**urgent: Do Not Attempt To Buy Ed Solo Tix ~ Site Glitch. Cards Will Be Charged!

prism

Horse2345 wrote:

As long as you got 10C confirmation and tickets show up in your profile you are good. If you got the unexpected error message you likely will get charged however many times you tried but extra charges will be wiped from credit card in 3-5 days. This directly from 10C. My card was authorized 4 times so I have 8 tickets wooo, oops I mean i get one pair and the other 3 charges will be wiped in 3-5 days.

which is well and fine except for the people that have been hitting the buy button when the tickets have been sold out since noon thus they wind up with no tickets and the charges still showing up on their cards.

not to mention if someone pays with a debit card...for instance right now you would have $576 being held against your debit card....when you're probably thinking that you'd only have $144 being held. so any checks or automatic withdrawls you have come in against your account during the next 3-5 days could very well bounce and you'd still be responsible for the overdraft fees

rockpants

Just a final bump ... currently says Out of Stock but in 5-6 hours, who knows if it'll glitch again and cause confusion for those who aren't totally in the loop and don't check the board that much.

Off to bed with me, not that I'll get much sleep.

G Force

prism wrote:

thank you, R. I'm glad i saw this before i went to try again. damn i was feeling bad because I didn't score tickets but now i see that i'm actually lucky in that i never even made it as far as the page to enter my credit/debit card info before I got the "unexpected error" message come up.


I feel absolutely terrible for the people that are going to have to deal with credit card hassles and numerous bank overdraft fees(if they paid with a debit card) only not to even receive any tickets. for these folks this fucking mess is totally unexceptable.

WTF??? Is this a sarcastic joke...I had a tough time getting my tickets and went through countless error messages etc but i eventually got my buy buttons and transaction processed. In every instance in the past 15 yrs with ten club...that meant I got tickets and I got to see an amazing show.

What is everyone bitching about?

prism

TipJammer wrote:

WTF??? Is this a sarcastic joke...I had a tough time getting my tickets and went through countless error messages etc but i eventually got my buy buttons and transaction processed. In every instance in the past 15 yrs with ten club...that meant I got tickets and I got to see an amazing show.

What is everyone bitching about?

nope, not a joke. you probably got charged for everytime you submitted your cc info wether or not it seemed to go through. check your 10club profile to see if there's any tickets in there. if not then you're in the same boat as alot of folks have been in today

AndySlash

TipJammer wrote:

I had a tough time getting my tickets and went through countless error messages etc but i eventually got my buy buttons and transaction processed.

This thread isn't referencing earlier today. It's referencing right now. BUY buttons are still showing up on the site. People (like me) are clicking them, thinking "hey, what luck!". Then they go through the entire process only to get an error message. EXCEPT, even with the error message and NO tix, the cards are being charged.

In my case I don't know yet of my card has been charged. I won't know until tomorrow. But it seems in some other people's cases, their cards were charged each time they tried to get tix, before they realized they couldn't get them at all. They may have tried multiple times, meaning multiple charges that are holding up way more funds than the would-be-buyer anticipated.

THAT's why people are complaining.

Hinny

Does it matter that they're charged? No product is being sold, so they legally need to provide a full refund.

Anon

Hinny wrote:

Does it matter that they're charged? No product is being sold, so they legally need to provide a full refund.

From just reading his/her other post, they actually tried buying their tickets 10-12 hours after the original problems became obvious.
Why were 'buy now' buttons still available that long after??? If something had been done to disable or take them down then he wouldn't have been caught out like all the earlier people.

Edit: sorry hinny, i didn't mean to quote you there. doh

dunkman

Hinny wrote:

Does it matter that they're charged? No product is being sold, so they legally need to provide a full refund.

of course it matters... if you have $600 worth of charges 'pending' on a credit card and that means you have reached your limit then say you go to the garage today and try and pay for the $300 repair job on your car, or use it to pay for a holiday, the dentist, whatever... card is maxed out and you cant use it...

can you see why it matters? i think its awful... if they dont remove the pending charges before friday some people cant even buy the Ticketmaster batch of tix... its almost illegal i'd say... to withhold someones finances but have no intention of supplying a product..

PJ_ROCKS

I knew something was up!

THANKS to those that posted this!


PEACE

Sprunkn7

Yikes, this is bad news. Hope people see it before they think they have tickets!

Mrs.Vedder78

Hinny wrote:

Does it matter that they're charged? No product is being sold, so they legally need to provide a full refund.

its not charged as in a debit posted on the account so no need for a refund, in my case I dont need the funds right way, though I will need them on Friday to buy tickets through TM, but for those who have the money tied up on their debit card it would be a problem because other payments may bounce because of the lack of available funds....

rockpants

It doesn't seem like everyone's seeing this or some of the related threads, so a pre-work bump.

Everyone, please keep looking out for each other, alrighty? Thanka thanka.

Pegasus

heard from someone an hour ago that supposedly GOT tickets then.

the reason the links are probably not taken off is because some tickets might become available (rejected payments, returns, 'unqualified' purchase: just tried right now and I could add tickets to my cart..whatever)..it did happen last year with tickets coming back on sale sporadically, even weeks after the initial sale.

dunkman

Pegasus wrote:

heard from someone an hour ago that supposedly GOT tickets then.

the reason the links are not taken off is because some tickets might become available (rejected payments, returns..whatever)..it did happen last year with tickets coming back on sale sporadically, even weeks after the initial sale.

i think the issue is though that they are 'removing' funds from peoples cards and accounts without there being actual tickets on sale... its a simple piece of programming... if a ticket gets refunded then stock=1.. thats when the buy button should show up... after someone buys it the stock=0 and the buy button is removed by the program.

if i had £300 'pending' on my credit card at the minute and it meant i couldnt pay for my car to get fixed today then i'd be livid... there is no excuse for having money forcibly 'withheld' from your account and therefore not allowing you to spend your own money as you would wish... its scandalous actually

Pegasus

dunkman wrote:

i think the issue is though that they are 'removing' funds from peoples cards and accounts without there being actual tickets on sale... its a simple piece of programming... if a ticket gets refunded then stock=1.. thats when the buy button should show up... after someone buys it the stock=0 and the buy button is removed by the program.

if i had £300 'pending' on my credit card at the minute and it meant i couldnt pay for my car to get fixed today then i'd be livid... there is no excuse for having money forcibly 'withheld' from your account and therefore not allowing you to spend your own money as you would wish... its scandalous actually

the payment holding is nothing particular to 10c, it happens with ALL retailers.

stock=1 stock=0 seems to work from the test I did.. I put Santa Cruz in the cart, it became sold out again..I released it..it appeared available again..

Mrs.Vedder78

Pegasus wrote:

heard from someone an hour ago that supposedly GOT tickets then.

the reason the links are probably not taken off is because some tickets might become available (rejected payments, returns, 'unqualified' purchase: just tried right now and I could add tickets to my cart..whatever)..it did happen last year with tickets coming back on sale sporadically, even weeks after the initial sale.

That was the reason why I tried when I saw the BUY button because in the past they have told us that there is cancelations due to paymet w/e and tix go back in the mix but they cant tell you when..

When I tried to get Vancouver tix yesterday at 5pm EST I called the 10C and the girl that answered said they were all SOLD OUT and that it was a glitch and not to try again because I would keep on getting my card authorized and no tickets, she made it a point that there were no more tickets and that none had been made available at all when those BUY buttons showed up...

dunkman

Pegasus wrote:

the payment holding is nothing particular to 10c, it happens with ALL retailers.

yes but buy it from ticketmaster and it means you've got a ticket, or seetickets, etc etc .. the issue here is that people are still ABLE to buy tickets and have money withheld from their own finances even though there are NO tickets available... i mean at least ticketmaster has that 2 minutes grace thing..

Pegasus wrote:

stock=1 stock=0 seems to work from the test I did.. I put Santa Cruz in the cart, it became sold out again..I released it..it appeared available again..

but its not available.. the process lets you go so far and then it comes up with a warning and meanwhile it has removed the funds (in theory) from your account..

drsnjrg

Just keeping this at the top of the page.

norm

unfucking believable!!!!!!!!!!!!!!!!!


TAKE DOWN THE LINKS!!!!!!

i just got buy buttons for couver and cruz.....:rolleyes:

WTF???? :mad:

Kel Varnsen

rockpants wrote:

Check your c.c. statement ASAP! It doesn't sound like you got the same error message that I did, but you never know.

I just wish they'd shit-can the entire Goods section for now.

I sent VISA an email, with links to a couple of threads in case they wanted some verification of other people getting screwed I told them I would call back after work to make sure that they and I are on the same page. I pleaded with them, given that my previous credit standing is exemplary, to increase my rating temporarily.

This whole thing really seems kind of ameturish to me. I mean how long has the goods section been up? Why are they having these kinds of problems after all these years? Hopefully for the people affected this will get fixed fast. I would be worried if I was 10 club, too many complaints to Visa or Mastercard over this and the CC companies would have to investigate. A bad investigation and they could possibly lose the ability to accept credit cards all together, and then we will all have to go back to sending in money orders.