They are already on fucking twatting bastard ebay.
Just rang HMV, they say they have been innundated with calls. There may have been a system error, and will be emailing all customers with news of what the state of play is very soon
Wow... Fucking wow... :x
well heres my email to HMV.....I look forward to the reply
Dear Sirs
It is with great regret that I find myself having to contact you this morning.
Last week you announced a promotion involving Pearl jam. The idea of this being that if fans preordered tickets they would get an exclusive chance to buy tickets to their show on the 11th August. I stress an exclusive offer for presale customers only.
I would also stress that you confirm this will available from 9am.
Can you honestly imagine how disappointed I feel right now, after finding that not only did you release the sale shortly after 8.50am, but also that you released the sale to anyone who visits the HMV site. There was absolutely no need whatsoever for a presale code or link or anything to do with preordering Backspacer. Therefore anyone who wanted a ticket could stroll right onto the site and buy one. This is quicte frankly a shambles, and one of the reasons ebay.co.uk is already filling up with exorbitantly priced tickets.
I organised my busy morning to make sure i was at my Pc for the start of the sale, to find that by 9am, the sale had sold out.
Can you please explain why the sale started early without notice?
and also
Why was the sale not exclusive as promised to preorder customers, and made available to the general public?
Your urgent attention would be gratefully received on this, because quite frankly I am appalled at how you conducted this sale, as from the state of the current Pearl jam official forum, are many many others who will now doubtlessly start to cancel their preorder.
Yours disgruntled
Paul Dalowsky
Nice one, let us know if you get a reply.
The wow above was aimed at HMV and their so called 'system error' by the way.
"We get these pills to swallow... how they stick in your throat... Tastes like gold..."
Just spoke to someone at HMV, after initially thinking I'd struck it lucky when asked me for my order number to confirm I was eligible for tickets, he then informed that they have indeed completely sold out. THERE ARE NO TICKETS LEFT. He did however say they are now in talks with the promoters to see if they can get anymore and, if they do, a 2nd email will be sent out.
Just spoke to someone at HMV, after initially thinking I'd struck it lucky when asked me for my order number to confirm I was eligible for tickets, he then informed that they have indeed completely sold out. THERE ARE NO TICKETS LEFT. He did however say they are now in talks with the promoters to see if they can get anymore and, if they do, a 2nd email will be sent out.
Ugh, that's fucking shit. Did he say when this second email might be coming?
If it ain't coming today I'll enter the lottery, but I can only afford to put one pair of tickets on my card... I don't want to enter the lottery and then find there's been a second wave of tickets.
"We get these pills to swallow... how they stick in your throat... Tastes like gold..."
Just spoke to someone at HMV, after initially thinking I'd struck it lucky when asked me for my order number to confirm I was eligible for tickets, he then informed that they have indeed completely sold out. THERE ARE NO TICKETS LEFT. He did however say they are now in talks with the promoters to see if they can get anymore and, if they do, a 2nd email will be sent out.
that sounds like BS to me to stop people threatening to murder them over the phone.
Just spoke to someone at HMV, after initially thinking I'd struck it lucky when asked me for my order number to confirm I was eligible for tickets, he then informed that they have indeed completely sold out. THERE ARE NO TICKETS LEFT. He did however say they are now in talks with the promoters to see if they can get anymore and, if they do, a 2nd email will be sent out.
Ugh, that's fucking shit. Did he say when this second email might be coming?
If it ain't coming today I'll enter the lottery, but I can only afford to put one pair of tickets on my card... I don't want to enter the lottery and then find there's been a second wave of tickets.
Nope he said he couldn't say, as they've only just started enquiring about the possibility of getting more. It sounds as though they won't send an email if they don't get any more. If I was you, I'd hang on as long as you can and just enter the lottery at the last minute if HMV haven't emailed again.
Just spoke to someone at HMV, after initially thinking I'd struck it lucky when asked me for my order number to confirm I was eligible for tickets, he then informed that they have indeed completely sold out. THERE ARE NO TICKETS LEFT. He did however say they are now in talks with the promoters to see if they can get anymore and, if they do, a 2nd email will be sent out.
that sounds like BS to me to stop people threatening to murder them over the phone.
Possibly, but in fairness to the guy he was actually very apologetic and helpful, and sounded certain in what he was saying. I tried all my normal tricks of persuasion but he wouldn't budge... let's just hope they do get a 2nd batch.
Just spoke to someone at HMV, after initially thinking I'd struck it lucky when asked me for my order number to confirm I was eligible for tickets, he then informed that they have indeed completely sold out. THERE ARE NO TICKETS LEFT. He did however say they are now in talks with the promoters to see if they can get anymore and, if they do, a 2nd email will be sent out.
Ugh, that's fucking shit. Did he say when this second email might be coming?
If it ain't coming today I'll enter the lottery, but I can only afford to put one pair of tickets on my card... I don't want to enter the lottery and then find there's been a second wave of tickets.
Nope he said he couldn't say, as they've only just started enquiring about the possibility of getting more. It sounds as though they won't send an email if they don't get any more. If I was you, I'd hang on as long as you can and just enter the lottery at the last minute if HMV haven't emailed again.
doesnt make sense, HMV are conducting the general sale on thurs too...so they have the tickets to sell....sounds like bullshit to me
How do we know that anyone could buy these tickets?
Could you really get them if you hadn't preordered? sounds a bit naughty
London 29-10-96, London 29/30-5-00, London 20-4-06, Reading 27-8-06, London 18-6-07, London 11-8-09, London 18-8-09, London 25-6-10, Berlin 30-6-10 / PJ20 3/4-9-11, Manchester 20-6-12, Amsterdam 26/27-6-12, EV-London 30/31-7-12, EV-Orlando 27-11-12
As long as people keep buying from touts they will be there. The government clearly aren't going to introduce any legislation to stop it so the only way they'll go away is if people stop buying from them. There are plenty of fan friendly means to get tickets to sold out shows, admittedly only via the internet but this is probably where most touts trade now, such as fan forums like this one and www.scarletmist.co.uk. I don't know if there's a similar thing to Scarlet Mist in the US.
Much as I want to be at Shepherds Bush I'm not going to chance it from a tout because they are scum, and also because I can't afford the train fare & hotel if I don't get a ticket.
The secret to a happy ending is knowing when to roll the credits
As long as people keep buying from touts they will be there. The government clearly aren't going to introduce any legislation to stop it so the only way they'll go away is if people stop buying from them. There are plenty of fan friendly means to get tickets to sold out shows, admittedly only via the internet but this is probably where most touts trade now, such as fan forums like this one and http://www.scarletmist.co.uk. I don't know if there's a similar thing to Scarlet Mist in the US.
Much as I want to be at Shepherds Bush I'm not going to chance it from a tout because they are scum, and also because I can't afford the train fare & hotel if I don't get a ticket.
Yes, you are right. Just because people are buying, it doesn't make it any less reprehensible though.
"We get these pills to swallow... how they stick in your throat... Tastes like gold..."
I feel pretty incensed at what went on this morning. I would like to propose an email campaign voicing our concerns to HMV> I recognise that there were a limited number of tickets and someone had to miss out but the whole thing was incredibly poorly handled. I've fired off the following missive:
Good afternoon,
I rarely feel the need to complain about online activity however I do feel the events of this morning warrant your attention. I have participated in many online promotions, most of which run smoothly. However, it seems to me that the marketing ploy of providing a 'unique' link in return for a pre-order has, in this instance, simply not occured. I, like many others who attempted to take advantage of the pre-sale offer have experienced a number of issues:
1. The advertised start time for the ticket sale of 9am today was not adhered to. Sales started approximately 10 minutes ahead of time.
2. The 'unique' link was not unique. The same link was sent to all of us who pre ordered the forthcoming CD.
3. Ticket sales were open to the general public, therefore no advantage was gained from your 'special' promotion
4. Incredibly the servers were not capable of withstanding the traffic. Surely load testing took place ahead of the sale?
I am loathe to go as far as to say that this ticket promotion was fraudulant misrepresentation but it was certainly not as advertised and clumsiliy handled. I am yet to cancel the CD pre order but I will certainly approach any future HMV offers with extreme caution. You have managed to disenfranchise a significant number of people. Considering the competitive nature of online music transactions this has been a severe error of judgment.
I would like to know what preventative steps HMV intends to take to prevent a repeat fiasco. In addition I would also be intrigued to learn what you intend to do to re-engage with a significant portion of the bands fan base who are feeling a little cheated today.
If HMV have the balls to reply I'll post it here. Here's to 'consumer powwer'!!!!
London Wembley Arena - Oct 28, 1996; Manchester Evening News Arena - Jun 04, 2000; ; ; Cardiff Arena - Jun 06, 2000; Seattle Key Arena - Dec 09, 2002; ; London Astoria - Apr 20, 2006; Portland Arlene Schnitzer Concert Hall - Jul 20, 2006; Berlin Wuhlheide - Sep 23, 2006; London Wembley Arena - Jun 18, 2007; London Shepherd's Bush Empire - Aug 11, 2009; Berlin Wuhlheide - Aug 15, 2009; London O2 Arena - Aug 18, 2009; London Hyde Park - June 25, 2010; Berlin Wulheide - June 30, 2010; Alpine Valley PJ20 East Troy - Sep 03, 2011; Alpine Valley PJ20 East Troy - Sep 04, 2011; Berlin O2 Arena - July 04, 2012; Barclays Center, Brooklyn - October 18, 2013; Barclays Center, Brooklyn - October 19, 2013; San Siro, Milan - June 20, 2014; Milton Keynes - July 11, 2014; Central Park, New York - September 26, 2015; Maracana, Rio de Janeiro -November 22, 2015
Comments
Nice one, let us know if you get a reply.
The wow above was aimed at HMV and their so called 'system error' by the way.
Ugh, that's fucking shit. Did he say when this second email might be coming?
If it ain't coming today I'll enter the lottery, but I can only afford to put one pair of tickets on my card... I don't want to enter the lottery and then find there's been a second wave of tickets.
http://www.facebook.com/jennytree
SMELL YER MA!
Nope he said he couldn't say, as they've only just started enquiring about the possibility of getting more. It sounds as though they won't send an email if they don't get any more. If I was you, I'd hang on as long as you can and just enter the lottery at the last minute if HMV haven't emailed again.
Possibly, but in fairness to the guy he was actually very apologetic and helpful, and sounded certain in what he was saying. I tried all my normal tricks of persuasion but he wouldn't budge... let's just hope they do get a 2nd batch.
doesnt make sense, HMV are conducting the general sale on thurs too...so they have the tickets to sell....sounds like bullshit to me
http://cgi.ebay.it/x2-PEARL-JAM-TICKETS ... 1|294%3A50
it sucks big time, but there is nothing at all we can do about it other than ignore ebay completely.
Those rich enough will pay though, those who cant afford it will miss out.
totally stinks
Could you really get them if you hadn't preordered? sounds a bit naughty
I'd punch this guys face into a million pieces!
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>
As long as people keep buying from touts they will be there. The government clearly aren't going to introduce any legislation to stop it so the only way they'll go away is if people stop buying from them. There are plenty of fan friendly means to get tickets to sold out shows, admittedly only via the internet but this is probably where most touts trade now, such as fan forums like this one and www.scarletmist.co.uk. I don't know if there's a similar thing to Scarlet Mist in the US.
Much as I want to be at Shepherds Bush I'm not going to chance it from a tout because they are scum, and also because I can't afford the train fare & hotel if I don't get a ticket.
Yes, you are right. Just because people are buying, it doesn't make it any less reprehensible though.
maybe I'll still get lucky in the lottery and then there's the regular ticket sale on Thursday....which is going to be tense again I guess..
Anyway - I'm still looking forward to Berlin!
Good afternoon,
I rarely feel the need to complain about online activity however I do feel the events of this morning warrant your attention. I have participated in many online promotions, most of which run smoothly. However, it seems to me that the marketing ploy of providing a 'unique' link in return for a pre-order has, in this instance, simply not occured. I, like many others who attempted to take advantage of the pre-sale offer have experienced a number of issues:
1. The advertised start time for the ticket sale of 9am today was not adhered to. Sales started approximately 10 minutes ahead of time.
2. The 'unique' link was not unique. The same link was sent to all of us who pre ordered the forthcoming CD.
3. Ticket sales were open to the general public, therefore no advantage was gained from your 'special' promotion
4. Incredibly the servers were not capable of withstanding the traffic. Surely load testing took place ahead of the sale?
I am loathe to go as far as to say that this ticket promotion was fraudulant misrepresentation but it was certainly not as advertised and clumsiliy handled. I am yet to cancel the CD pre order but I will certainly approach any future HMV offers with extreme caution. You have managed to disenfranchise a significant number of people. Considering the competitive nature of online music transactions this has been a severe error of judgment.
I would like to know what preventative steps HMV intends to take to prevent a repeat fiasco. In addition I would also be intrigued to learn what you intend to do to re-engage with a significant portion of the bands fan base who are feeling a little cheated today.
If HMV have the balls to reply I'll post it here. Here's to 'consumer powwer'!!!!
its bound to generate a shit reply, but sure made me feel better.
And Paul you do know your letter will land in a WOMAN's inbox :shock: