Update!: Ticketmaster account hacked. My ticket for Philly is gone.

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rival9500
rival9500 Posts: 593
edited May 2024 in The Porch
Does anyone have experience with ticketmaster fraud investigations?  My account got hacked and sold all of my tickets including my single PJ 9/9 ticket section 113 Row 2 seat 14.  I also filed a police report.  
1998: Pitt
2000: Pitt
2003: Pitt, State College, Columbus,DC, Hershey
2004: Reading, Toledo, DC
2005: Pitt
2006: Cleve, Camden 1+2, DC, Pitt, Cinci
2008: Camden 1+2, DC
2009: Philly 3
2010: Columbus
2012: Philly
2013: Pitt, NYC 1+2
Post edited by rival9500 on
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Comments

  • what dreams
    what dreams Posts: 1,761
    I don't have any experience to share, but damn. This sucks. I hope someone helps you get into all your shows. 
  • what dreams
    what dreams Posts: 1,761
    I rarely comment on the forum, but this one got me to sign in. I'm so sorry this happened to you.
  • rival9500
    rival9500 Posts: 593
    Thanks.  Let’s see what ticketmaster can do.  This show is on my birthday too.
    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • what dreams
    what dreams Posts: 1,761
    Insult to injury
  • Lizard
    Lizard So Cal Posts: 12,091
    Wth.  That sucks. Hope  TM does right by you.
    So I'll just lie down and wait for the dream
    Where I'm not ugly and you're lookin' at me
  • njhaley1
    njhaley1 Valley of the Sun Posts: 870
    Good prompt to changes passwords. I've probably got a couple thousand worth of tickets in my account.

    I got several notifications and a text message code in the process. 
  • Zod
    Zod Posts: 10,887
    yah that's weird.  Most of the time it's not bigger websites getting hacked, it's people using the same password as a less secure website, and the less secure website gets hacked.   That being said TM does SMS authentication to sell tickets, so your phone would need to be compromised too.

    I guess you need to contact TM to see if they can do anything, but they're exactly known for being a solid company with great customer service :)
  • rival9500
    rival9500 Posts: 593
    They changed the phone number in my account.  Im changing every password for all my accounts
    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • RatherStarved
    RatherStarved Posts: 5,764
    Sorry to hear this news.  
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
  • Zod
    Zod Posts: 10,887
    rival9500 said:
    They changed the phone number in my account.  Im changing every password for all my accounts

    That's crazy, you'd think there would be some kind of extra level of security to change the one thing that makes two factor authentication work.
  • jimjam1982
    jimjam1982 AZ Posts: 1,471
    It's absolutely ridiculous they dont have 2FA where you can tie it to an app like google authenticator (or other apps that are highly used) Sorry to hear this.  
  • KV4053
    KV4053 Mike's side, crushed up against the stage Posts: 1,510
    edited April 2024
    FWIW from NZ ticketbastards
    https://help.ticketmaster.co.nz/hc/en-nz/articles/360006800133-Important-information-about-Two-Factor-Authentication
    I know I was born and I know that I'll die. The in between is mine.
  • shadowcast
    shadowcast Posts: 2,336
    rival9500 said:
    Does anyone have experience with ticketmaster fraud investigations?  My account got hacked and sold all of my tickets including my single PJ 9/9 ticket section 113 Row 2 seat 14.  I also filed a police report.  
    Did you check the ballpark app. I know my ticketmaster tickets for Wrigley are there not on ticketmaster.  
  • ilichtenstein
    ilichtenstein Posts: 29
    That happened to me when the Stones toured in 2019. I had tickets for myself wife and two kids stolen via a TM hack. I called up TM and they were actually very helpful and got me 4 new tickets that were actually better seats than I had. Hope it works out as well for you!
  • rival9500
    rival9500 Posts: 593
    Update: Ticketmaster is letting me buy a new ticket which they will reimburse me for.  This is a bummer since I have lived on F2F for several hours a day to score the one I had.  I got some info on guy who hacked me who had his name and credit card and phone number saved in my account which I reported to the FBI.  Better than nothing I guess but still hard to take.  Back to F2F every day I guess.
    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • gotthebottle
    gotthebottle San Diego Posts: 3,729
    rival9500 said:
    Update: Ticketmaster is letting me buy a new ticket which they will reimburse me for.  This is a bummer since I have lived on F2F for several hours a day to score the one I had.  I got some info on guy who hacked me who had his name and credit card and phone number saved in my account which I reported to the FBI.  Better than nothing I guess but still hard to take.  Back to F2F every day I guess.
    Hope they get him
  • dolly rocker
    dolly rocker Long Beach NY Posts: 352
    Sorry to hear…It was prob the Russians or Chinese if I had to guess
  • pledgeagrievance
    pledgeagrievance Posts: 2,874
    dolly rocker said:
    Sorry to hear…It was prob the Russians or Chinese if I had to guess
    You want a toe? I’ll get you a toe. I’ll get you a toe by 3 o clock. Amateurs 
  • mace1229
    mace1229 Posts: 9,823
    shadowcast said:
    rival9500 said:
    Does anyone have experience with ticketmaster fraud investigations?  My account got hacked and sold all of my tickets including my single PJ 9/9 ticket section 113 Row 2 seat 14.  I also filed a police report.  
    Did you check the ballpark app. I know my ticketmaster tickets for Wrigley are there not on ticketmaster.  
    I thought they weren't releasing those tickets yet? But they're on the ballpark app already?
  • Vedd Hedd
    Vedd Hedd Posts: 4,631
    pledgeagrievance said:
    dolly rocker said:
    Sorry to hear…It was prob the Russians or Chinese if I had to guess
    You want a toe? I’ll get you a toe. I’ll get you a toe by 3 o clock. Amateurs 
    I'm calmer than you are, Dude. 
    Turn this anger into
    Nuclear fission

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