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Pearl Jam live at Third Man - Third Man's Vault #29

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    derbydavederbydave Columbus, OH Posts: 11,254
    MedozK said:

    derbydave said:

    pjsteelerfan said:

    derbydave said:

    Just got this email from Third Man Records...
    you talk about EXCELLENT customer service!!

    Hi David,
    Thank you for your message.
    The discounted rate is indeed valid for customers that are members of both the Vault and the Ten Club, however since the discount code you received from the Ten Club won't work if you're already a Platinum Vault member, we're offering the following:
    Please forward your discount code,
    we'll verify with our records, and issue you either a $15 store credit to your Vault account,
    or a $15 payment via PayPal, whichever you prefer.

    Please reply to this message with your discount code, and your preferred method of reimbursement for the price difference and we'll be happy to sort this out for you.

    Thank you,
    TMR

    Nice, who do you email about that?
    vault@thirdmanrecords.com
    They are REALLY good, with their customer service.
    I just got the $15 credit to my PayPal account!!! :plus_one:
    '96: Seattle: Key Arena
    '98: Seattle: Memorial Stadium 1 & 2
    '00: Columbus: Polaris
    '03: Columbus: Germain
    '10: Columbus: Nationwide Arena
    '11: East Troy: Alpine Valley - PJ20 1 & 2 + EV Detroit
    '12: Missoula + EV Jacksonville 1 & 2
    '13: Chicago / Pittsburgh / Buffalo / Seattle
    '14: Cincinnati / St. Louis / Tulsa / Lincoln / Memphis / Detroit / Moline
    '15: New York City - Global Citizen Festival
    '16: Greenville / Hampton / Raleigh / Columbia / Lexington / Ottawa / Toronto 1 & 2 / Wrigley 1 & 2
    '17: Brooklyn - Rock & Roll Hall of Fame Induction Ceremony
    '18: London 1 & 2 / Seattle 1 & 2 / Missoula / Wrigley 1
    '22: Nashville / St. Louis


    http://www.livefootsteps.org/user/?usr=170

  • Options
    FrankY59FrankY59 Posts: 1,048
    I am an active Pearl jam member, was the email already sent out? I want to place an order.
  • Options
    EM194007EM194007 Posts: 2,827
    FrankY59 said:

    I am an active Pearl jam member, was the email already sent out? I want to place an order.

    Yes, they were sent out on 7/1.
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    FrankY59FrankY59 Posts: 1,048
    edited July 2016
    EM194007 said:

    FrankY59 said:

    I am an active Pearl jam member, was the email already sent out? I want to place an order.

    Yes, they were sent out on 7/1.
    Found it!... Coupon code not working?! Suggestions.
    Post edited by FrankY59 on
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    EM194007EM194007 Posts: 2,827
    edited July 2016
    FrankY59 said:

    EM194007 said:

    FrankY59 said:

    I am an active Pearl jam member, was the email already sent out? I want to place an order.

    Yes, they were sent out on 7/1.
    ...and if I cannot find that email?
    https://help.pearljam.com/hc/en-us/requests/new

    or

    http://pearljam.com/contact
    Post edited by EM194007 on
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    Dr. DelightDr. Delight Posts: 11,210
    derbydave said:

    MedozK said:

    derbydave said:

    pjsteelerfan said:

    derbydave said:

    Just got this email from Third Man Records...
    you talk about EXCELLENT customer service!!

    Hi David,
    Thank you for your message.
    The discounted rate is indeed valid for customers that are members of both the Vault and the Ten Club, however since the discount code you received from the Ten Club won't work if you're already a Platinum Vault member, we're offering the following:
    Please forward your discount code,
    we'll verify with our records, and issue you either a $15 store credit to your Vault account,
    or a $15 payment via PayPal, whichever you prefer.

    Please reply to this message with your discount code, and your preferred method of reimbursement for the price difference and we'll be happy to sort this out for you.

    Thank you,
    TMR

    Nice, who do you email about that?
    vault@thirdmanrecords.com
    They are REALLY good, with their customer service.
    I just got the $15 credit to my PayPal account!!! :plus_one:
    Same here. Great communication from their Customer Service.
    And so you see, I have come to doubt
    All that I once held as true
    I stand alone without beliefs
    The only truth I know is you.
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    buck502000buck502000 Birthplace of GIBSON guitar Posts: 8,951
    I couldn't pass this up. :blush:
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    KW6232KW6232 Posts: 351
    HesCalledDyer said:
    1. Create a TMR account
    2. Login to your TMR account
    3. From the 10C email, click the "ORDER NOW" button. This will take you to the one-time, non-renewed 10C member edition of the vault.
    4. Add it to your cart
    5. Enter your code from the same email in step 3.
    6. Click apply code
    7. Finish checkout
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    H.ChinaskiH.Chinaski Brooklyn, NY Posts: 1,596
    This looks awesome! Stoked! Wish they would of played a longer gig being that it wound up being a vault release. But new E.v. song to go along with it. YES!
    Pine Knob, MI Lollapalooza 1992 / Soldier Field, Chicago 1995 / Savage Hall, Toledo 1996 / Palace, Detroit 1998 / Palace, Detroit 2000 / Pine Knob, MI 2003 / Showbox, Seattle 2004 / MSG, NYC 2008 / Key Arena I & II, Seattle 2009 / Eddie Vedder Beacon, NYC 2011 / Eddie Vedder Benaroya, Hall Seattle 2011 / Barclays, Brooklyn I &II 2013 / Wells Fargo, Philadelphia II 2013 / Wuhlheide, Berlin, Germany 2014 / Wells Fargo, Philadelphia 1 2016 / Madison Square Garden, NYC 2 2016 / Wrigley 2, Chicago 2016/ Fenway 1, Boston 2018/
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    TC282314TC282314 Posts: 380
    They do a great job with the vaults. Excited to see this one!
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    tschavtschav Posts: 2,777
    KW6232 said:

    HesCalledDyer said:
    1. Create a TMR account
    2. Login to your TMR account
    3. From the 10C email, click the "ORDER NOW" button. This will take you to the one-time, non-renewed 10C member edition of the vault.
    4. Add it to your cart
    5. Enter your code from the same email in step 3.
    6. Click apply code
    7. Finish checkout

    Huh, just needed to log in before applying the code and it worked. Thanks!
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    djklambakedjklambake PHX, AZ Posts: 2,510
    I'm a platinum member of the TMR vault. I've loved every single one of their releases since I started subscribing around Lazaretto. The customer service over there is incredible! I asked them about the 10C code and what I ought to do. They said they would either credit my TMR account $15, or they would give me $15 back via PayPal. Figured I'd be getting some more stuff from TMR some time soon so I opted for the store credit. That's badass.
    6/27/98 - East Troy, WI
    6/29/06 - Milwaukee, WI
    9/25/11 - Vancouver, BC
    11/4/12 - (Eddie Vedder) Phoenix, AZ
    11/1/13 - New Orleans, LA
    11/19/13 - Phoenix, AZ
    11/21/13 - San Diego, CA
    10/12/14 - Austin, TX
    10/22/14 - Denver, CO
    8/22/16 - Chicago, IL (Wrigley 2)
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    WashedWashed Posts: 736
    Any chance somebody has a code they aren't using? Would greatly appreciate it!
    this city is so filthy, like my mind in ways
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    H.ChinaskiH.Chinaski Brooklyn, NY Posts: 1,596
    Pro-order ends July 30th?
    Pine Knob, MI Lollapalooza 1992 / Soldier Field, Chicago 1995 / Savage Hall, Toledo 1996 / Palace, Detroit 1998 / Palace, Detroit 2000 / Pine Knob, MI 2003 / Showbox, Seattle 2004 / MSG, NYC 2008 / Key Arena I & II, Seattle 2009 / Eddie Vedder Beacon, NYC 2011 / Eddie Vedder Benaroya, Hall Seattle 2011 / Barclays, Brooklyn I &II 2013 / Wells Fargo, Philadelphia II 2013 / Wuhlheide, Berlin, Germany 2014 / Wells Fargo, Philadelphia 1 2016 / Madison Square Garden, NYC 2 2016 / Wrigley 2, Chicago 2016/ Fenway 1, Boston 2018/
  • Options
    djklambakedjklambake PHX, AZ Posts: 2,510
    H.Chinaski said:

    Pro-order ends July 30th?

    Yep. Can't purchase it after that date... Unless you hit ebay, I guess...
    6/27/98 - East Troy, WI
    6/29/06 - Milwaukee, WI
    9/25/11 - Vancouver, BC
    11/4/12 - (Eddie Vedder) Phoenix, AZ
    11/1/13 - New Orleans, LA
    11/19/13 - Phoenix, AZ
    11/21/13 - San Diego, CA
    10/12/14 - Austin, TX
    10/22/14 - Denver, CO
    8/22/16 - Chicago, IL (Wrigley 2)
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    huntersthompsonhuntersthompson Posts: 846
    djklambake said:

    H.Chinaski said:

    Pro-order ends July 30th?

    Yep. Can't purchase it after that date... Unless you hit ebay, I guess...
    What do you think the Ebay mark up on this package is going to be? I am sure pleased that I could get it at a reasonable price...
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    djklambakedjklambake PHX, AZ Posts: 2,510
    huntersthompson said:

    djklambake said:

    H.Chinaski said:

    Pro-order ends July 30th?

    Yep. Can't purchase it after that date... Unless you hit ebay, I guess...
    What do you think the Ebay mark up on this package is going to be? I am sure pleased that I could get it at a reasonable price...
    I'd guess $100 starting price for many.
    6/27/98 - East Troy, WI
    6/29/06 - Milwaukee, WI
    9/25/11 - Vancouver, BC
    11/4/12 - (Eddie Vedder) Phoenix, AZ
    11/1/13 - New Orleans, LA
    11/19/13 - Phoenix, AZ
    11/21/13 - San Diego, CA
    10/12/14 - Austin, TX
    10/22/14 - Denver, CO
    8/22/16 - Chicago, IL (Wrigley 2)
  • Options
    ZodZod Posts: 10,249
    FrankY59 said:

    EM194007 said:

    FrankY59 said:

    I am an active Pearl jam member, was the email already sent out? I want to place an order.

    Yes, they were sent out on 7/1.
    Found it!... Coupon code not working?! Suggestions.
    I had a problem when I tried to buy it that the coupon didn't work. It was a matter of logging in first. Once you've logged in (or made an account and logged in) the coupon should work.
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    EchoesOnMarsEchoesOnMars Reading, Pennsylvania Posts: 422
    edited July 2016
    Does anyone know how long it takes to hear from them?, I sent a email around 7 last night and Im still waiting for a response.
    Philadelphia 2013 (Night 1)
    Philadelphia 2016 (Night 2)
    Upper Darby 2016 (Night 2) (Temple of the Dog)

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    weinerdogweinerdog Posts: 54
    EchoesOnMars said:

    Does anyone know how long it takes to hear from them?, I sent a email around 7 last night and Im still waiting for a response.

    I emailed TMR for a separate shipping issue weeks ago and never heard anything. Once I called them up they found my email and said they had replied. Nothing in my junk mail folder, and I've been a Vault member for years.

    I'm not seeing a way to apply the code - when I log in first it doesn't let me add to the cart. So I emailed them again a few days ago and no response. I wonder if they're blacklisted or something.
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    leonardo1604leonardo1604 Posts: 159
    EchoesOnMars said:

    Does anyone know how long it takes to hear from them?, I sent a email around 7 last night and Im still waiting for a response.

    I wrote an email to them last Sunday and they replied today. They must be flooded with messages to answer these days. Just give them a few days
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    hurricanezekehurricanezeke Posts: 177
    TMR also just finished shipping Vault #28, which always prompts loads of emails. Give them time..
    Atlanta 2003
    Columbia 2008
    Charlotte 2013
    Seattle 2013
    Greenville 2016
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    EchoesOnMarsEchoesOnMars Reading, Pennsylvania Posts: 422
    Is there a number to call?
    Philadelphia 2013 (Night 1)
    Philadelphia 2016 (Night 2)
    Upper Darby 2016 (Night 2) (Temple of the Dog)

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    huntersthompsonhuntersthompson Posts: 846
    EchoesOnMars said:

    Is there a number to call?

    I think you just dial "10" on your phone....
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    derbydavederbydave Columbus, OH Posts: 11,254
    EchoesOnMars said:

    Is there a number to call?

    Send them an email with your concerns:

    vault@thirdmanrecords.com
    '96: Seattle: Key Arena
    '98: Seattle: Memorial Stadium 1 & 2
    '00: Columbus: Polaris
    '03: Columbus: Germain
    '10: Columbus: Nationwide Arena
    '11: East Troy: Alpine Valley - PJ20 1 & 2 + EV Detroit
    '12: Missoula + EV Jacksonville 1 & 2
    '13: Chicago / Pittsburgh / Buffalo / Seattle
    '14: Cincinnati / St. Louis / Tulsa / Lincoln / Memphis / Detroit / Moline
    '15: New York City - Global Citizen Festival
    '16: Greenville / Hampton / Raleigh / Columbia / Lexington / Ottawa / Toronto 1 & 2 / Wrigley 1 & 2
    '17: Brooklyn - Rock & Roll Hall of Fame Induction Ceremony
    '18: London 1 & 2 / Seattle 1 & 2 / Missoula / Wrigley 1
    '22: Nashville / St. Louis


    http://www.livefootsteps.org/user/?usr=170

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    djklambakedjklambake PHX, AZ Posts: 2,510
    615.891.4393

    Legit.
    6/27/98 - East Troy, WI
    6/29/06 - Milwaukee, WI
    9/25/11 - Vancouver, BC
    11/4/12 - (Eddie Vedder) Phoenix, AZ
    11/1/13 - New Orleans, LA
    11/19/13 - Phoenix, AZ
    11/21/13 - San Diego, CA
    10/12/14 - Austin, TX
    10/22/14 - Denver, CO
    8/22/16 - Chicago, IL (Wrigley 2)
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    huntersthompsonhuntersthompson Posts: 846
    djklambake said:

    615.891.4393

    Legit.

    Hey....that is my mom's number....what's the story djklambake? You have some explaining to do.
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    djklambakedjklambake PHX, AZ Posts: 2,510
    huntersthompson said:

    djklambake said:

    615.891.4393

    Legit.

    Hey....that is my mom's number....what's the story djklambake? You have some explaining to do.
    Mom told me to tell you, "Clean your room and eat your vegetables."

    6/27/98 - East Troy, WI
    6/29/06 - Milwaukee, WI
    9/25/11 - Vancouver, BC
    11/4/12 - (Eddie Vedder) Phoenix, AZ
    11/1/13 - New Orleans, LA
    11/19/13 - Phoenix, AZ
    11/21/13 - San Diego, CA
    10/12/14 - Austin, TX
    10/22/14 - Denver, CO
    8/22/16 - Chicago, IL (Wrigley 2)
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    Horse2345Horse2345 Posts: 3,234
    3 emails over week and a half and still no reply about paypal issue
    UBC 92, Vancouver 93, Vancouver 98, Seattle 02, Vancouver 03, Vancouver 05, Gorge 06, Gorge 06,Seattle 09,Seattle 09, Vancouver09, Montreal 11, Toronto 11,Toronto 11, Vancouver 11,Vancouver 13, Seattle 13
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    weinerdogweinerdog Posts: 54
    Horse2345 said:

    3 emails over week and a half and still no reply about paypal issue

    If you call I bet $1 they'll find your email and say they responded. Their emails probably went into the void like their responses to my emails did.
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