Only one way to solve the presale problem
outsourcing.
There is no reason for 10C to upgrade servers for a week worth of heavy usuage a year. So its time to call up TM or Comcasttix and inquire about them hosting the 10C presales. They both work off proven technology and with member specific passwords, would help eliminate scalpers getting tickets. However, I have a feeling it could lead to an influx of "new" 10C members (read scalpers) trying to get their hand on tickets. But with a 1 pair per member per credit card restriction it would also limit scapler inflitration.
Just my thoughts on the debacle that we now call presale days... at least presale days for major city dates. Just an attempt to limit the stress and uncertainty that presale days now bring. And I mean its not like we don't pay handling or venue fees now anyway....
There is no reason for 10C to upgrade servers for a week worth of heavy usuage a year. So its time to call up TM or Comcasttix and inquire about them hosting the 10C presales. They both work off proven technology and with member specific passwords, would help eliminate scalpers getting tickets. However, I have a feeling it could lead to an influx of "new" 10C members (read scalpers) trying to get their hand on tickets. But with a 1 pair per member per credit card restriction it would also limit scapler inflitration.
Just my thoughts on the debacle that we now call presale days... at least presale days for major city dates. Just an attempt to limit the stress and uncertainty that presale days now bring. And I mean its not like we don't pay handling or venue fees now anyway....
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Admin
Social awareness does not equal political activism!
5/23/2011- An utter embarrassment... ticketing failures too many to list.
Admin
Social awareness does not equal political activism!
5/23/2011- An utter embarrassment... ticketing failures too many to list.
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My question is, how much would it cost to have the operation run smoothly as it does with Ticketmaster? I really know nothing about computers. Are we talking $10 or are we talking $100 000?
It's simply my opinion but I think if 10c could tell us "The system is going to run smoothly for 15 minutes and then tickets will be gone. Some of you will be shut out but we've done our best to make things run smoother on our end. Good Luck!" we'd all be happy with that and understand the whole supply vs. demand issue.
I'm sure 99% of us wouldn't have a problem to the cost of the fanclub increasing $5 or $10 to help cover the cost of a better server or whatever you guys are talking about
I would also believe that out of all the 10c members there has to be atleast one person here who could contact 10c and set this all up for them since they apparently aren't doing it themselves :?:
Leaving is for the answering machine.
Outsourcing is the answer....
Till there aint nothing left worth taking away from me.....
I got shut out of the first 2 spectrum shows and was upset, but I definitely didn't cry and write the ten club crying about it. I knew it was a gamble and I lost. Luckily they added 2 more shows and I got in. You can't get into every show you want.
8/15/92, 9/28/96, 8/28/98, 8/29/98, 9/18/98, 8/3/00, 8/9/00, 8/10/00, 8/23/00, 8/25/00, 9/1/00, 9/2/00, 4/28/03, 6/18/03, 7/5/03, 7/6/03, 10/1/04, 10/3/05, 6/19/08, 10/27/09, 10/31/09, 5/21/10, 9/3/11, 9/4/11, 10/21/13
More to Come....
The ONLY thing better than a glass of beer is tea with Miss McGill
A protuberance of flesh above the waistband of a tight pair of trousers
Till there aint nothing left worth taking away from me.....
great minds think alike... hahahahahaha
and I wasn't even trying for tickets yesterday, but I know some of the frustration people must have been feeling
Admin
Social awareness does not equal political activism!
5/23/2011- An utter embarrassment... ticketing failures too many to list.
It sickens me, that a bunch of my friends got shut out....It really does....
You wait all year, you pay your dues, you buy the posters, you buy the $150 10 re-release, you buy the hoodies......Then you get SHUT OUT for shows??? FUCK!!!!!
I now have a list in front of me of friends who got shut out....I will try my damdest for a few weeks, to help......Because I am SPEEDYFUCKINGMCCREADY!!!!!!!!!!
Yeah right.....hehehehe Hopefully I can find tickets for 1 or 2 friends......I will try anyway....
Till there aint nothing left worth taking away from me.....
It's only far from fine because you didn't get tickets. They aren't going to let ticketmaster distribute them and make the tickets $30 more expensive per ticket. This process is a gamble and you lost this time. I lost for 2 philly shows and got shut out of the Eddie solo tour but I didn't cry like a baby about it. Just go to a different show. There is one on sale today that is about a half hour away form NYC. There were around 12,000 tickets going up yesterday and about 200,000 going for them, you had about a 10% chance of getting them. You would complain even if you got shut out through ticketmaster, so what difference does it make. I kept getting booted when they were in my cart for an hour and a half, I just kept trying and trying and it finally went through.
Everyone thinks they are entitled something in this fan club and they aren't. If you are lucky enough to get 10 club tickets good for you, if not just buy them elsewhere or try a different show. Not everyone in the fan club can attend the msg show. It's just life and sometimes life isn't fair.
8/15/92, 9/28/96, 8/28/98, 8/29/98, 9/18/98, 8/3/00, 8/9/00, 8/10/00, 8/23/00, 8/25/00, 9/1/00, 9/2/00, 4/28/03, 6/18/03, 7/5/03, 7/6/03, 10/1/04, 10/3/05, 6/19/08, 10/27/09, 10/31/09, 5/21/10, 9/3/11, 9/4/11, 10/21/13
More to Come....
I think you miss the point here... its not about getting a ticket or not (we all know that tickets are limited and major city dates are highly sought). The problem is trying to get on the site or being on the site for 6 HOURS refreshing a page that says that tickets are temporarily out of stock or having tickets in your cart and not being able to check out because a timeout error, or checking out when there is apparently nothing in your cart or having your credit card charged 7 times and never having the transaction processed screen load.... among many other ridiculous incidents that have happened the last few times tickets have been sold.
It's a horrible way to do business and 10C should step up and own it and say they will find ways to change it... hell if they shut down the entire site except for the goods page during pre-sales, I don't think anyone would complain, as long as it helped.
Admin
Social awareness does not equal political activism!
5/23/2011- An utter embarrassment... ticketing failures too many to list.
Our government is the potent, the omnipresent teacher. For good or for ill, it teaches the whole people by its example. Crime is contagious. If the government becomes a law-breaker, it breeds contempt for law; it invites every man to become a law unto himself; it invites anarchy. - Louis Brandeis
After all these years, it is apparent that it is the only answer, it Has to be.
The frustration just continues to mount and it's just not right.
Certainly not the way to treat the most loyal of your fans.
If they were in your cart and you gave up or hit refresh because of an error that's your fault. you hit the back arrow and keep trying. I had them in my cart for almost 2 hours because of timeout problems. You just keep doing it until they go through. If you would have stuck with it you probably would have had them.
8/15/92, 9/28/96, 8/28/98, 8/29/98, 9/18/98, 8/3/00, 8/9/00, 8/10/00, 8/23/00, 8/25/00, 9/1/00, 9/2/00, 4/28/03, 6/18/03, 7/5/03, 7/6/03, 10/1/04, 10/3/05, 6/19/08, 10/27/09, 10/31/09, 5/21/10, 9/3/11, 9/4/11, 10/21/13
More to Come....
Posters for Sale: http://community.pearljam.com/discussion/117469/posters-for-sale
T-Shirts for Sale: http://community.pearljam.com/discussion/149289/pj-t-shirt-trade-or-sale
You don't see a problem with that? Having to sit there for 2 hours and wait for a sale to go through. If you were to go to amazon.com and buy something there and you had to wait 2 hours for your sale to go through, you would not be using that site anymore after that experience. The point is that there has to be a better way to do this, noone should have to sit and wait for 2 hours to finalize a sale, much less 6 hours only to find out that you didn't get tickets at all.
If you happened to read alittle, you would notice that I wasn't even trying for tickets yesterday, however I was listing the myriad of problems that people had/ have had with the current system. And I'm sure they all heeded your great advice and continued to refresh and back arrow for hours.
But how do explain those who have multiple CC charges or checked out with seemingly nothing in their carts??? Ohh that's right the system is fine, I got tickets so all is right with the world and 10C.
Admin
Social awareness does not equal political activism!
5/23/2011- An utter embarrassment... ticketing failures too many to list.
Just brainstorming, no matter what system they put in place people will complain about it. What other ideas do you guys have to make it better?
2000 - Noblesville
2010 - Noblesville
2011 - EV solo St Louis, PJ20 Alpine Valley
2012 - San Fran (Oracle)
2013 - Wrigley, Pittsburgh, Buffalo
2014 - Cincy, St Louis, Detroit
2016 - Lexington, Wrigley
2018 - Wrigley
2022 - Nashville, St Louis
2024 - Noblesville, Wrigley
1. it has been this way for years. I know, that doesnt make it right, but we all know what to expect. I was not trying for NY or Boston, but have tried for tough shows before.
2. I will never agree that TM's method is better. the reason those sales are over within minutes is because TM (a) allows scalpers to use software to breach their system and grab a buttload tickets while you're still trying to figure out what the fuck those squiggly letters are, and (b) they scalp their own tickets through their own broker company (TicketsNow or whatever its called). at least here I know that it is other fans getting the tickets.
3. all of these shows have general sales too. yes, 10C seats are usually awesome, but its not like the Vic where you have no other option.
I'm not a computer guy so I cant really suggest how to make it better, I do wish the servers could handle the volume better, but I cant join in with everyone slamming 10C over this now.
Posters for Sale: http://community.pearljam.com/discussion/117469/posters-for-sale
T-Shirts for Sale: http://community.pearljam.com/discussion/149289/pj-t-shirt-trade-or-sale
If there were so many timeout problems, it is because the system cannot handle all of the requests; this would be fine 10 years ago... but now there's enough technology to be able to avoid those issues. I got tickets for both shows, but the only reason I did was because I'm probably more computer-versed and could figure out what to do... ohhh, and I had 3 hours to spare.... and I was patient enough. None of the 3 should've been necessary though.
As a comparison with the other 3 fan clubs I'm part of (Metallica, Iron Maiden and AC/DC), it took me less than a minute to secure tickets for all those shows through Ticketmaster; their flaw is that they let people to register and score tickets even after the tour leg has been announced and don't really take seniority into consideration, which is something I love about PJ (even while being a newbie around here, since July last year).
Just today I got tickets for Iron Maiden within the minute and was charged a 13USD fee overall vs 6.50US in TC. Yes, I rather give those 6.50 to the bands instead of Ticketmaster (which I don't like at all, but at least during the presales I've haven't had scalper issues so far) , but you cannot possibly say that it is people's fault they lost their tickets or that they couldn't figure out the links to buy specific shows are sequential to save a step. And if spending an extra 6.50 means that one can get its tickets right away or at least know they sold out in 15 minutes, I rather pay for it.
You have no idea how nervous I was about having to revive yesterday's ordeal with today's Iron Maiden presale; everything was a breeze, and those $6.50 extra were well invested.
I'd wished to have an Hybrid fan club: Use a reliable ticket service (whether in-house or outsourced, but reliable) , with a 2-4 ticket limit during the pre-sale (at least during the first hours) to the fans that have been with the club before the shows have been announced.
It's not a matter of slamming anyone, at least from my end; it's more like a way of asking them to handle it better the next time.
I will never think they were planning for this to happen (yes, lets only allow 50 concurrent connections so everybody else gets dead-nervous), but once it happened, they can take measures to improve.
but I'm hoping Hartford will be lucky for us as its our 29th anniversary and we want to spend it with Pearl Jam BUT if they haven't fixed anything it will probably be just as frustrating as its another high demand show.
Honestly there a lot of factors beside the site being over loaded. Sometimes a persons interent connection can really affect their productivity in times like this. I also agree with some of the others that not everyone can get tickets because unfortunatly there are much more of us than there are tickets.
I don't mean to start a nasty pissing match but I've heard a lot of complaining on this board and it bothers me because first we were complaining about no tour, then it was ticket prices, now it's the site.
Jesus, either enjoy the band or don't...all of us have missed out on fan club tickets every now and again, deal with it. Buck up and buy them on Friday, it is what I would be doing if something went astray for me as well.
Peace out, feel the love that Pearl Jam puts out there don't be so negative. The band really doesn't owe us shit, their just guys who write great songs and were fortunate enough to make a living of it.
2000 - St. Louis
2003 - West Palm Beach, St. Louis, Champaign, Bonner Springs, and East Troy
2004 - St. Louis, Asheville, and Kissimmee
2005 - Kitchener and London, Ontario
2006 - Chicago Night 1, Cincinnati, and St. Paul Night 1
2007 - Lollapalooza
2010 - St. Louis and Noblesville
2011 - East Troy PJ20 Night 1 and Night 2
2013 - Wrigley and Oklahoma City
2014 - St. Louis and Memphis
2016 - Lexington
2018 - Wrigley Night 1
"I know I was born and I know that I'll die...the in between is mine"
i think we all would be much less pissed about all this if it was done and over with in 15 min vs. 4 hours....i think that is the major bitch. if i have a real shot at getting them, like everyone else, then fine but to sit for 3 hours waiting for this shit to be over cause "it might NOT be over since it still says TEMPORARILY" and folks at 1 hour are pulling seats or i have the buy button for 40 minutes and all the page does is time out.....its frustrating as hell. on a TM site or another that can handle the traffic, this would be over in 15 min. i would be bummed i didn't get them but i wouldn't be completely PISSED for wasting 2-3 hours and then not getting them....i seriously think that if it went fast and smooth, even if you got timed out but it was over in 15 min, i think we'd all take it like it is, its a sprint to the finish, some make it some don't, but it surely wouldn't be as painful as this process was for MSG...or boston. we changed our plans and are going to columbus and cleveland, we'll probably have better seats due to less demand but the gigs compared to MSG....who knows....probably won't stand up, but i'm happy to get to see them again twice this mini tour. rock on boys and keep the faith, i hope 10C sees the light here and does the right thing.
What did the 10C say . . .
• DO NOT LOGIN USING MULTIPLE COMPUTERS!!!!! This creates a bottle neck of web traffic which can result in site failure and loss of ticket order. We can not stress this one enough.
We can not stress this one enough. We can not stress this one enough. We can not stress this one enough.
People who got shut out should be mad at people like "ssdr18".
"two computers up and 3 browsers"
Sad fact . . . . a lot of 10C members logon using multiple computers . . . .
Their are also a lot of 10C members that are scam artists . . . multiple memberships (brother, sister, uncle, etc) . . . having 10C tickets to a show but trying upgrade their location by saying they don't have 10C tickets. There is a group of gals that always find some willing partner to split a pair of 10C tickets in a better location than their own 10C seats. I just have to laugh at these people . . . pathetic.
I know a 10C member in Florida that works in an IT department and uses his staff to run 6 computers with 3 memberships (himself, mom, and brother) to buy tickets to NYC shows.
There is a segment of 10C members that are kind of slimy.