I always thought the policy is because prints could come back from the show with minor condition issues, either in handling or in transit to ten club, not because you could get a screwed up tube and be told too bad.
They could just use Priority Mail instead of UPS Innovations>USPS. Then the tubes would be insured, and if it came with a ding, you could at least get your money back and maybe keep a print. It's a business expense for them if it gets damaged, right? They shouldn't care if you get a "free" damaged print because it got dented in transit in a thin tube with a one inch diameter, with the print rolled in the thinnest craft paper.
Dallas 2013 Wrigley 2016 Night 1 Wrigley 2016 Night 2 MSG 2020 OKC 2020
I always thought the policy is because prints could come back from the show with minor condition issues, either in handling or in transit to ten club, not because you could get a screwed up tube and be told too bad.
They could just use Priority Mail instead of UPS Innovations>USPS. Then the tubes would be insured, and if it came with a ding, you could at least get your money back and maybe keep a print. It's a business expense for them if it gets damaged, right? They shouldn't care if you get a "free" damaged print because it got dented in transit in a thin tube with a one inch diameter, with the print rolled in the thinnest craft paper.
Agree. “As is” means the condition it was in at the time of the sale, to cover minor issues like a soft corner. If it then becomes severely damaged in transit, it’s no longer “as is.” They should make that right.
NYC Mumford SE arrived in the UK today - no customs fees (thanks 10C!) - looks and smells AMAZING. Can't believe this one isn't sold out yet, it's stunning.
NYC Mumford SE arrived in the UK today - no customs fees (thanks 10C!) - looks and smells AMAZING. Can't believe this one isn't sold out yet, it's stunning.
I received the Mumford, Erickson and Ames in England today as well. Mumford is the best of the three in my view
Did anyone actually get a tracking number from Mumford AP's ?
All that extra time & effort ensuring items don't get lost/delayed, and then no tracking information is provided. Sigh.
I honestly can't remember an artist sale that was handled worse. Delay shipment by 5 weeks to avoid shipping delays and then send out orders without providing anyone with tracking.
Did anyone actually get a tracking number from Mumford AP's ?
All that extra time & effort ensuring items don't get lost/delayed, and then no tracking information is provided. Sigh.
I honestly can't remember an artist sale that was handled worse. Delay shipment by 5 weeks to avoid shipping delays and then send out orders without providing anyone with tracking.
I can appreciate the reasoning behind it, but it's hard not to agree here. Can't remember any AP taking this long, especially without more direct communication/feedback (I don't do Twitter, so I shouldn't have to expect to get updates on my orders there.)
Re: the comment above regarding posters held back for mystery boxes, when m Balto disappeared, I emailed TC and they said they didn't have any replacement stock. So, take that with a grain of salt
As for the policy regarding complete destruction of a flawed poster....why? And also, how does one prove that one destroyed it? Seems easy to fake? (not encouraging this behavior, just saying, it's an odd policy)
Re: the comment above regarding posters held back for mystery boxes, when m Balto disappeared, I emailed TC and they said they didn't have any replacement stock. So, take that with a grain of salt
As for the policy regarding complete destruction of a flawed poster....why? And also, how does one prove that one destroyed it? Seems easy to fake? (not encouraging this behavior, just saying, it's an odd policy)
They make you destroy it in lieu of paying postage to mail it back. And they have you send a photo of it torn up to prove you destroyed it.
1996: Randall's Island 2 1998: East Rutherford | MSG 1 & 2 2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel 2005: Atlantic City 1 2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 | Newark (EV) 2009: Philadelphia 1, 2 & 4 2010: Newark | MSG 1 & 2 2011: Toronto 1 2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore 2015: Central Park 2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD) 2017: Brooklyn (RnR HOF) 2020: MSG | Asbury Park2021: Asbury Park 2022: MSG | Camden | Nashville 2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore 2025: Raleigh
Re: the comment above regarding posters held back for mystery boxes, when m Balto disappeared, I emailed TC and they said they didn't have any replacement stock. So, take that with a grain of salt
As for the policy regarding complete destruction of a flawed poster....why? And also, how does one prove that one destroyed it? Seems easy to fake? (not encouraging this behavior, just saying, it's an odd policy)
If they were actually numbered, and they were replacing it, it would make sense to destroy it to maintain the integrity of the edition.
When they aren't replacing it, it makes zero sense.
Dallas 2013 Wrigley 2016 Night 1 Wrigley 2016 Night 2 MSG 2020 OKC 2020
Re: the comment above regarding posters held back for mystery boxes, when m Balto disappeared, I emailed TC and they said they didn't have any replacement stock. So, take that with a grain of salt
As for the policy regarding complete destruction of a flawed poster....why? And also, how does one prove that one destroyed it? Seems easy to fake? (not encouraging this behavior, just saying, it's an odd policy)
I think that's pretty standard policy, actually.
Proof (photos of number and signature, etc) that it can't be repaired and sold as part of the original edition.
Also if the poster was damaged during transport fair game. Nothing 10C can do about that. The poster I received was flawed during the printing process. There should have been some sort of QA before shipping out a defective poster.
Whatever it is what it is. Hopefully I can hide it in a frame but I would rather keep it then to destroy it and not have one at all.
Did anyone actually get a tracking number from Mumford AP's ?
All that extra time & effort ensuring items don't get lost/delayed, and then no tracking information is provided. Sigh.
I honestly can't remember an artist sale that was handled worse. Delay shipment by 5 weeks to avoid shipping delays and then send out orders without providing anyone with tracking.
I can appreciate the reasoning behind it, but it's hard not to agree here. Can't remember any AP taking this long, especially without more direct communication/feedback (I don't do Twitter, so I shouldn't have to expect to get updates on my orders there.)
Re: the comment above regarding posters held back for mystery boxes, when m Balto disappeared, I emailed TC and they said they didn't have any replacement stock. So, take that with a grain of salt
As for the policy regarding complete destruction of a flawed poster....why? And also, how does one prove that one destroyed it? Seems easy to fake? (not encouraging this behavior, just saying, it's an odd policy)
If they were actually numbered, and they were replacing it, it would make sense to destroy it to maintain the integrity of the edition.
When they aren't replacing it, it makes zero sense.
Because they know a damaged print still has value. Some people might still frame it or try to sell it and pocket the refund. Granted for most new posters the value of a damaged print isn’t much but that’s the reason they have you destroy it.
1996: Randall's Island 2 1998: East Rutherford | MSG 1 & 2 2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel 2005: Atlantic City 1 2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 | Newark (EV) 2009: Philadelphia 1, 2 & 4 2010: Newark | MSG 1 & 2 2011: Toronto 1 2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore 2015: Central Park 2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD) 2017: Brooklyn (RnR HOF) 2020: MSG | Asbury Park2021: Asbury Park 2022: MSG | Camden | Nashville 2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore 2025: Raleigh
Re: the comment above regarding posters held back for mystery boxes, when m Balto disappeared, I emailed TC and they said they didn't have any replacement stock. So, take that with a grain of salt
As for the policy regarding complete destruction of a flawed poster....why? And also, how does one prove that one destroyed it? Seems easy to fake? (not encouraging this behavior, just saying, it's an odd policy)
If they were actually numbered, and they were replacing it, it would make sense to destroy it to maintain the integrity of the edition.
When they aren't replacing it, it makes zero sense.
Because they know a damaged print still has value. Some people might still frame it or try to sell it and pocket the refund. Granted for most new posters the value of a damaged print isn’t much but that’s the reason they have you destroy it.
It's damaged and a write off for them. If it still has some value, you should be offered a partial refund like any artist would do. The ten club can't take zero responsibility for delivering a product, especially when they don't use the best tubes or insure them. If they make you destroy it because they think you might get a damaged print for free, when they likely get to write it off as a tax loss is pretty petty. If it was signed and numbered, you'd destroy it for a replacement. That's the only reason to destroy a print.
Edit: I have APs that came crushed that I guess I could put in a frame or do something with, but the artist replaced them. I kept the damaged ones. They're screen prints. i thought it might be cool to cut out the Pearl Jam font one day and make a card out of it or something but haven't yet.
Post edited by ryanphishes on
Dallas 2013 Wrigley 2016 Night 1 Wrigley 2016 Night 2 MSG 2020 OKC 2020
Comments
They could just use Priority Mail instead of UPS Innovations>USPS. Then the tubes would be insured, and if it came with a ding, you could at least get your money back and maybe keep a print. It's a business expense for them if it gets damaged, right? They shouldn't care if you get a "free" damaged print because it got dented in transit in a thin tube with a one inch diameter, with the print rolled in the thinnest craft paper.
Wrigley 2016 Night 1
Wrigley 2016 Night 2
MSG 2020
OKC 2020
xToronto, Ontario 08-18-1993Barrie, Ontario 08-22-1998
xToronto, Ontario 10-05-2000Toronto, Ontario 09-19-2005
xToronto, Ontario 05-10-2006Toronto, Ontario 08-13-2008 (Ed Solo)
xToronto, Ontario 08-21-2009Toronto, Ontario 09-11-2011
xChicago, IL 07-19-2013Buffalo, NY 10-12-2013 x Ottawa, Ontario 05-08-2016
Ottawa, Ontario 09-03-2022
Indeed it is.
All that extra time & effort ensuring items don't get lost/delayed, and then no tracking information is provided. Sigh.
www.cluthelee.com
www.cluthe.com
I can appreciate the reasoning behind it, but it's hard not to agree here. Can't remember any AP taking this long, especially without more direct communication/feedback (I don't do Twitter, so I shouldn't have to expect to get updates on my orders there.)
As for the policy regarding complete destruction of a flawed poster....why? And also, how does one prove that one destroyed it? Seems easy to fake? (not encouraging this behavior, just saying, it's an odd policy)
When they aren't replacing it, it makes zero sense.
Wrigley 2016 Night 1
Wrigley 2016 Night 2
MSG 2020
OKC 2020
Proof (photos of number and signature, etc) that it can't be repaired and sold as part of the original edition.
Whatever it is what it is. Hopefully I can hide it in a frame but I would rather keep it then to destroy it and not have one at all.
Dan doesn't include a tracking number via email. Last few orders I've never received one. Pretty much gotta email him for it.
www.cluthelee.com
www.cluthe.com
This.
Not all of 2020. Doubt I will hunt down the 2 variant Ames Bros' Baltimore editions any time soon.
The ten club can't take zero responsibility for delivering a product, especially when they don't use the best tubes or insure them.
If they make you destroy it because they think you might get a damaged print for free, when they likely get to write it off as a tax loss is pretty petty. If it was signed and numbered, you'd destroy it for a replacement. That's the only reason to destroy a print.
Edit: I have APs that came crushed that I guess I could put in a frame or do something with, but the artist replaced them. I kept the damaged ones. They're screen prints. i thought it might be cool to cut out the Pearl Jam font one day and make a card out of it or something but haven't yet.
Wrigley 2016 Night 1
Wrigley 2016 Night 2
MSG 2020
OKC 2020