Does BELLINGHAM 5/10/2000 VAULT SHOW #4 VINYL come with a Digital DL?

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  • af7uk
    af7uk Sheffield, UK Posts: 90
    Thanks for this 10C, very happy UK customer here!
  • chime
    chime Posts: 7,839
    I still haven't received an email :(
    So are we strangers now? Like rock and roll and the radio?
  • rw160510
    rw160510 Posts: 1,072
    chime said:

    I still haven't received an email :(

    Me neither. Figured I'd leave it overnight and maybe email 10c tomorrow if it's still not come through.
  • arnhem1976
    arnhem1976 Posts: 647
    To all the people who where complening!! happy hollidays!!
  • SD48277
    SD48277 Posts: 12,243
    lolobugg said:

    PJ_Soul said:

    benjs said:

    I don't know about others here, but I'm disappointed about the way this was handled. This shouldn't have felt like a 'battle' between customers and a business: you'd be hard-pressed to find a $60 vinyl release within the last five years which didn't include a digital download. I think there's a real lack of understanding from 10C about what good customer service feels like.

    Look at the premise: the Vault vinyl goes on sale. Nothing is mentioned about a digital download, but the precedent has been set by the previous Vault vinyl sale which did include it.

    Case A: An email goes out after all pre-orders are solidified. "Dear awesome Pearl Jam fan, thank you so much for your order! To show our appreciation, we've decided to include a digital download for you of the show. Attached is the code - please enjoy!"

    Case B: The album is released on vinyl. The album is then released for digital download for $10. Fans recognize the low cost of delivering a digital download, and perceive this as a money grub from the corporation. Fans publicly criticize the corporation, who responds a week later by offering a free download code.

    Case A and Case B technically produce the same result (buyers of the vinyl receive the download code), but they feel so different as a customer! I find it unlikely that this decision wasn't thought of prior to the product release, and if it was thought of, it means the band/corporation was specifically planning on not including it, in spite of what I'm sure they knew would be perceived as 'unfair' or 'poor business practice', and in spite of the relatively low cost of distributing something digitally (which I would guess the margins on the vinyl release more than cover).

    When it comes to customer service, a proactive (rather than reactive) approach will always serve you better. Don't wait for shit to hit the fan to rectify a problem: pre-empt it, and just at the cusp of customer dissent, nip it in the bud by going above and beyond. Every little sign of concern from the business will be amplified in terms of how taken care of a customer feels. The old "Have a problem? Call 1-800-IDNT-CRE" mantra is no longer a sustainable way to run a business. Fix the problems before the customers find them.

    I agree 100%. I can appreciate that theu are willing to bend like this instead of stubbornly clinging to their bad decisions - that really is admirable in a pretty fucking stubborn world - but the initial decisions tend to be a little unfriendly sometimes..... And the kicker: somehow 10c fosters an attitude amongst its customers of feeling guilty for being unhappy with the bad decisions. It's genius, really. Even as I type that I can't help but feel bad about being critical. Bravo 10c.
    me too....
    Santos is a very likable guy it seems
    I feel bad for criticizing him.
    seems like he is working all by himself in this huge warehouse
    busting his ass all day to get orders out on time for the holidays.
    someone get this guy a helper
    I've been offering to help out in the warehouse for years, but no one has taken me up on it.
    ELITIST FUK
  • Black Diamond
    Black Diamond Posts: 25,109
    So did anyone who ordered it, not get the download? I have the order in my box but never got a download today...
    GoiMTvP.gif
  • hsohi
    hsohi Posts: 1,033
    cp3iverson said:

    Thanks 10c

    What she said
    London Ontario 2013, Buffalo New York 2013, Lincoln Nebraska 2014, Quebec City 2016
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,655
    edited December 2014
    Black Diamond said:

    So did anyone who ordered it, not get the download? I have the order in my box but never got a download today...

    Maybe you just missed it? The email isn't from 10C. It's from livedownloads. I thought it was just spam for a second. Maybe your junk filter even got at it?
    Post edited by PJ_Soul on
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • chime
    chime Posts: 7,839
    PJ_Soul said:

    Black Diamond said:

    So did anyone who ordered it, not get the download? I have the order in my box but never got a download today...

    Maybe you just missed it? The email isn't from 10C. It's from livedownloads. I thought it was just spam for a second. Maybe your junk filter even got at it?
    I've been checking my junk folder and definitely nothing
    So are we strangers now? Like rock and roll and the radio?
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,655
    chime said:

    PJ_Soul said:

    Black Diamond said:

    So did anyone who ordered it, not get the download? I have the order in my box but never got a download today...

    Maybe you just missed it? The email isn't from 10C. It's from livedownloads. I thought it was just spam for a second. Maybe your junk filter even got at it?
    I've been checking my junk folder and definitely nothing
    Oh, well I'd give it another few hours just in case it's still coming before the end of the business day, and then email 10C.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • RobbyD462
    RobbyD462 Victoria BC Posts: 4,812
    Got my email but I think I'm going to wait for the vinyl.
    -Seattle,Wash-Key Arena-9/21/9 -Vancouver,B.C-Rogers Arena-12/4/13 -Vancouver,BC-Rogers Arena-5/6/24
    -Seattle,Wash-Key Arena-9/22/9 -Pemberton,B.C-7/17/16
    -Vancouver,B.C-GM Place -9/25/9 -Seattle,Wash-Safeco Field-8/8/18
    -Vancouver,B.C-Pacific Coliseum-9/25/11 -Seattle,Wash-Safeco Field-8/10/18
    -Misoula,MT-Adams Field House-9/30/12 -Vancouver,BC-Rogers Arena-5/4/24

  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,655
    RobbyD462 said:

    Got my email but I think I'm going to wait for the vinyl.

    That has crossed my mind. I listened to the first two tracks, and they got me excited... maybe I'll hold off on the rest for a while. It's awesome to hear an album in full for the first time on vinyl.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • SR91748
    SR91748 Posts: 159
    Thanks Ten Club! Happy holidays to all you good peeps.
  • jervin007
    jervin007 Posts: 3,182
    Well done 10club
    PJ:
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  • jonsey30
    jonsey30 Rochester Hills, MI Posts: 1,005
    Still haven't gotten an e-mail.
    7/19/13 - Wrigley Field, Chicago, IL
    10/11/13 - Pittsburgh, PA
    10/12/13 - Buffalo, NY
    10/16/2014 - Detroit, MI
    5/10/2016 - Toronto, ON
    3/24/2020 - Hamilton, ON
    9/7/2023 - Chicago, IL

  • jonsey30
    jonsey30 Rochester Hills, MI Posts: 1,005
    Still haven't gotten an e-mail.
    7/19/13 - Wrigley Field, Chicago, IL
    10/11/13 - Pittsburgh, PA
    10/12/13 - Buffalo, NY
    10/16/2014 - Detroit, MI
    5/10/2016 - Toronto, ON
    3/24/2020 - Hamilton, ON
    9/7/2023 - Chicago, IL

  • iOnlyownMymind
    iOnlyownMymind Posts: 2,953
    Good of them to make it right

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