TEN CLUB UK/EU STORE!

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  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    BREXIT has nothing to do with shipping rates,,,NOTHING 
    i order 3 kilos stuff 2 days ago from uk...shipping was 27 euros with tracking number.
    shipping cost has to do with what shipping company charges,thats all.
    a friend from uk said to me to order the vault and ship it tp me from her house.
    the shipping cost for the vault,5lbs aka 2.3 kilos is 22 euros with tracking ,in other words 30 euros cheaper than pj uk shop

    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • axeljohan
    axeljohan Posts: 477
    edited October 2020
    10c should notice something is not right, if also Dimi is not buying their arguments. ;-)
  • raoulduke881
    raoulduke881 Rome, Italy Posts: 32
    dimitrispearljam said:
    BREXIT has nothing to do with shipping rates,,,NOTHING 
    i order 3 kilos stuff 2 days ago from uk...shipping was 27 euros with tracking number.
    shipping cost has to do with what shipping company charges,thats all.
    a friend from uk said to me to order the vault and ship it tp me from her house.
    the shipping cost for the vault,5lbs aka 2.3 kilos is 22 euros with tracking ,in other words 30 euros cheaper than pj uk shop


    ... yeah. Because they do not ship from UK or Europe. They ship from the US.

  • FR181798
    FR181798 Posts: 2,166
    Well if they dont sort out this shipping cost from UK to other places in Europe then I guess I might purchase some extras. £3.99 is ridiculously cheap within the UK. The cheapest signed for 2nd class delivery of a small parcel (standard lp) within the UK is £4.10. This is going to be heavier so would be quite a bit more. Most artists stores would charge anywhere between £3.99 and £7.99.
  • axeljohan
    axeljohan Posts: 477
    raoulduke881 said:
    dimitrispearljam said:
    BREXIT has nothing to do with shipping rates,,,NOTHING 
    i order 3 kilos stuff 2 days ago from uk...shipping was 27 euros with tracking number.
    shipping cost has to do with what shipping company charges,thats all.
    a friend from uk said to me to order the vault and ship it tp me from her house.
    the shipping cost for the vault,5lbs aka 2.3 kilos is 22 euros with tracking ,in other words 30 euros cheaper than pj uk shop


    ... yeah. Because they do not ship from UK or Europe. They ship from the US.

    I think 10c is only talking about shipping from the 10c-store. That why they say in their initial answer: „BTW, the vault is also available from the EU-Store, please address any questions about their shipping to musicglue“. 
  • raoulduke881
    raoulduke881 Rome, Italy Posts: 32
    edited October 2020
    axeljohan said:
    I think 10c is only talking about shipping from the 10c-store. That why they say in their initial answer: „BTW, the vault is also available from the EU-Store, please address any questions about their shipping to musicglue“. 
    If this is the case, they do not deserve a single penny from my card: my message sent via support request had an explicit Please check with Probity Merch UK to EU store shipping rates as subject.
    The fact is that they know that shipping rates UK to EU are high because of brexit, and they can't and do not want to sort things out.
    I'm furious.
    Post edited by raoulduke881 on
  • axeljohan
    axeljohan Posts: 477
    Another piece of detective work:

    “our“ answer was also sent to people complaining about shipping from 10c-store to Canada. So I think they sent this answer to anyone complaining about shipping costs, no matter from the Euro-Store or the 10c-Store. 
  • raoulduke881
    raoulduke881 Rome, Italy Posts: 32
    edited October 2020
    agree. a simple copy paste reply that didn't look deeper on the matter. yet, i am still waiting for them to answer my two questions.
  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    raoulduke881 said:
    dimitrispearljam said:
    BREXIT has nothing to do with shipping rates,,,NOTHING 
    i order 3 kilos stuff 2 days ago from uk...shipping was 27 euros with tracking number.
    shipping cost has to do with what shipping company charges,thats all.
    a friend from uk said to me to order the vault and ship it tp me from her house.
    the shipping cost for the vault,5lbs aka 2.3 kilos is 22 euros with tracking ,in other words 30 euros cheaper than pj uk shop


    ... yeah. Because they do not ship from UK or Europe. They ship from the US.

     the european shop ships from uk,thats why its only 5 euros the shipping cost inside uk
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,494
    raoulduke881 said:
    dimitrispearljam said:
    BREXIT has nothing to do with shipping rates,,,NOTHING 
    i order 3 kilos stuff 2 days ago from uk...shipping was 27 euros with tracking number.
    shipping cost has to do with what shipping company charges,thats all.
    a friend from uk said to me to order the vault and ship it tp me from her house.
    the shipping cost for the vault,5lbs aka 2.3 kilos is 22 euros with tracking ,in other words 30 euros cheaper than pj uk shop


    ... yeah. Because they do not ship from UK or Europe. They ship from the US.

    I don't know what smell test this would pass.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • raoulduke881
    raoulduke881 Rome, Italy Posts: 32
    edited October 2020
    Well folks: i just cancelled my 10C auto renewal.
    Why? Because behind 10C merch desk sits at least one person that does not deserve to do the job they do. 
    "have an absolutely fantastic day" is the treatment i've been reserved for unmsking the lies i've been told. 

    Post edited by raoulduke881 on
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,494
    edited October 2020
    raoulduke881 said:
    Well folks: i just cancelled my 10C auto renewal.
    Why? Because behind 10C merch desk sits at least one person that does not deserve to do the job they do. 
    "have an absolutely fantastic day" is the treatment i've been reserved for unmsking the lies i've been told. 

    Are these types of responses to fans, a result of the CS department having a few days off and because of the pandemic @Santos L. Halper ? 
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • SpinTheLastExit
    SpinTheLastExit Edinburgh, Scotland Posts: 460
    raoulduke881 said:
    Well folks: i just cancelled my 10C auto renewal.
    Why? Because behind 10C merch desk sits at least one person that does not deserve to do the job they do. 
    "have an absolutely fantastic day" is the treatment i've been reserved for unmsking the lies i've been told. 

    What a way to be spoken to.
    2012 – Manchester II
    2014 – Amsterdam I & II, Gdynia, Leeds, Milton Keynes
    2016 – Wrigley I & II
    2017 – Amsterdam III [EV]
    2018 – London I, Padova, Rome, Prague, Krakow, Berlin, Barcelona, Madrid, Wrigley I & II
    2019 – Dublin [EV]
    2022 – Copenhagen, Hyde Park I, St. Louis
    2023 – Chicago I & II
    2024 – Dublin, Manchester, Wrigley I & II, NYC I & II, Melbourne I & II, Sydney I & II
  • ten-vs-vitalogy
    ten-vs-vitalogy Posts: 219
    Do we think Ten Club know how terrible the membership has been for the last while and they're desperately trying to pretend everything is fine or is it that they actually don't care? 
    I hate the thoughts of cancelling my membership, but considering PJ haven't been to Ireland in 10 years it's wasted re: tickets (I've gone to the UK a few times to see them but that's just not a financial option anymore). The Christmas single is gone. The t-shirt is fine. The only reason I keep the membership at the moment is for the vault vinyl but considering how this vault debacle has played out, that's a ludicrous decision. It's not hard to make good decisions for your fans. Even the live stream for €15 is ridiculous. I will gladly pay to see a band online, I paid just €10 to see Electric Six do a live gig on Friday, they streamed in to my home and in November they'll send on the video and mp3. A brilliant idea and an easy enough one to do. If a band like E6 can do something creative like that, there's no reason PJ can't. Instead they give us a show from 4 years ago and charge us for it. 

  • mrk2
    mrk2 Finland Posts: 2,093
    You don't even need to be a member to order the Vault Vinyl

    Just go to https://pearljam.probitymerch.com/ . Order up to six copies and pay for them. By the way - postage for six copies is "only" 75 euros. That's a bargain compared to 52 euros for one.
    225xxx - 6/28/00, 10/20/01, 10/22/01, 9/11/06, 9/22/06, 9/23/06, 6/18/07, 6/26/07, 8/15/09, 6/25/10, 6/30/10, 7/4/12, 7/5/12, 7/7/12, 7/10/12, 6/26/14, 6/28/14, 7/3/18, 7/5/18
  • raoulduke881
    raoulduke881 Rome, Italy Posts: 32
    edited October 2020
    i'm still furious with 10C: i've never been treated with such an arrogance by someone that represents an official fan club.
    thanks to an employee's arrogance they lost a loyal customer: 10C will never see a single cent coming from my wallet again. 
    Post edited by raoulduke881 on
  • on2legs
    on2legs Posts: 15,983
    raoulduke881 said:
    i'm still furious with 10C: i've never been treated with such an arrogance by someone that represents an official fan club.
    thanks to an employee's arrogance they lost a loyal customer: 10C will never see a single cent coming from my wallet again. 
    I’m confused.  Are you talking about the “have an absolutely fantastic day comment”?

    The fans have a legitimate gripe about the shipping but your email to them was argumentative and snarky not to mention the use of all caps.  It’s al little disingenuous  for you to complain about their sarcasm and dismiss your own lack of civility.  
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 (#25) | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore  2025: Raleigh


  • raoulduke881
    raoulduke881 Rome, Italy Posts: 32
    edited October 2020
    my lack of civility?
    what about the copy pasted replies other members got for complaining about the same issue?
    what about the lies i've been told since the beginning? (it's brexit fault / we ship from the us)
    yes. i was snarky. yes, i used caps. but their first reply was like "yes, dude, whatever. we don't care."
    that's outrageous.
    instead of the world postal congress tale and the insulting The Vault is also available at our UK/EU store, something like "yes, aware of this situation but there is little to nothing we can do about, we're sorry" would've been much more appopriate and appreciated.
    who lacked civility?





    Post edited by raoulduke881 on
  • on2legs
    on2legs Posts: 15,983
    raoulduke881 said:
    my lack of civility?
    what about the copy pasted replies other members got for complaining about the same issue?
    what about the lies i've been told since the beginning? (it's brexit fault / we ship from the us)
    yes. i was snarky. yes, i used caps. but their first reply was like "yes, dude, whatever. we don't care."
    that's outrageous.
    instead of the world postal congress tale and the insulting The Vault is also available at our UK/EU store, something like "yes, aware of this situation but there is little to nothing we can do about, we're sorry" would've been much more appopriate and appreciated.
    who lacked civility?





    Got to disagree.  They gave you a very professional explanation for the issue.  You just didn’t like the answer and so you responded back with snark and caps.  
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 (#25) | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore  2025: Raleigh


  • axeljohan
    axeljohan Posts: 477
    edited October 2020
    You can argue whether @raoulduke881 reply was too snarky but the initial answer from 10c is not very professional. 

    @raoulduke881 like me asked specifically about shipping costs from the EU-store. Their answer was clearly focusing on shipping from the 10c-US-store. And it is a little bit frustrating if you get an answer which includes „did you see that we sell this item also from the EU-store?“ when you asked them about the high shipping FROM THE EU-STORE!

    Sorry for the caps ;-)
    Post edited by axeljohan on

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