No Response from Ten Club - email or phone

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  • AW253090
    AW253090 Posts: 8
    I'm in exactly the same boat as many on here. Requested a refund for canx Vienna and Prague shows, never received an email from Transferwise. Have emailed Tenclub nearly 10 times, both through the tickets email address and the online form. Not a peep from them. So what do we do? Is there any way that we can out them publically, as they're effectively stealing our money at this point. 

    Which is particularly galling given how many shows that I and many of us have been to, how much we've all spent on albums, merch, hotels, flights etc over the years for them. 
  • Warchild
    Warchild Posts: 19
    edited September 2022
    It's now been 40 days since my first email to tickets@tenclub.net about the failed attempt to get my refund from TransferWise. Since then I've tried Ten Club's support page, this forum, shipping@tenclub.net, Pearl Jam's Instagram and Facebook accounts with no answer whatsoever... Not even an acknowledgement they received one of my queries...

    I'm starting to doubt I'll receive my money back and my trust on Ten Club is broken.

    It's bad enough not to see Pearl Jam perform for over 4 years (due to Covid and Eddie Vedder's vocal cords) but this refund process is causing too much grievance.
    Post edited by Warchild on
    I don't wanna think, I wanna feel
  • apalyga
    apalyga Posts: 7
    Hi,
    I have the same issue and post it here on forum, but in another topic - still didn't receive any information or reply to my emails. After the first attempt of refund for Prague it is not possible to click it once again on their page, and they didn't respond to any emails, contact form etc. Does any of you receive a response to email?

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