I can't log in on my phone?

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my2hands
my2hands Posts: 17,117
in Technical Stuff and Help
ever since the change to the new site I have had issues logging in on my phone... I changed my password for the new system and it seemed to be working fine for a while but now it will not let me log in at all on my phone and continues to tell me it is an incorrect password... I even just reset my password and tried, and it failed once again

help?

Comments

  • mookieblalock
    mookieblalock Posts: 3,561
    Do you own a hammer?
  • my2hands
    my2hands Posts: 17,117
    mookieblalock said:

    Do you own a hammer?

    yes

    and I cleared my cookies...

  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    there is something funky with the mobile version
  • TA243471
    TA243471 The Great Northwest Posts: 1,250
    I have to completely re-type in my email address each time I sign in. Every time I use the autofill, I cant get signed in.
    • 2006: Gorge 1
    • 2009: Seattle 1
    • 2013: Seattle
    • 2016: Wrigley 1 & 2
    • 2018: Seattle 1&2, Montana
    • 2020: San Diego, LA 1&2, Oakland 1&2
    • 2022: San Diego, LA 1&2, Fresno, Sacramento, Las Vegas, Denver
    • 2024: Vancouver 1, Portland, Las Vegas 1&2, Seattle 1&2, Missoula, Dana Point 1 & 2
  • my2hands
    my2hands Posts: 17,117
    TA243471 said:

    I have to completely re-type in my email address each time I sign in. Every time I use the autofill, I cant get signed in.

    i'm typing in everything from scratch... cookies and history cleared... password updated... nothing is working

    how do you update something and it works worse than before, even months later? lol
  • Kearn5y
    Kearn5y Ireland Posts: 3,035
    I had the same issue. I always logged in with my email address as the login request. This stopped working with the new site. Now I just enter my user name instead of the email and it works
    Kearnsy
  • PP193448
    PP193448 Here Posts: 4,282
    image
    2006 Clev,Pitt; 2008 NY MSGx2; 2010 Columbus; 2012 Missoula; 2013 Phoenix,Vancouver,Seattle; 2014 Cincy; 2016 Lex, Wrigley 1&2; 2018 Wrigley 1&2; 2022 Louisville
  • RoleModelsinBlood31
    RoleModelsinBlood31 Austin TX Posts: 6,239
    You're screwed.
    I'm like an opening band for your mom.
  • my2hands
    my2hands Posts: 17,117
    TA243471 said:

    I have to completely re-type in my email address each time I sign in. Every time I use the autofill, I cant get signed in.

    So I went through and typed everything again... no autofill... and it worked

    Weird
  • drakeheuer14
    drakeheuer14 Posts: 4,619
    It keeps telling me I cant log in? User and password hasnt changed, yet im being told it is wrong. Never had a problem till today
    Pittsburgh 2013
    Cincinnati 2014
    Greenville 2016
    (Raleigh 2016)
    Columbia 2016
  • OceansJenny
    OceansJenny Manhattan, NY Posts: 3,409
    Been logged on mobile for a few weeks now. Did you click "remember me" when you logged on?
    DC '03 - Reading '04 - Philly '05 - Camden 1 '06 - DC '06 - E. Rutherford '06 - The Vic '07 - Lollapalooza '07 - DC '08 - EV DC 1 & 2 '08 (Met Ed!!) - EV Baltimore 1 & 2 '09 - EV NYC 1 '11 (Met Ed!) - Hartford '13 - GCF '15 - MSG 2 '16 - TOTD MSG '16 - Boston 1 & 2 '18 - SHN '21 - EV NYC 1 & 2 '22 - MSG '22
  • cutz
    cutz Posts: 12,227
    drakeheuer14 said:

    It keeps telling me I cant log in? User and password hasnt changed, yet im being told it is wrong. Never had a problem till today

    Same here, but i haven't been able to log on since they changed the site.

    I still can't log on.
  • drakeheuer14
    drakeheuer14 Posts: 4,619
    OceansJenny said:

    Been logged on mobile for a few weeks now. Did you click "remember me" when you logged on?

    cutz said:

    drakeheuer14 said:

    It keeps telling me I cant log in? User and password hasnt changed, yet im being told it is wrong. Never had a problem till today

    Same here, but i haven't been able to log on since they changed the site.

    I still can't log on.
    I finally ended up changing my password and it seems to be working now. But that was extremely annoying that it just stopped working.

    Also, that keep me logged in thing works for maybe 5 minutes which makes no sense
    Pittsburgh 2013
    Cincinnati 2014
    Greenville 2016
    (Raleigh 2016)
    Columbia 2016
  • Sea
    Sea Posts: 3,126
    edited November 2016
    Please make sure you are running the latest updates on your devices and that you are not using any content blocking apps.

    After clearing your cache/cookies, relaunch your browser and try again to log in. You may also want to try clicking ["Forgotten Password"](https://pearljam.com/ten-club/forgotten-password) on the login page to reset your password again.

    If you are still having problems let us know which devices you are using. Thanks
    Post edited by Sea on
  • cutz
    cutz Posts: 12,227
    I have a Android(so NO App. WHY NO App for Android?)

    I changed my password when the site change happened, because i couldn't log on onto my Laptop, let alone my phone. But, when i changed my password it worked for BOTH my Laptop & Phone. Now, it does NOT work on my phone, for some reason. If it works on my Laptop, so it should work on my phone too. I shouldn't have to change my password again(not when it works on my Laptop) just to be able to log on my phone.
  • Sea
    Sea Posts: 3,126
    Sea said:

    Please make sure you are running the latest updates on your devices and that you are not using any content blocking apps.

    After clearing your cache/cookies, relaunch your browser and try again to log in. You may also want to try clicking ["Forgotten Password"](https://pearljam.com/ten-club/forgotten-password) on the login page to reset your password again.

    If you are still having problems let us know which devices you are using. Thanks

    Also, you may need to manually type in your login information...don't use autofill.
    Thank you

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