The refund deadline was April 1st. That doesn’t change that they should answer to tell you though 

There’ll be an email with pick up infos in advance 

I don’t know how to get my presale tickets for Amsterdam. Contacted 10C two times by mail and one time by using contact on the website. No response at all 😳

I've been waiting almost a month for a response about swapping my 10C GA to 10C Reserved due to a recent surgery. Just emailed again yesterday. I understand they are busy with the tour(s) and they are probably bombarded with refund requests, etc., but someone should be dedicated to answering email! 

JPPJ84 said:

BoltOfLightnin' said:

I've been waiting almost a month for a response about swapping my 10C GA to 10C Reserved due to a recent surgery. Just emailed again yesterday. I understand they are busy with the tour(s) and they are probably bombarded with refund requests, etc., but someone should be dedicated to answering email! 

For what show? Maybe someone on the forum is willing to swap

Amsterdam night 1 - I have posted all over FB and in here but no takers  

JPPJ84 said:

First time I‘m reading it and just by chance, certainly not from the thread title. Maybe you can find someone who’d be willing to swap for regular seated tickets. There are some very good ones available as well. Maybe make a new thread with a good title 

Oh, this isn't my thread. I posted and bumped my post up x2 in the Porch: 

Looking to TRADE - Amsterdam 1 10C GA for 10C Reserved

I came here looking to see if anyone else was not getting responses from 10C via email and hoping someone from 10C would see this!

I have the same issue, I cannot attend to budapest shows and requested the refund in march, but there were some issues as I dont have an USA bank account number. No email response, no telephone answer, no desperate 10c forum post answer, no instagram DM response. Just silence, I really dont want to think that 10c is keeping my money… but the looks are awful

Warchild said:

Has anyone been able to get an answer from 10c regarding refunds? I'm having issues getting my refund from the Amsterdam 24th show.

Same here!! I received the e-mail from Wise during my vacation, and I noticed this when I returned. So the 2 day deadline was expired. Have been trying to get a new e-mail from Wise ever since by contacting 10C, but no reaction in any form from them. I have not the illusion that I am the only one that is contacting them, but it takes way too long. Steam is coming out of my ears, as we say around here.

The email said that if you miss the 2 day window you have to restart the process 

Hi JPPJ84, unfortunately the "Start Refund Process" button no longer appears on the My Tickets page.

Warchild said:

Has anyone been able to get an answer from 10c regarding refunds? I'm having issues getting my refund from the Amsterdam 24th show.

Initially I requested the refund in USD, since I have an European USD bank account, but TransferWise doesn't support international USD transfers Their support told me to contact 10c. Which I've done, by email and also through the support webpage, but it's been 2 weeks and so far not even a simple acknowledgement they are looking into my issue :-(

Any ideas?

It hurts enough not seeing Pearl Jam after paying plane tickets and accommodation to go to Amsterdam but not even getting my refund is pure torture...

I’m in exactly the same position. The lack of acknowledgment from Ten Club is disgraceful. I’m so frustrated. At least Wise responded to me albeit they can’t actually help