Home› The Porch

A couple of things to be anxious about re: SafeTix

JD2381JD2381 Posts: 52
in The Porch
I have no shortage of gratitude for everything ten club does.  So let me say that at the outset.
Two things that concern me about the new SafeTix program: 
  • The barcode refreshes every few seconds, which means that clogged cellular networks will result in chaos at the entry doors.  I'm curious about past uses of SafeTix, whether there were network issues and how they dealt with them.  
  • Re: reserved seats in the "better" sections, I picture tons of people trying to squeeze in saying that their friend has their ticket (wink wink).  Or do we get some kind of paper receipts for each ticket to avoid interlopers? The last PJ show I went to the ushers were out to lunch and there were twice as many people in my row than there were seats, which sucked. But that was the St. Paul arena's fault.  
That is all.
Jim
PJ:
11/1/1992 Mountain View (Bridge School) // 10/1/1994 Mountain View (Bridge School) // 6/24/1995 San Francisco // 11/4/1995 San Jose // 10/19/1996 Mountain View (Bridge School) // 11/19/1997 Oakland (opening for Rolling Stones) // 6/30/1998 Minneapolis // 9/11/1998 New York // 10/30/1999 Mountain View (Bridge School) // 10/31/2000 Mountain View // 10/21/2001 Mountain View (Bridge School) // 6/1/2003 Mountain View // 6/6/2003 Las Vegas // 10/26/2003 Mountain View (Bridge School) // 5/12/2006 Albany, NY // 7/15/2006 San Francisco // 7/16/2006 San Francisco // 10/22/2006 Mountain View (Bridge School) // 7/12/2008 Los Angeles (VH1 Rock Honors The Who) // 8/28/2009 San Francisco (Outside Lands) // 10/1/2009 Los Angeles // 10/24/2010 Mountain View (Bridge School) // 11/26/2013 Oakland // 10/19/2014 St. Paul // 10/26/2014 Mountain View (Bridge School) // 5/12/2022 Oakland // 5/13/24 Sacramento
EV:
10/24/2004 Mountain View (Bridge School) // 7/11/11 Oakland // 10/23/11 Mountain View (Bridge School) // 10/21/12 Mountain View (Bridge School) // 

«1

Comments

  • PSUS2HPSUS2H USA Posts: 2,272
    In my experience the tix just keep refreshing on their own.  Once they're in your TM app, put your phone on airplane mode and watch the ticket.  You'll be fine in those regards.   Second point, usually the ticket scanners hand you a slip that shows your seat number,  otherwise you ticket is on your phone, the ushers at the arena will be able to get you to your seat should someone have "accidentally" ended up in it.  
    Pittsburgh, PA September 28, 2005 || Washington, DC June 22, 2008 || Barstow, VA May 13, 2010 || Seattle, WA  August 10, 2018 || Dana Point, CA September 29, 2018 (EV) || Dana Point, CA September 28, 2019 (EV) || Dana Point, CA September 25, 2021 (EV) || Dana Point, CA October 1, 2021 || Dana Point, CA October 2, 2021 || Chicago, IL August 29, 2024 
  • JD2381JD2381 Posts: 52
    Thanks.  A paper receipt will be nice (the ticket won't be on both people's phones, which is the source of that concern).  
    PJ:
    11/1/1992 Mountain View (Bridge School) // 10/1/1994 Mountain View (Bridge School) // 6/24/1995 San Francisco // 11/4/1995 San Jose // 10/19/1996 Mountain View (Bridge School) // 11/19/1997 Oakland (opening for Rolling Stones) // 6/30/1998 Minneapolis // 9/11/1998 New York // 10/30/1999 Mountain View (Bridge School) // 10/31/2000 Mountain View // 10/21/2001 Mountain View (Bridge School) // 6/1/2003 Mountain View // 6/6/2003 Las Vegas // 10/26/2003 Mountain View (Bridge School) // 5/12/2006 Albany, NY // 7/15/2006 San Francisco // 7/16/2006 San Francisco // 10/22/2006 Mountain View (Bridge School) // 7/12/2008 Los Angeles (VH1 Rock Honors The Who) // 8/28/2009 San Francisco (Outside Lands) // 10/1/2009 Los Angeles // 10/24/2010 Mountain View (Bridge School) // 11/26/2013 Oakland // 10/19/2014 St. Paul // 10/26/2014 Mountain View (Bridge School) // 5/12/2022 Oakland // 5/13/24 Sacramento
    EV:
    10/24/2004 Mountain View (Bridge School) // 7/11/11 Oakland // 10/23/11 Mountain View (Bridge School) // 10/21/12 Mountain View (Bridge School) // 

  • Matts3221Matts3221 Posts: 658

    Good god.

    I mean really? I should not fall for the trolling but man is there anything anyone wants to complain about otherwise.

    I got front row tickets to the PJ show at MSG but I don't get it,  Eddie did not look at me and shake my hand and thank me for being a fan. I mean what the fuck is up with that. I have been a fan since their first album ( that sold millions and millions of copies ) I would think Eddie would at least drop me a few 100 bucks out of his pocket.

    Seriously it should not get to me but I got shut out of the lottery and I am not even upset , In fact I get if you are upset but why oh why do you think the internet cares at all.

  • JD2381JD2381 Posts: 52
    Pot calling the kettle black, don't you think?  I'm not complaining, just voicing concerns that might help prevent something to complain about.

    PJ:
    11/1/1992 Mountain View (Bridge School) // 10/1/1994 Mountain View (Bridge School) // 6/24/1995 San Francisco // 11/4/1995 San Jose // 10/19/1996 Mountain View (Bridge School) // 11/19/1997 Oakland (opening for Rolling Stones) // 6/30/1998 Minneapolis // 9/11/1998 New York // 10/30/1999 Mountain View (Bridge School) // 10/31/2000 Mountain View // 10/21/2001 Mountain View (Bridge School) // 6/1/2003 Mountain View // 6/6/2003 Las Vegas // 10/26/2003 Mountain View (Bridge School) // 5/12/2006 Albany, NY // 7/15/2006 San Francisco // 7/16/2006 San Francisco // 10/22/2006 Mountain View (Bridge School) // 7/12/2008 Los Angeles (VH1 Rock Honors The Who) // 8/28/2009 San Francisco (Outside Lands) // 10/1/2009 Los Angeles // 10/24/2010 Mountain View (Bridge School) // 11/26/2013 Oakland // 10/19/2014 St. Paul // 10/26/2014 Mountain View (Bridge School) // 5/12/2022 Oakland // 5/13/24 Sacramento
    EV:
    10/24/2004 Mountain View (Bridge School) // 7/11/11 Oakland // 10/23/11 Mountain View (Bridge School) // 10/21/12 Mountain View (Bridge School) // 

  • PSUS2HPSUS2H USA Posts: 2,272
    JD you're all good.  Just note, not all venues use the print out.  I know they use them at Staples center in LA.  Other venues expect you to know where your seat is using your phone.  You'll be fine :-) 
    Pittsburgh, PA September 28, 2005 || Washington, DC June 22, 2008 || Barstow, VA May 13, 2010 || Seattle, WA  August 10, 2018 || Dana Point, CA September 29, 2018 (EV) || Dana Point, CA September 28, 2019 (EV) || Dana Point, CA September 25, 2021 (EV) || Dana Point, CA October 1, 2021 || Dana Point, CA October 2, 2021 || Chicago, IL August 29, 2024 
  • MickeyMouseMickeyMouse Posts: 1,055
    People have been squeezing in sections they don’t belong in for decades this isn’t some new SafeTix thing. 
    Uniondale, NY 04/30/03 - Camden, NJ 07/05/03 - MSG 07/08/03 - Reading, PA 10/01/04 - Philly 10/03/05 - Ed Sullivan Theatre 05/04/06 - MSG 06/25/08 - MSG 05/21/10 - NYC (EV solo) 06/21/11 - Montreal 09/07/11 - Brooklyn 10/18/13 - Central Park 09/26/15 - Philly 04/29/16 - MSG 05/01/16 - MSG 05/02/16 - Fenway 08/05/16 - Fenway 09/02/18 - Fenway 09/04/18 
  • prljmr316prljmr316 Denver, CO Posts: 162
    I encounter the changing barcode last August at Coors Field for Billy Joel!  I knew nothing of the screenshot issue. I was scanned once upon entering the venue, and once again before being allowed onto the field. I didn't anticipate the second scanning, figured they would have wristbands for the field or similar. There was then a third check once on the field. The scanner attendants said this was due screenshot issue, first I had heard of it. Might add a little time in line, but seems at least some venues and/or events are on top of it. I honestly don't recall getting a slip seat locator ticket printout, that may be new too, I honestly may be wrong on the printout, I may indeed still have one laying about somewhere.
    John Strohmeyer
  • PB11041PB11041 Earth Posts: 2,811
    Let me just assure you at Nashville and St Louis where I definitely will be, and Baltimore and MSG should i be fortunate enough to get in, I am a large mammal and do not tolerate seat interlopers.   I love all humans who stay in their place, but I'll floor you like the kid I floored at Saratoga 8.27.2000 who tried climb over my wife during the 2nd encore.  Stay where you belong.  Or at minimum stay out of my row the row in front and the row behind me unless you own the tickets to those seats.
    His eminence has yet to show. 
    http://www.hi5sports.org/ (Sports Program for Kids with Disabilities)
    http://www.livefootsteps.org/user/?usr=3652

  • rollingsrollings unknown Posts: 7,125

    Safetix Shift Leaves Hundreds Locked Out of Black Keys Show

    Hundreds of fans were left outside of the first Black Keys’ show in five years, after being told their tickets were not valid when they were scanned for entry. Apparently, promoters had shifted to using Ticketmaster’s “Safetix” system – which features barcodes that rotate on a timer to disable the possibility of sending a screenshot of the tickets to friends or after a sale – and made the tickets non-transferrable.

    Consumers who had purchased tickets through the secondary ticket market were left on the outside as the band performed, presumably to a half-full building at the Wiltern in Los Angeles.

    “Our StubHubs aren’t working,” one fan told LA’s CBS2. “We paid full value for our tickets, and they’re not letting us in.”

    black keys safetix

    Fans locked out took to social media to complain about the fiasco in progress. Many complained that the shift to the “Safetix” system was done at the last minute and without customers being informed of the potential that the tickets wouldn’t work.

    Black Keys safetix

    Ticketmaster told CBS2 that the tickets sold were “for fans and not transferable,” which directly contradicts what some fans have reported.

    “The presenters of the concert directed that these tickets be made available only to fans and that they be strictly nontransferable,” Ticketmaster wrote in a statement provided to CBS2. “This was messaged from the beginning with the announcement of the performance and throughout the sales process. Unfortunately, bad actors took advantage of this situation and posted screen shots of tickets that were not valid for entry onto the secondary market. We always recommend purchasing tickets from the official source.”

    However, the event page on Live Nation’s website does not appear to hold any such disclosures of any kind. It is unclear where the supposed disclosures were located for consumers at this time.

    black keys wiltern

    At the end of the day, fans seem to be directing a lot of the blame at the band itself, for allowing a debacle where hundreds of fans were turned away at the gate simply for purchasing tickets for a sold out show on a marketplace that wasn’t Ticketmaster.

    It is also another black eye for “Safetix,” which has received largely negative press based on consumer reactions to the new system where it has been rolled out. Fans at Penn State University have complained about issues getting into games, and NFL stadiums have seen massive entry delays as well under the new digital-only system. All in the name of “convenience” and in service of the fans, according to their marketing of the new system.

    © Copyright 2006 - 2019 TicketNews®
  • guitar101guitar101 Sutton, ON Posts: 397
    It seems like the only people who have had issues with safetix bought them from a third party seller.
    2005-9-12 London, ON
    2006-5-09 Toronto
    2007-8-03 (ed w/ ben harper) chicago / 2007-8-05 chicago
    2008-8-12 (ed solo) toronto
    2009-10-08 (ed solo) Albany
    2011-9-11 Toronto / 2011-9-12 Toronto
    2013-7-16 London, ON / 2013-7-19 Chicago / 2013-10-12 Buffalo
    2016-5-11 Toronto, On / 2016-5-13 Toronto, On
  • tdawetdawe Posts: 2,091
    rollings said:
    At the end of the day, fans seem to be directing a lot of the blame at the band itself, for allowing a debacle where hundreds of fans were turned away at the gate simply for purchasing tickets for a sold out show on a marketplace that wasn’t Ticketmaster.


    Well at least we know that won't happen here.
    Camden 2 2006, Newark 2010, Barclays 2 2013, Central Park 2015, MSG 2 2016, Wrigley 1 2016, Rome 2018, Prague 2018, Asbury Park 2021, EV & Earthlings NYC 1 2022, MSG 2022, Louisville 2022, Dublin 2024, MSG 1 2024, MSG 2 2024
  • F Me In The BrainF Me In The Brain this knows everybody from other commets Posts: 31,600
    Yeah, I have shit (consistently) on the diaper baby threads these past few days, but this is not whining.
    This is legitimately a concern.  We all use our phones at events and I do not think it is uncommon for people to have weak/spotty service at venues. 
    I had this happen enough times at sports events where I started screen shot-ing my own season tickets from the App so that I would not (potentially, after it happened 2x) sit there and mess with my phone and hold the line up and perhaps not be able to even access my tickets.



    The love he receives is the love that is saved
  • F Me In The BrainF Me In The Brain this knows everybody from other commets Posts: 31,600
    Also....we have opening bands this tour in the US so if we get delayed it should not be to miss Pearl Jam and hopefully it will spread the entrants out a big, lessening the demand on circuits in that area and the length of the lines if getting through may be slower.
    The love he receives is the love that is saved
  • rollingsrollings unknown Posts: 7,125
    The thing that worries me is that if one researches Safetix, ticketmaster touts how the tickets can be emailed to a friend, thus alieviating having to wait outside for each other, etc. and that the emailed ticket will have the same refreshing bar code.  

    While Pearl Jam does use the word "non-transferable", they could have been much clearer in distinguishing that they have disabled this SafeTix feature. 
  • tdawetdawe Posts: 2,091
    rollings said:
    The thing that worries me is that if one researches Safetix, ticketmaster touts how the tickets can be emailed to a friend, thus alieviating having to wait outside for each other, etc. and that the emailed ticket will have the same refreshing bar code.  

    While Pearl Jam does use the word "non-transferable", they could have been much clearer in distinguishing that they have disabled this SafeTix feature. 
    I think they've been pretty clear on the non-transferable point, even going as far as to specify that you'll need to enter the venue with your guests. https://pearljam.com/news/public-ticket-sale-info
    Camden 2 2006, Newark 2010, Barclays 2 2013, Central Park 2015, MSG 2 2016, Wrigley 1 2016, Rome 2018, Prague 2018, Asbury Park 2021, EV & Earthlings NYC 1 2022, MSG 2022, Louisville 2022, Dublin 2024, MSG 1 2024, MSG 2 2024
  • rollingsrollings unknown Posts: 7,125
    And while I understand why they would have done this for ten-club tickets (so as to comply with ten club rules), I don't see why the verified fan tickets also are non-transferable 
  • F Me In The BrainF Me In The Brain this knows everybody from other commets Posts: 31,600
    This is a good point/question. 
    The love he receives is the love that is saved
  • JD2381JD2381 Posts: 52
    As far as non-transferable, I get that.  fan-to-fan avoids scalping because you can't pre-arrange who gets your tickets, and they can't re-sell for more than face value.

    PJ:
    11/1/1992 Mountain View (Bridge School) // 10/1/1994 Mountain View (Bridge School) // 6/24/1995 San Francisco // 11/4/1995 San Jose // 10/19/1996 Mountain View (Bridge School) // 11/19/1997 Oakland (opening for Rolling Stones) // 6/30/1998 Minneapolis // 9/11/1998 New York // 10/30/1999 Mountain View (Bridge School) // 10/31/2000 Mountain View // 10/21/2001 Mountain View (Bridge School) // 6/1/2003 Mountain View // 6/6/2003 Las Vegas // 10/26/2003 Mountain View (Bridge School) // 5/12/2006 Albany, NY // 7/15/2006 San Francisco // 7/16/2006 San Francisco // 10/22/2006 Mountain View (Bridge School) // 7/12/2008 Los Angeles (VH1 Rock Honors The Who) // 8/28/2009 San Francisco (Outside Lands) // 10/1/2009 Los Angeles // 10/24/2010 Mountain View (Bridge School) // 11/26/2013 Oakland // 10/19/2014 St. Paul // 10/26/2014 Mountain View (Bridge School) // 5/12/2022 Oakland // 5/13/24 Sacramento
    EV:
    10/24/2004 Mountain View (Bridge School) // 7/11/11 Oakland // 10/23/11 Mountain View (Bridge School) // 10/21/12 Mountain View (Bridge School) // 

  • Matts3221Matts3221 Posts: 658
    JD2381 said:
    Pot calling the kettle black, don't you think?  I'm not complaining, just voicing concerns that might help prevent something to complain about.


    I do apologize for you voicing a concern , I think the past couple of days have been nothing but negative comments. I feel it goes from I love this band , why don't they tour , were is the new album to why is the tour sold out and I did not get in? Lottery Sucks? Why do they still use Ticketmaster? Ect ect.

    After reading the article someone posted It seemed to effect everyone whom went thru Stubhub that day for tickets. Since the barcode changes ever few seconds and they screen shot them the tickets , therefore could not get it.

    Just recently went to a show at the House Of Blues in Boston and they used this new ticket system I was so confused because when you pull the tickets up there is nothing there ( no bar code or anything ). When I pulled it from my apple wallet I then had to enter my phone passcode again and the ticket turned a slightly different color ( again no bar code ) and there scanner made a beep and I was in ( I still have an iPhone 6) so there should not be that many issue I would hope.

    Again all the negativity was a bit much so again I apologize for you sharing information with everyone else that could help them.

    My bad.


    Be well.

  • F Me In The BrainF Me In The Brain this knows everybody from other commets Posts: 31,600
    Matts3221 said:
    JD2381 said:
    Pot calling the kettle black, don't you think?  I'm not complaining, just voicing concerns that might help prevent something to complain about.


    I do apologize for you voicing a concern , I think the past couple of days have been nothing but negative comments. I feel it goes from I love this band , why don't they tour , were is the new album to why is the tour sold out and I did not get in? Lottery Sucks? Why do they still use Ticketmaster? Ect ect.

    After reading the article someone posted It seemed to effect everyone whom went thru Stubhub that day for tickets. Since the barcode changes ever few seconds and they screen shot them the tickets , therefore could not get it.

    Just recently went to a show at the House Of Blues in Boston and they used this new ticket system I was so confused because when you pull the tickets up there is nothing there ( no bar code or anything ). When I pulled it from my apple wallet I then had to enter my phone passcode again and the ticket turned a slightly different color ( again no bar code ) and there scanner made a beep and I was in ( I still have an iPhone 6) so there should not be that many issue I would hope.

    Again all the negativity was a bit much so again I apologize for you sharing information with everyone else that could help them.

    My bad.


    Be well.


    Good share on the experience you had.  My concern is more over the connectivity availability - HoB is a small venue and likely would not flood the local circuits. 
    We will see.  if they have been using this for a while they must have run into this and sorted it.  (Or, perhaps I give them too much credit..but have to figure lots of people stuck outside of shows with legitimate tickets is not a good look for them.)
    The love he receives is the love that is saved
  • JD2381JD2381 Posts: 52
    Matts3221 said:
    JD2381 said:
    Pot calling the kettle black, don't you think?  I'm not complaining, just voicing concerns that might help prevent something to complain about.


    I do apologize for you voicing a concern , I think the past couple of days have been nothing but negative comments. I feel it goes from I love this band , why don't they tour , were is the new album to why is the tour sold out and I did not get in? Lottery Sucks? Why do they still use Ticketmaster? Ect ect.

    After reading the article someone posted It seemed to effect everyone whom went thru Stubhub that day for tickets. Since the barcode changes ever few seconds and they screen shot them the tickets , therefore could not get it.

    Just recently went to a show at the House Of Blues in Boston and they used this new ticket system I was so confused because when you pull the tickets up there is nothing there ( no bar code or anything ). When I pulled it from my apple wallet I then had to enter my phone passcode again and the ticket turned a slightly different color ( again no bar code ) and there scanner made a beep and I was in ( I still have an iPhone 6) so there should not be that many issue I would hope.

    Again all the negativity was a bit much so again I apologize for you sharing information with everyone else that could help them.

    My bad.


    Be well.


    I appreciate that. Yeah, the negativity on the board is more than a bit much, and I don't have much if any tolerance for trolls.   
    PJ:
    11/1/1992 Mountain View (Bridge School) // 10/1/1994 Mountain View (Bridge School) // 6/24/1995 San Francisco // 11/4/1995 San Jose // 10/19/1996 Mountain View (Bridge School) // 11/19/1997 Oakland (opening for Rolling Stones) // 6/30/1998 Minneapolis // 9/11/1998 New York // 10/30/1999 Mountain View (Bridge School) // 10/31/2000 Mountain View // 10/21/2001 Mountain View (Bridge School) // 6/1/2003 Mountain View // 6/6/2003 Las Vegas // 10/26/2003 Mountain View (Bridge School) // 5/12/2006 Albany, NY // 7/15/2006 San Francisco // 7/16/2006 San Francisco // 10/22/2006 Mountain View (Bridge School) // 7/12/2008 Los Angeles (VH1 Rock Honors The Who) // 8/28/2009 San Francisco (Outside Lands) // 10/1/2009 Los Angeles // 10/24/2010 Mountain View (Bridge School) // 11/26/2013 Oakland // 10/19/2014 St. Paul // 10/26/2014 Mountain View (Bridge School) // 5/12/2022 Oakland // 5/13/24 Sacramento
    EV:
    10/24/2004 Mountain View (Bridge School) // 7/11/11 Oakland // 10/23/11 Mountain View (Bridge School) // 10/21/12 Mountain View (Bridge School) // 

  • PSUS2HPSUS2H USA Posts: 2,272
    The Black Keys thing was from the non-transfer, mostly from fans trying to resell their tickets.  It was disclosed that the show would be non-transferrable, however often times ticketmaster will say this then reverse course, so perhaps some people thought that would happen with the black keys show.  
    Pittsburgh, PA September 28, 2005 || Washington, DC June 22, 2008 || Barstow, VA May 13, 2010 || Seattle, WA  August 10, 2018 || Dana Point, CA September 29, 2018 (EV) || Dana Point, CA September 28, 2019 (EV) || Dana Point, CA September 25, 2021 (EV) || Dana Point, CA October 1, 2021 || Dana Point, CA October 2, 2021 || Chicago, IL August 29, 2024 
  • Catwoman1Catwoman1 Posts: 482
    Does this mean I can’t put my tickets in the wallet app? I have to use the Ticketmaster app only? And is this for just the Ten Club tickets or for the Ticketmaster presale tickets as well (not that I’ve gotten the presale code, but in case I do and can get a couple more tickets). Forgive me, but I’m an old lady and this technology is difficult sometimes. 
    You can't be neutral on a moving train.
  • Catwoman1Catwoman1 Posts: 482
    And I have an iPhone 6 that can barely hold a charge anymore, but I’m afraid to upgrade and lose everything that’s already in my wallet!
    You can't be neutral on a moving train.
  • PSUS2HPSUS2H USA Posts: 2,272
    Catwoman1 said:
    And I have an iPhone 6 that can barely hold a charge anymore, but I’m afraid to upgrade and lose everything that’s already in my wallet!
    Some shows they've allowed you to add them to your apple wallet.  SafeTix really is meant to "combat counterfeit tickets" in reality they do it so someone cant get around shows that say no resell no transfer.  
    Pittsburgh, PA September 28, 2005 || Washington, DC June 22, 2008 || Barstow, VA May 13, 2010 || Seattle, WA  August 10, 2018 || Dana Point, CA September 29, 2018 (EV) || Dana Point, CA September 28, 2019 (EV) || Dana Point, CA September 25, 2021 (EV) || Dana Point, CA October 1, 2021 || Dana Point, CA October 2, 2021 || Chicago, IL August 29, 2024 
  • F Me In The BrainF Me In The Brain this knows everybody from other commets Posts: 31,600
    Pretty sure the only way you will be able to do this is if you have the app they tell us to use and connectivity.  Wallet will not, as I understand from others here, be an option.
    That being stated, I am sure they will make it clear once they provide tickets. 
    The love he receives is the love that is saved
  • washed in blackwashed in black Posts: 896
    F Me In The Brain said:
    Matts3221 said:
    JD2381 said:
    Pot calling the kettle black, don't you think?  I'm not complaining, just voicing concerns that might help prevent something to complain about.


    I do apologize for you voicing a concern , I think the past couple of days have been nothing but negative comments. I feel it goes from I love this band , why don't they tour , were is the new album to why is the tour sold out and I did not get in? Lottery Sucks? Why do they still use Ticketmaster? Ect ect.

    After reading the article someone posted It seemed to effect everyone whom went thru Stubhub that day for tickets. Since the barcode changes ever few seconds and they screen shot them the tickets , therefore could not get it.

    Just recently went to a show at the House Of Blues in Boston and they used this new ticket system I was so confused because when you pull the tickets up there is nothing there ( no bar code or anything ). When I pulled it from my apple wallet I then had to enter my phone passcode again and the ticket turned a slightly different color ( again no bar code ) and there scanner made a beep and I was in ( I still have an iPhone 6) so there should not be that many issue I would hope.

    Again all the negativity was a bit much so again I apologize for you sharing information with everyone else that could help them.

    My bad.


    Be well.


    Good share on the experience you had.  My concern is more over the connectivity availability - HoB is a small venue and likely would not flood the local circuits. 
    We will see.  if they have been using this for a while they must have run into this and sorted it.  (Or, perhaps I give them too much credit..but have to figure lots of people stuck outside of shows with legitimate tickets is not a good look for them.)
    Your post reminded me of an experience I had last summer. We flew to Glasgow to see some shows at Kelvingrove Park as part of their Summer Nights fest. I bought my tickets on my computer and the only option available was mobile, with a dynamic changing blue bar at the top of each ticket. I tried to download the ticketmaster UK app to my phone, but I couldn't since my phone is registered as a US one. Now, I possibly may have been able to get a new sim card and try to download once I was in the UK, but I wasn't about to take that chance. I was able to view my tickets when I logged in thru safari, but I was concerned that there might not be sufficient wifi / cell signal at show time and after a lot of back and forth, we convinced TM to print hard tickets for me and I would get them at will call.

    As it turned out, the cellular service was strong and I was able to access my mobile tickets thru safari, however, the capacity of the venue is just 2,500. I have been at MSG many times where it is impossible to get a signal strong enough to send a text, much less download or send a photo. This may be a problem for people traveling from overseas if they are unable to download and install the TM USA app. Just one more thing to take into consideration.
    2003 Spectrum, Camden 2, Holmdel 2004 Reading, PA 2005 Philly 2006 Hartford, Camden 1&2, E. Rutherford 1&2 2008 Camden 1&2, MSG 1&2  2009 Spectrum 1,2,3,4  2010 Hartford, Newark, MSG 1&2 2013 Wrigley, Pittsburgh, Brooklyn 1&2, Philly 1&2,  Baltimore 2014 Leeds, Cincinnati  2015 GCF  2016 Sunrise, Miami, Hampton, Philly 1&2, MSG 1&2, Fenway 1&2  2017 RHoF Induction 2018 Seattle 1&2 Fenway 1&2 2021 Sea Hear Now 2022 Hamilton, Toronto, MSG, Camden 2023 Indy 2024 Indy, MSG 1&2, Philly 1&2, Baltimore

  • smaksmak Posts: 241
    The problem with the Black Keys show wasn't Ticketmaster, or Safetix, it was StubHub allowing tickets to be sold to a show with no transferable tickets.

    By definition all tickets on StubHub would have to be transferred.

    You'll notice that there is no way to sell tickets on StubHub to any PJ show except for NY and Den which have to allow tickets to be transferred by law.

    StubHub also blocks tickets from being listed for some charity shows, like the Chris Cornell tribute show.


  • PSUS2HPSUS2H USA Posts: 2,272
    I think it'd be helpful for those with SafeTix concerns to read their FAQ: 

    https://www.ticketmaster.com/safetix
    Some highlights: 

    I’m worried about my battery or cell service, what do I do?

    If either is an issue, this ticket has you covered. Once you view it in our App, your ticket is automatically saved so it’s always ready.


    I lost my phone, what do I do?

    Don’t worry, we’ve got you. Simply visit the box office at the venue upon arrival. Have your ID and order number handy and you will be issued a physical ticket.


    What if I don’t have a smartphone or my phone is broken?

    If you have a cracked screen, or are just not using a smart device – no problem. Simply visit the box office at the venue upon arrival. Have your ID and order number handy and you will be issued a physical ticket.

    Pittsburgh, PA September 28, 2005 || Washington, DC June 22, 2008 || Barstow, VA May 13, 2010 || Seattle, WA  August 10, 2018 || Dana Point, CA September 29, 2018 (EV) || Dana Point, CA September 28, 2019 (EV) || Dana Point, CA September 25, 2021 (EV) || Dana Point, CA October 1, 2021 || Dana Point, CA October 2, 2021 || Chicago, IL August 29, 2024 
  • F Me In The BrainF Me In The Brain this knows everybody from other commets Posts: 31,600
    PSUS2H said:
    I think it'd be helpful for those with SafeTix concerns to read their FAQ: 

    https://www.ticketmaster.com/safetix
    Some highlights: 

    I’m worried about my battery or cell service, what do I do?

    If either is an issue, this ticket has you covered. Once you view it in our App, your ticket is automatically saved so it’s always ready.


    I lost my phone, what do I do?

    Don’t worry, we’ve got you. Simply visit the box office at the venue upon arrival. Have your ID and order number handy and you will be issued a physical ticket.


    What if I don’t have a smartphone or my phone is broken?

    If you have a cracked screen, or are just not using a smart device – no problem. Simply visit the box office at the venue upon arrival. Have your ID and order number handy and you will be issued a physical ticket.


    Sweet, these are good answers.  No reason to worry if we are prepared.  Don't understand how the image is saved if it changes all of the time but who cares how, this is clear and I am not concerned after reading.

    Thanks
    The love he receives is the love that is saved
Sign In or Register to comment.