hell happened??? that is what i was left thinking.
should I have just not said anything? because normally I wouldn't have said anything...
ugh, anyhow it was embarrassing and horrible.
and it tasted like dishwater.
so i had to go back and I told the dude and he was like "SIGH...we can give you a new one." and I said I didn't want a new one, I just wanted them to know that their machine or something was broken.
and he rolls his surly little emo eyes at me and is very rude about it.
"you don't want a new one - you just wanted to complain? well...thanks, lady" TOTALLY sarcastic.
So...I asked to talk to his manager - and I am not one of those types of people...anyhow, she started to yell at him and they got into this huge argument and he told her to go "F" her self and left...like left his job...
of course the entire staff and all of the customers were staring at me...like I got this punk ass fired.
and the manager gave me 20 vouchers. and I dont even want them!
so - here is the thing...I didn't want a new latte since, it wouldn't be possible for me to drink it after drinking DISHWATER...but, I just wanted them to know that there was a problem with their equipment...
ugh...what the hell happened??? that is what i was left thinking.
should I have just not said anything? because normally I wouldn't have said anything...
ugh, anyhow it was embarrassing and horrible.
IF YOU WANT A PLATE OF MY BEEF SWELLINGTON, YOU'RE GOING TO HAVE TO PAY THE COVERCHARGE.
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Agreed.
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I use to manage a restaurant. You shouldn’t have complained to the manger, you should have just took a new drink and let it go. It’s rough working in the food business. Have mercy on the poor souls who do.
only person you gotta answer to in this world is yourself
you're right....a customer should never complain about a shitty product :rolleyes:
Although I don't follow the "customer is always right" philosophy at my store, I do appreciate it when a customer lets me know that something isn't right or they aren't happy. The Starbucks employee should have read his manual, and gotten the manager when he realized he couldn't help FP.
BTW, a green tea latte sounds nasty in the first place. Some of the things they come up with are just sad. Poor Starbucks...
Take care.
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The fact that the snotty emo kid behind the counter was unable to handle such a small situtation without sarcasm isn't your problem. The inability of the store to provide adequate service isn't your problem. Most importantly, the sensitive nature of those working in the food service industry isn't your problem. Food service IS a demanding, and often frustrating business to work in . I haven't dealt with it since about 10 years ago, and have since moved on to bigger and brighter things, but I spent my teen years and early 20's working in a similar atmosphere. It's a hectic job with little in the way of pay, but the fact remains:
If it was fun, you wouldn't get paid. You take a job in full understanding of what the posistion entails, and the money you will be paid to provide that service. If it's too much for you, then go work somewhere less "demanding".
Damn emo kids. LOL!
I didn't say that, I said she sould have took the replacement drink that was offered and left it at that. She complained to the manger and it ended up with the kid losing his job and making a scene.
the kid made the scene...she wanted to let them know that the drink wasn't good and it may have something to do with whatever it was made in....in what universe can an employee call tell their boss to fuck off and still have said job? i'd love to work there
I agree with this. unless you demanded that the manager fire the substandard employee, it's not your fault. it sounds like you mainly wanted him to take notice that their machine might not be working properly, but he wasn't too concerned.
customer service in this country sucks. apparently minimum wage means its ok to suck at your job and not give a shit if the customer is satisfied. it's a sad situation.
edit: from what I've read, starbucks does a great job of advancing its employees and giving them stock options, etc., some incentive to do well, but some people in this country just dont give a shit, and those people dont deserve to have a job.
"In your case, I'll check my brain at the door and we'll start even, okay?"
Have you thanked a taper today?
Not sure many is a term I would use for less then 4%.
SHOW COUNT: (149) 1990's=3, 2000's=53, 2010/20's=89, US=109, CAN=15, Europe=19 ,New Zealand=2, Australia=2
Mexico=1, Colombia=1
Upcoming: Sacramento, Vegas x2, Manchester, London, Chicago x2, NYC x2, Fenway x2, Ohana x2 Aucklandx2, Gold Coast, Melbournex2
you must live in L.A.
Exactly. The entire situation could have gone in a comletely different direction if the stupid kid had an ounce of common sense.
failedpersonphone: This latte tastes like dishwater. There might be something wrong with the machine.
barista: I'm sorry, can I make you another one?
failedpersonphone: No thanks, I just wanted you to know that there might be a problem with the machine.
barista: Thanks for letting me know. I'll see if we can figure out what is wrong.
failedpersonphone: Great. Have a nice day.
barista: Thanks. You, too.
That scenario would have taken less than 20 seconds, and everyone would have been back to their day. Instead the kid acted put upon, and completely disrespected the customer and his manager. He turned a non-event into a firing. In the end, everyone wins. The stupid kid gets to find something he's happier with, Starbucks sheds some dead wood, and the customers at that store don't have to put up with that little shit.
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I agree with you. You captured it perfectly. I would also guess that the kid was probably like that with other customers and the manager before this episode.
work = work + 1;
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else if (work >= 0) {
reality.equals(false);
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}system("pause");
return 0;}
I dont think you over-reacted, and as long as you were nice about it, then thats totally fine. but some people get reeaaal pissy about their FAST food. Just deal with it. The only way I can see someone getting upset is if they are either A)allergic to something in the food (in which case, just tell me) or
Anytime I order fast food and people mess up on whatever I rodered I just let it slide. I understand how minimum wage can make you not really give a shit about your job. And yes I am going to quit very soon.
8/7/08, 6/9/09
Sounds like the little emo kid had issues to start with!!!!
I love the starbucks I go to..... They are the best, 80% of them know me by name and what I drink!!
It is one thing for the kid to sound apathetic, but seems like he just thru the matter back on you.
It sounds like the fella would have mouthed-off sooner or later, so the incident may have simply been the straw that broke the camel's back.
I am pretty laid-back, but if I ever sense above-average bad attitude from someone in a biz situation, I will say something, even with my clients!....can't no one crack wise with me and not expect something back!
I'm vegetarian. I've never had a piece of meat in my life. you cant understand why I would be upset if I found a piece of ham in my sandwich? it has happened to me several times, and the employee usually seems befuddled as to why I would bother to complain, whether its a piece or an entire sandwich of meat.
"In your case, I'll check my brain at the door and we'll start even, okay?"
Have you thanked a taper today?
"if you don't shut up I'm gonna kick one hundred percent of your ass!"
Hail, Hail!!!
Mister, if you don't shut-up, I'm gonna kick 100% of your ass!
then he got all pissy-assed...so I said "seriously dude I don't want a new drink just let someone know...it's foul, son!" (he rolled his eyes and called his Manager. I didn't really WANT to talk to the manager.
But since the Manager was there I told her the same thing - only I added "dishwater" as a descriptive, and dropped the "dude" and she turns to him and asked if I were offered a replacement...and he freaks about that...which sucked because I was trying to tell them that I was offered one, and didn't want or need it.
I dunno i think it may just be my day. I almost took the arm off of the gas man who came to read the meters today...it should have been a stay under the covers day. hahaa...you know the days where you are trying to help and you end up doing harm? it's been like that.
I get that I didn't cause that emo kid to walk on his job - but I feel like a strange catalyst today...might be a good idea to remove electrical appliances from my reach!
want to be enlightened"