For those who got $800 in charges, they shouldnt have clicked the button that many times.
It seems to me people dont understand how these things work.
But if a large number of people are not understanding, maybe the 10club website needs to make things more clear, like a note saying as soon as you click on this button your credit card will be authorized. From the amount of posts up it sounds like more than one person made this mistake, so it is not like it is an isolated thing.
maybe they are more worried about getting peoples' money back to them.
No money has been 'taken' and therefore no money needs to be refunded. The funds are 'on hold' by the bank/credit card people (or whoever) and will automatically be released.
I havent even checked my card yet to see how many times I was charged.....or shall I say my sisters card because I was travelling when it went down and she took care of it for me.
>>>>
>
...a lover and a fighter.
"I'm at least half a bum" Rocky Balboa
maybe they are more worried about getting peoples' money back to them.
Obviously you're not paying attention. Read the email below from this very thread. There's nothing the 10c can do. The authorization holds will be removed within 3-5 bus days. So if the 10c can apologize to someone who inquires about it, is it too much to ask them to make a thread giving everyone a heads up about this (for those that may be unaware) and *gasp* apologize? I mean come on, and I didn't even try for tickets.
Just got this from the 10c staff. I was confirmed with 12th and 13th shows but it timed out - never got the email so i contacted 10c - they were nice enough to write back but weren't able to help - I'm out of luck. Glad i didn't book my flight!
Hi Mark.
We are very sorry, but it appears that your order was not accepted by our system and therefore you have not secured any tickets to the April Fools tour through the Ten Club. However, your credit card was authorized for multiple charges but we have no way of retrieving those tickets you attempted to purchase. The authorizations will disappear from your credit card within 3-5 business days.
Your next chance to purchase tickets to these shows is February 22nd at 10am PST through Ticketmaster.
Obviously you're not paying attention. Read the email below from this very thread. There's nothing the 10c can do. The authorization holds will be removed within 3-5 bus days. So if the 10c can apologize to someone who inquires about it, is it too much to ask them to make a thread giving everyone a heads up about this (for those that may be unaware) and *gasp* apologize? I mean come on, and I didn't even try for tickets.
I imagine if there is going to be any sort of official statement, it will be posted at peraljam.com
I certainly wouldn't put something like that on the message board. Not very professional, IMO.
I imagine if there is going to be any sort of official statement, it will be posted at peraljam.com
I certainly wouldn't put something like that on the message board. Not very professional, IMO.
I don't disagree, but again, I didn't even try for tickets and this is upsetting. I can only imagine how the people feel that were affected. Just a little communication, that's not too much to ask.
I imagine if there is going to be any sort of official statement, it will be posted at peraljam.com
I certainly wouldn't put something like that on the message board. Not very professional, IMO.
Everything they post on pearljam.com, they subsequently post on this message board and then release as a blog on myspace and I assume facebook now as way of communicating the information quickly.
Everything they post on pearljam.com, they subsequently post on this message board and then release as a blog on myspace and I assume facebook now as way of communicating the information quickly.
I think the last time they issued a statement after a disastrous ticket sale was the whole "Big, Bold, Beautiful and Free" sticky after the Wachovia ticket sale ran just as smoothly. So I'm not holding my breath.
were people wrongly charged though?
i know the sale sucked ( i got through ) but i dont remember people being wrongly charged?
I'm not pissed off about the fact I did not get tickets for the first LA show (I'll try again on Friday). I'm not pissed off about the fact that I got a pending charge on my debit card that won't be released for 3-5 days (technology is moody, and sometimes those problems are hard to anticipate ahead of time). I'm not even pissed off about the fact that I got MULTIPLE charges because I clicked "buy" multiple times without procuring tickets (again, technology can be an unpredictable bitch).
What I AM pissed off about is the fact that this problem was communicated directly to the 10C via this message board AND various e-mails, yet they failed to take any action toward warning people about the issue. I know for a fact that the 10C was aware of the problem within an hour of the tickets going on sale, because I called their toll-free number and spoke directly to a 10C staffer, who indicated that he/they were well aware of the problem.
Although I understand why they can't go back and reverse the charges any sooner than 3-5 days, they should have taken measures to ensure that as few people were hit with this problem as possible. That may have included sending a simple e-mail to all 10C members, posting a sticky on this board, and especially removing links to buy tickets that were long-since sold out from their website.
I just can't fathom why any/all of these steps weren't taken. It seems that the lack of action just caused more of a headache for us and them.
Everything has chains...Absolutely nothing's changed. - PJ
“The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.” - Albert Camus
Obviously you're not paying attention. Read the email below from this very thread. There's nothing the 10c can do. The authorization holds will be removed within 3-5 bus days. So if the 10c can apologize to someone who inquires about it, is it too much to ask them to make a thread giving everyone a heads up about this (for those that may be unaware) and *gasp* apologize? I mean come on, and I didn't even try for tickets.
So since ther eisnt anything they can do, they must just be sitting around drinking beer?
I'm sure they are still working with their credit card vender, etc..
Also, the amount of people affected by this is extremely small compared to the member base of the fan club. This is where they need to be careful with what they say publicly.
Posting an official statement about how their ticketing system is messed up is great for you guys...you get your apology (which means nothing, imo)...BUT it also tells thousands of other members that there is/was a problem which could prevent them from purchasing ANYTHING through the site.
At work, when one of our applications goes down...we only send out a notification if it affects a large portion of people. There is no need to send 10,000 people into a frenzy over a problem that only affected 75.
Why would 10 club want to potentially scare EVERY member, when only a small amount had a problem? And yes, ALL the people complaining on here are just a drop in the bucket. The 10 club is bigger than this board.
i know the sale sucked ( i got through ) but i dont remember people being wrongly charged?
When you put your credit info and hit submit, often it said server error retry and brought you back to step 1 entering in your address.
What we didn't know is that everytime you hit submit your card got charged even though you received that error message and assumed the transaction did not go through.
For most of us, we thought when we got the server error message that our credit card info was never sent and didn't think twice about hitting submit 3, 4, 5, etc. times.
When you put your credit info and hit submit, often it said server error retry and brought you back to step 1 entering in your address.
What we didn't know is that everytime you hit submit your card got charged even though you received that error message and assumed the transaction did not go through.
For most of us, we thought when we got the server error message that our credit card info was never sent and didn't think twice about hitting submit 3, 4, 5, etc. times.
in 2005 or yesterday? i know about yesterday but did this ahppen in 05 as well?
I'm not pissed off about the fact I did not get tickets for the first LA show (I'll try again on Friday). I'm not pissed off about the fact that I got a pending charge on my debit card that won't be released for 3-5 days (technology is moody, and sometimes those problems are hard to anticipate ahead of time). I'm not even pissed off about the fact that I got MULTIPLE charges because I clicked "buy" multiple times without procuring tickets (again, technology can be an unpredictable bitch).
What I AM pissed off about is the fact that this problem was communicated directly to the 10C via this message board AND various e-mails, yet they failed to take any action toward warning people about the issue. I know for a fact that the 10C was aware of the problem within an hour of the tickets going on sale, because I called their toll-free number and spoke directly to a 10C staffer, who indicated that he/they were well aware of the problem.
Although I understand why they can't go back and reverse the charges any sooner than 3-5 days, they should have taken measures to ensure that as few people were hit with this problem as possible. That may have included sending a simple e-mail to all 10C members, posting a sticky on this board, and especially removing links to buy tickets that were long-since sold out from their website.
I just can't fathom why any/all of these steps weren't taken. It seems that the lack of action just caused more of a headache for us and them.
So my2hands... I'll take JDSal bet letter c, please
... and the will to show I will always be better than before.
in 2005 or yesterday? i know about yesterday but did this ahppen in 05 as well?
In 05, twice the whole server fail got me. I was so disgusted that I was going to be shut out of a venue I could see from my house that I didn't even bother checking to see if my credit card got charged. So I don't know for sure if they charged me in 05, but these server issues have been plaguing ten club since at least July/August 2005.
In 05, twice the whole server fail got me. I was so disgusted that I was going to be shut out of a venue I could see from my house that I didn't even bother checking to see if my credit card got charged. So I don't know for sure if they charged me in 05, but these server issues have been plaguing ten club since at least July/August 2005.
i know about the server issues (even though i got lucky with the wach in 05 and the vic in 07) but this wrongly charging thing is new concern... 2005 there was just too much demand for one show...
As I recall Ticketmaster has a system where if the tickets you requested are available those tickets are held for you then you have 2 minutes to complete your transaction. As long as you do that you are guaranteed your tickets. Otherwise the tickets are put back into the pool. Couldn't they implement something like this so you don't get to the point where you actually submit your CC info and then get some cryptic error message? I was one of the lucky ones. I got seats to two shows, but later found out that I had 4 pending charges to my card. That would have sucked if either of the first two bogus charges had put me over my limit and then I couldn't try again.
Also, couldn't this whole situation been avoided had they put only 2 or 3 shows on sale at one time? I'm sure the demand for the 2 LA shows alone probably forced the server to it's knees, let alone the other 5 shows. Just because the venues are smaller doesn't mean there will be a proportionate decrease in demand.
11-7-95 San Diego Sports Arena (originally 6-7-95 in Del Mar)7-14-98 LA
6-3-03 Irvine7-7-06 San Diego7-9/10-06 LA7-13-06 Santa Barbara7-16-06 San Francisco7-22/23-06 Gorge12-2-06 Honolulu4-10-08 Santa Barbara (Ed)4-13-08 LA (Ed)
Posting an official statement about how their ticketing system is messed up is great for you guys...you get your apology (which means nothing, imo)...BUT it also tells thousands of other members that there is/was a problem which could prevent them from purchasing ANYTHING through the site.
..Yeah, because an apology thread might alert that one 10c member who has somehow managed to not see every other thread on this board re: being charged for no tickets
But seriously, a 10C statement that they are aware of the problem, know why it happened and are determined to fix it before it happens again would do more towards alleviating anxiety rather than fueling it. Not to mention what it would do for general goodwill ...
So since ther eisnt anything they can do, they must just be sitting around drinking beer?
I'm sure they are still working with their credit card vender, etc..
Also, the amount of people affected by this is extremely small compared to the member base of the fan club. This is where they need to be careful with what they say publicly.
Posting an official statement about how their ticketing system is messed up is great for you guys...you get your apology (which means nothing, imo)...BUT it also tells thousands of other members that there is/was a problem which could prevent them from purchasing ANYTHING through the site.
At work, when one of our applications goes down...we only send out a notification if it affects a large portion of people. There is no need to send 10,000 people into a frenzy over a problem that only affected 75.
Why would 10 club want to potentially scare EVERY member, when only a small amount had a problem? And yes, ALL the people complaining on here are just a drop in the bucket. The 10 club is bigger than this board.
Look, I've worked in customer service management for over 15 years. I'm certainly not insinuating that the 10c hold a press conference today on CNN about this, however, the people affected (no matter how small that number may be) have not been apologized to. At least sticky a thread with an explanation of what happened and an apology. Communication goes a long way, especially empathy. You'd be surprised how quickly some people calm down simply because the company says "We're sorry" or "We apologize."
why should 10c issue some sort of apology for *this*?
If you tried to buy something online at say Best Buy, and when you entered your credit card info and were checking out, the site crashed and you didn't get the item. No biggie, right? Then come to find out you were charged 5 times for that item. Would you not be upset? Would you not expect the company to take accountability for the mistake and simply apologize for any inconvenience?
Comments
maybe they are more worried about getting peoples' money back to them.
But if a large number of people are not understanding, maybe the 10club website needs to make things more clear, like a note saying as soon as you click on this button your credit card will be authorized. From the amount of posts up it sounds like more than one person made this mistake, so it is not like it is an isolated thing.
No money has been 'taken' and therefore no money needs to be refunded. The funds are 'on hold' by the bank/credit card people (or whoever) and will automatically be released.
>
...a lover and a fighter.
"I'm at least half a bum" Rocky Balboa
http://www.videosift.com/video/Obamas-Message-To-American-Indians
Edmonton, AB. September 5th, 2005
Vancouver, BC. April 3rd, 2008
Calgary,AB. August 8th, 2009
Obviously you're not paying attention. Read the email below from this very thread. There's nothing the 10c can do. The authorization holds will be removed within 3-5 bus days. So if the 10c can apologize to someone who inquires about it, is it too much to ask them to make a thread giving everyone a heads up about this (for those that may be unaware) and *gasp* apologize? I mean come on, and I didn't even try for tickets.
I imagine if there is going to be any sort of official statement, it will be posted at peraljam.com
I certainly wouldn't put something like that on the message board. Not very professional, IMO.
1 more thing - I would believe they cared if they actually communicated something to everyone, which would take all of 5 minutes to type and post.
I don't disagree, but again, I didn't even try for tickets and this is upsetting. I can only imagine how the people feel that were affected. Just a little communication, that's not too much to ask.
Everything they post on pearljam.com, they subsequently post on this message board and then release as a blog on myspace and I assume facebook now as way of communicating the information quickly.
- 8/28/98
- 9/2/00
- 4/28/03, 5/3/03, 7/3/03, 7/5/03, 7/6/03, 7/9/03, 7/11/03, 7/12/03, 7/14/03
- 9/28/04, 9/29/04, 10/1/04, 10/2/04
- 9/11/05, 9/12/05, 9/13/05, 9/30/05, 10/1/05, 10/3/05
- 5/12/06, 5/13/06, 5/27/06, 5/28/06, 5/30/06, 6/1/06, 6/3/06, 6/23/06, 7/22/06, 7/23/06, 12/2/06, 12/9/06
- 8/2/07, 8/5/07
- 6/19/08, 6/20/08, 6/22/08, 6/24/08, 6/25/08, 6/27/08, 6/28/08, 6/30/08, 7/1/08
- 8/23/09, 8/24/09, 9/21/09, 9/22/09, 10/27/09, 10/28/09, 10/30/09, 10/31/09
- 5/15/10, 5/17/10, 5/18/10, 5/20/10, 5/21/10, 10/23/10, 10/24/10
- 9/11/11, 9/12/11
- 10/18/13, 10/21/13, 10/22/13, 11/30/13, 12/4/13
it is 9am on the west coast... the "official" apology/explanation will be coming soon i am sure...
it should be anyway
what show did you get?
Detroit Tigers are the team to beat by the way
were people wrongly charged though?
i know the sale sucked ( i got through
Let's make a side bet:
a) apology before noon PST
b) apology after 12pm PST
c) no apology at all
What I AM pissed off about is the fact that this problem was communicated directly to the 10C via this message board AND various e-mails, yet they failed to take any action toward warning people about the issue. I know for a fact that the 10C was aware of the problem within an hour of the tickets going on sale, because I called their toll-free number and spoke directly to a 10C staffer, who indicated that he/they were well aware of the problem.
Although I understand why they can't go back and reverse the charges any sooner than 3-5 days, they should have taken measures to ensure that as few people were hit with this problem as possible. That may have included sending a simple e-mail to all 10C members, posting a sticky on this board, and especially removing links to buy tickets that were long-since sold out from their website.
I just can't fathom why any/all of these steps weren't taken. It seems that the lack of action just caused more of a headache for us and them.
“The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.” - Albert Camus
So since ther eisnt anything they can do, they must just be sitting around drinking beer?
I'm sure they are still working with their credit card vender, etc..
Also, the amount of people affected by this is extremely small compared to the member base of the fan club. This is where they need to be careful with what they say publicly.
Posting an official statement about how their ticketing system is messed up is great for you guys...you get your apology (which means nothing, imo)...BUT it also tells thousands of other members that there is/was a problem which could prevent them from purchasing ANYTHING through the site.
At work, when one of our applications goes down...we only send out a notification if it affects a large portion of people. There is no need to send 10,000 people into a frenzy over a problem that only affected 75.
Why would 10 club want to potentially scare EVERY member, when only a small amount had a problem? And yes, ALL the people complaining on here are just a drop in the bucket. The 10 club is bigger than this board.
When you put your credit info and hit submit, often it said server error retry and brought you back to step 1 entering in your address.
What we didn't know is that everytime you hit submit your card got charged even though you received that error message and assumed the transaction did not go through.
For most of us, we thought when we got the server error message that our credit card info was never sent and didn't think twice about hitting submit 3, 4, 5, etc. times.
- 8/28/98
- 9/2/00
- 4/28/03, 5/3/03, 7/3/03, 7/5/03, 7/6/03, 7/9/03, 7/11/03, 7/12/03, 7/14/03
- 9/28/04, 9/29/04, 10/1/04, 10/2/04
- 9/11/05, 9/12/05, 9/13/05, 9/30/05, 10/1/05, 10/3/05
- 5/12/06, 5/13/06, 5/27/06, 5/28/06, 5/30/06, 6/1/06, 6/3/06, 6/23/06, 7/22/06, 7/23/06, 12/2/06, 12/9/06
- 8/2/07, 8/5/07
- 6/19/08, 6/20/08, 6/22/08, 6/24/08, 6/25/08, 6/27/08, 6/28/08, 6/30/08, 7/1/08
- 8/23/09, 8/24/09, 9/21/09, 9/22/09, 10/27/09, 10/28/09, 10/30/09, 10/31/09
- 5/15/10, 5/17/10, 5/18/10, 5/20/10, 5/21/10, 10/23/10, 10/24/10
- 9/11/11, 9/12/11
- 10/18/13, 10/21/13, 10/22/13, 11/30/13, 12/4/13
in 2005 or yesterday? i know about yesterday but did this ahppen in 05 as well?
i take "a"
whats the wager?
So my2hands... I'll take JDSal bet letter c, please
In 05, twice the whole server fail got me. I was so disgusted that I was going to be shut out of a venue I could see from my house that I didn't even bother checking to see if my credit card got charged. So I don't know for sure if they charged me in 05, but these server issues have been plaguing ten club since at least July/August 2005.
- 8/28/98
- 9/2/00
- 4/28/03, 5/3/03, 7/3/03, 7/5/03, 7/6/03, 7/9/03, 7/11/03, 7/12/03, 7/14/03
- 9/28/04, 9/29/04, 10/1/04, 10/2/04
- 9/11/05, 9/12/05, 9/13/05, 9/30/05, 10/1/05, 10/3/05
- 5/12/06, 5/13/06, 5/27/06, 5/28/06, 5/30/06, 6/1/06, 6/3/06, 6/23/06, 7/22/06, 7/23/06, 12/2/06, 12/9/06
- 8/2/07, 8/5/07
- 6/19/08, 6/20/08, 6/22/08, 6/24/08, 6/25/08, 6/27/08, 6/28/08, 6/30/08, 7/1/08
- 8/23/09, 8/24/09, 9/21/09, 9/22/09, 10/27/09, 10/28/09, 10/30/09, 10/31/09
- 5/15/10, 5/17/10, 5/18/10, 5/20/10, 5/21/10, 10/23/10, 10/24/10
- 9/11/11, 9/12/11
- 10/18/13, 10/21/13, 10/22/13, 11/30/13, 12/4/13
i know about the server issues (even though i got lucky with the wach in 05 and the vic in 07) but this wrongly charging thing is new concern... 2005 there was just too much demand for one show...
“The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.” - Albert Camus
Also, couldn't this whole situation been avoided had they put only 2 or 3 shows on sale at one time? I'm sure the demand for the 2 LA shows alone probably forced the server to it's knees, let alone the other 5 shows. Just because the venues are smaller doesn't mean there will be a proportionate decrease in demand.
6-3-03 Irvine7-7-06 San Diego7-9/10-06 LA7-13-06 Santa Barbara7-16-06 San Francisco7-22/23-06 Gorge12-2-06 Honolulu4-10-08 Santa Barbara (Ed)4-13-08 LA (Ed)
..Yeah, because an apology thread might alert that one 10c member who has somehow managed to not see every other thread on this board re: being charged for no tickets
But seriously, a 10C statement that they are aware of the problem, know why it happened and are determined to fix it before it happens again would do more towards alleviating anxiety rather than fueling it. Not to mention what it would do for general goodwill ...
power to the peaceful
I'll go with C.
Let's wager a poster, ya?
Look, I've worked in customer service management for over 15 years. I'm certainly not insinuating that the 10c hold a press conference today on CNN about this, however, the people affected (no matter how small that number may be) have not been apologized to. At least sticky a thread with an explanation of what happened and an apology. Communication goes a long way, especially empathy. You'd be surprised how quickly some people calm down simply because the company says "We're sorry" or "We apologize."
If you tried to buy something online at say Best Buy, and when you entered your credit card info and were checking out, the site crashed and you didn't get the item. No biggie, right? Then come to find out you were charged 5 times for that item. Would you not be upset? Would you not expect the company to take accountability for the mistake and simply apologize for any inconvenience?