Ten Club shipping issue (received wrong poster) no response from shipping dept
I ordered a poster from the shop (Landgraaf) a couple of weeks ago. However, I received the poster from one of the London Hyde Park shows (the one with the swan and telephone booth). I've tried emailing and calling the Ten Club shipping department multiple times. No reply to my emails and no one answers the phone. Does anyone know how I can get in touch with them to exchange this poster?
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They sorted out both and can only compliment 10club, the service was perfect. No problems at all.
The only thing is on the vinyl I had to send a photo of the record 'destroyed' before they would send another. (Used big pliers and a craft knife to cut into it). Trust no one as the saying goes lol.
In the case of this poster it would be a shame to cut it up as it's not actually faulty and been one of the sort after ones, I got mine at Hyde Park and it is a great poster, so maybe someone here would buy it from you. (I'm sure some one is thinking that right now lol). I know it says not for resale on the poster listings but in this case perhaps an exception could be made with 10club approval and you could sell at cost. Then you just order another Landgraff
I've worked in retail and mistakes do get made from time to time. We all only human.
I'm sure they'll reply at some point. I got the contact from help and FAQ's.
To be clear, I wasn't meaning for my post to sound like a complaint. I'm just asking if anyone knows how I can get in touch with them. Figured after 10 days, it was time to ask the collective.
astoria 06
albany 06
hartford 06
reading 06
barcelona 06
paris 06
wembley 07
dusseldorf 07
nijmegen 07
this song is meant to be called i got shit,itshould be called i got shit tickets-hartford 06 -
Not a bad one at all. Give 10club some time @bharkey . They will make things right.