TEN CLUB UK/EU STORE!

on2legs

axeljohan said:

You can argue whether @raoulduke881 reply was too snarky but the initial answer from 10c is not very professional. 

@raoulduke881 like me asked specifically about shipping costs from the EU-store. Their answer was clearly focusing on shipping from the 10c-US-store. And it is a little bit frustrating if you get an answer which includes „did you see that we sell this item also from the EU-store?“ when you asked them about the high shipping FROM THE EU-STORE!

Sorry for the caps ;-)

The reply was professional.  I think you’re more alluding to that it wasn’t an accurate answer and I think you’re right.  

raoulduke881

on2legs said:

The reply was professional.  I think you’re more alluding to that it wasn’t an accurate answer and I think you’re right.  

Disagree on your disagreeing: I asked A + B and they replied with B + C instead. Their reply was not professional, because it was ooc.

axeljohan said:

@raoulduke881 like me asked specifically about shipping costs from the EU-store. Their answer was clearly focusing on shipping from the 10c-US-store. And it is a little bit frustrating if you get an answer which includes „did you see that we sell this item also from the EU-store?“ when you asked them about the high shipping FROM THE EU-STORE!

Ditto!

@on2legs , the reality was very well pictured by @axeljohan .

And as you can see, the subject of my initial message was

given the subject of my request, the kind tone of their apples to oranges reply is really not enough to defend them (you're free to do so, of course).

It is adamant that they've been far from professional.

axeljohan

on2legs said:

axeljohan said:

You can argue whether @raoulduke881 reply was too snarky but the initial answer from 10c is not very professional. 

@raoulduke881 like me asked specifically about shipping costs from the EU-store. Their answer was clearly focusing on shipping from the 10c-US-store. And it is a little bit frustrating if you get an answer which includes „did you see that we sell this item also from the EU-store?“ when you asked them about the high shipping FROM THE EU-STORE!

Sorry for the caps ;-)

The reply was professional.  I think you’re more alluding to that it wasn’t an accurate answer and I think you’re right.  

My take is that their initial answer was professional in form, but not in substance. As always I think substance is more important than form. 

Anyhow: I hope this mess gets sorted out or we at least get a final word from @Santos L. Halper on this matter. 

on2legs

axeljohan said:

on2legs said:

axeljohan said:

You can argue whether @raoulduke881 reply was too snarky but the initial answer from 10c is not very professional. 

@raoulduke881 like me asked specifically about shipping costs from the EU-store. Their answer was clearly focusing on shipping from the 10c-US-store. And it is a little bit frustrating if you get an answer which includes „did you see that we sell this item also from the EU-store?“ when you asked them about the high shipping FROM THE EU-STORE!

Sorry for the caps ;-)

The reply was professional.  I think you’re more alluding to that it wasn’t an accurate answer and I think you’re right.  

My take is that their initial answer was professional in form, but not in substance. As always I think substance is more important than form. 

Anyhow: I hope this mess gets sorted out or we at least get a final word from @Santos L. Halper on this matter. 

Agreed 👍🏻

raoulduke881

axeljohan said:

[...] their initial answer was professional in form, but not in substance. [...] substance is more important than form.

again, ditto.

joeembleton

Has anyone tried contacting Music Glue directly? support@musicglue.com I think is the best place to go. It appears that 10C has effectively franchised the UK store and so are unable (maybe unwilling) to comment on what shipping policy Music Glue adopt. Maybe they can put some focus on why costs is so stupidly high.

It is a fact though that if this or any other item arrives at UK borders on or after 1st January 2021 there will be an import / export levy put on it unless the people in power can hurry up and strike a trade deal.

axeljohan

I send an email to musicglue yesterday, no reply yet. 

And yes, if a no-deal-Brexit happens, import duties will make vault 10 even more expensive for EU-customers. This thing sounds like Nigel Farage‘s wet dream. 

joeembleton

If import duties go on top of the current pricing structure then reasonable justification would seem impossible. I usually get decent customer support from Music Glue so it will be interesting to hear their explanation. 

Spiritual_Chaos

joeembleton said:

If import duties go on top of the current pricing structure then reasonable justification would seem impossible. I usually get decent customer support from Music Glue so it will be interesting to hear their explanation. 

I've tried six emails to musicglue after the tenclub pushed a customer errand over to them -- has not gotten a response. 

And the reason tenclub took on the errand, was because muscglue did not respond to me in the spring either,

So don't know what's up.

dimitrispearljam

axeljohan said:

I send an email to musicglue yesterday, no reply yet. 

And yes, if a no-deal-Brexit happens, import duties will make vault 10 even more expensive for EU-customers. This thing sounds like Nigel Farage‘s wet dream. 

  i made an order from musicglue ,i fuck up at color of shirt..order black,wanted white
after 2 min email them if they can change the color..
their reply after 5 min..
"Sorry,we cant help u"

good luck to your email.

joeembleton

dimitrispearljam said:

axeljohan said:

I send an email to musicglue yesterday, no reply yet. 

And yes, if a no-deal-Brexit happens, import duties will make vault 10 even more expensive for EU-customers. This thing sounds like Nigel Farage‘s wet dream. 

  i made an order from musicglue ,i fuck up at color of shirt..order black,wanted white
after 2 min email them if they can change the color..
their reply after 5 min..
"Sorry,we cant help u"

good luck to your email.

If you had asked to cancel the order they would cancel it for you. They cannot change a purchase order when created, only cancel. Strange that they did not tell you this Dimitri.

axeljohan

I got an reply from musicglue. They say that the weight of the package and the tracked delivery cause the high fees. 

Still don‘t understand why the shipping is 5 EUR to the UK and 52 EUR to the EU. If 10c doesn’t do anything about this they should just call it the Ten Club UK store, because it clearly does not help people in the EU to „enjoy more efficient shipping“ as 10c claimed, when they opened this „UK/EU Store“. 

Spiritual_Chaos

axeljohan said:

I got an reply from musicglue. They say that the weight of the package and the tracked delivery cause the high fees. 

Still don‘t understand why the shipping is 5 EUR to the UK and 52 EUR to the EU. If 10c doesn’t do anything about this they should just call it the Ten Club UK store, because it clearly does not help people in the EU to „enjoy more efficient shipping“ as 10c claimed, when they opened this „UK/EU Store“. 

When is this suppose to ship?

dimitrispearljam

axeljohan said:

I got an reply from musicglue. They say that the weight of the package and the tracked delivery cause the high fees. 

 thats bullshit 

joeembleton

Spiritual_Chaos said:

axeljohan said:

I got an reply from musicglue. They say that the weight of the package and the tracked delivery cause the high fees. 

Still don‘t understand why the shipping is 5 EUR to the UK and 52 EUR to the EU. If 10c doesn’t do anything about this they should just call it the Ten Club UK store, because it clearly does not help people in the EU to „enjoy more efficient shipping“ as 10c claimed, when they opened this „UK/EU Store“. 

When is this suppose to ship?

The ship date on my order is 26th February but you would think if this is Brexit related that would have been part of the answer. Import taxes are usually settled by individuals on arrival at customs so if they had incorporated this to the cost that is a change and would surely have been confirmed. 

I just got a quote from Royal Mail for sending a 5Kg parcel to Germany. Not tracked cost was £38.04, tracked was £54.72!

Surely this set does not weigh in a 5Kg!!

Hopefully we can get some clarity soon.

axeljohan

dimitrispearljam said:

axeljohan said:

I got an reply from musicglue. They say that the weight of the package and the tracked delivery cause the high fees. 

 thats bullshit 

Well, it is their answer. 

dimitrispearljam

axeljohan said:

dimitrispearljam said:

axeljohan said:

I got an reply from musicglue. They say that the weight of the package and the tracked delivery cause the high fees. 

 thats bullshit 

Well, it is their answer. 

 well.im not ordering it.,thats my answer

Kearn5y

dimitrispearljam said:

axeljohan said:

I got an reply from musicglue. They say that the weight of the package and the tracked delivery cause the high fees. 

 thats bullshit 

Yes it sure is. Yet you can have 6 copies shipped within the UK for £3.99

Spiritual_Chaos

Why isn't this thread pinned anymore @Sea ?

Sea

Too many rude comments in this thread. Please see the Posting Guidelines, especially #1 and #2.

1. Be nice. We're very big on RESPECT here. Respect for each other, the band and the Ten Club Community forum environment. Please think of it as if you are as a guest in someone else's home. Please do not put your posting privileges at risk.

2. Discuss, disagree and debate politely. It's possible to disagree with people without being abusive, and it's a requirement here.