Open Letter to 10 Club - Updated Thank you TenClub

SOLAT319

Hello,
I don't think I've done one of these before. Well, not a serious one anyway.

I am an analog TenClub member. When I found out what the single was from those who received it, I was so excited and I just kept waiting for my copy. After checking with several friends who are located where I live and confirming they all received theirs, in addition to finding out even people in Australia received theirs, I finally started to worry. I had a reason why I became an analog member and if I am not going to get my Fan Club single well that reason kind of goes down the drain really. The person from TenClub order processing has been nice. However, at this point, after hearing that *there was no room for him/her to process my order*, I really am frustrated. So I decided to try this one last resort because I would like to simply receive what I paid for in a reasonable time period. Unfortunately we are now far past that reasonable time period.
Thanks,
SOLAT319

UPDATE:

I received my TenClub single and Deep....The single is certainly worth the wait. I hope everyone who is still waiting gets theirs soon.

mfc2006

hey Selin---

hope they can resolve this for you...if you don't hear back from them, you can have my copy. just let me know & Happy Thanksgiving!!!

Matt

SOLAT319

WOW!! Matt I don't know what to say! Thank you so very much! You see people? This is why this community is very special!
Happy thanksgiving to you too brother!

Loulou

Matt........your a legend!

mfc2006

SOLAT319 wrote:

WOW!! Matt I don't know what to say! Thank you so very much! You see people? This is why this community is very special!
Happy thanksgiving to you too brother!

thanks!! it's not a problem at all. just let me know if they're able to resolve it...if not, you can have my copy. it'll be worth the wait b/c it sounds fantastic!

Loulou wrote:

Matt........your a legend!

sweet of you to say that, Lorna... :oops:

thefin190

I also have a holiday single that I can't use since I don't have a record player. :?

If someone wants it, PM me and I'll give it to them, they just need to pay for shipping.

Edit: I should add that it might've been buried in storage by my girlfriend. If I can find it, then its yours, but if not, then I'm sorry to be a tease.

SOLAT319

thefin190 wrote:

I also have a holiday single that I can't use since I don't have a record player. :?

If someone wants it, PM me and I'll give it to them, they just need to pay for shipping.

Edit: I should add that it might've been buried in storage by my girlfriend. If I can find it, then its yours, but if not, then I'm sorry to be a tease.

Thank you very much.
I'll let Matt know if Ten Club doesn't get back to me. It is frustrating though I am having this much difficulty receiving something that I paid for.

in eds tree

I hear you. I'm in the middle of the states, not too far, and I have just been told "it has been shipped" and nothing more :(

whispering hands

in eds tree wrote:

I hear you. I'm in the middle of the states, not too far, and I have just been told "it has been shipped" and nothing more :(

Seriously!??! I was wondering about this as well. I'm in CO/Sp and still haven't gotten mine either.. it's really starting to bug me a little bit..

DischordVision

SOLAT319 wrote:

Hello,
I don't think I've done one of these before. Well, not a serious one anyway.

I am an analog TenClub member. When I found out what the single was from those who received it, I was so excited and I just kept waiting for my copy. After checking with several friends who are located where I live and confirming they all received theirs, in addition to finding out even people in Australia received theirs, I finally started to worry. I had a reason why I became an analog member and if I am not going to get my Fan Club single well that reason kind of goes down the drain really. The person from TenClub order processing has been nice. However, at this point, after hearing that *there was no room for him/her to process my order*, I really am frustrated. So I decided to try this one last resort because I would like to simply receive what I paid for in a reasonable time period. Unfortunately we are now far past that reasonable time period.
Thanks,
SOLAT319

There is a lot of us. I'm in Seattle and I keep getting "in the next few weeks" response from 10C. If they ran out of them and aren't telling us then that's shady. I'm thinking if members keep pressing the issue then eventually we'll receive it. I'm not one for going on ebaY or having a member give me one if I paid my membership...for a reason!

SOLAT319

OK, there are others....then I am still hopeful.

javis el errante

SOLAT319 wrote:

thefin190 wrote:

I also have a holiday single that I can't use since I don't have a record player. :?

If someone wants it, PM me and I'll give it to them, they just need to pay for shipping.

Edit: I should add that it might've been buried in storage by my girlfriend. If I can find it, then its yours, but if not, then I'm sorry to be a tease.

Thank you very much.
I'll let Matt know if Ten Club doesn't get back to me. It is frustrating though I am having this much difficulty receiving something that I paid for.

of course they will answer, in the end, we are costumers, particular ones, but not the regular kind, I live in Buenos Aires, and I keep in touch for the same reason, asking when is it due, and they let you know when they ship it, and if it doesn't arrive by the time it is supposed to, you've done well by writing again, and post this letter as well, I assume that there are some spare copies, as they sell them in the website, but be patient since this isn't only thanksgiving weekend, they are processing orders for boots, the new tee and the vinyl, and the week isn't over, I expect more stuff yet to come... it's nice to know that fellow jammers can count on fellow jammers...

Chechu

SOLAT319 wrote:

OK, there are others....then I am still hopeful.

You're not alone Selin! Stian's got his over a month ago and I'm still waiting... Same address... Kinda ridiculous to me... I should write...

eldarion75

havent gotten mine either.

Tboz51

That's a shitty story told in a very respectable way.

joe2468

i have two copies ... i can send you one .... the sleeve has a little damage on the one the corners .. but if you want i can get it in the mail tomorrow ...


my girlfriend who let her membership expire 9 months ago still got a copy sent to her old address ... ironically mine got all banged up when it was placed into the shipping sleeve ....i even contacted 10c about the issue they said they would have replaced it for me .. but two weeks later we went to her mothers house and found her copy waiting for her ....


let me know if you want it ..

Given to...

Nothing for me in Wyoming either.

I know there are some folks that come right out and bash the 10c for everything they do, and I have always had good dealings with them if Ihave ever had any questions. They cant always fix issues to my expectations, but they have been very cordial and understanding,

yet,

this really is beginning to chafe my ass too. Some of the recent barbs thrown out during the last radio shows just prior to and after Alpine Valley showed the frustration that 10c is aware of, but I found the remarks rather snarky at best. Kind of like, I'll take my ball and the playground, bitch! Suffah, you know what you signed up for...

Anyway, there is room for improvement. And criticism can be constructive, if you have an open ear and an open mind.

SOLAT319

I appreciate everyone's response. Thanks so much to those who offered their extra or even only copies. Also thanks to those who confirm they haven't received theirs either. It makes it easier to cope.

Today is Thanksgiving Day in the US. I am thankful for what I have

SOLAT319

Still haven't gotten my single and Deep.

Oh and I never got an answer to my last email.

AndySlash

joe2468 wrote:

my girlfriend who let her membership expire 9 months ago still got a copy sent to her old address ... ..

well, yeah, she was a member as of dec 2010, so she *should* get one.

Given To DragonFly

AndySlash wrote:

joe2468 wrote:

my girlfriend who let her membership expire 9 months ago still got a copy sent to her old address ... ..

well, yeah, she was a member as of dec 2010, so she *should* get one.

Yeah, I was just gonna say the same thing... since these are the 2010 singles, analog vs digital doesn't actually matter at all, either. That started in 2011, so it will only apply to the single that we receive after Thxgiving in 2012.

That being said, I KNOW u were a 10c member in 2010 too, Selin, so that stinks that ur still waiting. I want to say that "I'm sure it will get there eventually," but Tony and I BOTH never got our 2005 singles, and 10c did nothing about it... so good luck my dear. :roll:

colors blend

I have not received mine yet either, or a response to an email I sent over a week ago. This level of ridiculous level of customer service would put most companies out of business. Starting to feel like the 10. Club doesnt give a shit...my membership expires this week and I still haven't received my order from last year... Who else gets away with this shit?

strummers

SOLAT319 wrote:

Hello,
I don't think I've done one of these before. Well, not a serious one anyway.

I am an analog TenClub member. When I found out what the single was from those who received it, I was so excited and I just kept waiting for my copy. After checking with several friends who are located where I live and confirming they all received theirs, in addition to finding out even people in Australia received theirs, I finally started to worry. I had a reason why I became an analog member and if I am not going to get my Fan Club single well that reason kind of goes down the drain really. The person from TenClub order processing has been nice. However, at this point, after hearing that *there was no room for him/her to process my order*, I really am frustrated. So I decided to try this one last resort because I would like to simply receive what I paid for in a reasonable time period. Unfortunately we are now far past that reasonable time period.
Thanks,
SOLAT319

I still don't have mine either - I think there are quite a few people still waiting. My other half got his about a month or so ago now. Will give it until the end of the year then drop them a line.

Gary Carter

i still don't have mine either and my membership is up in 6 days and then the 3 month grace period kicks in. starting to think if its worth it for me at this point. i pretty much pay 20 bucks just to use this board and goods section seeing as how on the rare occasion i get 10c tix, which are way back of the floor, great great view btw :roll: . i guess i should hack the system or fuck around with SKU like many many have and still do. :roll:

SOLAT319

Please see my first post....