EUROPEAN TIX PRESALE FORUM DIALOGUE WITH PJ MGR KELLY CURTIS

muttley-ml

jmk wrote:

Kelly said they'll update the information about the wristbands for the seating tickets this week so I hope we may end up with access to the soundcheck which would be great... How often has TenClub members been let in to see the soundcheck?

This would be great!!!
This is the best idea I've heard to compensate 10C members attending to Euro 2012 Tour.
Looking forward to see if the band agrees...

Luca

HailHailOZ

RE4790 wrote:

Spiritual_Chaos wrote:

But letting Europeans have the chance for Europe first, North Americans for their part of their world is reasonable.

Tell that to someone in Turkey or Israel or Cuba or Russia or South Africa, where the band will never play. All fans deserve an equal shot at tickets for whatever show they want. That's what is truly fair to all no discrimination or punishment based on where you live. No PJ fan has more right to attend a show than any other PJ fan, whether you live across the street from the venue or in a country they have never played.

True. But it's when the across the street fan misses out and the fan who travels from New York is in the building that the situation becomes unfair. I would never suggest travelling fans from countries constantly missed by PJ should be shut out... which goes to show this whole issue is almost impossible to work out to please everyone. Each of us has a different opinion on what's right and fair. Is the hardcore Touring Fan more important than someone rocking up to their first show?

UKpearljammer

muttley-ml wrote:

jmk wrote:

Kelly said they'll update the information about the wristbands for the seating tickets this week so I hope we may end up with access to the soundcheck which would be great... How often has TenClub members been let in to see the soundcheck?

This would be great!!!
This is the best idea I've heard to compensate 10C members attending to Euro 2012 Tour.
Looking forward to see if the band agrees...

Luca

There's no way they'll give us access to soundcheck IMO

randib4283

The Saint wrote:

Some people are taking this harder than others.

I have tears streaming down my face - this is the FUNNIEST THING I have seen in a very long time.

nomorecrackpipes

In the off chance Curtis reads this, I see the two main problems:

1) Crush of fans crippling the ticketing system, and
2) Fans frustrated about the time & stress of the ticketing ordeal because of #1 (experienced this with Alpine)

Why not have a lottery system where 10Cers sign up to a list during a week period, then 10C sends out notification to the "winners" who can buy the tickets at a designated presale time/date. 10C can either randomly select people to give them the go ahead to buy tickets, or simply sort by address and satisfy those who are closest to the venue. If there's still stress on the onsales, stagger the times. If not all the notified 10Cers don't purchase 10C's allotment of tickets, open it up to other 10Cers or simply release them to the promoter.

I think this is most fair and requires the least amount of outlay (perhaps some more time by 10C staff, I assume there's a database of 10C members). The demand/requests needs to be filtered to make the purchase of 2,000+ tickets manageable and not waste everyone's time. I mean, we're just buying concert tickets.

The postcard thing is stupid, don't do it.

dimitrispearljam

love the continue of the dialogue

RE4790

HailHailOZ wrote:

RE4790 wrote:

Spiritual_Chaos wrote:

But letting Europeans have the chance for Europe first, North Americans for their part of their world is reasonable.

Tell that to someone in Turkey or Israel or Cuba or Russia or South Africa, where the band will never play. All fans deserve an equal shot at tickets for whatever show they want. That's what is truly fair to all no discrimination or punishment based on where you live. No PJ fan has more right to attend a show than any other PJ fan, whether you live across the street from the venue or in a country they have never played.

True. But it's when the across the street fan misses out and the fan who travels from New York is in the building that the situation becomes unfair. I would never suggest travelling fans from countries constantly missed by PJ should be shut out... which goes to show this whole issue is almost impossible to work out to please everyone. Each of us has a different opinion on what's right and fair. Is the hardcore Touring Fan more important than someone rocking up to their first show?

I'm a jerk about this topic so... why this is unfair? Because New York has had many shows in the last few years? I cannot think of anything more fair than every fan having an equal shot at every show. No fan, no matter where they live, is more entitled to anything than any other fan. And please remember that 10c tickets are not the only tickets available. I've been shut out for local shows before and gotten tickets in the general sale, so I know it's possible. Setting up a system where everyone has an equal chance is what's fair. Everything else is some form of arbitrary discrimination, which often sounds like anti-Americanism (your post does NOT sound that way), as people continue to believe that US fans get way more shows than the rest of the world. Really, outside of the Philly to Boston corridor (a mere 300 miles) and Los Angeles, Pearl Jam does not play the US that much considering where much of the population lives.

muttley-ml

UKpearljammer wrote:

muttley-ml wrote:

jmk wrote:

Kelly said they'll update the information about the wristbands for the seating tickets this week so I hope we may end up with access to the soundcheck which would be great... How often has TenClub members been let in to see the soundcheck?

This would be great!!!
This is the best idea I've heard to compensate 10C members attending to Euro 2012 Tour.
Looking forward to see if the band agrees...

Luca

There's no way they'll give us access to soundcheck IMO

I know, at least I tried

Pke

randib4283 wrote:

The Saint wrote:

Some people are taking this harder than others.

I have tears streaming down my face - this is the FUNNIEST THING I have seen in a very long time.

me to , after last week,s disaster this had made my day

chromiam

Hmmm would have been nice to get an email about this happening, instead of looking on the board today and finding our about it..... :roll:

Ms. Haiku

Wow! This is kindof cool.

Lftdaporch

nomorecrackpipes wrote:

In the off chance Curtis reads this, I see the two main problems:

1) Crush of fans crippling the ticketing system, and
2) Fans frustrated about the time & stress of the ticketing ordeal because of #1 (experienced this with Alpine)

Why not have a lottery system where 10Cers sign up to a list during a week period, then 10C sends out notification to the "winners" who can buy the tickets at a designated presale time/date. 10C can either randomly select people to give them the go ahead to buy tickets, or simply sort by address and satisfy those who are closest to the venue. If there's still stress on the onsales, stagger the times. If not all the notified 10Cers don't purchase 10C's allotment of tickets, open it up to other 10Cers or simply release them to the promoter.

I think this is most fair and requires the least amount of outlay (perhaps some more time by 10C staff, I assume there's a database of 10C members). The demand/requests needs to be filtered to make the purchase of 2,000+ tickets manageable and not waste everyone's time. I mean, we're just buying concert tickets.

The postcard thing is stupid, don't do it.

nate, sorry but what if i a tenclub member of 15+ years gets shutout of the lottery? how does that appease me? maybe going back to the one set of tenclub seats per tour would be better.

dunkman

anyone else think this 'dialogue' is a tad one sided?

big mick

dunkman wrote:

anyone else think this 'dialogue' is a tad one sided?

Agreed, and I'm getting bored now...... Time for a positive thread.

punk90k

My opinion is that the old system worked better.

Back in 2000, a tenclubber picked one show and requested 2 tickets via e-mail to pick up at the show. Simple.

nomorecrackpipes

Lftdaporch wrote:

nomorecrackpipes wrote:

In the off chance Curtis reads this, I see the two main problems:

1) Crush of fans crippling the ticketing system, and
2) Fans frustrated about the time & stress of the ticketing ordeal because of #1 (experienced this with Alpine)

Why not have a lottery system where 10Cers sign up to a list during a week period, then 10C sends out notification to the "winners" who can buy the tickets at a designated presale time/date. 10C can either randomly select people to give them the go ahead to buy tickets, or simply sort by address and satisfy those who are closest to the venue. If there's still stress on the onsales, stagger the times. If not all the notified 10Cers don't purchase 10C's allotment of tickets, open it up to other 10Cers or simply release them to the promoter.

I think this is most fair and requires the least amount of outlay (perhaps some more time by 10C staff, I assume there's a database of 10C members). The demand/requests needs to be filtered to make the purchase of 2,000+ tickets manageable and not waste everyone's time. I mean, we're just buying concert tickets.

The postcard thing is stupid, don't do it.

nate, sorry but what if i a tenclub member of 15+ years gets shutout of the lottery? how does that appease me? maybe going back to the one set of tenclub seats per tour would be better.

First: You're alive!

Second: I've never viewed tickets as an entitlement ... you win some, you lose some. I'd definitely be upset if I got shut out especially if I was only going to one show, however I don't think that would be the case (10C helper monkeys could prevent that). I believe going back to the one show per member policy would upset a lot more people, but maybe have the limit be five? Ten? I can't imagine going to more than three shows a tour now unless I win Powerball and ditch the wife and baby.

RE4790

People seem to be inventing problems to advocate change in the ticketing system. It's often limiting or discriminating based on some arbitrary definition of 'fairness'. Something like "For shows in Spain, western Europeans should get first shot at tickets but no more than 6 tickets unless the shows are on a Wednesday following a full moon in which case all Europeans (not including Russia and Turkey) would then get into a postcard based mail in lotto system where lower fan club numbers would be given a great chance of winning unless a track from Lost Dogs opens the previous show."

If the 10c used Ticketmaster and staggered the on sale times, the biggest complaints would be solved. Can't we just try what we know works?

lauriehester

Spiritual_Chaos wrote:

True. But it's when the across the street fan misses out and the fan who travels from New York is in the building that the situation becomes unfair. I would never suggest travelling fans from countries constantly missed by PJ should be shut out... which goes to show this whole issue is almost impossible to work out to please everyone. Each of us has a different opinion on what's right and fair. Is the hardcore Touring Fan more important than someone rocking up to their first show?

I don't understand why people think that someone who loves the band enough to travel to another country to see PJ and who gets a ticket when a local doesn't is unfair. Those touring fans (most of them) don't have any more money than you do; they are just more dedicated... they don't spend money on the latest technological gadget, they spend their money on PJ... It takes a huge effort to tour, and touring fans are never left sitting outside a venue. Tix are always available if you really want one. So be careful before you scapegoat the touring fans (without whom you wouldn't have such varied setlists), when you, as a local, have the advantage. Go to the venue and stand in line for day-of-show releases, while the touring fans are still traveling from the last show... and touring fans are always hanging around the box office getting rid of extras for face value.

This band does appreciate their loyal touring fans, and so they will hopefully never go to a lottery type system, which would make it far more difficult to tour. Some of us remember the days when to tour, you had to scramble for tickets to every show. We are ever so grateful to this band for being so nice to their fans. 2 hours hitting F5? Nothing compared to what it used to be when TM was your only option for a ticket to multiple shows.

And there was nothing wrong with PJ's ticket system (I even congratulated them on the way the 2009 West Coast tour tix were handled, because it went so smoothly) until they started timing out the tix in March 2010. Yes, it might take you 20 minutes to an hour, but eventually, you got through to the last screen. Adding an "Express Checkout" button would fix that too. Simple fixes, keep the ticketing in house, and not random...

JimmyV

RE4790 wrote:

If the 10c used Ticketmaster and staggered the on sale times, the biggest complaints would be solved. Can't we just try what we know works?

This is what I would like to see happen, at least in the U.S.

Although, Kelly did indicate that TM would not have been an option for all countries this time around.

jimc3

DFBrooks wrote:

Seems like the manager had an answer for everything, but no real answers for the things that mattered. Asking US if we have any ideas for future PJ ticketing. Unbelievable. Ask some other managers of other bands who don't run into these problems.

And no good answer as to why they didn't announce the second Manchester show here.

Seems like a lot of deflecting responsibility. As in the buck doesn't stop with PJ management. For a band and a manager who positions themselves as really, truly caring about their fans, well, his answers sure didn't reflect that.

I agree. Why couldn't he just say something along the lines of "yeah, it's obvious communication is/has been an issue; and we're sorry that things got to this point and we're taking specific steps to improve that in the future".

Instead he basically came off as just, "we hired these guys, not our fault. any better ideas, let me know". OK, even if THIS time it wasn't 10C's fault, what about the mutliple times over the last several years where it was 10C's fault?

nobody expects perfection but he never gave a good answer to why people were kept in the dark for ~30 hours. if you were WAITING to hear from CrowdSurge, then TELL EVERYONE you're waiting to hear from CrowdSurge.

and the "any better ideas, let me know" is kinda insulting. Um, how bout the THOUSANDS of posts people have made with suggestions / ideas over the years?

Great of him to come on and take the heat, but to me most of his answers felt like the Big Banks at a Congressional hearing.