Only one way to solve the presale problem

pandora

I don't get why some people here, like in this thread, who tried and got tix after an hour or little over don't get the frustration of those who sat hours past that still trying to get tix because the sold out didn't go up until 4 hours after the sale start. That is the problem, not the fact we didn't get the tix it was the method. You get shut out you deal with it, like a 4 minute sale on TM , you're shut out disappointed but much preferred to sitting for 4-6 hrs.

given2fly23

pandora wrote:

I don't get why some people here, like in this thread, who tried and got tix after an hour or little over don't get the frustration of those who sat hours past that still trying to get tix because the sold out didn't go up until 4 hours after the sale start. That is the problem, not the fact we didn't get the tix it was the method. You get shut out you deal with it, like a 4 minute sale on TM , you're shut out disappointed but much preferred to sitting for 4-6 hrs.

1. it has been this way for years. I know, that doesnt make it right, but we all know what to expect. I was not trying for NY or Boston, but have tried for tough shows before.

2. I will never agree that TM's method is better. the reason those sales are over within minutes is because TM (a) allows scalpers to use software to breach their system and grab a buttload tickets while you're still trying to figure out what the fuck those squiggly letters are, and (b) they scalp their own tickets through their own broker company (TicketsNow or whatever its called). at least here I know that it is other fans getting the tickets.

3. all of these shows have general sales too. yes, 10C seats are usually awesome, but its not like the Vic where you have no other option.

I'm not a computer guy so I cant really suggest how to make it better, I do wish the servers could handle the volume better, but I cant join in with everyone slamming 10C over this now.

schapp

RedMosquito22 wrote:

If they were in your cart and you gave up or hit refresh because of an error that's your fault. you hit the back arrow and keep trying. I had them in my cart for almost 2 hours because of timeout problems. You just keep doing it until they go through. If you would have stuck with it you probably would have had them.

If there were so many timeout problems, it is because the system cannot handle all of the requests; this would be fine 10 years ago... but now there's enough technology to be able to avoid those issues. I got tickets for both shows, but the only reason I did was because I'm probably more computer-versed and could figure out what to do... ohhh, and I had 3 hours to spare.... and I was patient enough. None of the 3 should've been necessary though.

As a comparison with the other 3 fan clubs I'm part of (Metallica, Iron Maiden and AC/DC), it took me less than a minute to secure tickets for all those shows through Ticketmaster; their flaw is that they let people to register and score tickets even after the tour leg has been announced and don't really take seniority into consideration, which is something I love about PJ (even while being a newbie around here, since July last year).

Just today I got tickets for Iron Maiden within the minute and was charged a 13USD fee overall vs 6.50US in TC. Yes, I rather give those 6.50 to the bands instead of Ticketmaster (which I don't like at all, but at least during the presales I've haven't had scalper issues so far) , but you cannot possibly say that it is people's fault they lost their tickets or that they couldn't figure out the links to buy specific shows are sequential to save a step. And if spending an extra 6.50 means that one can get its tickets right away or at least know they sold out in 15 minutes, I rather pay for it.

You have no idea how nervous I was about having to revive yesterday's ordeal with today's Iron Maiden presale; everything was a breeze, and those $6.50 extra were well invested.

I'd wished to have an Hybrid fan club: Use a reliable ticket service (whether in-house or outsourced, but reliable) , with a 2-4 ticket limit during the pre-sale (at least during the first hours) to the fans that have been with the club before the shows have been announced.

schapp

given2fly23 wrote:

I'm not a computer guy so I cant really suggest how to make it better, I do wish the servers could handle the volume better, but I cant join in with everyone slamming 10C over this now.

It's not a matter of slamming anyone, at least from my end; it's more like a way of asking them to handle it better the next time.

I will never think they were planning for this to happen (yes, lets only allow 50 concurrent connections so everybody else gets dead-nervous), but once it happened, they can take measures to improve.

Travelar

TM pre-sales are usually only password protected, which of course, leaks to the net. If it's only password protected, does that help anyone? At least this way, they know you are a member. Or do other fan clubs using TM verify tickets against their membership roster?

jamminpearls

RedMosquito22 wrote:

The system is fine. Not everyone can get a ticket. My goodness. There were probably 250,000 people trying for 12,000 tickets. The East Coast big shows(Philly and NY) are the hardest to get. Try Ct tomorrow, I guarantee you get them no problem.

I got shut out of the first 2 spectrum shows and was upset, but I definitely didn't cry and write the ten club crying about it. I knew it was a gamble and I lost. Luckily they added 2 more shows and I got in. You can't get into every show you want.

The system is far from fine u serious. And i got tickets to both shows. We all understand its a crapshoot but when you are lucky enough to get the buy button but can't get to checkout that's were the biggiest problem is. We had no clue we had tickets because you couldn't look in your cart without it timing out. if they somehow separted the purchase and checkout procedure i think that would make a huge difference.

pandora

given2fly23 wrote:

pandora wrote:

I don't get why some people here, like in this thread, who tried and got tix after an hour or little over don't get the frustration of those who sat hours past that still trying to get tix because the sold out didn't go up until 4 hours after the sale start. That is the problem, not the fact we didn't get the tix it was the method. You get shut out you deal with it, like a 4 minute sale on TM , you're shut out disappointed but much preferred to sitting for 4-6 hrs.

1. it has been this way for years. I know, that doesnt make it right, but we all know what to expect. I was not trying for NY or Boston, but have tried for tough shows before.

2. I will never agree that TM's method is better. the reason those sales are over within minutes is because TM (a) allows scalpers to use software to breach their system and grab a buttload tickets while you're still trying to figure out what the fuck those squiggly letters are, and (b) they scalp their own tickets through their own broker company (TicketsNow or whatever its called). at least here I know that it is other fans getting the tickets.

3. all of these shows have general sales too. yes, 10C seats are usually awesome, but its not like the Vic where you have no other option.

I'm not a computer guy so I cant really suggest how to make it better, I do wish the servers could handle the volume better, but I cant join in with everyone slamming 10C over this now.

The system they used where you get in for the concerts you want give your cc # and wait to see if you were lucky enough to get tix announced via email, was by far better than this. I've been trying for a few years so I do know its messed up but above and beyond that something happened yesterday that the sold outs couldn't be posted for hours and hours. I'm assuming on TM I will be just as shut out as scalpers are able to get their tix also. Usually end up going with scalpers :(
but I'm hoping Hartford will be lucky for us as its our 29th anniversary and we want to spend it with Pearl Jam BUT if they haven't fixed anything it will probably be just as frustrating as its another high demand show.

baldoallornone

Honestly what were the big issues? I was reading the posts all day and was all nervous but I logged in both for the STL and Indiana tickets with no problem. I also logged in right at the time they were suppose to start. The only scary thing I had happen is that it took about 5 mintues to complete my sale for Indiana because it took a bit to load each window as I went through the windows to complete the sale.

Honestly there a lot of factors beside the site being over loaded. Sometimes a persons interent connection can really affect their productivity in times like this. I also agree with some of the others that not everyone can get tickets because unfortunatly there are much more of us than there are tickets.

I don't mean to start a nasty pissing match but I've heard a lot of complaining on this board and it bothers me because first we were complaining about no tour, then it was ticket prices, now it's the site.

Jesus, either enjoy the band or don't...all of us have missed out on fan club tickets every now and again, deal with it. Buck up and buy them on Friday, it is what I would be doing if something went astray for me as well.

Peace out, feel the love that Pearl Jam puts out there don't be so negative. The band really doesn't owe us shit, their just guys who write great songs and were fortunate enough to make a living of it.

MW64712

that is really the only way to fix it. give it to TM or someone to do and be done with it. the price of the ticket is not going to be that much more and frankly, they are selling 99% of their seats thru them on the regular onsale so i don't see what the big deal is. if the ticket was $10 bucks more, but it was over in 15 min, i'd pay that for the conveience and lack of frustration this all caused.

i think we all would be much less pissed about all this if it was done and over with in 15 min vs. 4 hours....i think that is the major bitch. if i have a real shot at getting them, like everyone else, then fine but to sit for 3 hours waiting for this shit to be over cause "it might NOT be over since it still says TEMPORARILY" and folks at 1 hour are pulling seats or i have the buy button for 40 minutes and all the page does is time out.....its frustrating as hell. on a TM site or another that can handle the traffic, this would be over in 15 min. i would be bummed i didn't get them but i wouldn't be completely PISSED for wasting 2-3 hours and then not getting them....i seriously think that if it went fast and smooth, even if you got timed out but it was over in 15 min, i think we'd all take it like it is, its a sprint to the finish, some make it some don't, but it surely wouldn't be as painful as this process was for MSG...or boston. we changed our plans and are going to columbus and cleveland, we'll probably have better seats due to less demand but the gigs compared to MSG....who knows....probably won't stand up, but i'm happy to get to see them again twice this mini tour. rock on boys and keep the faith, i hope 10C sees the light here and does the right thing.

mudhoney_253

To many people using multiple computers = bottle neck

What did the 10C say . . .

• DO NOT LOGIN USING MULTIPLE COMPUTERS!!!!! This creates a bottle neck of web traffic which can result in site failure and loss of ticket order. We can not stress this one enough.

We can not stress this one enough. We can not stress this one enough. We can not stress this one enough.

People who got shut out should be mad at people like "ssdr18".

"two computers up and 3 browsers"

Sad fact . . . . a lot of 10C members logon using multiple computers . . . .

Their are also a lot of 10C members that are scam artists . . . multiple memberships (brother, sister, uncle, etc) . . . having 10C tickets to a show but trying upgrade their location by saying they don't have 10C tickets. There is a group of gals that always find some willing partner to split a pair of 10C tickets in a better location than their own 10C seats. I just have to laugh at these people . . . pathetic.

I know a 10C member in Florida that works in an IT department and uses his staff to run 6 computers with 3 memberships (himself, mom, and brother) to buy tickets to NYC shows.

There is a segment of 10C members that are kind of slimy.

given2fly23

MW64712 wrote:

that is really the only way to fix it. give it to TM or someone to do and be done with it. the price of the ticket is not going to be that much more and frankly, they are selling 99% of their seats thru them on the regular onsale so i don't see what the big deal is. if the ticket was $10 bucks more, but it was over in 15 min, i'd pay that for the conveience and lack of frustration this all caused.

i think we all would be much less pissed about all this if it was done and over with in 15 min vs. 4 hours....i think that is the major bitch. if i have a real shot at getting them, like everyone else, then fine but to sit for 3 hours waiting for this shit to be over cause "it might NOT be over since it still says TEMPORARILY" and folks at 1 hour are pulling seats or i have the buy button for 40 minutes and all the page does is time out.....its frustrating as hell. on a TM site or another that can handle the traffic, this would be over in 15 min. i would be bummed i didn't get them but i wouldn't be completely PISSED for wasting 2-3 hours and then not getting them....i seriously think that if it went fast and smooth, even if you got timed out but it was over in 15 min, i think we'd all take it like it is, its a sprint to the finish, some make it some don't, but it surely wouldn't be as painful as this process was for MSG...or boston. we changed our plans and are going to columbus and cleveland, we'll probably have better seats due to less demand but the gigs compared to MSG....who knows....probably won't stand up, but i'm happy to get to see them again twice this mini tour. rock on boys and keep the faith, i hope 10C sees the light here and does the right thing.

I cant believe people dont see the problem with this. take a step back. do you want the best tickets for every show in the hands of TicketMaster? do you trust them?

schapp

TrAvELAr wrote:

TM pre-sales are usually only password protected, which of course, leaks to the net. If it's only password protected, does that help anyone? At least this way, they know you are a member. Or do other fan clubs using TM verify tickets against their membership roster?

Agreed, if it was only a global password protected pre-sale, it wouldn't work at all. That's usually the case for MSG based presales, but not for the other clubs I'm registered with.

Since your register, they give you a unique password that only allows you to buy 2 or 4 tickets (depending on the band). Once in Ticketmaster, you can buy the tickets you have the right to get and then the password gets disabled; if you try to use it again, it says that the password has been used and you cannot buy more tickets.

In the case of AC/DC and Iron Maiden (only GA), they give you paper tickets inside the venue, so you have to be inside with your guest when you pick your tickets up and cannot leave the venue again, to reduce scalping. This is similar to 10c.

schapp

baldoallornone wrote:

Honestly what were the big issues? I was reading the posts all day and was all nervous but I logged in both for the STL and Indiana tickets with no problem. I also logged in right at the time they were suppose to start. The only scary thing I had happen is that it took about 5 mintues to complete my sale for Indiana because it took a bit to load each window as I went through the windows to complete the sale.

Honestly there a lot of factors beside the site being over loaded. Sometimes a persons interent connection can really affect their productivity in times like this. I also agree with some of the others that not everyone can get tickets because unfortunatly there are much more of us than there are tickets.

I don't mean to start a nasty pissing match but I've heard a lot of complaining on this board and it bothers me because first we were complaining about no tour, then it was ticket prices, now it's the site.

Jesus, either enjoy the band or don't...all of us have missed out on fan club tickets every now and again, deal with it. Buck up and buy them on Friday, it is what I would be doing if something went astray for me as well.

Peace out, feel the love that Pearl Jam puts out there don't be so negative. The band really doesn't owe us shit, their just guys who write great songs and were fortunate enough to make a living of it.

You have no idea how it was like... nothing to do with internet speed connections; there's always more demand than supply in other ticket systems for hot shows, yet nothing like this happens (at least in my experience); I wouldn't complain about tours and ticket prices, but this ticketing system issue is worth a visit so it can be improved. I am tired about the thousands of threads about this issue instead of a single one, but people really needed to vent out their frustration with the system, which is different than venting because of not scoring tickets. We all know that sometimes we won't get them and at least I'm fine with it. As I mentioned before, I had a Maiden presale this morning and I was nervous as hell because of yesterday's, and I'm usually cool

chromiam

given2fly23 wrote:

MW64712 wrote:

that is really the only way to fix it. give it to TM or someone to do and be done with it. the price of the ticket is not going to be that much more and frankly, they are selling 99% of their seats thru them on the regular onsale so i don't see what the big deal is. if the ticket was $10 bucks more, but it was over in 15 min, i'd pay that for the conveience and lack of frustration this all caused.

i think we all would be much less pissed about all this if it was done and over with in 15 min vs. 4 hours....i think that is the major bitch. if i have a real shot at getting them, like everyone else, then fine but to sit for 3 hours waiting for this shit to be over cause "it might NOT be over since it still says TEMPORARILY" and folks at 1 hour are pulling seats or i have the buy button for 40 minutes and all the page does is time out.....its frustrating as hell. on a TM site or another that can handle the traffic, this would be over in 15 min. i would be bummed i didn't get them but i wouldn't be completely PISSED for wasting 2-3 hours and then not getting them....i seriously think that if it went fast and smooth, even if you got timed out but it was over in 15 min, i think we'd all take it like it is, its a sprint to the finish, some make it some don't, but it surely wouldn't be as painful as this process was for MSG...or boston. we changed our plans and are going to columbus and cleveland, we'll probably have better seats due to less demand but the gigs compared to MSG....who knows....probably won't stand up, but i'm happy to get to see them again twice this mini tour. rock on boys and keep the faith, i hope 10C sees the light here and does the right thing.

I cant believe people dont see the problem with this. take a step back. do you want the best tickets for every show in the hands of TicketMaster? do you trust them?

You do realize that the venue and/or promoter handles the tickets before they are issued to 10C right??? So how is this any different than TM or Comcasttix issuing to or holding the tickets for 10C distribution on the night of the show??? You have a contract stating what tickets 10C is entitled to and that's it.

As for the password issue, I don't see how it would be difficult to allow users to log in to buy tickets using either their username and password from here or their 10C number and password, thereby cutting down on scalping and password leaks.

jaboodey

I don't want TM or LiveNation to run the ticket system....imagine the "service charges" then. I paid $6.50 per ticket for a Live Nation service charge on a $20 tickets to BMRC and Ted Leo Tix in Boston in April.

I trust the TC can figure it out.

I'm disappointed that I spent over an hour and half fighting the ripped face off page only to have the tickets not get in my cart. But I'll still try to public tickets when they go on sale. I'm a little frustrated that the Midwest shows haven't sold out. Is there a smaller available TC segment of tickets at TD Banknorth or MSG?

I'm jonesing for a show, not hoping for Hartford.

Good luck all.

($171 a pair, wow)

teskeinc

you just have a lottery like you did for the Vedder solo shows. everyone signs up using credit card who wants tickets by a certain day/time, then depending on how many tickets 10 club has, they pick the winners and charge cards accordingly. hopefully you know by the time the public sale starts if you have won. very simple solution and if you bitch about not winning the lottery no one will really care.

RockMama

Let's hope that the 10 Club doesn't solve the presale problem by never selling club tickets again. Then we will all be losers. If I was them I would not want to listen to any more whiners!

chromiam

RockMama wrote:

Let's hope that the 10 Club doesn't solve the presale problem by never selling club tickets again. Then we will all be losers. If I was them I would not want to listen to any more whiners!

Wow who's whining here??? It seems that people have made rational and levelheaded observations and suggestions in this thread.

josevolution

The Only way to solve this is by choosing to attend shows with less demand i won't even try for Northeast shows anymore it's not worth the frustration at all ...

covered in bliss

mudhoney_253 wrote:

To many people using multiple computers = bottle neck

What did the 10C say . . .

• DO NOT LOGIN USING MULTIPLE COMPUTERS!!!!! This creates a bottle neck of web traffic which can result in site failure and loss of ticket order. We can not stress this one enough.

We can not stress this one enough. We can not stress this one enough. We can not stress this one enough.

People who got shut out should be mad at people like "ssdr18".

"two computers up and 3 browsers"

Sad fact . . . . a lot of 10C members logon using multiple computers . . . .

Their are also a lot of 10C members that are scam artists . . . multiple memberships (brother, sister, uncle, etc) . . . having 10C tickets to a show but trying upgrade their location by saying they don't have 10C tickets. There is a group of gals that always find some willing partner to split a pair of 10C tickets in a better location than their own 10C seats. I just have to laugh at these people . . . pathetic.

I know a 10C member in Florida that works in an IT department and uses his staff to run 6 computers with 3 memberships (himself, mom, and brother) to buy tickets to NYC shows.

There is a segment of 10C members that are kind of slimy.

Funny no one has commented on this yet. Yesterday, at least 30 people posted about using multiple member numbers/computers and/or browsers/windows/tabs/whatever. It's the "I'll do whatever I want" people that slow the system down and cause problems.

Plenty of people didn't have a problem yesterday.