Pre-Sale Frustration

coachkecz
coachkecz Posts: 29
edited March 2010 in Given To Fly (live)
Why is the site sooooooo slow (and sometimes just not available) during pre-sales? I make sure to log in early, do my test run (adding items to the cart and going through the checkout procedure) and such only to have the Goods section largely unavailable for the minutes leading up to and immediately following the ticket release.

I understand there are thousands of fans flocking to the site, but is there some a priori reason that 10C can't muster enough resources to ensure a smooth experience? I don't much about hosting these kinds of things but it seems like its just a resource issue.

It is just so frustrating to see "Internet Explorer cannot display the webpage" or whatever the Firefox's "The connection has timed out". I can live with "Sold Out" or "Temporarily Sold Out" but to just not get the page at all is just too much.

Please 10C, please deploy more resources. I will gladly pay $50 in yearly membership dues if you can create a painless pre-sale.
Post edited by Unknown User on
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Comments

  • Nadine328
    Nadine328 Posts: 2
    I had tickets in my cart...checkout, ooops they're gone...this is bullshit.
  • mikemost
    mikemost Posts: 4
    didn't we pay a membership to be able to purchase pre-sale tickets, this is very frustrating that I can't get to any tickets page to purchase. Very bummed out right now... will post back if I ever succeed in getting my pair.
  • Armogi
    Armogi Posts: 76
    that's it, I got the temp sold out already.
    very frustrating yes.
  • NM1207
    NM1207 Posts: 1
    This has to be the worse pre sale, hands down.
  • LL98027
    LL98027 Posts: 1
    I agree what the hell are we paying fan club dues for? After many error messages finally got to the checkout page just to get another error message and then when i got back in no tix available! WTF ten club? I've been a dues paying member for over a decade just to get shut out of the presale and still not have my xmas single on March 16th? You guys should learn a thing or 2 from REM's flawless fanclub! This SUCKS!!!
  • suzrado
    suzrado Posts: 6
    VERY frustrating. Had them finally in my cart after 15 minutes of getting thrown out and then poof, thrown out again, tickets gone, just like that. Very sad, very very sad and disappointed.
    suz duddy
  • Laura in NJ
    Laura in NJ Posts: 176
    Agree. It's the worst presale by far. New York metro is the worst market in the world to try and buy PJ presale tix. Denver was sooooooooo easy.
    Laura in NJ
    4-17-1994 Paramount Theater, NYC
    6-20-1995 Red Rocks (Sponsored By No One tour)
    6-23-1998 Fiddler’s Green, CO
    7-09-2003 MSG NYC
    9-28-2004 Fleet Center, Boston (Vote For Change warmup)
    6-01-2006 & 6-03-2006 E. Rutherford, NJ
    6-25-2008 MSG NYC * 7-07-2008 EV NJPAC
  • patfear
    patfear Posts: 2
    Not to mention that tickets for these shows have been available through ticket agencies for a few weeks already. Just another rip off.
  • js210092
    js210092 Posts: 1
    omg...this is killing, I have been on such a high, since I got to go to the snl taping saturday, was soo excited for today, total buzzkill right now
    js
  • LouisC1974
    LouisC1974 Posts: 4
    I agree worst 10 club pre-sale ever, everytime I had tickets they said sold out. what gives 10club I had no problems in the past.
  • angryyoungman
    angryyoungman Medford, NY Posts: 1,028
    3 1/2 hours, shut out of both shows. . .i took a half day off from work for this?
    i have wished for so long, how i wish for you today
    JEFFREY ROSS ROGERS 1975-2002

    9.10.98 NYC / 8.23.00 JONES BEACH /4.30.03 UNIONDALE / 7.9.03 NYC /5.12.06 ALBANY/ 6.1.06 E.RUTHEFORD/ 6.3.06 E. RUTHEFORD/ CAMDEN 6.19.08/ NYC 6.24.08/ NYC 6.25.08/ HARTFORD 6.27.08/ CHICAGO 8.24.09/ PHILLY 10.31.09/ HARTFORD 5.15.10/ NEWARK 5.18.10/ NYC 5.20.10/ CHICAGO 7.19.13/ BROOKLYN 10.18.13/ BROOKLYN 10.19.13/ HARTFORD 10.25.13/ NYC 9.26.15/ 4.8.16 FT. LAUDERDALE/ 4.9.16 MIAMI / 5.1.16 NYC/ 5.2.16 NYC / 8.5.16 BOSTON / 8.7.16 BOSTON/ 8.20.18 CHICAGO/ 9.2.18 BOSTON/ 9.4.18 BOSTON/ 9.18.21 ASBURY PARK

    finally, FUCK TICKETMASTER
  • Niera
    Niera Posts: 208
    patfear wrote:
    Not to mention that tickets for these shows have been available through ticket agencies for a few weeks already. Just another rip off.

    They HAVE? Where? I've been trying for 30 minutes to get 5/21, can't seem to add to cart!!!
    Can't wear my mask... your first, my last...
    **PROUD member of the "Stop the Evacuation and Riot Act Hating!" Club**
  • angryyoungman
    angryyoungman Medford, NY Posts: 1,028
    hate that if you get tickets is determined by how fast your internet connection is. . .what can you do
    i have wished for so long, how i wish for you today
    JEFFREY ROSS ROGERS 1975-2002

    9.10.98 NYC / 8.23.00 JONES BEACH /4.30.03 UNIONDALE / 7.9.03 NYC /5.12.06 ALBANY/ 6.1.06 E.RUTHEFORD/ 6.3.06 E. RUTHEFORD/ CAMDEN 6.19.08/ NYC 6.24.08/ NYC 6.25.08/ HARTFORD 6.27.08/ CHICAGO 8.24.09/ PHILLY 10.31.09/ HARTFORD 5.15.10/ NEWARK 5.18.10/ NYC 5.20.10/ CHICAGO 7.19.13/ BROOKLYN 10.18.13/ BROOKLYN 10.19.13/ HARTFORD 10.25.13/ NYC 9.26.15/ 4.8.16 FT. LAUDERDALE/ 4.9.16 MIAMI / 5.1.16 NYC/ 5.2.16 NYC / 8.5.16 BOSTON / 8.7.16 BOSTON/ 8.20.18 CHICAGO/ 9.2.18 BOSTON/ 9.4.18 BOSTON/ 9.18.21 ASBURY PARK

    finally, FUCK TICKETMASTER
  • Niera
    Niera Posts: 208
    I guess I just don't understand enough about these things work on the back end, but I saw the ticket pair for 5/21 appear, was able to click it, then click "Add to Cart" and have been clicking "Add to Cart" -- or refresh -- for 34 minutes now.... should I just give up? My kids are getting hungry... :P
    Can't wear my mask... your first, my last...
    **PROUD member of the "Stop the Evacuation and Riot Act Hating!" Club**
  • oona left
    oona left Posts: 1,677
    Niera wrote:
    patfear wrote:
    Not to mention that tickets for these shows have been available through ticket agencies for a few weeks already. Just another rip off.

    They HAVE? Where? I've been trying for 30 minutes to get 5/21, can't seem to add to cart!!!

    I don't know if it's appropriate to talk about, but I've noticed this same thing.

    It is deeply disturbing, and business as usual.

    Before they go on sale to the TC, they're up on other sites at an outrageous markup. Makes me sick.
  • boomhauer
    boomhauer Posts: 88
    oona left wrote:
    Niera wrote:
    patfear wrote:
    Not to mention that tickets for these shows have been available through ticket agencies for a few weeks already. Just another rip off.

    They HAVE? Where? I've been trying for 30 minutes to get 5/21, can't seem to add to cart!!!

    I don't know if it's appropriate to talk about, but I've noticed this same thing.

    It is deeply disturbing, and business as usual.

    Before they go on sale to the TC, they're up on other sites at an outrageous markup. Makes me sick.

    The brokers are listing tickets they *think* they'll get with their connections, not what they actually have in hand. Its a speculation market, most of the time they don't even get those tickets listed until someone places an order, then they work to fill the order.
    9/22-23/1998 8/9-10,12/2000 4/11-13/2003 10/8/2004 6/11-12,28,30/2008 8/12/2009 9/3-4/2011 10/11-12/2013

    if [ "Eli was in the grasP in '08" = "true" ]; then
    Brady Fumbled in '01
    fi
  • JediRob
    JediRob Posts: 1
    Niera wrote:
    I guess I just don't understand enough about these things work on the back end, but I saw the ticket pair for 5/21 appear, was able to click it, then click "Add to Cart" and have been clicking "Add to Cart" -- or refresh -- for 34 minutes now.... should I just give up? My kids are getting hungry... :P
    Eh, kids can go without food for a lot longer then they let on.
  • IC53236
    IC53236 Posts: 2
    UNBELIEVABLE. i have NEVER had problems with 10c tickets i have been a member for like 15 years ... i have not evne taken advantage of my tenclub membership in a few years. And now that i go to use it once NOTHING i feel completely betrayed and am considering not renewing.

    Terrible.
  • oona left
    oona left Posts: 1,677
    patfear wrote:


    The brokers are listing tickets they *think* they'll get with their connections, not what they actually have in hand. Its a speculation market, most of the time they don't even get those tickets listed until someone places an order, then they work to fill the order.

    I trust you know more about it than me.

    It brought to mind the "news"/common practice concerning bands like Van Halen arranging with TM ahead of time that certain lots of tickets (namely, the best sections in the house) would go directly to ticket agencies. If I recall correctly, TM did the same thing to Springsteen, who was not happy about it at all.

    My concern is/was, that the future rights to seats have already been sold to the agencies by TM.

    But, if those sites are just listing hopes and dreams at a 40% markup, I guess I should just chill the fuck out already.
  • evenflowwma
    evenflowwma Posts: 75
    This is a joke! i took a half day off work as well! for what? this crap? i logged in at 5:30 and when 6 came the new york icon was nowhere to be found! until like 6:20? b.s all around, i want my membership money back! what the heck am i paying for? i knew this would happen!!! :twisted: :evil:

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