Tenclub not answering emails (??)

on2legs

Spiritual_Chaos said:

Matts3221 said:

That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

So if about merch , refund , issues yeah they should reply.

If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.

Is there anyway you can switch this discussion to a poll so we can vote?

Spiritual_Chaos

on2legs said:

Spiritual_Chaos said:

Matts3221 said:

That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

So if about merch , refund , issues yeah they should reply.

If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.

Is there anyway you can switch this discussion to a poll so we can vote?

Why do everyone keep mocking me on this board... I'm trying to keep it alive.

JPPJ84

Spiritual_Chaos said:

on2legs said:

Spiritual_Chaos said:

Matts3221 said:

That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

So if about merch , refund , issues yeah they should reply.

If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.

Is there anyway you can switch this discussion to a poll so we can vote?

Why do everyone keep mocking me on this board... I'm trying to keep it alive.

Playful mocking? I like your votes 😎

trees

bbiggs said:

I’m guessing the reply email is forthcoming...

Thats a good one . Like our fourth coming DEEP NEWS LETTER ? last one i got was in 2016 ,i wonder if i will ever get my 2017 deep and 2018 deep ?? We did pay for said items ,but no one sends a message from 10c saying hey we are working on this or hey the printer broke and we cant make them now so here is an option,

dimitrispearljam

they try to protect the planet and sent email with a donkey to sweden

trees

Maybe i should email them and see if i get a response?

trees

I just emailed them about my membership and not getting my 17,18,DEEP news letters and singles see how this goes folks ,i touch base when something happens

tbergs

I'm going to email them to see if we can change the title of this forum to "The Shed" since it seems no one has stepped out on the porch for years Then we can also adopt this as our motto:

PJ_Soul

Spiritual_Chaos said:

on2legs said:

Spiritual_Chaos said:

Matts3221 said:

That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

So if about merch , refund , issues yeah they should reply.

If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.

Is there anyway you can switch this discussion to a poll so we can vote?

Why do everyone keep mocking me on this board... I'm trying to keep it alive.

I'm pretty sure people are enjoying your presence - it's just friendly teasing, not mocking! Everyone knows you create some of the best posts, especially the poll ones.

trees

Ten Club Info (Ten Club) Mar 26, 8:39 AM PDT Hello Eric, Hope you have been well!! Thank you for reaching out. Please know that the Band is still making the 2017 and 2018 Ten Club Single & Deep Magazine for the fan club. The 2017 Ten Club Single & Deep Magazine will be shipped when they are finished. You'll know that the 2017 Ten Club Single & Deep Magazine are on their way when the completed digital copies are made available to you on your DOWNLOADS page. We are very sorry for the delay. The 2018 Ten Club Single & Deep Magazine will be shipped to you when they are finished as well. You should also have the 2011-2016 Digital Ten Club Singles & Deep Magazines to download. If you have any issues downloading, please try a different browser. You will want to download Google Chrome or Firefox instead. This download is not like iTunes downloads, it is compressed and need to be uncompressed before you listen to it. You need to SAVE the file to your desktop. Once the zip file is saved, you need to double click on the zip file to uncompress the files and a new folder will be created and the files will be in this folder. Please note where this folder is placed, it's easiest to have it on your desktop. You can then drag the folder into your itunes, or click on the individual files and, if itunes is your default media player, the song will open with itunes. Make sure to keep your Primary Shipping Address up to date in your account. These will be shipped out automatically to your Primary address. Remember to delete any outdated addresses from here as well. Please add donotreply@pearljam.com & shipping@tenclub.net to your email address book so you will not miss updates. Be sure to stay posted to the site and forum for any future updates. Have a Beautiful Week!~ PEACE!!! Best Wishes, 10c

trees

I got email.......... It was a quick turn around ,are you sure your email is going to the right place?sc

on2legs

PJ_Soul said:

Spiritual_Chaos said:

on2legs said:

Spiritual_Chaos said:

Matts3221 said:

That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

So if about merch , refund , issues yeah they should reply.

If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.

Is there anyway you can switch this discussion to a poll so we can vote?

Why do everyone keep mocking me on this board... I'm trying to keep it alive.

I'm pretty sure people are enjoying your presence - it's just friendly teasing, not mocking! Everyone knows you create some of the best posts, especially the poll ones.

And the best videos!

brianlux

trees said:

I got email.......... It was a quick turn around ,are you sure your email is going to the right place?sc

Same here, not that long ago.  And a nice friendly reply it was, in fact.

Spiritual_Chaos

trees said:

I got email.......... It was a quick turn around ,are you sure your email is going to the right place?sc

Will doublecheck that

Santos L. Halper

Spiritual_Chaos said:

trees said:

I got email.......... It was a quick turn around ,are you sure your email is going to the right place?sc

Will doublecheck that

Hi,
Poster was not avail in EU store at time of purchase. It is now. Situations change. 
Your shipping was refunded 3/11/19.
10c

Spiritual_Chaos

Santos L. Halper said:

Spiritual_Chaos said:

trees said:

I got email.......... It was a quick turn around ,are you sure your email is going to the right place?sc

Will doublecheck that

Hi,
Poster was not avail in EU store at time of purchase. It is now. Situations change. 
Your shipping was refunded 3/11/19.
10c

Ah ok. Thank you!

PureandEasy

I have always found they reply to inquiries very quickly.  If I sent an email to the wrong 10club location, it's been rerouted and responded to by the appropriate department. I often wonder if these people ever take a vacation, that's how timely their responses have been.