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Help me please - trouble with ticket lottery

SparkaliciousSparkalicious Posts: 39
in Technical Stuff and Help
I tried to edit my ticket selections and kept getting an "error" message in red. I tried on both my iPad and desktop and tried with a different credit card too. It will not finalize my selection when I hit the "submit" button. Any suggestions?
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Comments

  • JV2410JV2410 Posts: 8
    I am getting the exact same error tried different computers, credit cards, no idea what is wrong.
  • SparkaliciousSparkalicious Posts: 39
    I wonder if there is a technical problem with the system. Do you think if we post this question on "The Porch" more people will see it and respond?
  • deadendpdeadendp Posts: 10,434
    More people would see and respond. If you are trying to edit your ticket choices, did you first cancel out the order then resubmit? Say for instance, you want Lexington Reserved instead of Lexington GA as your first choice for pick number one. You have to cancel out all of Lexington and resubmit to get it to register that way. If you haven't done that, try it. It may resolve your issue.

    In other words, you can't edit a ticket order. You just need to cancel and resubmit.
    2014: Cincinnati
    2016: Lexington and Wrigley 1
  • SparkaliciousSparkalicious Posts: 39
    Thank you for the response. Yes, I did try to cancel the whole thing and re-submit. When I went to finalize my choices and hit the submit button the second time I received and error message and it would not let me do it again. I am going to try this on "The Porch". Thank you again!
  • JV2410JV2410 Posts: 8
    same thing for me. I cancelled and tried to resubmit and that is when I got the error.
  • JTHJTH Posts: 3,238
    I'm having the exact same problem. I cancelled my original order then tried to re-do it with different shows selected and just get the generic "Error" text without any additional info.

    I emailed the 10C tickets address last night and they did respond, but said restart computer, different browser, etc.

    I've tried with 2 different laptops (using Firefox, Chrome and IE on both) as well as my iphone and get the same thing every time. I've also tried 3 different credit cards.

    It's got to be a system issue.
  • Leezestarr313Leezestarr313 Posts: 14,352
    edited January 2016
    Maybe edit the thread title to make it a bit clearer what is going on. This way, your thread, which is a little different than all the people who do not seem to find the search function and just make a thread for all the stuff you can find answers for in the other threads, could get a bit more attention.

    Maybe call Tenclub?!

    I am glad I did not change my picks again. I hope you get this resolved, and good luck in the draw!
    Please, Pearl Jam, consider a Benaroya Hall vinyl reissue!
    http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


  • JTHJTH Posts: 3,238
    Leezestarr313 said:


    Maybe call Tenclub?!

    That's what I was thinking. I'm looking for the phone number and can't find it. Any idea where they're stashing it these days?
  • Leezestarr313Leezestarr313 Posts: 14,352
    edited January 2016
    It's on the bottom of the page, under "contact"
    P: (800) 724-8038

    http://pearljam.com/contact

    Hours of operation are Monday to Friday only though. But they are always nice on the phone.
    Please, Pearl Jam, consider a Benaroya Hall vinyl reissue!
    http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


  • JTHJTH Posts: 3,238
    yeah, I was just coming back here to edit my post and say I found it. Thanks.
  • Leezestarr313Leezestarr313 Posts: 14,352
    I hope it is not too late. The time frame is getting tight. Not a good moment for a system error.
    Please, Pearl Jam, consider a Benaroya Hall vinyl reissue!
    http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


  • JTHJTH Posts: 3,238
    hey, what's a PJ tour without some kind of 10C ticketing fuckup?
  • Leezestarr313Leezestarr313 Posts: 14,352
    Right on :lol: Good luck!
    Please, Pearl Jam, consider a Benaroya Hall vinyl reissue!
    http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


  • SparkaliciousSparkalicious Posts: 39
    The FAQ said something about deleting browser history and trying again???
  • rick161rick161 Posts: 6
    I am having the same issue. I have tried on multiple computers. I was able to cancel my selections and resubmit a few days ago. But I tried it this morning and I am getting an error when I try to resubmit.
  • my2handsmy2hands Posts: 17,117
    Uh oh
  • tragicheadjamtragicheadjam Posts: 196
    I tried clearing my history and a few browsers, same result, Error.....
    1996 - 10/01
    1998 - 08/22
    2000 - 09/05_10/05
    2003 - 04/25_4/26_05/02_05/03_06/28
    2005 - 09/13_09/19
    2006 - 05/10
    e06/08/09v
    2010 - 05/10
    e06/16/11v
    e06/26/11v
    2011 - 09/12_09/15
    2012 - 09/22
    2013 - 07/16_07/19_10/12
    2016 - 05/01_05/02_05/10
    2018 - 09/02
  • TpipTpip Posts: 2
    Same problem here, hope they fix it soon!
  • BeerBaronBeerBaron Posts: 4,097
    This isn't good... I have to re-do my selections.
    What's exactly happening? Is it keeping your original selections or is it wiping out your original selections and still not letting you enter new ones, therefore you have no entry for the lottery?
    1996: Toronto 1998: Barrie 2000: Saratoga Springs 2003: Buffalo, Toronto 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto 2006: Toronto x2, Cleveland, Detroit, Pittsburgh, Cincinnati, Gorge #1 2007: London, Dusseldorf, Vic, Lolla 2008: WPB, Tampa, DC, MSG x2, Hartford, Boston x2, Beacon 2009: Toronto, Chicago x2, Seattle x2, LA #3&4, San Diego, Philly x4 2010: Cleveland, Buffalo, Hartford 2011: Montreal, Toronto x2, Hamilton 2012: Missoula 2013: London, Wrigley, Pittsburgh, Buffalo, Hartford, Dallas, OKC
  • tempo_n_groovetempo_n_groove Posts: 40,355
    Got the "error" message too...
  • BeerBaronBeerBaron Posts: 4,097
    tempo_n_groove said:

    Got the "error" message too...

    So do your original selections still show up on your ticket page or do you have no selections now?
    1996: Toronto 1998: Barrie 2000: Saratoga Springs 2003: Buffalo, Toronto 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto 2006: Toronto x2, Cleveland, Detroit, Pittsburgh, Cincinnati, Gorge #1 2007: London, Dusseldorf, Vic, Lolla 2008: WPB, Tampa, DC, MSG x2, Hartford, Boston x2, Beacon 2009: Toronto, Chicago x2, Seattle x2, LA #3&4, San Diego, Philly x4 2010: Cleveland, Buffalo, Hartford 2011: Montreal, Toronto x2, Hamilton 2012: Missoula 2013: London, Wrigley, Pittsburgh, Buffalo, Hartford, Dallas, OKC
  • SparkaliciousSparkalicious Posts: 39
    It totally cancels all of your selections and you have no way to re-submit your request for more tickets. It keeps giving you an error message. My husband is really mad at me now!
  • rick161rick161 Posts: 6
    You will have no selections.
  • BeerBaronBeerBaron Posts: 4,097
    That's not good! I guess I will leave mine for now just to make sure that I have something in the system. hopefully they will fix this on Monday morning.
    1996: Toronto 1998: Barrie 2000: Saratoga Springs 2003: Buffalo, Toronto 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto 2006: Toronto x2, Cleveland, Detroit, Pittsburgh, Cincinnati, Gorge #1 2007: London, Dusseldorf, Vic, Lolla 2008: WPB, Tampa, DC, MSG x2, Hartford, Boston x2, Beacon 2009: Toronto, Chicago x2, Seattle x2, LA #3&4, San Diego, Philly x4 2010: Cleveland, Buffalo, Hartford 2011: Montreal, Toronto x2, Hamilton 2012: Missoula 2013: London, Wrigley, Pittsburgh, Buffalo, Hartford, Dallas, OKC
  • SparkaliciousSparkalicious Posts: 39
    I hope so too! I'm taking off work in the am to try and fix it.
  • pjman75pjman75 Posts: 849
    Surely they will fix and delay drawing if necessary as a result of this right?

    And yes, I did call you surely.
    I'm a lucky man to count on both hands the ones I love.

    8/17/98 Noblesville, 8/18/00 Noblesville, 6/5/03 San Diego, 6/22/03 Noblesville, 9/11/05 Kitchener, 5/7/10 Noblesville, 9/15/11 Hamilton, 11/21/12 Memphis (Ed w/ Glen), 7/19/13 Wrigley, 10/11/13 Pittsburgh, 10/01/14 Cincinnati, 10/03/14 Saint Louis, 4/16/16 Greenville, 4/26/16 Lexington, 5/1/16 NYC, 5/2/16 NYC, 8/20/16 Wrigley, 8/22/16 Wrigley (For Hank), 8/18/18 Wrigley, 8/20/18 Wrigley (For Hank), 9/18/22 Saint Louis, 9/5/23 Chicago, 9/7/23 Chicago
  • SparkaliciousSparkalicious Posts: 39
    Haha - I hope you're right!!!!
  • byrdman_mtlbyrdman_mtl Posts: 29
    Having the same issue tried clearing browser and used different comps and still get error. If anyone has a fix let me know please
  • sinnfeinersinnfeiner Posts: 14
    I'm glad (well bummed) it's not just us! We've tried different browsers, different valid cards, triple checked for errors, made sure the TOS box was checked, even put my phone number down so there wasn't a blank field, nothing! I've sent off two different messages to 10C support but not expecting anything on a Sunday afternoon. :bawling:
    10/27/91 Rochester NY, 11/7/91 Syracuse NY, 8/4/92 Saratoga NY, 4/7/94 Rochester NY, 10/1/96 Buffalo NY, 8/27/2000 Saratoga NY, 4/29/03 Albany NY, 10/12/13 Buffalo NY
  • deadendpdeadendp Posts: 10,434
    Someone needs to pm Kat or Sea directly. They have answered things for me over the weekend.
    2014: Cincinnati
    2016: Lexington and Wrigley 1
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