Jack White/ThirdMan/THE VAULT

static111

Just re subscribed for the first time in years to get the Dylan set.  Looks like I’m gonna have to get the standard 2 lp because blind Willie mctell 

HughFreakingDillon

I cancelled by Third Man Vault subscription a couple days ago because I don't care for Vault 49. I just got an email from them reminding me to make sure my shipping address is updated. Is this standard since I'm technically still a member, or should I be contacting them to let them know I unsubscribed?

kasedoug

HughFreakingDillon said:

I cancelled by Third Man Vault subscription a couple days ago because I don't care for Vault 49. I just got an email from them reminding me to make sure my shipping address is updated. Is this standard since I'm technically still a member, or should I be contacting them to let them know I unsubscribed?

As long as it shows you cancelled in your account, I wouldn’t be too concerned with it. I technically have not renewed yet (mine hits on the 30th), but I also received the verify shipping address email.

BrainOfJHA

I canceled a few days ago and got an email yesterday stating:

Your subscription was cancelled following several failed attempts at completing payment.

Not sure what this was about but my account shows no active subscription. 

HughFreakingDillon

after I cancelled I got an email "thank you for attempting to contact us" like I had lodged a customer service complaint. Said nothing about cancelling my sub. 

HughFreakingDillon

just looked at my account and it has a throbbing light next to "pending cancellation". 

Gern Blansten

I have the same status...don't want that Dylan shit.

The Third Man system is odd for sure.  They are pretty responsive to email though.

Tim Simmons

HughFreakingDillon said:

just looked at my account and it has a throbbing light next to "pending cancellation". 

I got the same e-mail a week or 2 ago when I cancelled. earlier this week I got an email saying my sub was cancelled. I think you just need to pass the date it would have renewed, and looking at my email when I renewed 2 quarters ago, that was the other day.

LukinFan

BrainOfJHA said:

I canceled a few days ago and got an email yesterday stating:

Your subscription was cancelled following several failed attempts at completing payment.

Not sure what this was about but my account shows no active subscription. 

I got the same even though I had cancelled immediately after the last vault 

HughFreakingDillon

yeah, I just got that same email about "several failed attempts". must be a glitch in their system that is generating that when people cancel. 

CJ260717

I complained to them about how horrible the last vault sounded.  They tried to solve the issue by swapping out my copy.  I also had a hard time figuring out if I had canceled so while I was emailing someone there I had them cancel me.  Still pissed they let that one out and may not go back.  I wonder if they could post samples of releases in flac so we could gauge the quality before purchasing.   

Tim Simmons

They occasionally do. Well, not FzlAC, but a SoundCloud clip. 

FR181798

HughFreakingDillon said:

yeah, I just got that same email about "several failed attempts". must be a glitch in their system that is generating that when people cancel. 

yeah I got the several failed attempts message a while ago. Must be a glitch. Never really had any problem with the current TMR system. Great thing about TMR is that they seem to be able to get records out when so many others are struggling at the moment.

LukinFan

CJ260717 said:

I complained to them about how horrible the last vault sounded.  They tried to solve the issue by swapping out my copy.  I also had a hard time figuring out if I had canceled so while I was emailing someone there I had them cancel me.  Still pissed they let that one out and may not go back.  I wonder if they could post samples of releases in flac so we could gauge the quality before purchasing.   

I’m assuming the new one sounded the same?

CJ260717

I didn't even open based on everyone's comments they were all just poorly mixed.

Gern Blansten

FR181798 said:

HughFreakingDillon said:

yeah, I just got that same email about "several failed attempts". must be a glitch in their system that is generating that when people cancel. 

yeah I got the several failed attempts message a while ago. Must be a glitch. Never really had any problem with the current TMR system. Great thing about TMR is that they seem to be able to get records out when so many others are struggling at the moment.

I emailed support about this and they emailed me a link to reset my password, etc.  Their system updated or something.

Gern Blansten

so I cancelled my vault subscription back on August 3rd....just got an email stating my Vault 49 is shipping.

I logged into my account and it says "pending cancellation"....I emailed them so we'll see what happens

I don't want this Bob Dylan stuff

Gern Blansten

So....I guess I didn't cancel in time.  If anyone wants to purchase the Bob Dylan vault from me for cost let me know.  I won't even open the package.

mrussel1

Gern Blansten said:

So....I guess I didn't cancel in time.  If anyone wants to purchase the Bob Dylan vault from me for cost let me know.  I won't even open the package.

I don't think you can cancel the one that's pending.  There used to be a gap if your bill date was after the announce date,  but I think they closed it.  So you're always stuck with one more.  I used to cancel and renew continuously.  In other words,  I wrecked it for everyone. 

Tim Simmons

Its the way its always been. but with the new store, you get weird pending emails when you cancel and don't get the notification until its the day your billing was supposed to process.