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International Shipping cost increase
Hi everyone. Long time member. First time poster.
I just wanted to gauge everyone's thoughts on international shipping costs.
I have always ordered from the Ten Club store and been reasonably happy for shipping as an international customer. I understand costs for shipping to international destinations would be high and accepted these.
I went to order the MOLINE 10/17/2014 VAULT #10 VINYL and saw that shipping to Australia had increased to $72.99 US ($102.33 Australian). This is a significant increase, as when I have ordered in the past, standard international shipping has been $35.99 US ($50.46 Australian).
The reply from the Ten Club when I questioned the increase was as follows:
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I just wanted to gauge everyone's thoughts on international shipping costs.
I have always ordered from the Ten Club store and been reasonably happy for shipping as an international customer. I understand costs for shipping to international destinations would be high and accepted these.
I went to order the MOLINE 10/17/2014 VAULT #10 VINYL and saw that shipping to Australia had increased to $72.99 US ($102.33 Australian). This is a significant increase, as when I have ordered in the past, standard international shipping has been $35.99 US ($50.46 Australian).
The reply from the Ten Club when I questioned the increase was as follows:
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There are a couple different reasons for the change in the Vault shipping fees this time around.
The first is that this, unlike previous releases, is a 4 disc set, adding enough weight to cross into the 5 lb (2.3 kilo) weight class. There is a significant increase in the shipping cost for that 1 lb jump.
Shipping rates almost always increase incrementally each year. Ten Club does its best to stand pat on our rates as long as possible, and in the past has drastically undercharged for Vault and other releases.
Furthermore, some time in the last year, the Universal Postal Union convened an Extraordinary Congress, a meeting of all nations, to review a shipping rate system that had been in place for almost 150 years, and move to a “self-declared” system with each country setting their own terminal dues. This provided each country an opportunity to raise rates where they deemed appropriate. This along, with actions such as Brexit, has resulted in increased shipping rates the world over.
The Vault is also available at our UK/EU store here - https://pearljam.probitymerch.com/products/a9e9c1a3-f32f-4a08-a38f-4c3eee0c673a
For specifics on shipping fees in our EU/UK store, please contact service@musicglue.com
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Having checked the EU/UK store, the cost of shipping to Australia ($309.67 Australian) is nearly four times the cost of the vinyl itself ($87.23 Australian).
This is making it increasingly harder for international customers like myself to be able to afford merchandise from the store, especially in the current climate.
I have been a long time member and fan. I have often missed out on Ten Club exclusives due to time differences in release times between the States and Australia, but whenever I can get an item, I always will. But I find it hard to justify this major increase to shipping for international customers.
Just wanted to see what others thought, particularly non-US customers.
Cheers.
---
Having checked the EU/UK store, the cost of shipping to Australia ($309.67 Australian) is nearly four times the cost of the vinyl itself ($87.23 Australian).
This is making it increasingly harder for international customers like myself to be able to afford merchandise from the store, especially in the current climate.
I have been a long time member and fan. I have often missed out on Ten Club exclusives due to time differences in release times between the States and Australia, but whenever I can get an item, I always will. But I find it hard to justify this major increase to shipping for international customers.
Just wanted to see what others thought, particularly non-US customers.
Cheers.
Post edited by vi7alogy on
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Comments
That box set weighs in at almost 7lb, making it heavier than a Vault, so the part in bold does not sit well with me at all.
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