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Another Damaged Sperry Oslo poster....Pics

kg162716kg162716 Posts: 567
in The Porch
Unfortunately the poster i have been waiting for more than any other ever, arrived yesterday..Damaged...
10c has offered a refund and their response time was incredible tbh...Within an hour...
The problem is this is like the 3rd or 4th oslo specific poster that was damaged...My tube was 100% intact, so i would say they either sold it ,unwittingly, to me damaged or knew it was damaged and shipped it anyway...

Seems odd that so many oslo's were damaged..I'm nervous as hell to see the stout i bought..I've read they are huge and the 10c tubes are quite small...

I'll post a few pics of the damage, just for the sake of clarity...

1. If i do decide to take the refund, do i have to pay the initial ship and the shipping back?
2. Does anybody know if this was a scratch and dent specific sale?

photo 0E4DC5FF-3A82-43DC-8BB6-EFBC8645C04C_zpsprwz35xy.jpg
photo C9E1BAE4-6DC5-441B-8C27-0C54CE15C1DF_zpsrxdhnix3.jpg
photo E1359B91-8888-45D8-8CC5-03BB1B310306_zpsmbmol9id.jpg

Toronto '03, Boston '04, Halifax '05, Boston 1&2 '06, Mansfield 1&2 '08, Boston '10, Toronto 1&2 '11, Brooklyn 1&2 13, Sao Paulo '15, Brasilia '15, Belo Horizonte '15, Rio '15, Quebec '16, Fenway '1&2 16', Seattle 1 & 2 18', Quebec ‘22

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    deadendpdeadendp Northeast Ohio Posts: 10,434
    My husband bought a 10c shirt for me a few years ago. I laundered it once and the screen began to fail. I emailed, they said to send it back and I did- at my cost. (Many places have the same policy.) The turnaround time was incredibly fast and they had no issue with it. Actually, I found my return to be a pleasant experience with them.
    2014: Cincinnati
    2016: Lexington and Wrigley 1
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    kg162716kg162716 Posts: 567
    ^me too..Just f'n wish I had a mint Sperry..lol....
    Happens
    Toronto '03, Boston '04, Halifax '05, Boston 1&2 '06, Mansfield 1&2 '08, Boston '10, Toronto 1&2 '11, Brooklyn 1&2 13, Sao Paulo '15, Brasilia '15, Belo Horizonte '15, Rio '15, Quebec '16, Fenway '1&2 16', Seattle 1 & 2 18', Quebec ‘22
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    Horse2345Horse2345 Posts: 3,231
    I think its kinda BS you have to pay to ship it back if its their fault. Crappy customer service.
    I bought a limited edition glass from the Metclub that came with some lettering peeled, just sent a pic and they express mailed me a new one that showed up in less than a week and im in Canada. Great service.
    UBC 92, Vancouver 93, Vancouver 98, Seattle 02, Vancouver 03, Vancouver 05, Gorge 06, Gorge 06,Seattle 09,Seattle 09, Vancouver09, Montreal 11, Toronto 11,Toronto 11, Vancouver 11,Vancouver 13, Seattle 13
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    sheckyshecky San Francisco Posts: 1,441
    I have the same problem every time I order posters from Neil Young's Warner Brothers website.
    The posters are squeezed and twisted while being rolled and totally ruined before they even leave their warehouse.
    I get stuck paying shipping both ways too in order to get a refund.
    It's usually a year or so between posters being offered on Neil's website so I always hope that either the gorilla in the warehouse has learned how to properly roll a poster or has been fired for his bad attitude. No such luck.
    So I've finally learned MY lesson: I will NEVER order a poster from Neil's website again.
    In regards to your situation, I guess I'd think twice before ordering a large poster from Ten Club.
    I've never had a problem with them shipping standard 18" x 24" posters though.
    Sorry for your loss.
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