Only one way to solve the presale problem

chromiam

outsourcing.

There is no reason for 10C to upgrade servers for a week worth of heavy usuage a year. So its time to call up TM or Comcasttix and inquire about them hosting the 10C presales. They both work off proven technology and with member specific passwords, would help eliminate scalpers getting tickets. However, I have a feeling it could lead to an influx of "new" 10C members (read scalpers) trying to get their hand on tickets. But with a 1 pair per member per credit card restriction it would also limit scapler inflitration.

Just my thoughts on the debacle that we now call presale days... at least presale days for major city dates. Just an attempt to limit the stress and uncertainty that presale days now bring. And I mean its not like we don't pay handling or venue fees now anyway....

BraceYourSelf

I agree! if you can't beat 'em join 'em

demonscars

They don't even need to do that. They can use something like Amazon's S3 service which is specifically meant for things like this - high traffic for a period of time. It's cloud computing meaning the site is actually on a bunch of computers and you get the data closest to you and free. And they only pay for the bandwith they use. For a few days a year it's more than worth it and it's affordable. I'm sure they could easily set that up instead of this horrible way they've been doing things for years now.

coachchris

I didn't even try to get tickets for any of the shows this tour but I can feel for everyone frustrated with the way things work around here during ticket time.

My question is, how much would it cost to have the operation run smoothly as it does with Ticketmaster? I really know nothing about computers. Are we talking $10 or are we talking $100 000?

It's simply my opinion but I think if 10c could tell us "The system is going to run smoothly for 15 minutes and then tickets will be gone. Some of you will be shut out but we've done our best to make things run smoother on our end. Good Luck!" we'd all be happy with that and understand the whole supply vs. demand issue.

I'm sure 99% of us wouldn't have a problem to the cost of the fanclub increasing $5 or $10 to help cover the cost of a better server or whatever you guys are talking about

I would also believe that out of all the 10c members there has to be atleast one person here who could contact 10c and set this all up for them since they apparently aren't doing it themselves :?:

SPEEDY MCCREADY

chromiam wrote:

outsourcing.

There is no reason for 10C to upgrade servers for a week worth of heavy usuage a year. So its time to call up TM or Comcasttix and inquire about them hosting the 10C presales. They both work off proven technology and with member specific passwords, would help eliminate scalpers getting tickets. However, I have a feeling it could lead to an influx of "new" 10C members (read scalpers) trying to get their hand on tickets. But with a 1 pair per member per credit card restriction it would also limit scapler inflitration.

Just my thoughts on the debacle that we now call presale days... at least presale days for major city dates. Just an attempt to limit the stress and uncertainty that presale days now bring. And I mean its not like we don't pay handling or venue fees now anyway....

I had this exact same conversation with Marybeth yesterday.....

Outsourcing is the answer....

RedMosquito22

The system is fine. Not everyone can get a ticket. My goodness. There were probably 250,000 people trying for 12,000 tickets. The East Coast big shows(Philly and NY) are the hardest to get. Try Ct tomorrow, I guarantee you get them no problem.

I got shut out of the first 2 spectrum shows and was upset, but I definitely didn't cry and write the ten club crying about it. I knew it was a gamble and I lost. Luckily they added 2 more shows and I got in. You can't get into every show you want.

Phantom Pain

SPEEDY MCCREADY wrote:

chromiam wrote:

outsourcing.

There is no reason for 10C to upgrade servers for a week worth of heavy usuage a year. So its time to call up TM or Comcasttix and inquire about them hosting the 10C presales. They both work off proven technology and with member specific passwords, would help eliminate scalpers getting tickets. However, I have a feeling it could lead to an influx of "new" 10C members (read scalpers) trying to get their hand on tickets. But with a 1 pair per member per credit card restriction it would also limit scapler inflitration.

Just my thoughts on the debacle that we now call presale days... at least presale days for major city dates. Just an attempt to limit the stress and uncertainty that presale days now bring. And I mean its not like we don't pay handling or venue fees now anyway....

I had this exact same conversation with Marybeth yesterday.....

Outsourcing is the answer....

SPEEDY MCCREADY

RedMosquito22 wrote:

The system is fine. Not everyone can get a ticket. My goodness. There were probably 250,000 people trying for 12,000 tickets. The East Coast big shows(Philly and NY) are the hardest to get. Try Ct tomorrow, I guarantee you get them no problem.

The system is FAR from fine.....

chromiam

SPEEDY MCCREADY wrote:

chromiam wrote:

outsourcing.

There is no reason for 10C to upgrade servers for a week worth of heavy usuage a year. So its time to call up TM or Comcasttix and inquire about them hosting the 10C presales. They both work off proven technology and with member specific passwords, would help eliminate scalpers getting tickets. However, I have a feeling it could lead to an influx of "new" 10C members (read scalpers) trying to get their hand on tickets. But with a 1 pair per member per credit card restriction it would also limit scapler inflitration.

Just my thoughts on the debacle that we now call presale days... at least presale days for major city dates. Just an attempt to limit the stress and uncertainty that presale days now bring. And I mean its not like we don't pay handling or venue fees now anyway....

I had this exact same conversation with Marybeth yesterday.....

Outsourcing is the answer....

great minds think alike... hahahahahaha

and I wasn't even trying for tickets yesterday, but I know some of the frustration people must have been feeling

SPEEDY MCCREADY

chromiam wrote:

great minds think alike... hahahahahaha

and I wasn't even trying for tickets yesterday, but I know some of the frustration people must have been feeling

Yep...

It sickens me, that a bunch of my friends got shut out....It really does....

You wait all year, you pay your dues, you buy the posters, you buy the $150 10 re-release, you buy the hoodies......Then you get SHUT OUT for shows??? FUCK!!!!!

I now have a list in front of me of friends who got shut out....I will try my damdest for a few weeks, to help......Because I am SPEEDYFUCKINGMCCREADY!!!!!!!!!!

Yeah right.....hehehehe Hopefully I can find tickets for 1 or 2 friends......I will try anyway....

RedMosquito22

SPEEDY MCCREADY wrote:

RedMosquito22 wrote:

The system is fine. Not everyone can get a ticket. My goodness. There were probably 250,000 people trying for 12,000 tickets. The East Coast big shows(Philly and NY) are the hardest to get. Try Ct tomorrow, I guarantee you get them no problem.

The system is FAR from fine.....

It's only far from fine because you didn't get tickets. They aren't going to let ticketmaster distribute them and make the tickets $30 more expensive per ticket. This process is a gamble and you lost this time. I lost for 2 philly shows and got shut out of the Eddie solo tour but I didn't cry like a baby about it. Just go to a different show. There is one on sale today that is about a half hour away form NYC. There were around 12,000 tickets going up yesterday and about 200,000 going for them, you had about a 10% chance of getting them. You would complain even if you got shut out through ticketmaster, so what difference does it make. I kept getting booted when they were in my cart for an hour and a half, I just kept trying and trying and it finally went through.

Everyone thinks they are entitled something in this fan club and they aren't. If you are lucky enough to get 10 club tickets good for you, if not just buy them elsewhere or try a different show. Not everyone in the fan club can attend the msg show. It's just life and sometimes life isn't fair.

chromiam

RedMosquito22 wrote:

The system is fine. Not everyone can get a ticket. My goodness. There were probably 250,000 people trying for 12,000 tickets. The East Coast big shows(Philly and NY) are the hardest to get. Try Ct tomorrow, I guarantee you get them no problem.

I got shut out of the first 2 spectrum shows and was upset, but I definitely didn't cry and write the ten club crying about it. I knew it was a gamble and I lost. Luckily they added 2 more shows and I got in. You can't get into every show you want.

I think you miss the point here... its not about getting a ticket or not (we all know that tickets are limited and major city dates are highly sought). The problem is trying to get on the site or being on the site for 6 HOURS refreshing a page that says that tickets are temporarily out of stock or having tickets in your cart and not being able to check out because a timeout error, or checking out when there is apparently nothing in your cart or having your credit card charged 7 times and never having the transaction processed screen load.... among many other ridiculous incidents that have happened the last few times tickets have been sold.

It's a horrible way to do business and 10C should step up and own it and say they will find ways to change it... hell if they shut down the entire site except for the goods page during pre-sales, I don't think anyone would complain, as long as it helped.

vierello

The only way to solve the problem is to limit the number of shows you can buy fan club tickets to. You should only be able to get fan club tickets to one maybe two shows at the most. If you want to follow them around to different places then buy public sale tickets for the shows you don't get fan club tickets to. This would eliminate the problem of one person getting fan club tickets to 8 out of 11 shows and another person who can only go to one or only wants to go to one getting shut out of that one show. I just think they need to do whatever they can to come as close to gauranteeing that anyone that wants to go to a show using fan club tickets can go to a show. Granted some of the more popular venues would still be "high traffic" but the traffic would be much less than it is now, and I think there would be many more happy fan club members. Even if you outsource, there are going to be people that get fan club tix to multiple shows and people that don't get any, they have to limit that in order for it to get better.

FiveB247x

Even if the 10C got a bigger server which would speed up ticket sales, the same people would bitch for missing out on tickets because they were gone so quickly. Instead of bottle-necking and delays,etc, it'd be like ticketmaster where tickets are on sale for 4 minutes and then gone. So to summarize, people would still bitch bout being screwed out of tix - just instead of a long sale, it'd be quick.

QuarterToTen

SPEEDY MCCREADY wrote:

chromiam wrote:

outsourcing.

There is no reason for 10C to upgrade servers for a week worth of heavy usuage a year. So its time to call up TM or Comcasttix and inquire about them hosting the 10C presales. They both work off proven technology and with member specific passwords, would help eliminate scalpers getting tickets. However, I have a feeling it could lead to an influx of "new" 10C members (read scalpers) trying to get their hand on tickets. But with a 1 pair per member per credit card restriction it would also limit scapler inflitration.

Just my thoughts on the debacle that we now call presale days... at least presale days for major city dates. Just an attempt to limit the stress and uncertainty that presale days now bring. And I mean its not like we don't pay handling or venue fees now anyway....

I had this exact same conversation with Marybeth yesterday.....

Outsourcing is the answer....

After all these years, it is apparent that it is the only answer, it Has to be.

The frustration just continues to mount and it's just not right.
Certainly not the way to treat the most loyal of your fans.

RedMosquito22

chromiam wrote:

RedMosquito22 wrote:

The system is fine. Not everyone can get a ticket. My goodness. There were probably 250,000 people trying for 12,000 tickets. The East Coast big shows(Philly and NY) are the hardest to get. Try Ct tomorrow, I guarantee you get them no problem.

I got shut out of the first 2 spectrum shows and was upset, but I definitely didn't cry and write the ten club crying about it. I knew it was a gamble and I lost. Luckily they added 2 more shows and I got in. You can't get into every show you want.

I think you miss the point here... its not about getting a ticket or not (we all know that tickets are limited and major city dates are highly sought). The problem is trying to get on the site or being on the site for 6 HOURS refreshing a page that says that tickets are temporarily out of stock or having tickets in your cart and not being able to check out because a timeout error, or checking out when there is apparently nothing in your cart or having your credit card charged 7 times and never having the transaction processed screen load.... among many other ridiculous incidents that have happened the last few times tickets have been sold.

It's a horrible way to do business and 10C should step up and own it and say they will find ways to change it... hell if they shut down the entire site except for the goods page during pre-sales, I don't think anyone would complain, as long as it helped.

If they were in your cart and you gave up or hit refresh because of an error that's your fault. you hit the back arrow and keep trying. I had them in my cart for almost 2 hours because of timeout problems. You just keep doing it until they go through. If you would have stuck with it you probably would have had them.

given2fly23

I'm not reading through all of the responses, but there is no way that I want these tickets in the hands of anybody other than the band!

vierello

RedMosquito22 wrote:

chromiam wrote:

RedMosquito22 wrote:

The system is fine. Not everyone can get a ticket. My goodness. There were probably 250,000 people trying for 12,000 tickets. The East Coast big shows(Philly and NY) are the hardest to get. Try Ct tomorrow, I guarantee you get them no problem.

I got shut out of the first 2 spectrum shows and was upset, but I definitely didn't cry and write the ten club crying about it. I knew it was a gamble and I lost. Luckily they added 2 more shows and I got in. You can't get into every show you want.

I think you miss the point here... its not about getting a ticket or not (we all know that tickets are limited and major city dates are highly sought). The problem is trying to get on the site or being on the site for 6 HOURS refreshing a page that says that tickets are temporarily out of stock or having tickets in your cart and not being able to check out because a timeout error, or checking out when there is apparently nothing in your cart or having your credit card charged 7 times and never having the transaction processed screen load.... among many other ridiculous incidents that have happened the last few times tickets have been sold.

It's a horrible way to do business and 10C should step up and own it and say they will find ways to change it... hell if they shut down the entire site except for the goods page during pre-sales, I don't think anyone would complain, as long as it helped.

If they were in your cart and you gave up or hit refresh because of an error that's your fault. you hit the back arrow and keep trying. I had them in my cart for almost 2 hours because of timeout problems. You just keep doing it until they go through. If you would have stuck with it you probably would have had them.

You don't see a problem with that? Having to sit there for 2 hours and wait for a sale to go through. If you were to go to amazon.com and buy something there and you had to wait 2 hours for your sale to go through, you would not be using that site anymore after that experience. The point is that there has to be a better way to do this, noone should have to sit and wait for 2 hours to finalize a sale, much less 6 hours only to find out that you didn't get tickets at all.

chromiam

RedMosquito22 wrote:

If they were in your cart and you gave up or hit refresh because of an error that's your fault. you hit the back arrow and keep trying. I had them in my cart for almost 2 hours because of timeout problems. You just keep doing it until they go through. If you would have stuck with it you probably would have had them.

If you happened to read alittle, you would notice that I wasn't even trying for tickets yesterday, however I was listing the myriad of problems that people had/ have had with the current system. And I'm sure they all heeded your great advice and continued to refresh and back arrow for hours.

But how do explain those who have multiple CC charges or checked out with seemingly nothing in their carts??? Ohh that's right the system is fine, I got tickets so all is right with the world and 10C.

dougfloyd

I'm not on here to complain, but seeing all the posts about the presale process has had me thinking about it. Maybe they could change the presale rules so that 10c member logins were restricted based on seniority. Let's say that on the first day of presales all the shows go on sale and each member is only allowed to buy tickets to 1 show. Then limit the logins to the Goods section so from 8am - 9am 10c member numbers 1-50XXX are allowed to login, then from 9am-10am 10c members 1-100XXX are allowed to login, etc. Then the rest of the week, the rest of the tickets are first come first serve. Keep the lottery in place for rows 1-2 & 9-10 so newer members still have a shot at seats up front.

Just brainstorming, no matter what system they put in place people will complain about it. What other ideas do you guys have to make it better?

demetrios

demetrios wrote:

Someday oh someday, there will be 10club only show's for these huge events. Where no fan's miss out. For example set a rule that on this day, for 24 hour's only, the MSG ticket's will be available for 10club member's. After the 24 hour window, what ever seats are left, give that amount of seats to the box office and let them do whatever they want.

Doubt this rule will ever work out in the future. But imo, it would be the greatest thing ever!
In business, you want all your paying fan club member's to be happy, right?
You don't want complaints & hate for the business, right?
If the events/arena doesn't allow this practice, find another place to do your business.
Though if all events/arenas are owned & operated by Ticketmaster, your fucked.
Try to find an arena that is not owned or operated by Live Nation & Ticketmaster.
Try it out & see. Cause if it works, and yes, it will work ..
I want 20% of the cut!