Customer service???

2»

Comments

  • cutz
    cutz Posts: 12,235
    I don't blame him for switching.
    hedonist said:

    Comment regarding customer service in general:

    My husband has had his auto insurance through Geico for quite awhile now. Drives a 2010 Camaro, minimal mileage - ie, around 3,000 miles annual - but also had a policy with them when he first moved out here and had a truck. No claims filed on either vehicle in 14 years.

    Ever since getting the Camaro, Geico's been sending him forms requesting (*edit - demanding) confirmation of the odometer reading and yearly miles driven. When asked why, "because other drivers have been lying about this."

    Makes much sense to harass your many honest customers instead of going after some skeevy assholes. So last night, he had it out with them. The chick he was speaking with gave him pre-programmed rhetoric bullshit to the point that he cancelled coverage on the spot.

    This morning, he purchased a brand-spanking-new policy with Progressive. Same (actually, better) coverage, plus saving a few bucks (and irritation) in the process.

  • cutz
    cutz Posts: 12,235
    edited July 2014
    Customer service hall of shame(this article gives the TOP 10>LOL)

    http://finance.yahoo.com/news/customer-hall-shame-161938050.html

Categories