StubHub canceling order after "tickets sold below market value"

mschostok
mschostok Chicago, IL Posts: 858
in The Porch
I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket?
Milwaukee 2014
MSG 2016 1&2
Wrigley 2016 1&2
Eddie Vedder Obama Farewell Address 2017
Eddie Vedder Louisville, KY 2017
London 2018 1
Wrigley 2018 1&2
St. Louis 2020
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Comments

  • bootlegger10
    bootlegger10 Posts: 16,306
    I would think Stubhub should give you a free replacement ticket.
  • whoyouare72
    whoyouare72 Chicago IL Posts: 2,185
    That is bull f****** s*** I would call StubHub and raise hell
  • nothinasitseems
    nothinasitseems New Jersey Posts: 1,516
    what the hell?!
    2013: Worcester 2, Brooklyn 1, Brooklyn 2, Hartford
    2015: Global Citizen Festival
    2016: Philly 1, Philly 2, MSG 1, MSG 2, Fenway 2
    2018: Fenway 1, Fenway 2
    2024: MSG 2, Philly 1, Philly 2, Fenway 1, Fenway 2
  • wall232
    wall232 New York Posts: 1,346
    That is some bullshit.
    NYPJ
  • DPrival78
    DPrival78 CT Posts: 2,264
    wow.. fuck that

    sorry, hope you get something worked out
    i'm more a fan of popular bands.. like the bee-gees, pearl jam
  • EM194007
    EM194007 Posts: 2,827
    bootlegger10 said:

    I would think Stubhub should give you a free replacement ticket.

    Or at least a replacement for what he bought it for.

    That's just wrong on StubHub's part.
  • mschostok
    mschostok Chicago, IL Posts: 858
    I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. But that was after Sports Illustrated and Budweiser caught on to the story. I'm pretty pissed nonetheless.
    Milwaukee 2014
    MSG 2016 1&2
    Wrigley 2016 1&2
    Eddie Vedder Obama Farewell Address 2017
    Eddie Vedder Louisville, KY 2017
    London 2018 1
    Wrigley 2018 1&2
    St. Louis 2020
  • mschostok
    mschostok Chicago, IL Posts: 858
    Also, bought the ticket 2 days ago. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof?
    Milwaukee 2014
    MSG 2016 1&2
    Wrigley 2016 1&2
    Eddie Vedder Obama Farewell Address 2017
    Eddie Vedder Louisville, KY 2017
    London 2018 1
    Wrigley 2018 1&2
    St. Louis 2020
  • hihobibo
    hihobibo Tampa, FL Posts: 1,151
    Call stubhub, don't take their first offer, which is like a 20% refund. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit.

    That has happened to me a few times, and this is their typical script.
  • Weston1283
    Weston1283 Fredericksburg, VA Posts: 5,028
    Wow, I didn't know stubhub was THAT low. Terrible.
    2010: Cleveland
    2012: Atlanta
    2013: London ONT / Wrigley Field / Pittsburgh / Buffalo / San Diego / Los Angeles I / Los Angeles II
    2014: Cincinnati / St. Louis / Tulsa / Lincoln / Detroit / Denver
    2015: New York City
    2016: Ft. Lauderdale / Miami / Jacksonville / Greenville / Hampton / Columbia / Lexington / Philly II / New York City II / Toronto II / Bonnaroo / Telluride / Fenway I / Wrigley I / Wrigley - II / TOTD - Philadelphia, San Francisco
    2017: Ohana Fest (EV)
    2018: Amsterdam I / Amsterdam II / Seattle I / Seattle II / Boston I / Boston II
    2021: Asbury Park / Ohana Encore 1 / Ohana Encore 2
    2022: Phoenix / LA I / LA II / Quebec City / Ottawa / New York City / Camden / Nashville / St. Louis / Denver
    2023: St. Paul II
    2024: Las Vegas I / Las Vegas II / New York City I / New York City II / Philly I / Philly II / Baltimore
  • bootlegger10
    bootlegger10 Posts: 16,306
    Weston1283 said:

    Wow, I didn't know stubhub was THAT low. Terrible.

    For 12.12.12 concert at MSG, I got sold a bogus ticket for $800 and Stubhub gave me a free ticket + refunded my $800. I would think with a phone call this person should be able to work something out with Stubhub.
  • kasedoug
    kasedoug The Golden State Posts: 3,025
    mschostok said:

    I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. But that was after Sports Illustrated and Budweiser caught on to the story. I'm pretty pissed nonetheless.

    Was just about to mention this as I went to that game (Luckily won suite tix). A lot of people tried to jump on tickets immediately that Sunday back in November when the news broke that Kobe was retiring. It really sucks for you as the buyer as they should honor the price it was available at. Unfortunately, StubHub's in it to make $$$ just like the sellers are and gets a bigger fee cut at the higher prices. Seems like they're doing this more and more with in-demand events. Definitely given them less of my business in recent years in favor of a local broker that's always giving out and promoting discount codes.
  • JamIsGood
    JamIsGood Posts: 41
    I know people who work for StubHub and, from conversations with them, I know a bit about their policies. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund.

    I can understand how this would be frustrating for the buyer if they thought they were getting a great deal. From what I understand, situations like the one described above are very rare. Keep searching OP and hopefully you'll find another ticket somewhere!
  • JamIsGood
    JamIsGood Posts: 41
    Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account.
  • mschostok
    mschostok Chicago, IL Posts: 858
    Got a full refund, plus a $100 coupon for a ticket. Just got one in Section 225 row 11 for a really decent price. Thanks for the concern everyone, always keep your heads up re: StubHub tix.
    Milwaukee 2014
    MSG 2016 1&2
    Wrigley 2016 1&2
    Eddie Vedder Obama Farewell Address 2017
    Eddie Vedder Louisville, KY 2017
    London 2018 1
    Wrigley 2018 1&2
    St. Louis 2020
  • SPEEDY MCCREADY
    SPEEDY MCCREADY Posts: 27,209
    mschostok said:

    Got a full refund, plus a $100 coupon for a ticket. Just got one in Section 225 row 11 for a really decent price. Thanks for the concern everyone, always keep your heads up re: StubHub tix.

    Right on!
    Take me piece by piece.....
    Till there aint nothing left worth taking away from me.....
  • bootlegger10
    bootlegger10 Posts: 16,306
    We all hate paying Stubhub fees, but they come through in the end at least.
  • AllNiteThing
    AllNiteThing Posts: 1,115
    I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. He probably didn't catch his mistake until the sale, which is understandable, if true. I would totally be pissed if I were in your shoes. Then again, I would be pissed if I were in his shoes. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case.

    Then again, if he complained not because of a mistake but because he realized he could make more money, well then he's a dick. :)
    24 years old, mid-life crisis
    nowadays hits you when you're young
  • JamIsGood
    JamIsGood Posts: 41
    That is the one good thing about StubHub. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Glad to hear that you got a full refund and a $100 credit, OP. I'll be at MSG2 myself on Monday night so maybe I'll see you there :)
  • jjflash
    jjflash Posts: 5,049
    mschostok said:

    Got a full refund, plus a $100 coupon for a ticket. Just got one in Section 225 row 11 for a really decent price. Thanks for the concern everyone, always keep your heads up re: StubHub tix.

    :clap:

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