my experience with the 10C

Vedd Hedd

Overall, I think the 10c does a great job. For venues such as these with EV, its really ahrd to "expect" to get tix.

This new situation irked me, but there are apparently two other opportunities to get these tix.

Bird889

dimitrispearljam wrote:

Thanks Matt for the thread..i have only positive ,good experience with the 10c.aways,even weekend get answer and try always to help me..even i dont like things like time we wait in europe orders to arrive,or at 2009 they didnt let europeans to buy tickets at ev solo shows,thats shitty details to complain...
im here cos of music...cos i have the chance to express my feelings about this great band...and most of all..about this awesome community that wellcome me and my shitty Greekenglish..the one was build from great persons that now is friends for life..the ones here almost every day,try to think positive,help,know to love and share...if i want to go to a show..ill find tickets,even i need to get the world up side down,,this will happen at pj20 even i dont get 10c tix,ill find the way to be in the venue..no matter the cost..cos inside that venue,ill meet and hang with amazing,human beings,that im so lucky to call them friend
thanks 10c,for the great community you create here,thanks pearl jam for this amazing music...
but most of all..thank you guys....my friends...

boyo79

mfc2006 wrote:

first of all, i didn't try for tickets today. so i won't be bitching. secondly, this is a positive post...so if you don't like that, then don't comment. if you want to call me a kissass, then you failed to read my post. i'm not kissing anyone's ass, but merely telling the truth.

i have nothing to complain about. at all. sure, they've misplaced an order or two of mine in the past, but they always fixed it. it's obvious that they don't have 1000 people on staff to look after every single order. and you know what else? they are human. they are fallible. they screw up from time to time....but don't we all? i know i do.

every single time that i've had a question or concern with an order, a release, my membership.....whatever...they have responded. sure, they can't tell us everything all at once (PJ20, for example)...but that's b/c the details haven't been completely ironed out. and sure, they can't get back to me within 5 minutes of me emailing them, but they do respond.

they've always been polite to me and i can truly say that i think they're always trying to do their best. what more can we ask for??

i can list example after example, but i truly don't think that's needed. i understand that some of you are angry or frustrated.....but there are FAR more important things in this world.

this isn't a lie....i'm not trying to earn a fucking merit badge here, folks. just being honest. this community is an awesome group of people. this community also includes all of the folks that work at the 10C.

thanks for reading....
thanks, 10C...
and thank you, Pearl Jam.

Matt

Couldn't have put it better. I watched in amazement yesterday the meltdown that happened. Everyone just went nuts.

PilateOfTheStorm

Completely agree
I too have had only good experiences with 10c, I can understand the amount of pressure and stress they are under, as well as having to deal with crazed PJ fans It must be tough
Nice to see some positivity on the board, Nice to take a moment and Just Breathe Remember why we are all really here - THE MUSIC. Remember how lucky we all are that we can all afford the luxury of being in a band's fan club, be able to see shows, buy music, listen to it as much as we like.

thefixer9 wrote:

All that really matters is the music and the incredible band that makes it. At the end of the day it's not about the merch or the tickets or selling out.....it's about this band and the music they make for us. A true fan knows that.

Oh and you guys aren't too bad either 8-)

I agree 100% Rico

vant0037 wrote:

...
BUT...its just a fan club. Its for fun. Its to meet up with other like-minded fans. To talk about a band you like. To take your mind of the work that I'm not currently doing . I'm sure I'll get skewered for this, but in essence, its just not that big of a deal. People get pissy when you point out that there are other important things in the world, but shit, there are.

Also Very True.


Thanks Matt
and everyone else for spreading some happiness

U R A Crazy Breed

Yo, you dropped your merit badge kiss ass!

I don't know about you, but I have grown to find all the bitching and moaning amusing. Even I have been known to bitch in the past...but now I have achieved PJ Zen! I am one with the music...it's magnificence shelters me from all negativity! And I know as long as they play there will ALWAYS be a ticket out there for me when I look for it....destiny type shit ya know what I'm saying Matt?!!

MisterEtake2

Customer service and responsiveness: Fantastic

Ticket distribution system: Atrocious

Loulou

Well said Matt! I have encountered the most wonderful people on here and very generous when it came to my fundraiser.
The thing is, I look at someone like Rico who has never been able to see PJ or Eddie. Yesterday he lost out on getting tickets and actually apologized to us!!!! He is one of the youngest members and you didn't hear him bitch and moan once! Good on you mate and good luck for the public sale.
Thanks Matt for a positive thread!

Kreg

Sure there are a lot of disappointed fans, me being one of them! There is nothing 10c can do to change the laws of economics. It is simple supply vs demand. My props to them for putting up with all this BS

josevolution

I agree with everything mentioned by Matt , i've been part of this club since 93 so the incentive for me to stay positive is the rewards of great seats but when you try to score tickets and get shut out is def a bad feeling , so these days i just have someone else do my dirty work and score them for me ....But anytime that i have had a major problem 10C has stepped up to the plate ...

norm

josevolution wrote:

so these days i just have someone else do my dirty work and score them for me

or not

josevolution

norm wrote:

josevolution wrote:

so these days i just have someone else do my dirty work and score them for me

or not

Keeping you on your toes i was waitng for your response but fear not Bro will get another shot i'm sure ..

pandora

lovin the lovin here for 10C and all they do for us!

Thanks Matt for encouraging the positive feelings

Thanks 10C for all you do

JD Sal

Good post Matt. The 10c rocks, and does a helluva lot for their fan club members. For that, I am grateful.

Just wanted to my 2 cents...

I was fortunate enough to get a pair of tix to the Tower show yesterday right before the out of stock message came up. I've been shut out for presales before, and that is fine. I'm a realist, and I understand the demand is greater than the supply, thus some of us will not get 10c seats. No issues there.

What could stand to improve though is the process. Is it really necessary to have to refresh constantly for 90 mins to get tix, or even worse, not get them and feel as if your time was completely wasted. Instead of upgrading servers, which may not be financially feasible, why not have an email lottery? It's been suggested before, that everyone would email their request for a show by a certain date and the 10c would randomly select who gets the tickets. No more refreshing for hours, servers crashing, etc. Maybe this would require a significant amount of manual work to sort through all the requests in lieu of having it automated like it is now. I'm not sure what the answer is, but I know what the question is.

How can the 10c improve the ticket allocation process?

norm

josevolution wrote:

norm wrote:

josevolution wrote:

so these days i just have someone else do my dirty work and score them for me

or not

Keeping you on your toes i was waitng for your response but fear not Bro will get another shot i'm sure ..

yep...they'll always be more shows

U R A Crazy Breed

josevolution wrote:

so these days i just have someone else do my dirty work and score them for me ...

Now that's dirty work I don't mind doing! AND I came through!! E don't drop the ball like some people!

So when we doing a show together again?

josevolution

U R A Crazy Breed wrote:

josevolution wrote:

so these days i just have someone else do my dirty work and score them for me ...

Now that's dirty work I don't mind doing! AND I came through!! E don't drop the ball like some people!

So when we doing a show together again?

Patience young blood patience will def be doing more shows you are in the circle of my jamming experience ..

blondieblue227

not to kiss ass but this is a great thread.

BF89905

A 10 Club facilitated ticketing-procedure web survey would be nice. Get some real data re: what fan club members would like to see done with ticketing procedures. Limit each subscriber to a once-through of the survey by entering their membership number so as to eliminate multiple voting habits, which would skew the data.

Benefits of such a survey :
-- 10 C could then make an informed decision on what ticketing process they could implement in the future (resources dependent) and feel good about it, since hopefully, the majority of surveyors felt the same way.

-- 10 C members would feel like they have a voice in the club's operations. Ultimately, all final decisions come down to the 10 C operators and the band, but giving 'the masses' a say goes along way to pleasing most people.


* Everybody knows that securing fanclub tickets for a show or shows is never guaranteed. However, perhaps such a survey gives life to a ticketing procedure that would alleviate people spending hours to secure tickets.

The intentions of this post are to be constructive not negative. Have a good day.

MK186319

Ten Club Rocks! :clap:

Break The Sky

Can I get an amen?

Great post Matt, as always.