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Merchandise Sales Online

aus_suzaus_suz Posts: 9,405
in The Porch
Without sounding like a scratched record as I have mentioned this before in different places regarding Merch Sales at Shows.

I think everyone agrees that something needs to be done regarding purchasing of Merch at shows to make it easier for everyone
to be able to purchase.

Pearl Jam could do what Paul McCartney did when he Toured Australia in 2023 (I'm not sure he does this Overseas or whether is was just
An Australian thing) It worked really well and was so easy. 

This is how it worked:
At the Start of the Tour you could go onto a Website where all the Tour Merch was listed for the Entire Tour.
1: I ordered a Tee before the show I was going to it arrived in time to wear. 
2: At the Show I purchased Merch from the Merch Booth.
3: When I got back to room after the Show I kept thinking about the Merch I should've got 
    went online to the Website and ordered more.
4: A week later went back to the Website and was looking at the Merch and I purchased more.

It was such an easy process arrived in good time especially the first order.
It was the best merch purchasing process ever. 

You could and would sell so much merch this way and Fans have good access to the Merch and aren't missing out.

Maybe this is something The Band could think about for Future Shows.

«13

Comments

  • Foriginal SinForiginal Sin Scottsdale, AZ Posts: 1,859
    edited May 28
    Why wouldn’t they want to sell more merch (more money). I get it they have to par a number of shirts, show related items per show but this group is almost psychotic when it comes to collecting. People want shirts, buttons, posters, etc for shows they weren’t even at, I would be capitalizing on that. What do they do with all the show specific merchandise at the end of the day that’s left over?
    Chicago 6/29/98, Alpine Valley(EV) 6/13/99, Alpine Valley 10/08/00, Chicago 10/09/00, Phoenix 10/20/00, Orlando 4/12/03, Tampa 4/13/03, San Diego 6/05/03, Vegas 6/06/03, Phoenix 6/07/03, Chicago 6/18/03, Alpine Valley 6/21/03, Orlando 10/08/04, D.C. 10/11/04, Chicago 5/16/06, Chicago 5/17/06, LA 7/12/08, Chicago 8/23/09, Chicago 8/24/09, LA 10/07/09, San Diego 10/09/09 (Front Row Center, Finally), Phoenix(EV) 11/4/11, Wrigley 7/19/13, Phoenix 11/19/13, Denver 10/22/14, Wrigley 8/20/16, Wrigley 8/22/16
  • aus_suzaus_suz Posts: 9,405
    Foriginal Sin said:
    Why wouldn’t they want to sell more merch (more money). I get it they have to par a number of shirts, show related items per show but this group is almost psychotic when it comes to collecting. People want shirts, buttons, posters, etc for shows they weren’t even at, I would be capitalizing on that. What do they do with all the show specific merchandise at the end of the day that’s left over?
    Exactly, Supply and Demand. Ppl would actually spend more this way and get what they want. It wouldn't bother me if I had to wait a month after the show to get my merch it would be worth the wait. Not everyone can line up for Merch for Hrs or have the chance to line up for Hrs due to work etc. This would solve so many issues. 
    It would be a game changer. 
  • ImcoffeegirlImcoffeegirl Posts: 360
    Sign me up! 
  • JimmyVJimmyV Boston's MetroWest Posts: 19,514
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    ___________________________________________

    "...I changed by not changing at all..."
  • Gern BlanstenGern Blansten Mar-A-Lago Posts: 21,663
    I blame PJ management. If I were in charge I would set up a T Shirt printing operation in that warehouse and rake in the cash.
    Remember the Thomas Nine !! (10/02/2018)
    The Golden Age is 2 months away. And guess what….. you’re gonna love it! (teskeinc 11.19.24)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
    2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana; 2025: Pitt1, Pitt2
  • tempo_n_groovetempo_n_groove Posts: 40,971
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
  • Gern BlanstenGern Blansten Mar-A-Lago Posts: 21,663
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    yeah I have completely skipped merch....feels good

    I bought Jeff's shirt here so that was good enough for me. If I have to have something I'll wait awhile and buy it on ebay. Not worth the wait and the stress of finally getting up there and them not having what I waited two hours for. Screw that.
    Remember the Thomas Nine !! (10/02/2018)
    The Golden Age is 2 months away. And guess what….. you’re gonna love it! (teskeinc 11.19.24)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
    2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana; 2025: Pitt1, Pitt2
  • Merkin BallerMerkin Baller Posts: 12,370
    edited May 28
    Gern Blansten said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    yeah I have completely skipped merch....feels good

    I bought Jeff's shirt here so that was good enough for me. If I have to have something I'll wait awhile and buy it on ebay. Not worth the wait and the stress of finally getting up there and them not having what I waited two hours for. Screw that.
    I've found it incredibly liberating... I haven't completely given up, I'll try for a Nashville poster in the shop, but I'm done lining up for merch at destination shows.

  • tempo_n_groovetempo_n_groove Posts: 40,971
    Merkin Baller said:
    Gern Blansten said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    yeah I have completely skipped merch....feels good

    I bought Jeff's shirt here so that was good enough for me. If I have to have something I'll wait awhile and buy it on ebay. Not worth the wait and the stress of finally getting up there and them not having what I waited two hours for. Screw that.
    I've found it incredibly liberating... I haven't completely given up, I'll try for a Nashville poster in the shop, but I'm done lining up for merch at destination shows.

    If I can't get it inside then it wasn't meant to be.
  • aus_suzaus_suz Posts: 9,405
    Imcoffeegirl said:
    Sign me up! 
    It would be so good. 
    It sold the whole range.
    It was such a good idea.
    also good for other Fans to pick up some merch if they aren't going to the Shows.

    I still had merch to carry at the show but being able to go home
    and think yeah I should've got that Tee and poster and oh yeah  I might as well chuck a key ring and stubbie holder in too. 
    So much money to be made.


  • Shaindli1Shaindli1 MA Posts: 1,892
    Absolutely. I absolutely hated waiting five hours in line in Raleigh only to not get the things I wanted most. We could be exploring cities, shopping small businesses, sightseeing. Sitting in line all day seemed so stupid to me.
  • JimmyVJimmyV Boston's MetroWest Posts: 19,514
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    And they could/should/would be making more. That's the point. Maximize your profits AND get your aging fanbase out of the streets and the elements. It's win/win. 
    ___________________________________________

    "...I changed by not changing at all..."
  • Shaindli1Shaindli1 MA Posts: 1,892
    JimmyV said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    And they could/should/would be making more. That's the point. Maximize your profits AND get your aging fanbase out of the streets and the elements. It's win/win. 
    Aging fanbase also reminds me I twisted my ankle in Pittsburgh walking along the merch line. That wasn't fun.
  • JimmyVJimmyV Boston's MetroWest Posts: 19,514
    Shaindli1 said:
    JimmyV said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    And they could/should/would be making more. That's the point. Maximize your profits AND get your aging fanbase out of the streets and the elements. It's win/win. 
    Aging fanbase also reminds me I twisted my ankle in Pittsburgh walking along the merch line. That wasn't fun.
    Save @Shaindli1's ankles with online merch!
    ___________________________________________

    "...I changed by not changing at all..."
  • droptheleash9droptheleash9 Posts: 1,463
    They would definitely generate more revenue with an online pre-order. That said, costs would likely be higher (more logistical hurdles, more employees to pack orders, etc...) and while an online ordering platform would be better for the fans it's certainly more work for the band. I just don't see them shying away from the current method...TSURT runs the entire operation so the band and 10c have to do very, very little work as it pertains to the at-show merchandising. As much as I'd love it, I just don't ever see it happening.
  • BentleyspopBentleyspop Craft Beer Brewery, Colorado Posts: 11,215
    edited May 28
    I had a conversation in Nashville with someone very well connected to the concert merch business. Every question I asked was answered with "that's their decision". Referring to the bands management. 
     
    I asked that they pass on that there are a lot of us who travel from show to show and DO NOT WAIT in any lines. And are therefore not buying any merch or minimal merch. I would have spent hundreds of dollars more in ATL/NASH/PIT if getting the merch I wanted didn't involve 5-7 hours in line each day to get the merch I wanted.

    On the other hand thanks PJ management for saving me some $$$.
    Post edited by Bentleyspop on
  • Merkin BallerMerkin Baller Posts: 12,370
    droptheleash9 said:
    They would definitely generate more revenue with an online pre-order. That said, costs would likely be higher (more logistical hurdles, more employees to pack orders, etc...) and while an online ordering platform would be better for the fans it's certainly more work for the band. I just don't see them shying away from the current method...TSURT runs the entire operation so the band and 10c have to do very, very little work as it pertains to the at-show merchandising. As much as I'd love it, I just don't ever see it happening.
    Agreed on all points. 
  • JimmyVJimmyV Boston's MetroWest Posts: 19,514
    Bentleyspop said:
    I had a conversation in Nashville with someone very well connected to the concert merch business. Every question I asked was answered with "that's their decision". Referring to the bands management. 
     
    I asked that they pass on that there are a lot of us who travel from show to show and DO NOT WAIT in any lines. And are therefore not buying any merch or minimal merch. I would have spent hundreds of dollars more in ATL/NASH/PIT if getting the merch I wanted didn't involve 5-7 hours in line each day to get the merch I wanted.

    On the other hand thanks PJ management for saving me some $$$.
    Same in Pittsburgh. Multiple shirts, a hoodie, posters...I would have dropped hundreds and been glad to do it. Instead, didn't spend a dime and other businesses will eventually get that money. 
    ___________________________________________

    "...I changed by not changing at all..."
  • SVRDhand13SVRDhand13 Posts: 26,950
    That would be cool with me.  I refuse to wait more than 5 minutes on a merch line for any band.  
    severed hand thirteen
    2006: Gorge 7/23 2008: Hartford 6/27 Beacon 7/1 2009: Spectrum 10/30-31
    2010: Newark 5/18 MSG 5/20-21 2011: PJ20 9/3-4 2012: Made In America 9/2
    2013: Brooklyn 10/18-19 Philly 10/21-22 Hartford 10/25 2014: ACL10/12
    2015: NYC 9/23 2016: Tampa 4/11 Philly 4/28-29 MSG 5/1-2 Fenway 8/5+8/7
    2017: RRHoF 4/7   2018: Fenway 9/2+9/4   2021: Sea Hear Now 9/18 
    2022: MSG 9/11  2024: MSG 9/3-4 Philly 9/7+9/9 Fenway 9/15+9/17
    2025: Pittsburgh 5/16+5/18
  • Shaindli1Shaindli1 MA Posts: 1,892
    JimmyV said:
    Shaindli1 said:
    JimmyV said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    And they could/should/would be making more. That's the point. Maximize your profits AND get your aging fanbase out of the streets and the elements. It's win/win. 
    Aging fanbase also reminds me I twisted my ankle in Pittsburgh walking along the merch line. That wasn't fun.
    Save @Shaindli1's ankles with online merch!
    On the other hand, apropos aging, I ordered lunch from doordash when I was sitting in the GA line. My eyesight is obviously shit because I clicked twice on something and got delivered two lunches. So my poor eyesight ended up benefitting other people in the line with the extra lunch.
  • bootlegger10bootlegger10 Posts: 16,192
    Merkin Baller said:
    Gern Blansten said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    yeah I have completely skipped merch....feels good

    I bought Jeff's shirt here so that was good enough for me. If I have to have something I'll wait awhile and buy it on ebay. Not worth the wait and the stress of finally getting up there and them not having what I waited two hours for. Screw that.
    I've found it incredibly liberating... I haven't completely given up, I'll try for a Nashville poster in the shop, but I'm done lining up for merch at destination shows.

    Incredibly liberating.  Last time I stood in line for merch was at Fenway 2016.  It almost gives me anxiety thinking about when it is your turn at merch and there are so many damn items (like at the ballpark shows).  
  • JimmyVJimmyV Boston's MetroWest Posts: 19,514
    Shaindli1 said:
    JimmyV said:
    Shaindli1 said:
    JimmyV said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    And they could/should/would be making more. That's the point. Maximize your profits AND get your aging fanbase out of the streets and the elements. It's win/win. 
    Aging fanbase also reminds me I twisted my ankle in Pittsburgh walking along the merch line. That wasn't fun.
    Save @Shaindli1's ankles with online merch!
    On the other hand, apropos aging, I ordered lunch from doordash when I was sitting in the GA line. My eyesight is obviously shit because I clicked twice on something and got delivered two lunches. So my poor eyesight ended up benefitting other people in the line with the extra lunch.
    I would watch a documentary of your adventure in Pittsburgh. 
    ___________________________________________

    "...I changed by not changing at all..."
  • Shaindli1Shaindli1 MA Posts: 1,892
    JimmyV said:
    Shaindli1 said:
    JimmyV said:
    Shaindli1 said:
    JimmyV said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    And they could/should/would be making more. That's the point. Maximize your profits AND get your aging fanbase out of the streets and the elements. It's win/win. 
    Aging fanbase also reminds me I twisted my ankle in Pittsburgh walking along the merch line. That wasn't fun.
    Save @Shaindli1's ankles with online merch!
    On the other hand, apropos aging, I ordered lunch from doordash when I was sitting in the GA line. My eyesight is obviously shit because I clicked twice on something and got delivered two lunches. So my poor eyesight ended up benefitting other people in the line with the extra lunch.
    I would watch a documentary of your adventure in Pittsburgh. 
    I also had a trippy hotel room in Pitts, complete with colorful mood lights and in-room fitness equipment. Also on the Thursday (before N1) I got lost driving in downtown. So comic relief as well.
    I can totally see that documentary in my head now. Such a missed opportunity! 🤣
  • aus_suzaus_suz Posts: 9,405
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    Yeah but he could be making more for them.  Having Tour Merch accessible to everyone online as well as merch at the Shows. 
    Remember when you could order poster subs for the Tours?
  • aus_suzaus_suz Posts: 9,405
    Shaindli1 said:
    Absolutely. I absolutely hated waiting five hours in line in Raleigh only to not get the things I wanted most. We could be exploring cities, shopping small businesses, sightseeing. Sitting in line all day seemed so stupid to me.
    Shaindli1 said:
    Absolutely. I absolutely hated waiting five hours in line in Raleigh only to not get the things I wanted most. We could be exploring cities, shopping small businesses, sightseeing. Sitting in line all day seemed so stupid to me.
    Imagine the day the Tour starts going online and picking all your merch you want ordering it then not having to worry about it again, Unless you think yeah I should've got that jumper and next minute you are online ordering more tour merch. :) 
  • aus_suzaus_suz Posts: 9,405
    JimmyV said:
    Shaindli1 said:
    JimmyV said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    And they could/should/would be making more. That's the point. Maximize your profits AND get your aging fanbase out of the streets and the elements. It's win/win. 
    Aging fanbase also reminds me I twisted my ankle in Pittsburgh walking along the merch line. That wasn't fun.
    Save @Shaindli1's ankles with online merch!
    Shop online for Tour Merch and reduce injuries from Merch lines. Sounds good to me. :)
  • aus_suzaus_suz Posts: 9,405
    bootlegger10 said:
    Merkin Baller said:
    Gern Blansten said:
    tempo_n_groove said:
    JimmyV said:
    It's something that needs to happen. If Tsurt can't provide this option then it's time to find a new vendor who can. Watching long lines of people reach your merch stands only to be turned away because what they want is sold out is not maximizing profits. 
    That dude has made PJ a mint. He isn't going anywhere.  As long as people are still lining up for stuff and making the band money it isn't going to change.

    Last few tours I did not sit in the merch lines outside, used to love it too.
    yeah I have completely skipped merch....feels good

    I bought Jeff's shirt here so that was good enough for me. If I have to have something I'll wait awhile and buy it on ebay. Not worth the wait and the stress of finally getting up there and them not having what I waited two hours for. Screw that.
    I've found it incredibly liberating... I haven't completely given up, I'll try for a Nashville poster in the shop, but I'm done lining up for merch at destination shows.

    Incredibly liberating.  Last time I stood in line for merch was at Fenway 2016.  It almost gives me anxiety thinking about when it is your turn at merch and there are so many damn items (like at the ballpark shows).  
    It's stressful trying to think and hurry so someone else can get served but Imagine looking at a web page with it all front of you and just keep adding to that basket. :)  We would all be in Heaven. :)
  • SkipNiklasSkipNiklas Posts: 39
    And the limited items would sell out in .001 seconds to the fastest bots. No thank you. 
  • aus_suzaus_suz Posts: 9,405
    droptheleash9 said:
    They would definitely generate more revenue with an online pre-order. That said, costs would likely be higher (more logistical hurdles, more employees to pack orders, etc...) and while an online ordering platform would be better for the fans it's certainly more work for the band. I just don't see them shying away from the current method...TSURT runs the entire operation so the band and 10c have to do very, very little work as it pertains to the at-show merchandising. As much as I'd love it, I just don't ever see it happening.
    The Merch for Paul McCartney was normal merch prices they could run it through 10c if it was in the US so they don't need to set anything up. Or they could use a Merchandising Dept like Paul McCartney did in Australia. And they handle everything. It would be such a game changer for Fans all over the World. 
  • Shaindli1Shaindli1 MA Posts: 1,892
    SkipNiklas said:
    And the limited items would sell out in .001 seconds to the fastest bots. No thank you. 
    Impose strict limits and also don't make it free for all. Make it a 10c membership perk.
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