StubHub canceling order after "tickets sold below market value"

AllNiteThing

mschostok said:

Got a full refund, plus a $100 coupon for a ticket. Just got one in Section 225 row 11 for a really decent price. Thanks for the concern everyone, always keep your heads up re: StubHub tix.

Dude...that is awesome! I've always had a great experience with Stubhub. Glad to hear it worked out for you.

Ryan

Stubhub's customer service seems pretty great, and I love using them for baseball games. Have never paid anywhere close to face value for baseball tickets.

branscop

bootlegger10 said:

Weston1283 said:

Wow, I didn't know stubhub was THAT low. Terrible.

For 12.12.12 concert at MSG, I got sold a bogus ticket for $800 and Stubhub gave me a free ticket + refunded my $800. I would think with a phone call this person should be able to work something out with Stubhub.

Score!

PJ_Soul

mschostok said:

Got a full refund, plus a $100 coupon for a ticket. Just got one in Section 225 row 11 for a really decent price. Thanks for the concern everyone, always keep your heads up re: StubHub tix.

That's good news! Terrible that this kind if thing can happen. I had no idea that stubhub sellersncould pull that.... Is this what happened to everyone who discovered they weren't getting the tix they paid for when they arrived for the superbowl (i think in Arizona??)?

walkunafraid

kasedoug said:

mschostok said:

I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. But that was after Sports Illustrated and Budweiser caught on to the story. I'm pretty pissed nonetheless.

Was just about to mention this as I went to that game (Luckily won suite tix). A lot of people tried to jump on tickets immediately that Sunday back in November when the news broke that Kobe was retiring. It really sucks for you as the buyer as they should honor the price it was available at. Unfortunately, StubHub's in it to make $$$ just like the sellers are and gets a bigger fee cut at the higher prices. Seems like they're doing this more and more with in-demand events. Definitely given them less of my business in recent years in favor of a local broker that's always giving out and promoting discount codes.

Hey, I was there too. Except I bought my tickets for $48 apiece before the season even started and they were still at regular price. Everyone told me to sell when tickets went up to $800 a pop for the furthest of the nosebleeds, but no way in hell was I going to do that. The experience ended up being more than worth every penny that I didn't make by completing that sale (about $1500), in my opinion.

walkunafraid

And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. So it really is pretty rare to purchase a ticket and then have it pulled. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble.

sherm

mschostok said:

Got a full refund, plus a $100 coupon for a ticket. Just got one in Section 225 row 11 for a really decent price. Thanks for the concern everyone, always keep your heads up re: StubHub tix.

As someone that uses stubhub pretty frequently im happy to hear how that played out. Have been fortunate enough to never have an issue.

MayDay10

Something similar happened to me for the Baltimore 13 show. Stalked for a long time. Found a nice pair in the wings for a decent price... but the guy sold them elsewhere or something.

Because they were low price for the location, and pairs were somewhat scarce at that point, stubhub defaulted me to much worse seats at that price. I emailed and they reached out via phone. Was able to get 2 singles in the same area within a few seats of one another.

mschostok

You guys are the shit, see you all on the road!