Face Value Ticket Exchange (F2F)

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  • craigraether
    craigraether Posts: 1,655
    danlee1095 said:
    danlee1095 said:
    Okay, for anyone that engaged in transfer-gate yesterday, has anyone successfully received their tickets back yet into the original transferor's account?  I'm chatting with TM support and after telling me over and over that the tickets are in the OP's account, and then suggesting to clear data / get off wifi / use Google Incognito to "View and Save Tickets", they wrote this:

    "On our end, the tickets are back to the original purchaser. However, I also see their account as the same as you are saying "Accepted by Dan....", so we need to make a few investigations to finalize the details."

    TBD on their "few investigations to finalize the details"....
    Anyone have any luck seeing transferred tickets back in the original account?  Curious if I'm the only that is having issues.

    That said, I'm at it over here for last 5 hours and basically giving up hope.  I've chatted with 2 agents online, spoke on the phone to 2 separate TM Customer Service agents (one regular and one Fan to Fan) and nobody can help.  After an hour, the Fan to Fan agent gave me the phone # for Ticketstoday and guess what, it's out of service!

    ISO 1 or 2 GA for STP1 if anyone has and can plan a timed drop.  TY!!


    My Guess is what others have suggested, the tickets once Voided either went back to available inventory and will be put back into the system, or back to original buyer and their CC would be charged, ( same as when the events were canceled) ... TM would need to refund the person that owned the ticket. Any one check their CC to see if there is a pending refund? 
  • danlee1095
    danlee1095 Posts: 1,316
    SHZA said:
    danlee1095 said:
    danlee1095 said:
    Okay, for anyone that engaged in transfer-gate yesterday, has anyone successfully received their tickets back yet into the original transferor's account?  I'm chatting with TM support and after telling me over and over that the tickets are in the OP's account, and then suggesting to clear data / get off wifi / use Google Incognito to "View and Save Tickets", they wrote this:

    "On our end, the tickets are back to the original purchaser. However, I also see their account as the same as you are saying "Accepted by Dan....", so we need to make a few investigations to finalize the details."

    TBD on their "few investigations to finalize the details"....
    Anyone have any luck seeing transferred tickets back in the original account?  Curious if I'm the only that is having issues.

    That said, I'm at it over here for last 5 hours and basically giving up hope.  I've chatted with 2 agents online, spoke on the phone to 2 separate TM Customer Service agents (one regular and one Fan to Fan) and nobody can help.  After an hour, the Fan to Fan agent gave me the phone # for Ticketstoday and guess what, it's out of service!

    ISO 1 or 2 GA for STP1 if anyone has and can plan a timed drop.  TY!!
    No resolution. Was told it would be researched. Was planning to call later. I had 2 tickets affected but one person from my group had to cancel anyway so I still need one. I have n2 GA extras and could offer a trade if it's unresolved. I would think the box office might be able to reissue 
    Great call on box office - I may go straight there when I arrive tomorrow and see if they can assist.  In the meantime, I am going to keep refreshing!  Thank you!
    9/8/98 (NJ), 9/10/98 (NY), 8/23/00 (NY), 8/24/00 (NY), 8/25/00 (NY), 4/30/03 (NY), 7/8/03 (NY), 7/9/03 (NY), 5/12/06 (NY), 6/1/06 (NJ), 6/3/06 (NJ), 8/5/07 (IL), 6/22/08 (DC), 6/24/08 (NY), 6/25/08 (NY), 7/1/08 (NY), 10/4/09 (TX ), 10/30/09 (PA), 5/20/10 (NY), 5/21/10 (NY), 9/3/11 (WI), 9/4/11 (WI), 7/19/13 (IL), 10/18/13 (NY), 10/19/13 (NY), 10/3/14 (MO), 9/23/15 (NY), 9/26/15 (NY), 5/1/16 (NY), 5/2/16 (NY), 8/5/16 (MA), 8/22/16 (IL), 4/7/17 (NY), 6/18/18 (UK), 8/20/18 (IL), 9/2/18 (MA), 9/4/18 (MA), 9/18/21 (NJ), 9/26/21 (CA), 10/1/21 (CA), 10/2/21 (CA), 9/10/22 (NY), 9/11/22 (NY), 9/14/22 (NJ), 9/16/22 (TN), 9/22/22 (CO), 8/31/23 (MN), 9/2/23 (MN), 9/5/23 (IL), 9/7/23 (IL), 5/16/24 (NV), 5/18/24 (NV), 5/28/24 (WA), 5/30/24 (WA), 8/29/24 (IL), 8/31/24 (IL), 9/3/24 (NY), 9/4/24 (NY), 9/7/24 (PA), 9/12/24 (MD), 9/15/24 (MA), 9/17/24 (MA), 4/24/25 (FL), 4/26/25 (FL)
  • SHZA
    SHZA St. Louis, MO USA Posts: 4,314
    craigraether said:
    danlee1095 said:
    danlee1095 said:
    Okay, for anyone that engaged in transfer-gate yesterday, has anyone successfully received their tickets back yet into the original transferor's account?  I'm chatting with TM support and after telling me over and over that the tickets are in the OP's account, and then suggesting to clear data / get off wifi / use Google Incognito to "View and Save Tickets", they wrote this:

    "On our end, the tickets are back to the original purchaser. However, I also see their account as the same as you are saying "Accepted by Dan....", so we need to make a few investigations to finalize the details."

    TBD on their "few investigations to finalize the details"....
    Anyone have any luck seeing transferred tickets back in the original account?  Curious if I'm the only that is having issues.

    That said, I'm at it over here for last 5 hours and basically giving up hope.  I've chatted with 2 agents online, spoke on the phone to 2 separate TM Customer Service agents (one regular and one Fan to Fan) and nobody can help.  After an hour, the Fan to Fan agent gave me the phone # for Ticketstoday and guess what, it's out of service!

    ISO 1 or 2 GA for STP1 if anyone has and can plan a timed drop.  TY!!


    My Guess is what others have suggested, the tickets once Voided either went back to available inventory and will be put back into the system, or back to original buyer and their CC would be charged, ( same as when the events were canceled) ... TM would need to refund the person that owned the ticket. Any one check their CC to see if there is a pending refund? 
    No refund 
  • danlee1095
    danlee1095 Posts: 1,316
    SHZA said:
    craigraether said:
    danlee1095 said:
    danlee1095 said:
    Okay, for anyone that engaged in transfer-gate yesterday, has anyone successfully received their tickets back yet into the original transferor's account?  I'm chatting with TM support and after telling me over and over that the tickets are in the OP's account, and then suggesting to clear data / get off wifi / use Google Incognito to "View and Save Tickets", they wrote this:

    "On our end, the tickets are back to the original purchaser. However, I also see their account as the same as you are saying "Accepted by Dan....", so we need to make a few investigations to finalize the details."

    TBD on their "few investigations to finalize the details"....
    Anyone have any luck seeing transferred tickets back in the original account?  Curious if I'm the only that is having issues.

    That said, I'm at it over here for last 5 hours and basically giving up hope.  I've chatted with 2 agents online, spoke on the phone to 2 separate TM Customer Service agents (one regular and one Fan to Fan) and nobody can help.  After an hour, the Fan to Fan agent gave me the phone # for Ticketstoday and guess what, it's out of service!

    ISO 1 or 2 GA for STP1 if anyone has and can plan a timed drop.  TY!!


    My Guess is what others have suggested, the tickets once Voided either went back to available inventory and will be put back into the system, or back to original buyer and their CC would be charged, ( same as when the events were canceled) ... TM would need to refund the person that owned the ticket. Any one check their CC to see if there is a pending refund? 
    No refund 
    Same here.  TM just thinks that the OP's have their tickets back in their account.

    I just need a single GA for N1 now (a buddy had a spare GA).  Thanks to anyone that can help!
    9/8/98 (NJ), 9/10/98 (NY), 8/23/00 (NY), 8/24/00 (NY), 8/25/00 (NY), 4/30/03 (NY), 7/8/03 (NY), 7/9/03 (NY), 5/12/06 (NY), 6/1/06 (NJ), 6/3/06 (NJ), 8/5/07 (IL), 6/22/08 (DC), 6/24/08 (NY), 6/25/08 (NY), 7/1/08 (NY), 10/4/09 (TX ), 10/30/09 (PA), 5/20/10 (NY), 5/21/10 (NY), 9/3/11 (WI), 9/4/11 (WI), 7/19/13 (IL), 10/18/13 (NY), 10/19/13 (NY), 10/3/14 (MO), 9/23/15 (NY), 9/26/15 (NY), 5/1/16 (NY), 5/2/16 (NY), 8/5/16 (MA), 8/22/16 (IL), 4/7/17 (NY), 6/18/18 (UK), 8/20/18 (IL), 9/2/18 (MA), 9/4/18 (MA), 9/18/21 (NJ), 9/26/21 (CA), 10/1/21 (CA), 10/2/21 (CA), 9/10/22 (NY), 9/11/22 (NY), 9/14/22 (NJ), 9/16/22 (TN), 9/22/22 (CO), 8/31/23 (MN), 9/2/23 (MN), 9/5/23 (IL), 9/7/23 (IL), 5/16/24 (NV), 5/18/24 (NV), 5/28/24 (WA), 5/30/24 (WA), 8/29/24 (IL), 8/31/24 (IL), 9/3/24 (NY), 9/4/24 (NY), 9/7/24 (PA), 9/12/24 (MD), 9/15/24 (MA), 9/17/24 (MA), 4/24/25 (FL), 4/26/25 (FL)
  • RatherStarved
    RatherStarved Posts: 5,764
    Sent a reserved single and got the note last night.  Recipient got note this morning saying it’s removed from his account.  It’s not back in mine.  Just had a chat response from one of the geniuses that the reason I don’t see it is that the recipient has it in their account and it can’t be transferred to me because transfers aren’t allowed.  
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
  • danlee1095
    danlee1095 Posts: 1,316
    RatherStarved said:
    Sent a reserved single and got the note last night.  Recipient got note this morning saying it’s removed from his account.  It’s not back in mine.  Just had a chat response from one of the geniuses that the reason I don’t see it is that the recipient has it in their account and it can’t be transferred to me because transfers aren’t allowed.  
    Ha ha that is classic.  Ultimately I just hope I can get a refund after all said and done because unless they figure out a wider fix, I think we are all screwed.  Lesson learned.
    9/8/98 (NJ), 9/10/98 (NY), 8/23/00 (NY), 8/24/00 (NY), 8/25/00 (NY), 4/30/03 (NY), 7/8/03 (NY), 7/9/03 (NY), 5/12/06 (NY), 6/1/06 (NJ), 6/3/06 (NJ), 8/5/07 (IL), 6/22/08 (DC), 6/24/08 (NY), 6/25/08 (NY), 7/1/08 (NY), 10/4/09 (TX ), 10/30/09 (PA), 5/20/10 (NY), 5/21/10 (NY), 9/3/11 (WI), 9/4/11 (WI), 7/19/13 (IL), 10/18/13 (NY), 10/19/13 (NY), 10/3/14 (MO), 9/23/15 (NY), 9/26/15 (NY), 5/1/16 (NY), 5/2/16 (NY), 8/5/16 (MA), 8/22/16 (IL), 4/7/17 (NY), 6/18/18 (UK), 8/20/18 (IL), 9/2/18 (MA), 9/4/18 (MA), 9/18/21 (NJ), 9/26/21 (CA), 10/1/21 (CA), 10/2/21 (CA), 9/10/22 (NY), 9/11/22 (NY), 9/14/22 (NJ), 9/16/22 (TN), 9/22/22 (CO), 8/31/23 (MN), 9/2/23 (MN), 9/5/23 (IL), 9/7/23 (IL), 5/16/24 (NV), 5/18/24 (NV), 5/28/24 (WA), 5/30/24 (WA), 8/29/24 (IL), 8/31/24 (IL), 9/3/24 (NY), 9/4/24 (NY), 9/7/24 (PA), 9/12/24 (MD), 9/15/24 (MA), 9/17/24 (MA), 4/24/25 (FL), 4/26/25 (FL)
  • craigraether
    craigraether Posts: 1,655
    RatherStarved said:
    Sent a reserved single and got the note last night.  Recipient got note this morning saying it’s removed from his account.  It’s not back in mine.  Just had a chat response from one of the geniuses that the reason I don’t see it is that the recipient has it in their account and it can’t be transferred to me because transfers aren’t allowed.  
    that makes no sense... perhaps they can reissue the ticket and have it picked up at the box office? 
  • given2fly23
    given2fly23 Evanston, IL Posts: 6,040
    edited August 2023
    danlee1095 said:
    RatherStarved said:
    Sent a reserved single and got the note last night.  Recipient got note this morning saying it’s removed from his account.  It’s not back in mine.  Just had a chat response from one of the geniuses that the reason I don’t see it is that the recipient has it in their account and it can’t be transferred to me because transfers aren’t allowed.  
    Ha ha that is classic.  Ultimately I just hope I can get a refund after all said and done because unless they figure out a wider fix, I think we are all screwed.  Lesson learned.
    Seriously. I won’t transfer even my extra ticket to my +1 until the day-of going forward. 
    Found: Soundgarden Hyde Park DVD (Thank you for the gift!)
    Posters for Sale: http://community.pearljam.com/discussion/117469/posters-for-sale
    T-Shirts for Sale: http://community.pearljam.com/discussion/149289/pj-t-shirt-trade-or-sale
  • PJNB
    PJNB Posts: 13,890
    They are telling me it’s voided and they immediately refunded the original buyer 
  • SHZA
    SHZA St. Louis, MO USA Posts: 4,314
    Just glad it was only this show and I didn't send out stuff impossible to get like Indy GA 
  • RatherStarved
    RatherStarved Posts: 5,764
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    I do not see any actual or pending refund on the card I had used.  
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
  • Kwieneke
    Kwieneke Indiana Posts: 2,102
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    So where does that ticket go?
    Noblesville 5.7.2010. Lexington 4.26.2016. Nashville 9.16.2022. St Louis 9.18.2022.
    Chicago 1 9.5.2023. Chicago 2 9.7.2023. 
    *Noblesville 9.10.2023* (Gutted) 
    Seattle 5.30.2024  Noblesville 8.26.2024  Chicago 8.29.2024  Chicago 8.31.2024 
    Pittsburgh 5.16.2025 Pittsburgh 5.18.2025
  • SHZA
    SHZA St. Louis, MO USA Posts: 4,314
    RatherStarved said:
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    I do not see any actual or pending refund on the card I had used.  
    The original 10c buyer sounds like 
  • chukdotcom
    chukdotcom Posts: 757
    edited August 2023
    Kwieneke said:
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    So where does that ticket go?
    PJ Premium
  • RatherStarved
    RatherStarved Posts: 5,764
    craigraether said:
    RatherStarved said:
    Sent a reserved single and got the note last night.  Recipient got note this morning saying it’s removed from his account.  It’s not back in mine.  Just had a chat response from one of the geniuses that the reason I don’t see it is that the recipient has it in their account and it can’t be transferred to me because transfers aren’t allowed.  
    that makes no sense... perhaps they can reissue the ticket and have it picked up at the box office? 
    It definitely seems like box office is best bet.
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
  • chukdotcom
    chukdotcom Posts: 757
    RatherStarved said:
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    I do not see any actual or pending refund on the card I had used.  
    Were you the ORIGINAL buyer?
  • SHZA
    SHZA St. Louis, MO USA Posts: 4,314
    Kwieneke said:
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    So where does that ticket go?
    Doesn't exist 
  • chukdotcom
    chukdotcom Posts: 757
    SHZA said:
    Kwieneke said:
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    So where does that ticket go?
    Doesn't exist 
    If it's not a GA, then buy cheap seats and go sit in that seat.
  • SHZA
    SHZA St. Louis, MO USA Posts: 4,314
    chukdotcom said:
    SHZA said:
    Kwieneke said:
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    So where does that ticket go?
    Doesn't exist 
    If it's not a GA, then buy cheap seats and go sit in that seat.
    It is GA 
  • RatherStarved
    RatherStarved Posts: 5,764
    SHZA said:
    RatherStarved said:
    PJNB said:
    They are telling me it’s voided and they immediately refunded the original buyer 
    I do not see any actual or pending refund on the card I had used.  
    The original 10c buyer sounds like 
    You’re saying if the person who transferred it bought it fan to fan then this supposed refund went to the person who sold it on fan to fan (assuming original buyer)? 
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
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