The Ten Club server is not the problem...

Mrs.Vedder78

Im not upset about not getting tix, I went to buy them always knowing that was a possibility, Im upset about the 4 hours of refreshing until it finally said OUT OF STOCK :(

on2legs

decides2dream wrote:

on2legs wrote:

decides2dream wrote:

Yes.. but if the server was faster 300 other people might have beaten you to the buy button and you would never have had the chance to even make it to the check out phase.

perhaps.
it's all hypothetical.
point is, more efficiency would simply make the whole procedure less STRESSFUL, and i think everyone can agree that would be a plus. imo, that seems to be the big problem and wht most people get upset about.

it is what it is.

Agreed.

Tone

Again, I would have no problem if they sold out faster rather than leaving people trying for 5+ hours. That, to me, is utterly ridiculous and shows a lack of respect for our time. Yes, no-one's holding a gun to our heads making us try to get tickets, but that's what we do. I'm all for a faster server if it means never having to experience what I experienced today and the tix sell out faster.

Paul Andrews

I doubt very much server quality has anything to do with it. From what I can tell the 10c server is located in a very good centre. It is the dupral content management system that is probably struggling with the number of page requests. Once user is logged in, no caching takes place nad so everything needs to run through the database system. I'll bet my balls, that's where the problem lies. The server itself can probably take many thousands of requests a second, it's the software.

and for the record, I missed out on MSG2 tickets too.

PJ_is_better_than_Brad_Paisley

sounds a lot like posters before this last tour, waiting in line for an hour only to see a guy pay hobos to buy them up before you get them....THEY changed that, so be patient. Ten club always listens and always tries to do the best they can.

on2legs

Paul Andrews wrote:

I doubt very much server quality has anything to do with it. From what I can tell the 10c server is located in a very good centre. It is the dupral content management system that is probably struggling with the number of page requests. Once user is logged in, no caching takes place nad so everything needs to run through the database system. I'll bet my balls, that's where the problem lies. The server itself can probably take many thousands of requests a second, it's the software.

I just realized that I know nothing about computers.

pandora

the people who were lucky today are understanding
the people who spent hours and aren't lucky enough to be going to the show are not so understanding

just tina

i don't know...selling out faster is more humane that having people sit at their computers for 7 hours. two shows, seven hours, and 0 tickets. exhausted.

so...anyone have an extra for msg 2?

Tone

pandora wrote:

the people who were lucky today are understanding
the people who spent hours and aren't lucky enough to be going to the show are not so understanding

Indeed... I have no sense of humour or understanding about 10c presales after today.

Gilliam2010

The Website Performance is rediculous! The amount of tickets availabe might not be fixable, but things like long-ass refresh times, pictures not loading, servers crashing, or the anxiety of sitting infront of the computer for 8 hours with littie success, can be fixed.

Hell I would even do it for tickets! Let me know.....

sfrench

Scaling traffic is tough.

While the 10C runs the fan facing consumer aspect of this band, they aren't awesome internet architecture wizards. My sincere hope is that they can find some great technical people to help them develop a scalable platform that they can use to continue to sell us tickets, cd's, tshirts, and deliver even more awesome things as the internet continues to become an even more important part of how a self-ran music company runs.

Then again... I know how to do this. Maybe I should just be writing this and charging bands for it


As a suggestion, for when they get somebody with some internet chops:

Something like Amazon's EC2 might be a good option for their e-commerce portion of the site so that they can elastically scale it on days like today when they get an order of magnatude more traffic than they get any other day.

PJ_is_better_than_Brad_Paisley

Lets face it, PJ fans are ridiculously spoiled, and when they don't get what in many's eyes they are entitled too, they throw a hissy fit. (I am not knocking the fans here, just making an observation from SEVERAL years of the pit)

that being said I would be in the dumps if I did not get tickets, and probably feel bitter and resentful too, I think it is human nature to vent when you are disappointed

I still love you all tickets or not

dreamweaver

That was crap. I came close to getting tickets way too many times and ended up with nothing. Would rather one and done.

Wobbie

on2legs wrote:

Paul Andrews wrote:

I doubt very much server quality has anything to do with it. From what I can tell the 10c server is located in a very good centre. It is the dupral content management system that is probably struggling with the number of page requests. Once user is logged in, no caching takes place nad so everything needs to run through the database system. I'll bet my balls, that's where the problem lies. The server itself can probably take many thousands of requests a second, it's the software.

I just realized that I know nothing about computers.

I figured it was a flux capacitor problem.

bd10

nah, it's all ball bearings these days.

OffHeGoes29

I'm in the same boat with hartford tickets .....thats not going to stop me :x ....I get on a plane tomorrow to Rome for spring break ....come 4PM Italy time on Friday, I will be at an internet cafe and fighting with ticketmaster :twisted: .....if that doesn't work....whore myself out on craigslist untill I get tickets! :shock:

Spot In The Sky

As I stated in another thread- they should have the tickets on the main goods page instead of the featured items of the PJ onsies, and have it add right to cart instead of hitting the buy button and THEN adding to cart. It would cut out 3/4 of the websites people are waiting to load.