Pre-Sale Frustration
coachkecz
Posts: 29
Why is the site sooooooo slow (and sometimes just not available) during pre-sales? I make sure to log in early, do my test run (adding items to the cart and going through the checkout procedure) and such only to have the Goods section largely unavailable for the minutes leading up to and immediately following the ticket release.
I understand there are thousands of fans flocking to the site, but is there some a priori reason that 10C can't muster enough resources to ensure a smooth experience? I don't much about hosting these kinds of things but it seems like its just a resource issue.
It is just so frustrating to see "Internet Explorer cannot display the webpage" or whatever the Firefox's "The connection has timed out". I can live with "Sold Out" or "Temporarily Sold Out" but to just not get the page at all is just too much.
Please 10C, please deploy more resources. I will gladly pay $50 in yearly membership dues if you can create a painless pre-sale.
I understand there are thousands of fans flocking to the site, but is there some a priori reason that 10C can't muster enough resources to ensure a smooth experience? I don't much about hosting these kinds of things but it seems like its just a resource issue.
It is just so frustrating to see "Internet Explorer cannot display the webpage" or whatever the Firefox's "The connection has timed out". I can live with "Sold Out" or "Temporarily Sold Out" but to just not get the page at all is just too much.
Please 10C, please deploy more resources. I will gladly pay $50 in yearly membership dues if you can create a painless pre-sale.
Post edited by Unknown User on
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very frustrating yes.
4-17-1994 Paramount Theater, NYC
6-20-1995 Red Rocks (Sponsored By No One tour)
6-23-1998 Fiddler’s Green, CO
7-09-2003 MSG NYC
9-28-2004 Fleet Center, Boston (Vote For Change warmup)
6-01-2006 & 6-03-2006 E. Rutherford, NJ
6-25-2008 MSG NYC * 7-07-2008 EV NJPAC
JEFFREY ROSS ROGERS 1975-2002
9.10.98 NYC / 8.23.00 JONES BEACH /4.30.03 UNIONDALE / 7.9.03 NYC /5.12.06 ALBANY/ 6.1.06 E.RUTHEFORD/ 6.3.06 E. RUTHEFORD/ CAMDEN 6.19.08/ NYC 6.24.08/ NYC 6.25.08/ HARTFORD 6.27.08/ CHICAGO 8.24.09/ PHILLY 10.31.09/ HARTFORD 5.15.10/ NEWARK 5.18.10/ NYC 5.20.10/ CHICAGO 7.19.13/ BROOKLYN 10.18.13/ BROOKLYN 10.19.13/ HARTFORD 10.25.13/ NYC 9.26.15/ 4.8.16 FT. LAUDERDALE/ 4.9.16 MIAMI / 5.1.16 NYC/ 5.2.16 NYC / 8.5.16 BOSTON / 8.7.16 BOSTON/ 8.20.18 CHICAGO/ 9.2.18 BOSTON/ 9.4.18 BOSTON/ 9.18.21 ASBURY PARK
finally, FUCK TICKETMASTER
They HAVE? Where? I've been trying for 30 minutes to get 5/21, can't seem to add to cart!!!
**PROUD member of the "Stop the Evacuation and Riot Act Hating!" Club**
JEFFREY ROSS ROGERS 1975-2002
9.10.98 NYC / 8.23.00 JONES BEACH /4.30.03 UNIONDALE / 7.9.03 NYC /5.12.06 ALBANY/ 6.1.06 E.RUTHEFORD/ 6.3.06 E. RUTHEFORD/ CAMDEN 6.19.08/ NYC 6.24.08/ NYC 6.25.08/ HARTFORD 6.27.08/ CHICAGO 8.24.09/ PHILLY 10.31.09/ HARTFORD 5.15.10/ NEWARK 5.18.10/ NYC 5.20.10/ CHICAGO 7.19.13/ BROOKLYN 10.18.13/ BROOKLYN 10.19.13/ HARTFORD 10.25.13/ NYC 9.26.15/ 4.8.16 FT. LAUDERDALE/ 4.9.16 MIAMI / 5.1.16 NYC/ 5.2.16 NYC / 8.5.16 BOSTON / 8.7.16 BOSTON/ 8.20.18 CHICAGO/ 9.2.18 BOSTON/ 9.4.18 BOSTON/ 9.18.21 ASBURY PARK
finally, FUCK TICKETMASTER
**PROUD member of the "Stop the Evacuation and Riot Act Hating!" Club**
I don't know if it's appropriate to talk about, but I've noticed this same thing.
It is deeply disturbing, and business as usual.
Before they go on sale to the TC, they're up on other sites at an outrageous markup. Makes me sick.
The brokers are listing tickets they *think* they'll get with their connections, not what they actually have in hand. Its a speculation market, most of the time they don't even get those tickets listed until someone places an order, then they work to fill the order.
if [ "Eli was in the grasP in '08" = "true" ]; then
Brady Fumbled in '01
fi
Terrible.
I trust you know more about it than me.
It brought to mind the "news"/common practice concerning bands like Van Halen arranging with TM ahead of time that certain lots of tickets (namely, the best sections in the house) would go directly to ticket agencies. If I recall correctly, TM did the same thing to Springsteen, who was not happy about it at all.
My concern is/was, that the future rights to seats have already been sold to the agencies by TM.
But, if those sites are just listing hopes and dreams at a 40% markup, I guess I should just chill the fuck out already.
It seems this may be typical for most people. I understand some technical difficulties (as I am a software engineer) but this is kind of silly.
Has anyone heard an update form someone in charge of the system?
sigh of relief.
anyone know where the tickets could be. I was a member years ago, let my membership lapse, but signed up about 6 months ago again. Does that mean I'll be in the nosebleeds? or are all these pre-sale, fanclub tickets good?
Maybe no-one is able to get past the 10 minute cart time-out and thus we are always stuck in "Temporarily out of stock"? Pages are loading faster for me now, suggesting lighter loads on the servers, but how come we're still stuck in limbo?
I am extremely surprised that there has not been (as far as I have seen) any effort to inform the users of a problem that obviously exists. I'm not sure if I should keep trying or wait till something is done.
I guess I'll keep trying, some people said they got through....
temp out of stock
temp out of stock
temp out of stock
for 6 hours.... come on. seriously
buy some servers. extra bandwidth please
There's always some back room dealings going on, and that's part of why PJ does the ticket sales directly to fan club before they release to the promoters.
The biggest problem with ticket sales today is that the promoters never release to the public the # of seats available for a given show as they feel that's like intellectual property. God forbid we know going in there are only 5k seats total to buy and that's why a show sells out in under 5 mins in a venue that might have a capacity of 20k, so then we all could question where the other 15k seats went.
I give PJ credit for trying to do right by their fans, but it sucks when you go to a site and spend hours *hoping* to get 2 seats in an unknown location, based on what your member # is, although they've done some interesting things of late to correct that problem of the same people always getting front row center seats.
The infrastructure has always been questionable at best IMHO for pre-sales, they know when a pre-sale is coming, they've seen in the past there have been problems, but they don't hold their hosting company up to the standards that we come to expect. I mean is it *really* that expensive to put additional backend servers online to handle a pre-sale load, especially for a known amount of time? We always ask the same questions at every pre-sale and we never seem to get real answers.
if [ "Eli was in the grasP in '08" = "true" ]; then
Brady Fumbled in '01
fi
but
my ex's bar burnt down.