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ticket payment refused

LorEvenflowLorEvenflow Posts: 3
in The Porch
Hello
How can i contact ticketmaster or ten club for a refused ticket payment ?

i receveid a payment attempt but my bank refused it, althought my card is ok. I’ve contacted my bank and they say i have to contact ticketmaster. This means i automatically lost my ticket, or they can make a new attempt?

can anybody help me ? thank you

Comments

  • HarrycatHarrycat Posts: 59

    Tenclubsupport@tickemaster.com

  • wirysnrwirysnr Posts: 8
    Exactly the same here.Have emailed the above but no reply yet obviously.Hope they do retry,surely.
    Glasgow,UK(June 03,2000)Manchester,UK(August 17,2009)London,UK(June 25,2010)Manchester,UK(June 20,2012)
    Manchester,UK(June 21,2012)Milan,Italy (June 20,2014)Milton Keynes Bowl,UK (July 11,2014)Belo Horizonte,Brazil(November 20,2015)
    Rio De Janeiro,Brazil(November 22,2015)Prague,Czech Republic(July1,2018)Krakow,Poland(July 3,2018)Berlin,Germany(July 5,2018)
    Zurich,Switzerland(June 22,2022)Frankfurt,Germany(June 28,2022)London,UK(July 8,2022)London,UK(July 9,2022)
    Budapest,Hungary(July 12,2022)

    EV:
    Taormina,Sicily(June 26,2017)Taormina,Sicily(June 27,2017)Lisbon,Portugal(June 20,2019)Madrid,Spain(June 22,2019)
  • lyears1lyears1 Posts: 22
    Yeah same issue, I've contacted the bank and they've said that they will allow the payment to go through if attempted again, so sent an e-mail to the one Harrycat has listed above to try to resolve.
    London 25/06/10 - Manchester 20/06/12 - Leeds 08/07/14 - London 18/06/18 - London 17/07/18 - London 08/07/22
  • redrockredrock Posts: 18,341
    Same here.  I've contacted the card provider and they can't do anything.  Their fraud department automatically declined it.  Got a text to say a attempt was made and to confirm it was OK but then another one to say to resubmit payment.  This happened though I did everything the email said to do (ie inform them charge may be made, etc.).    I submitted a query to Ticketmaster but not sure if they will do anything.

    I'm gutted.

  • VillaIanVillaIan Posts: 6
    Both England shows declined Mastercard
  • just_onejust_one Posts: 2,172
    Got declined for london, both berlin shows and barcelona 1 night

    Talked to thr bank and it seems ticketmaster was listed as fraudlent. They unblocked the situation and said to talk to 10c to recharge the card.

    Talked to 10c and got this answer from them



    Hopefully everything goes through because i had 4 shows won😭😭😭
  • flofrassoflofrasso Posts: 2
    Same here, I'm Italian and both Berlin shows payments were declined... When I entered the lottery on Ticketmaster the payment attempt of €1 worked, but along with my credit card information I was also required to add an OTP and my authorization code.
    My bank assistance told it's a safety issue, probably because I wasn't asked to authorize the payment.
    I've asked both Ticketmaster and Ten Club assistance whether they make another attempt or not, but so far no aswer. :disappointed:
  • gocaoimhgocaoimh Posts: 8
    I JUST got an email . Payment went through today . I got an email from ten club to confirm I got the tickets ! Yayyyyy! Hope you all get yours approved today too xox  they must be retrying all declined payments today 
  • GlowGirlGlowGirl Posts: 10,924
    gocaoimh said:
    I JUST got an email . Payment went through today . I got an email from ten club to confirm I got the tickets ! Yayyyyy! Hope you all get yours approved today too xox  they must be retrying all declined payments today 
    That is great news!! I hope everyone who got declined over the past few days will get their ticket confirmations today. Good luck!!

  • severinlseverinl Posts: 30
    Berlin #2 Standing just went through for my wife after credit card declined yesterday! 
  • gocaoimhgocaoimh Posts: 8
    Yayyyy!
  • gocaoimhgocaoimh Posts: 8
    GlowGirl said:
    gocaoimh said:
    I JUST got an email . Payment went through today . I got an email from ten club to confirm I got the tickets ! Yayyyyy! Hope you all get yours approved today too xox  they must be retrying all declined payments today 
    That is great news!! I hope everyone who got declined over the past few days will get their ticket confirmations today. Good luck!!
     
    Thanks xox 

  • gocaoimhgocaoimh Posts: 8
    severinl said:
    Berlin #2 Standing just went through for my wife after credit card declined yesterday! 
    Yayyy! Sane here for Dublin 
  • rahjiimrahjiim Posts: 157
    Same for Berlin 1!
  • VillaIanVillaIan Posts: 6
    My London and Manchester both declined again
  • gocaoimhgocaoimh Posts: 8
    VillaIan said:
    My London and Manchester both declined again
    Awww man I’m so sorry . Dod you contact Ten Club and Ticketmaster ?
  • VillaIanVillaIan Posts: 6
    gocaoimh said:
    VillaIan said:
    My London and Manchester both declined again
    Awww man I’m so sorry . Dod you contact Ten Club and Ticketmaster ?
    I’ve emailed Ten Club, going to email Ticketmaster now
  • DatBoiBorikDatBoiBorik Posts: 17
    how many days and chances will TM try to charge my card until I lose tickets 
  • beano.79beano.79 Posts: 763
    My London went through this time.. 2 x front standing 🥳
  • GlowGirlGlowGirl Posts: 10,924
    beano.79 said:
    My London went through this time.. 2 x front standing 🥳
    Awesome! @beano.79  - We have to meet up while I am there - my running thread buddy.

  • wirysnrwirysnr Posts: 8
    I'm in for Manchester after 2nd try on card.Took money a couple of hours ago but just received confirmation email now.Hope everyone else has the same outcome!
    Glasgow,UK(June 03,2000)Manchester,UK(August 17,2009)London,UK(June 25,2010)Manchester,UK(June 20,2012)
    Manchester,UK(June 21,2012)Milan,Italy (June 20,2014)Milton Keynes Bowl,UK (July 11,2014)Belo Horizonte,Brazil(November 20,2015)
    Rio De Janeiro,Brazil(November 22,2015)Prague,Czech Republic(July1,2018)Krakow,Poland(July 3,2018)Berlin,Germany(July 5,2018)
    Zurich,Switzerland(June 22,2022)Frankfurt,Germany(June 28,2022)London,UK(July 8,2022)London,UK(July 9,2022)
    Budapest,Hungary(July 12,2022)

    EV:
    Taormina,Sicily(June 26,2017)Taormina,Sicily(June 27,2017)Lisbon,Portugal(June 20,2019)Madrid,Spain(June 22,2019)
  • flofrassoflofrasso Posts: 2
    VillaIan said:
    My London and Manchester both declined again
    Same here, and I've received an email from Ticketmaster saying I was unable to fulfill my ticket requests. 
  • VillaIanVillaIan Posts: 6
    flofrasso said:
    VillaIan said:
    My London and Manchester both declined again
    Same here, and I've received an email from Ticketmaster saying I was unable to fulfill my ticket requests. 
    Ticketmaster are in contact with me, so make sure you email them and they should work with you
  • LorEvenflowLorEvenflow Posts: 3
    I discovered what was my problem. I didn’t notice that my credit card had a spending limit option, that i forgot to change in the app. But it was too late, i did not change in time this option, and i lost my ticket. I tried to contact the ten club assistance, but they didn’t answer anymore. I will try to catch one ticket next friday on the general sale, but i’m really frustrated and sad because i lost my ticket only for this stupid issue (my fault, i know)

    *uck.
  • HesCalledDyerHesCalledDyer Posts: 16,441
    I have a virtual cc number I set up with Capital One specifically for TM. I used my actual number for this lotto instead and now I’m wondering with all the decline issues if I would’ve been better off using the virtual card? Hopefully this is a non-issue with US shows. 

    Good luck everyone! May we all get all the shows we wish for!!
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 (xx) / Camden 22 / Baltimore 24
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