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Tenclub not answering emails (??)

Spiritual_ChaosSpiritual_Chaos Posts: 30,949
edited March 2019 in The Porch
Have sent them an email, didn't get a reply so I sent another one maybe a week later. Still nothing. How long are you expected to wait? Or is there some kind of holiday/leave in the US (like the swedish "sports break"?)


"Mostly I think that people react sensitively because they know you’ve got a point"
Post edited by Spiritual_Chaos on
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Comments

  • 2-feign-reluctance2-feign-reluctance TigerTown, USA Posts: 23,345
    This thread ought to get their attention.
    kanye GIF

    www.cluthelee.com
  • bbiggsbbiggs Posts: 6,958
    I’m guessing the reply email is forthcoming...
  • Spiritual_ChaosSpiritual_Chaos Posts: 30,949
    edited March 2019
    bbiggs said:
    I’m guessing the reply email is forthcoming...
    An album-11 joke? You little rascal you.
    Post edited by Spiritual_Chaos on
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • HesCalledDyerHesCalledDyer Maryland Posts: 16,456
    bbiggs said:
    I’m guessing the reply email is forthcoming...
    :lol::ohstop:
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 / Camden 22 / Baltimore 24
  • JimmyVJimmyV Boston's MetroWest Posts: 19,345
    bbiggs said:
    I’m guessing the reply email is forthcoming...
    Well played, sir.
    ___________________________________________

    "...I changed by not changing at all..."
  • 2-feign-reluctance2-feign-reluctance TigerTown, USA Posts: 23,345
    bbiggs said:
    I’m guessing the reply email is forthcoming...
    one direction slow clap GIF
    www.cluthelee.com
  • darwinstheorydarwinstheory LaPorte, IN Posts: 6,735
    bbiggs said:
    I’m guessing the reply email is forthcoming...
    I lol'ed at this. 
    "A smart monkey doesn't monkey around with another monkey's monkey" - Darwin's Theory
  • Spiritual_ChaosSpiritual_Chaos Posts: 30,949
    No answer yet. Will have to send a third email. 
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • Spiritual_ChaosSpiritual_Chaos Posts: 30,949
    No answer yet.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • a5pja5pj Hershey PA Posts: 3,924
    Is this a item you ordered issue, or a general question?
    I worked with them a week or so ago with a vault issue and it was very promptly resolved, I was actually surprised how quickly they got back to me.
    But if you're asking when the next tour is or complaining about things out of their control(taxes, shipping) I doubt you'll get a response...
    Wouldn't it be funny if the world ended in 2010, with lots of fire?



  • PeArLgOoNeRPeArLgOoNeR Posts: 1,250
    a5pj said:
    Is this a item you ordered issue, or a general question?
    I worked with them a week or so ago with a vault issue and it was very promptly resolved, I was actually surprised how quickly they got back to me.
    But if you're asking when the next tour is or complaining about things out of their control(taxes, shipping) I doubt you'll get a response...
    We're basically paying customers.. 
    Some form of reply should be expected

    Hamburg 2000, Berlin 2006, Copenhagen 2007, Berlin 2009, Berlin 2010, Berlin 1+2 2012, Copenhagen 2012, Amsterdam 1+2 2014, Vienna 2014, Berlin 2014, Prague 2018, Krakow 2018
  • kramer73kramer73 Posts: 2,622
    PeArLgOoNeR said:
    a5pj said:
    Is this a item you ordered issue, or a general question?
    I worked with them a week or so ago with a vault issue and it was very promptly resolved, I was actually surprised how quickly they got back to me.
    But if you're asking when the next tour is or complaining about things out of their control(taxes, shipping) I doubt you'll get a response...
    We're basically paying customers.. 
    Some form of reply should be expected
    Good luck with that.
  • Matts3221Matts3221 Posts: 658
    PeArLgOoNeR said:
    a5pj said:
    Is this a item you ordered issue, or a general question?
    I worked with them a week or so ago with a vault issue and it was very promptly resolved, I was actually surprised how quickly they got back to me.
    But if you're asking when the next tour is or complaining about things out of their control(taxes, shipping) I doubt you'll get a response...
    We're basically paying customers.. 
    Some form of reply should be expected

    Lol , I pay for the 10C you need to tell me all future tour dates now.
  • Matts3221Matts3221 Posts: 658

    That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

    So if about merch , refund , issues yeah they should reply.

    If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

  • Spiritual_ChaosSpiritual_Chaos Posts: 30,949
    Matts3221 said:

    That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

    So if about merch , refund , issues yeah they should reply.

    If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

    I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • PJ_SoulPJ_Soul Vancouver, BC Posts: 50,154
    Spiritual_Chaos said:
    Matts3221 said:

    That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

    So if about merch , refund , issues yeah they should reply.

    If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

    I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.
    I definitely wouldn't assume you would do such a thing.... My guess is that 10C hates you. =)  ;)
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • Spiritual_ChaosSpiritual_Chaos Posts: 30,949
    PJ_Soul said:

    My guess is that 10C hates you. =)  ;)
    I would not debate that.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • my2handsmy2hands Posts: 17,117
    Fucking Swedes...... never trust a Swedish Neil Young fan
  • willbarclaywillbarclay Ottawa, Canada Posts: 3,298
    Why don’t you tell us what your emailing them about so we can decide who’s side to take on this matter.
  • PJNBPJNB Posts: 13,595
    my2hands said:
    Fucking Swedes...... never trust a Swedish Neil Young fan
    Neil is alright. Kiss on the other hand....
  • on2legson2legs Posts: 15,433
    Spiritual_Chaos said:
    Matts3221 said:

    That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

    So if about merch , refund , issues yeah they should reply.

    If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

    I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.
    Is there anyway you can switch this discussion to a poll so we can vote?
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore  2025: Raleigh


  • Spiritual_ChaosSpiritual_Chaos Posts: 30,949
    on2legs said:
    Spiritual_Chaos said:
    Matts3221 said:

    That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

    So if about merch , refund , issues yeah they should reply.

    If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

    I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.
    Is there anyway you can switch this discussion to a poll so we can vote?
    Why do everyone keep mocking me on this board... I'm trying to keep it alive.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • JPPJ84JPPJ84 Hamburg, Germany Posts: 3,464
    Spiritual_Chaos said:
    on2legs said:
    Spiritual_Chaos said:
    Matts3221 said:

    That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

    So if about merch , refund , issues yeah they should reply.

    If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

    I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.
    Is there anyway you can switch this discussion to a poll so we can vote?
    Why do everyone keep mocking me on this board... I'm trying to keep it alive.
    Playful mocking? I like your votes 😎
  • treestrees Columbus OHIO Posts: 1,908
    bbiggs said:
    I’m guessing the reply email is forthcoming...
    Thats a good one . Like our fourth coming DEEP NEWS LETTER ? last one i got was in 2016 ,i wonder if i will ever get my 2017 deep and 2018 deep ?? We did pay for said items ,but no one sends a message from 10c saying hey we are working on this or hey the printer broke and we cant make them now so here is an option,


    PJ Cuyahoga Flalls OH 8/26/1998
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  • dimitrispearljamdimitrispearljam Posts: 139,721
    they try to protect the planet and sent email with a donkey to sweden
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • treestrees Columbus OHIO Posts: 1,908
    Maybe i should email them and see if i get a response?


    PJ Cuyahoga Flalls OH 8/26/1998
    PJ Noblesviile IN 8/18/2000
    PJ Cincinnatti OH 8/20/2000
    PJ Columbus OH 8/21/2000
    PJ Columbus OH 6/24/2003
    PJ Hamilton Ontario 9/13/2005
    PJ Phiadelphia PA 10/3/2005
    PJ Cleveland OH 5/20/2006
    PJ Columbia SC 6/16/2008.....
    e.V Chicago IL 8/21/2008
    e.V Philly PA 6/11/2009
    e.V Bailtimore MD 6/14/2009...
    PJ Chicago IL 8/23/2009
    .PJ...Philly PA 10/27/2009 PJ.Philadephia PA 10/28/2009.
    PJ Columbus OH 5/6/2010
    PJ Cleveland OH 5/9/2010.
    BRAD Columbus OH 10/5/2010
    e.V St.Louis MO 7/1/2011
    .PJ.. East Troy WI 9/3/2011..PJ..East Troy WI 9/4/2011
    Neil Young & Crazy Horse Cleveland OH 10/8/2012
    RNDM Chicago IL11/13/2012
    Alice In Chains/SoundGarden Columbus OH 5/19/2013
    AIC Fort Wayne IN 5/21/2013
    PJ Pittsburgh PA 10/11/2013
    AIC Cincinnati OH 5/17/2014
    AIC Cleveland OH 5/19/2014
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    PJ Cincinnati OH 10/1/2014
    AIC Cincinnati OH 8/06/2015
    RNDM Chicago IL 3/15/2016
    PJ Columbia SC 4\21\2016
    PJ Lexington KY 4/26/2016
    PJ Chicago IL 8/20/2016
    Soundgarden Columbus OH 5/20/2017 Canceled RIP Chris
    AIC Columbus OH 5/18/2018 
    PJ Chicago IL 8/18/2018 PJ Chicago IL 8/20/2018
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    SHAWNSMITH Rip 2019Mark Lanegan Band 5/18/19
  • treestrees Columbus OHIO Posts: 1,908
    I just emailed them about my membership and not getting my 17,18,DEEP news letters and singles see how this goes folks ,i touch base when something happens


    PJ Cuyahoga Flalls OH 8/26/1998
    PJ Noblesviile IN 8/18/2000
    PJ Cincinnatti OH 8/20/2000
    PJ Columbus OH 8/21/2000
    PJ Columbus OH 6/24/2003
    PJ Hamilton Ontario 9/13/2005
    PJ Phiadelphia PA 10/3/2005
    PJ Cleveland OH 5/20/2006
    PJ Columbia SC 6/16/2008.....
    e.V Chicago IL 8/21/2008
    e.V Philly PA 6/11/2009
    e.V Bailtimore MD 6/14/2009...
    PJ Chicago IL 8/23/2009
    .PJ...Philly PA 10/27/2009 PJ.Philadephia PA 10/28/2009.
    PJ Columbus OH 5/6/2010
    PJ Cleveland OH 5/9/2010.
    BRAD Columbus OH 10/5/2010
    e.V St.Louis MO 7/1/2011
    .PJ.. East Troy WI 9/3/2011..PJ..East Troy WI 9/4/2011
    Neil Young & Crazy Horse Cleveland OH 10/8/2012
    RNDM Chicago IL11/13/2012
    Alice In Chains/SoundGarden Columbus OH 5/19/2013
    AIC Fort Wayne IN 5/21/2013
    PJ Pittsburgh PA 10/11/2013
    AIC Cincinnati OH 5/17/2014
    AIC Cleveland OH 5/19/2014
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    PJ Cincinnati OH 10/1/2014
    AIC Cincinnati OH 8/06/2015
    RNDM Chicago IL 3/15/2016
    PJ Columbia SC 4\21\2016
    PJ Lexington KY 4/26/2016
    PJ Chicago IL 8/20/2016
    Soundgarden Columbus OH 5/20/2017 Canceled RIP Chris
    AIC Columbus OH 5/18/2018 
    PJ Chicago IL 8/18/2018 PJ Chicago IL 8/20/2018
    PJ St Louis Missouri 9/18/2022
    AIC Cuyohoga falls Oh. 8/16/2019
    SHAWNSMITH Rip 2019Mark Lanegan Band 5/18/19
  • tbergstbergs Posts: 10,109
    I'm going to email them to see if we can change the title of this forum to "The Shed" since it seems no one has stepped out on the porch for years :wink: Then we can also adopt this as our motto:

    It's a hopeless situation...
  • PJ_SoulPJ_Soul Vancouver, BC Posts: 50,154
    edited March 2019
    Spiritual_Chaos said:
    on2legs said:
    Spiritual_Chaos said:
    Matts3221 said:

    That was a little snide , I will say though if I went into a bank and said I am a paying customer I need to know how much money you keep in your vault. That would not be a valid question. 

    So if about merch , refund , issues yeah they should reply.

    If you are just reaching out to bug them about something out of their control or something they cannot release ( future tour dates ect ) then no you are not owed a response.

    I object to your characterization of me as someone who would email tenclub and demand to know unannounced tour dates.
    Is there anyway you can switch this discussion to a poll so we can vote?
    Why do everyone keep mocking me on this board... I'm trying to keep it alive.
    I'm pretty sure people are enjoying your presence - it's just friendly teasing, not mocking! Everyone knows you create some of the best posts, especially the poll ones.
    Post edited by PJ_Soul on
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • treestrees Columbus OHIO Posts: 1,908

    Ten Club Info (Ten Club)

    Mar 26, 8:39 AM PDT

    Hello Eric,

    Hope you have been well!! Thank you for reaching out. Please know that the Band is still making the 2017 and 2018 Ten Club Single & Deep Magazine for the fan club.

    The 2017 Ten Club Single & Deep Magazine will be shipped when they are finished. You'll know that the 2017 Ten Club Single & Deep Magazine are on their way when the completed digital copies are made available to you on your DOWNLOADS page. We are very sorry for the delay. The 2018 Ten Club Single & Deep Magazine will be shipped to you when they are finished as well.

    • You should also have the 2011-2016 Digital Ten Club Singles & Deep Magazines to download.

    If you have any issues downloading, please try a different browser. You will want to download Google Chrome or Firefox instead.

    This download is not like iTunes downloads, it is compressed and need to be uncompressed before you listen to it.

    You need to SAVE the file to your desktop. Once the zip file is saved, you need to double click on the zip file to uncompress the files and a new folder will be created and the files will be in this folder. Please note where this folder is placed, it's easiest to have it on your desktop. You can then drag the folder into your itunes, or click on the individual files and, if itunes is your default media player, the song will open with itunes.

    • Make sure to keep your Primary Shipping Address up to date in your account. These will be shipped out automatically to your Primary address. Remember to delete any outdated addresses from here as well.

    Please add donotreply@pearljam.com & shipping@tenclub.net to your email address book so you will not miss updates.

    Be sure to stay posted to the site and forum for any future updates.

    Have a Beautiful Week!~
    PEACE!!!
    Best Wishes,
    10c




    PJ Cuyahoga Flalls OH 8/26/1998
    PJ Noblesviile IN 8/18/2000
    PJ Cincinnatti OH 8/20/2000
    PJ Columbus OH 8/21/2000
    PJ Columbus OH 6/24/2003
    PJ Hamilton Ontario 9/13/2005
    PJ Phiadelphia PA 10/3/2005
    PJ Cleveland OH 5/20/2006
    PJ Columbia SC 6/16/2008.....
    e.V Chicago IL 8/21/2008
    e.V Philly PA 6/11/2009
    e.V Bailtimore MD 6/14/2009...
    PJ Chicago IL 8/23/2009
    .PJ...Philly PA 10/27/2009 PJ.Philadephia PA 10/28/2009.
    PJ Columbus OH 5/6/2010
    PJ Cleveland OH 5/9/2010.
    BRAD Columbus OH 10/5/2010
    e.V St.Louis MO 7/1/2011
    .PJ.. East Troy WI 9/3/2011..PJ..East Troy WI 9/4/2011
    Neil Young & Crazy Horse Cleveland OH 10/8/2012
    RNDM Chicago IL11/13/2012
    Alice In Chains/SoundGarden Columbus OH 5/19/2013
    AIC Fort Wayne IN 5/21/2013
    PJ Pittsburgh PA 10/11/2013
    AIC Cincinnati OH 5/17/2014
    AIC Cleveland OH 5/19/2014
    AIC Indianapolis IN 8/19/2014
    PJ Cincinnati OH 10/1/2014
    AIC Cincinnati OH 8/06/2015
    RNDM Chicago IL 3/15/2016
    PJ Columbia SC 4\21\2016
    PJ Lexington KY 4/26/2016
    PJ Chicago IL 8/20/2016
    Soundgarden Columbus OH 5/20/2017 Canceled RIP Chris
    AIC Columbus OH 5/18/2018 
    PJ Chicago IL 8/18/2018 PJ Chicago IL 8/20/2018
    PJ St Louis Missouri 9/18/2022
    AIC Cuyohoga falls Oh. 8/16/2019
    SHAWNSMITH Rip 2019Mark Lanegan Band 5/18/19
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