How my co-worker was treated at McDonald's

iluvcats

This is a racial incident. I am not going to say what race anyone was so I'll do it like this:
clerk at register, manager with stick, family up front: race "efg"
co-worker (fake name Jen) victim with family telling the story: race "lmn"

on saturday at 10:40 a.m., jen's family (which included a 1 child) was unable to access the McDonald's (in MD) drive-thru window as the delivery truck blocked the way. they went inside to order breakfast. after a long wait, the family in front of jen rec'd their breakfast at 10:59 a.m. When it was jen's turn to order breakfast, the clerk told her no breakfast, that it was over. she replied that the family in front was just served breakfast (the cut off is 11 a.m.) The clerk rudely yelled at her, "just because you're lmn, don't think you're going to get your way!!!" She did not get an opportunity to ask to speak to the manager, as she already came from the back with a stick and yelled, "get out of MY store!" Jen asked her husband to not say anything and they left to avoid further problems.

MrMerkinball

In those situations, it is better to let it be in the moment. Nothing will be accomplished by causing a scene.

McDonald's as a corporation would be horrified if they heard about it. Write a letter to Corporate Office detailing the incident, names (if you have them) and the franchise location.

CC the Manager of the location, and the local newspaper. You will get results.

iluvcats

well...I told her that our mcdonald's was dirty and after completing all the info online to report it about 2 wks ago, I got a server error. I told her that the "store manager" is nobody that there are bigger fish in the sea. I too suggested writing a letter or calling the news. she said the news would not be interested. I told her that if she reported the incident, besides receiving an apology, she would receive coupons for several free meals. a person standing near joked, "coupons for free meals at that same mcdonald's."

years ago, I reported our mcdonald's for serving raunchy fries and that when i returned them to the clerk, he said they never change the oil they are fried in. my coupons arrived in the mail from that mcdonald's manager with an apology. I felt weird, as I did not want someone that close to know I complained about them.

her incident is unreal. the store manager obviously failed her "customer service 101" training.

JonnyPistachio

iluvcats wrote:

This is a racial incident. I am not going to say what race anyone was so I'll do it like this:
clerk at register, manager with stick, family up front: race "efg"
co-worker (fake name Jen) victim with family telling the story: race "lmn"

on saturday at 10:40 a.m., jen's family (which included a 1 child) was unable to access the McDonald's (in MD) drive-thru window as the delivery truck blocked the way. they went inside to order breakfast. after a long wait, the family in front of jen rec'd their breakfast at 10:59 a.m. When it was jen's turn to order breakfast, the clerk told her no breakfast, that it was over. she replied that the family in front was just served breakfast (the cut off is 11 a.m.) The clerk rudely yelled at her, "just because you're lmn, don't think you're going to get your way!!!" She did not get an opportunity to ask to speak to the manager, as she already came from the back with a stick and yelled, "get out of MY store!" Jen asked her husband to not say anything and they left to avoid further problems.

came out with a stick!? holy shit! I guess it's more like a McStick though. That's fucked up.

InHerOwnWorld

They should definitely contact the corporate office. That's bullshit. :x

i_lov_it

Just "BOYCOTT" McCrap...like I DO on a *Permenant* Basis!...:)

Claireack

Agree write a letter with a copy to the manager. Nobody, whatever their race should be treated like that and the staff concern should be reprimanded.

intodeep

That sucks.

Only good thing is McDonalds sucks a lot so if you never go back to a McDonalds for the rest of yoru life you won't be missing much.

I love Chik Fil A they seem like such a well run business. They are for the most part all clean resturants and the people that work there seem polite not matter which location i go in.

i_lov_it

intodeep wrote:

Only good thing is McDonalds sucks a lot so if you never go back to a McDonalds for the rest of yoru life you won't be missing much.

There's an *UNDERSTATEMENT* lol

PJPixie

intodeep wrote:

That sucks.

Only good thing is McDonalds sucks a lot so if you never go back to a McDonalds for the rest of yoru life you won't be missing much.

I love Chik Fil A they seem like such a well run business. They are for the most part all clean resturants and the people that work there seem polite not matter which location i go in.

There is a new Chik Fil A not too far from where I live. Did you know they are not open on Sundays?
I was informed by their management that they take that day for their employees to have family time, church etc.
I thought that was interesting.

Rygar

i_lov_it wrote:

Just "BOYCOTT" McCrap...like I DO on a *Permenant* Basis!...:)

Agreed.

iluvcats

was my description of their races by using "efg" that hard to understand?
one of my friends replied to my email and said I have NO idea what you mean by "efg" or "lmn" and then she said wtf?

we like Chik Filet too and yes, unfortunately they are not open on sundays.

mysticweed

Boycotting McDonalds will probably help them to live longer!!

eyedclaar

Man, if you think that shit is bad, you should try their "food" sometime...

aneutronbomb

great now i want a big mac

_Crazy_Mary_

iluvcats wrote:

was my description of their races by using "efg" that hard to understand?
one of my friends replied to my email and said I have NO idea what you mean by "efg" or "lmn" and then she said wtf?

Yes, a little. I was confused for about 2 seconds. RACE A & RACE B would have made more sense to me

iluvcats

whenever I get a chocolate "shake" from there, you can't tell what flavor it is and it's not brown.

I know their food can be gross, but the person that it happened to was doing errands on saturday a.m. It's supposed to be convenient.

I wonder if their security video still has the stick slinging manager on it? A guy I know would have told her to shove the stick up her...actually, he said he would have called the police on her after he left...

Claireack

iluvcats wrote:

was my description of their races by using "efg" that hard to understand?
one of my friends replied to my email and said I have NO idea what you mean by "efg" or "lmn" and then she said wtf?

I have absolutely no idea what either of them mean, but to be honest, it didn't matter, they were treated wrongly by the staff.

musicismylife78

MrMerkinball wrote:

In those situations, it is better to let it be in the moment. Nothing will be accomplished by causing a scene.

McDonald's as a corporation would be horrified if they heard about it. Write a letter to Corporate Office detailing the incident, names (if you have them) and the franchise location.

CC the Manager of the location, and the local newspaper. You will get results.

while i somewhat agree with you, i would have called the store out right at that moment, but i am a white male, and rarely or ever am in a situation like this. secondly, you assume mcdonalds is a righteous company. thats a HUGE leap friend. mcdonalds is a multi billion dollar multi national corporation. their buisness practices have long been called into question, whether thats how they treat their animals that later are used in the burgers, and other meat products, and how they make and use their products. reguardless of if you enjoy their food or not, mcdonalds buisness practices across the board are outrageous at best. you assume that mcdonalds is made up of, at least in the higher ups department, ceos, presidents, managers, and so on, of righteous and do gooders. i am cynical. but mcdonalds isnt made up of those people. if a company treats its products, and by extension its customers with outright disrespect, why is it crazy to assume, that mcdonalds as an entity is corrupt.

JOEJOEJOE

If all of the facts are correct, I'd make it a civil rights matter!

iluvcats

Claireack wrote:

iluvcats wrote:

was my description of their races by using "efg" that hard to understand?
one of my friends replied to my email and said I have NO idea what you mean by "efg" or "lmn" and then she said wtf?

I have absolutely no idea what either of them mean, but to be honest, it didn't matter, they were treated wrongly by the staff.

I could have said they were green and blue people they are substitutes for the actual races. I wonder if the manager shakes her stick at her staff.