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Update!: Ticketmaster account hacked. My ticket for Philly is gone.

rival9500rival9500 Posts: 593
edited May 2024 in The Porch
Does anyone have experience with ticketmaster fraud investigations?  My account got hacked and sold all of my tickets including my single PJ 9/9 ticket section 113 Row 2 seat 14.  I also filed a police report.  
1998: Pitt
2000: Pitt
2003: Pitt, State College, Columbus,DC, Hershey
2004: Reading, Toledo, DC
2005: Pitt
2006: Cleve, Camden 1+2, DC, Pitt, Cinci
2008: Camden 1+2, DC
2009: Philly 3
2010: Columbus
2012: Philly
2013: Pitt, NYC 1+2
Post edited by rival9500 on
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Comments

  • what dreamswhat dreams Posts: 1,761
    I don't have any experience to share, but damn. This sucks. I hope someone helps you get into all your shows. 
  • what dreamswhat dreams Posts: 1,761
    I rarely comment on the forum, but this one got me to sign in. I'm so sorry this happened to you.
  • rival9500rival9500 Posts: 593
    Thanks.  Let’s see what ticketmaster can do.  This show is on my birthday too.
    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • what dreamswhat dreams Posts: 1,761
    Insult to injury
  • LizardLizard So Cal Posts: 12,091
    Wth.  That sucks. Hope  TM does right by you.
    So I'll just lie down and wait for the dream
    Where I'm not ugly and you're lookin' at me
  • njhaley1njhaley1 Valley of the Sun Posts: 869
    Good prompt to changes passwords. I've probably got a couple thousand worth of tickets in my account.

    I got several notifications and a text message code in the process. 
  • ZodZod Posts: 10,853
    yah that's weird.  Most of the time it's not bigger websites getting hacked, it's people using the same password as a less secure website, and the less secure website gets hacked.   That being said TM does SMS authentication to sell tickets, so your phone would need to be compromised too.

    I guess you need to contact TM to see if they can do anything, but they're exactly known for being a solid company with great customer service :)
  • rival9500rival9500 Posts: 593
    They changed the phone number in my account.  Im changing every password for all my accounts
    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • RatherStarvedRatherStarved Posts: 5,712
    Sorry to hear this news.  
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
  • ZodZod Posts: 10,853
    rival9500 said:
    They changed the phone number in my account.  Im changing every password for all my accounts

    That's crazy, you'd think there would be some kind of extra level of security to change the one thing that makes two factor authentication work.
  • jimjam1982jimjam1982 AZ Posts: 1,471
    It's absolutely ridiculous they dont have 2FA where you can tie it to an app like google authenticator (or other apps that are highly used) Sorry to hear this.  
  • KV4053KV4053 Mike's side, crushed up against the stage Posts: 1,509
    edited April 2024
    FWIW from NZ ticketbastards
    https://help.ticketmaster.co.nz/hc/en-nz/articles/360006800133-Important-information-about-Two-Factor-Authentication
    I know I was born and I know that I'll die. The in between is mine.
  • shadowcastshadowcast Posts: 2,336
    rival9500 said:
    Does anyone have experience with ticketmaster fraud investigations?  My account got hacked and sold all of my tickets including my single PJ 9/9 ticket section 113 Row 2 seat 14.  I also filed a police report.  
    Did you check the ballpark app. I know my ticketmaster tickets for Wrigley are there not on ticketmaster.  
  • ilichtensteinilichtenstein Posts: 29
    That happened to me when the Stones toured in 2019. I had tickets for myself wife and two kids stolen via a TM hack. I called up TM and they were actually very helpful and got me 4 new tickets that were actually better seats than I had. Hope it works out as well for you!
  • rival9500rival9500 Posts: 593
    Update: Ticketmaster is letting me buy a new ticket which they will reimburse me for.  This is a bummer since I have lived on F2F for several hours a day to score the one I had.  I got some info on guy who hacked me who had his name and credit card and phone number saved in my account which I reported to the FBI.  Better than nothing I guess but still hard to take.  Back to F2F every day I guess.
    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • gotthebottlegotthebottle San Diego Posts: 3,647
    rival9500 said:
    Update: Ticketmaster is letting me buy a new ticket which they will reimburse me for.  This is a bummer since I have lived on F2F for several hours a day to score the one I had.  I got some info on guy who hacked me who had his name and credit card and phone number saved in my account which I reported to the FBI.  Better than nothing I guess but still hard to take.  Back to F2F every day I guess.
    Hope they get him
  • dolly rockerdolly rocker Long Beach NY Posts: 352
    Sorry to hear…It was prob the Russians or Chinese if I had to guess
  • pledgeagrievancepledgeagrievance Posts: 2,874
    dolly rocker said:
    Sorry to hear…It was prob the Russians or Chinese if I had to guess
    You want a toe? I’ll get you a toe. I’ll get you a toe by 3 o clock. Amateurs 
  • mace1229mace1229 Posts: 9,739
    shadowcast said:
    rival9500 said:
    Does anyone have experience with ticketmaster fraud investigations?  My account got hacked and sold all of my tickets including my single PJ 9/9 ticket section 113 Row 2 seat 14.  I also filed a police report.  
    Did you check the ballpark app. I know my ticketmaster tickets for Wrigley are there not on ticketmaster.  
    I thought they weren't releasing those tickets yet? But they're on the ballpark app already?
  • Vedd HeddVedd Hedd Posts: 4,626
    pledgeagrievance said:
    dolly rocker said:
    Sorry to hear…It was prob the Russians or Chinese if I had to guess
    You want a toe? I’ll get you a toe. I’ll get you a toe by 3 o clock. Amateurs 
    I'm calmer than you are, Dude. 
    Turn this anger into
    Nuclear fission
  • rival9500rival9500 Posts: 593
    gotthebottle said:
    rival9500 said:
    Update: Ticketmaster is letting me buy a new ticket which they will reimburse me for.  This is a bummer since I have lived on F2F for several hours a day to score the one I had.  I got some info on guy who hacked me who had his name and credit card and phone number saved in my account which I reported to the FBI.  Better than nothing I guess but still hard to take.  Back to F2F every day I guess.
    Hope they get him
    Thanks I hope so too. 
    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • AndySlashAndySlash Posts: 3,283
    dolly rocker said:
    Sorry to hear…It was prob the Russians or Chinese if I had to guess
    reckless speculation helps no one.
  • P-Town-P-Jam-FanP-Town-P-Jam-Fan Posts: 930
    People steal and sell Ticketmaster accounts.  Its big business for brokers.  Ticketmaster will not admit what ticket brokers know which is that some accounts are great and others are terrible with regards to getting in and through the queue.  Brokers are paying big money for accounts that are good and get through the queue the fastest.  So they hack as many account as they can, test them and then sell them.  There is a good chance that information in your account is not the person who actually hacked you and is someone who bought your account.  Furthermore, they are probably using fake names and addresses.
    Gorge
  • Human TideHuman Tide Posts: 328
    P-Town-P-Jam-Fan said:
    People steal and sell Ticketmaster accounts.  Its big business for brokers.  Ticketmaster will not admit what ticket brokers know which is that some accounts are great and others are terrible with regards to getting in and through the queue.  Brokers are paying big money for accounts that are good and get through the queue the fastest.  So they hack as many account as they can, test them and then sell them.  There is a good chance that information in your account is not the person who actually hacked you and is someone who bought your account.  Furthermore, they are probably using fake names and addresses.
    This is interesting. On what basis would one account be better than another for getting through the queue?
  • SVRDhand13SVRDhand13 Posts: 26,974
    rival9500 said:
    Update: Ticketmaster is letting me buy a new ticket which they will reimburse me for.  This is a bummer since I have lived on F2F for several hours a day to score the one I had.  I got some info on guy who hacked me who had his name and credit card and phone number saved in my account which I reported to the FBI.  Better than nothing I guess but still hard to take.  Back to F2F every day I guess.
    Sorry you had to deal with this nonsense!  
    severed hand thirteen
    2006: Gorge 7/23 2008: Hartford 6/27 Beacon 7/1 2009: Spectrum 10/30-31
    2010: Newark 5/18 MSG 5/20-21 2011: PJ20 9/3-4 2012: Made In America 9/2
    2013: Brooklyn 10/18-19 Philly 10/21-22 Hartford 10/25 2014: ACL10/12
    2015: NYC 9/23 2016: Tampa 4/11 Philly 4/28-29 MSG 5/1-2 Fenway 8/5+8/7
    2017: RRHoF 4/7   2018: Fenway 9/2+9/4   2021: Sea Hear Now 9/18 
    2022: MSG 9/11  2024: MSG 9/3-4 Philly 9/7+9/9 Fenway 9/15+9/17
    2025: Pittsburgh 5/16+5/18
  • GibsonGibson Chicago Posts: 2,671
    rival9500 said:
    Update: Ticketmaster is letting me buy a new ticket which they will reimburse me for.  This is a bummer since I have lived on F2F for several hours a day to score the one I had.  I got some info on guy who hacked me who had his name and credit card and phone number saved in my account which I reported to the FBI.  Better than nothing I guess but still hard to take.  Back to F2F every day I guess.
    I was going to suggest looking for bank info, etc-- glad it seems to be working out for you. I'm sure it's still an uphill battle. Best of luck.
    1998: Barrie  2000: Toronto  2005: Kitchener, London, Hamilton, Toronto  2006: Toronto 1&2, Paris, Milan, Torino, Pistoia  2009: Calgary, Vancouver  2011: Canada  2013: London, Wrigley, Philly 1&2  2014: St. Louis, ACL 1, Detroit  2016: Lexington, Quebec, Ottawa, Toronto 1&2, Fenway 1&2, Wrigley 1&2  2017: EV - Louisville  2018: London 1&2, Milan, Padova, Rome, Prague, Krakow, Berlin, Wrigley 1&2, Fenway 1&2  2020: Toronto, Ottawa, Hamilton  2021: London 1&2  2022: Hamilton, Toronto  2023: Chicago 1&2, Noblesville  2024: Seattle 1&2, Noblesville, Wrigley 1&2

  • ZodZod Posts: 10,853
    edited April 2024
    Wait, so is TM really being hacked, or is this a shared password problem (which often gets mistaken for a hack).  Where you use the same or similar passwords on multiple websites, and something with less security gets hacked, your password gets sold on the internet, then people sell your email/password, and people try to see how many services it works on?

    If TM is being hacked that's a pretty big deal.  That being said you only get so many guesses at the password, so it seems like maybe it's not that? 

    Also, is that really true that some people accounts get priority in queues? I thought it was completely random.
    Post edited by Zod on
  • Go BeaversGo Beavers Posts: 9,472
    I could see TM bumping up people who go for the spendy tickets. 
  • rival9500rival9500 Posts: 593
    Zod said:
    Wait, so is TM really being hacked, or is this a shared password problem (which often gets mistaken for a hack).  Where you use the same or similar passwords on multiple websites, and something with less security gets hacked, your password gets sold on the internet, then people sell your email/password, and people try to see how many services it works on?

    If TM is being hacked that's a pretty big deal.  That being said you only get so many guesses at the password, so it seems like maybe it's not that? 

    Also, is that really true that some people accounts get priority in queues? I thought it was completely random.
    It’s hard to say.  I used probably 4 different passwords between several sites/apps but thought they were good passwords.  I changed them all to be way more complicated.  
    1998: Pitt
    2000: Pitt
    2003: Pitt, State College, Columbus,DC, Hershey
    2004: Reading, Toledo, DC
    2005: Pitt
    2006: Cleve, Camden 1+2, DC, Pitt, Cinci
    2008: Camden 1+2, DC
    2009: Philly 3
    2010: Columbus
    2012: Philly
    2013: Pitt, NYC 1+2
  • Human TideHuman Tide Posts: 328
    Go Beavers said:
    I could see TM bumping up people who go for the spendy tickets. 
    That would be some next-level evil. Can't imagine it would be legal, but it's TM after all.  
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