ticket payment refused

LorEvenflow
LorEvenflow Posts: 3
in The Porch
Hello
How can i contact ticketmaster or ten club for a refused ticket payment ?

i receveid a payment attempt but my bank refused it, althought my card is ok. I’ve contacted my bank and they say i have to contact ticketmaster. This means i automatically lost my ticket, or they can make a new attempt?

can anybody help me ? thank you
«1

Comments

  • Harrycat
    Harrycat UK Posts: 59

    Tenclubsupport@tickemaster.com

  • wirysnr
    wirysnr Posts: 8
    Exactly the same here.Have emailed the above but no reply yet obviously.Hope they do retry,surely.
    Glasgow,UK(June 03,2000)Manchester,UK(August 17,2009)London,UK(June 25,2010)Manchester,UK(June 20,2012)
    Manchester,UK(June 21,2012)Milan,Italy (June 20,2014)Milton Keynes Bowl,UK (July 11,2014)Belo Horizonte,Brazil(November 20,2015)
    Rio De Janeiro,Brazil(November 22,2015)Prague,Czech Republic(July1,2018)Krakow,Poland(July 3,2018)Berlin,Germany(July 5,2018)
    Zurich,Switzerland(June 22,2022)Frankfurt,Germany(June 28,2022)London,UK(July 8,2022)London,UK(July 9,2022)
    Budapest,Hungary(July 12,2022)

    EV:
    Taormina,Sicily(June 26,2017)Taormina,Sicily(June 27,2017)Lisbon,Portugal(June 20,2019)Madrid,Spain(June 22,2019)
  • lyears1
    lyears1 Manchester, UK Posts: 22
    Yeah same issue, I've contacted the bank and they've said that they will allow the payment to go through if attempted again, so sent an e-mail to the one Harrycat has listed above to try to resolve.
    London 25/06/10 - Manchester 20/06/12 - Leeds 08/07/14 - London 18/06/18 - London 17/07/18 - London 08/07/22
  • redrock
    redrock Posts: 18,341
    Same here.  I've contacted the card provider and they can't do anything.  Their fraud department automatically declined it.  Got a text to say a attempt was made and to confirm it was OK but then another one to say to resubmit payment.  This happened though I did everything the email said to do (ie inform them charge may be made, etc.).    I submitted a query to Ticketmaster but not sure if they will do anything.

    I'm gutted.

  • VillaIan
    VillaIan Posts: 6
    Both England shows declined Mastercard
  • just_one
    just_one Lisbon Posts: 2,308
    Got declined for london, both berlin shows and barcelona 1 night

    Talked to thr bank and it seems ticketmaster was listed as fraudlent. They unblocked the situation and said to talk to 10c to recharge the card.

    Talked to 10c and got this answer from them



    Hopefully everything goes through because i had 4 shows won😭😭😭
  • flofrasso
    flofrasso Posts: 2
    Same here, I'm Italian and both Berlin shows payments were declined... When I entered the lottery on Ticketmaster the payment attempt of €1 worked, but along with my credit card information I was also required to add an OTP and my authorization code.
    My bank assistance told it's a safety issue, probably because I wasn't asked to authorize the payment.
    I've asked both Ticketmaster and Ten Club assistance whether they make another attempt or not, but so far no aswer. :disappointed:
  • gocaoimh
    gocaoimh Posts: 8
    I JUST got an email . Payment went through today . I got an email from ten club to confirm I got the tickets ! Yayyyyy! Hope you all get yours approved today too xox  they must be retrying all declined payments today 
  • GlowGirl
    GlowGirl New York, NY Posts: 12,406
    gocaoimh said:
    I JUST got an email . Payment went through today . I got an email from ten club to confirm I got the tickets ! Yayyyyy! Hope you all get yours approved today too xox  they must be retrying all declined payments today 
    That is great news!! I hope everyone who got declined over the past few days will get their ticket confirmations today. Good luck!!

  • severinl
    severinl Posts: 30
    Berlin #2 Standing just went through for my wife after credit card declined yesterday! 
  • gocaoimh
    gocaoimh Posts: 8
    Yayyyy!
  • gocaoimh
    gocaoimh Posts: 8
    GlowGirl said:
    gocaoimh said:
    I JUST got an email . Payment went through today . I got an email from ten club to confirm I got the tickets ! Yayyyyy! Hope you all get yours approved today too xox  they must be retrying all declined payments today 
    That is great news!! I hope everyone who got declined over the past few days will get their ticket confirmations today. Good luck!!
     
    Thanks xox 

  • gocaoimh
    gocaoimh Posts: 8
    severinl said:
    Berlin #2 Standing just went through for my wife after credit card declined yesterday! 
    Yayyy! Sane here for Dublin 
  • rahjiim
    rahjiim Posts: 168
    Same for Berlin 1!
  • VillaIan
    VillaIan Posts: 6
    My London and Manchester both declined again
  • gocaoimh
    gocaoimh Posts: 8
    VillaIan said:
    My London and Manchester both declined again
    Awww man I’m so sorry . Dod you contact Ten Club and Ticketmaster ?
  • VillaIan
    VillaIan Posts: 6
    gocaoimh said:
    VillaIan said:
    My London and Manchester both declined again
    Awww man I’m so sorry . Dod you contact Ten Club and Ticketmaster ?
    I’ve emailed Ten Club, going to email Ticketmaster now
  • DatBoiBorik
    DatBoiBorik Posts: 17
    how many days and chances will TM try to charge my card until I lose tickets 
  • beano.79
    beano.79 Posts: 791
    My London went through this time.. 2 x front standing 🥳
  • GlowGirl
    GlowGirl New York, NY Posts: 12,406
    beano.79 said:
    My London went through this time.. 2 x front standing 🥳
    Awesome! @beano.79  - We have to meet up while I am there - my running thread buddy.

Categories