Album Shipping, We're charged for standard domestic but actually they ship via media mail.

245

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  • deadendp
    deadendp Northeast Ohio Posts: 10,434
    evdjj3j said:

    Benjs mine didn't come in a box. It had a piece of cardboard in a plastic bag.

    I've gotten vinyl from 10c. It was more than a "piece of cardboard in a plastic bag." It's an appropriately sized box with an outer plastic bag, but there is no use in arguing. Baseline, you feel that they charge too much for the packaging they provide. You feel that what service that they use isn't what they claim to use. Purchase elsewhere. No problem with that. It is a choice that you are making. If you feel that you aren't getting the value for what you are paying for, don't continue to feed that which you feel is screwing you.
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  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    Nice argument. Don't question the Pearl Jam's unethical business practices and yes mine was literally a piece of cardboard wrapped around the album and put in a plastic bag.
  • SK203708
    SK203708 Posts: 48
    This discussion reminds me of Vault4-vinyl shipping. I paid 37,49 Dollars (Int. shipping). Well, the record was shipped from within the EU (Czech R. to Germany) and arrived in very bad condition. I complained to 10c about the shipping-cost rip-off and the condition. Never heard a word from them. Still, I purchased Vault 5. Why? I love PJ, I love vinyl - and it's the only place where I can get that item. Stuff I can get elsewhere I'll get elsewhere.
  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    edited September 2015
    You should have returned that shit. Don't let stardom make you lower your standards. We are all equal they are no better than anyone else.
    Post edited by evdjj3j on
  • SK203708
    SK203708 Posts: 48
    edited September 2015
    evdjj3j said:

    You should have returned that shit. Don't let stardom make you lower your standards.

    I would have if it was returnable within the country i live in- but after paying 87,50 for the record I didn't see the point in making it way over 100, because I needed to return it to the US. I decided to cut my losses I guess. Still, I'm very curious from where they'll ship Vault 5 and in what condition it'll arrive. From what one could read on these boards it's very likely that they'll gett pressed at GZ (czech R.) again.
  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    You are getting fucked on shipping. In the future if you want you can have it shipped to me and then I'll ship it to you for what it costs.
  • Horse2345
    Horse2345 Posts: 3,294
    benjs said:

    evdjj3j said:

    Benjs mine didn't come in a box. It had a piece of cardboard in a plastic bag.

    Regarding the bulk rate - I can tell you for a fact that a bulk rate that a company gets is negotiated, and if the negotiation was long ago enough, it's very possible that the bulk rate from, say, two years ago, or poorly negotiated, was higher than you can get today as a walk-in customer. I know that because our business had the same issue until we rectified it.

    Regarding shipping materials, fine, let's assume that there is a $0.00 charge to Ten Club on shipping materials (still unrealistic).

    Your point about the wrong shipping method being given to you is a legitimate issue. Regarding the rest - I'm sorry, but it's up to you as a customer whether or not you're willing to accept the possibility that a company might be billing their shipping with a 200% markup, and using it as a profit centre. It is a business's right to do this if they wish.
    Just a thought about the bulk rate negotiation, i'm not sure if that is true as they have jacked up the prices since last year. I ordered the mugs and a scarf for $15.99 shipping last year this time its $20.99 just for the mugs. Ridiculous for something that probably weighs a pound, has no tracking and takes at least a month to Canada. It takes me 2.5 hours on a boat to get to Seattle!
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  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    The don't expect any sympathy the standard reply is if you don't like it go somewhere else, but don't dare hold the 10 club to any ethical standards, how dare you.
  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    I just bought the Touch Me I'm Dick that just got posted from Bull Moose and shipping was $2.99. I cant believe you people are defending the 10 Club when they are seriously fucking people on shipping.
  • Horse2345
    Horse2345 Posts: 3,294
    I was doing some playing around and what i don't get is how they determine the prices? Shipping prices are weight based yet i put in 2 different items that fall in roughly the same weight and one is $9.99 and one is $20.99? Makes no sense.
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  • 100 Pacer
    100 Pacer Toronto, ON Posts: 9,322
    benjs said:

    maverick said:

    Shipping may have been $3 but don't forget the costs of shipping materials (which are very good) and the cost of labor to package them up. $9 seems fair to me.

    Packing and preparing a box, when it's a high-demand and typically single-SKU as in the case of 9 out of 10 pre-orders, should be roughly 2 minutes. Insert the record, tape the box. Migrating shipping information and printing and affixing the sticker is another 2 minutes (assuming Ten Club is archaic and manually putting shipping information in for orders). Add another minute for fluff. An average warehouse worker receives a salary of $11.00 per hour in Seattle, and this order has then used 5/60 minutes = 1/12th of $11.00 = $0.91.

    Shipping materials should be no more than $1.00 per order, or the Ten Club is suboptimal on packing materials.

    $3.00 + $0.91 + $1.00 = $4.91 = 83% markup if the total cost is $9.00. As a consumer it might hurt to hear this, but this is within reason for an eCommerce transaction with a low dollar shipping cost. Also, typically companies will tier the markup such that high dollar value shipping costs are marked up less.

    I'd venture a guess that they're only breaking even when you factor in warehouse inefficiencies, poorly negotiated shipping rates, the fact that it might not be a dedicated warehouse worker packing boxes, the fact that the salary of the person packing boxes is likely higher, time where they aren't shipping or receiving, etc. There are too many factors, and even this basic calculation shows they are calculating rates within reason (IMO).
    Add in the following:

    - credit/debit transaction fees
    - warehouse overhead (utilities, property tax, heating/cooling)

    Right or wrong, people have to remember that 10C is a business and needs to operate as one. They were losing money for YEARS (believe it or not) during the height of the band's popularity. The band was raking in tons of cash so either no one card or no one noticed that 10C was bleeding cash or perhaps the people running things back then simply didn't have the same type of experience Tim does. Regardless, 10C now generates a profit as any sound business aims to. The band members earn their living playing shows. 10C earns the band the opportunity to manage their operation on their own terms. This costs money. I've got a 10,000 square foot warehouse and I'm paying ~CDN$37,000 (US$27,800) in property taxes alone this year.

    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

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  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    I just looked into it and charging for shipping a certain method and then shipping via a different method is considered mail fraud by the USPS.
  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    100 Pacer, please stop defending fraud. The issue is not the price, I knew what that was when I ordered. The issue is the invoice says they are going to send via Mail Innovations Standard Domestic Shipping but they actually sent it via media mail. There is no logical defense against this practice.
  • 2-feign-reluctance
    2-feign-reluctance TigerTown, USA Posts: 23,460
    evdjj3j said:

    100 Pacer, please stop defending fraud. The issue is not the price, I knew what that was when I ordered. The issue is the invoice says they are going to send via Mail Innovations Standard Domestic Shipping but they actually sent it via media mail. There is no logical defense against this practice.

    You should e-mail 10c directly with your feedback, or better yet, give them a call on Monday and see what they have to say.
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  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    edited September 2015
    I did email them. I noted it in the email I had to send back when I sent my damaged album back, which by the way would most likely have not been damaged if they wouldn't have used the cheapest possible shipping method. I bet they lose more money on damaged returns than they save on shitty shipping. I've had three of the albums I've ordered come to me damaged. I'm not the only one every time they release an album all kinds of people receive damaged merchandise. It's bad business all around, from the postage fraud to the poor customer service, but having a monopoly they can get by with it.
    Post edited by evdjj3j on
  • Tim Simmons
    Tim Simmons Posts: 9,572
    If the additional $5 hurts your wallet that much, you probably shouldn't be buying this stuff to begin with.








  • Sarava
    Sarava Naperville, IL Posts: 2,061
    I have no problem with the shipping costs from 10club. The charges feel reasonable to me.
  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    Tim please read the comments before posting. It's not about price it's about being changed for one type of shipping and them using another. It's about committing fraud and being unethical.
  • evdjj3j
    evdjj3j Old Mountains Posts: 114
    Sarava it's unfortunate that your apathy causes you to not care when you are getting fucked. Again this is not about cost it's about promising one type of shipping then using another.
  • jerparker20
    jerparker20 St. Paul, MN Posts: 2,529
    Tim Simmons said:

    If the additional $5 hurts your wallet that much, you probably shouldn't be buying this stuff to begin with.

    Exactly.

    $8.99 to pack and ship a record across the country is pretty damn cheap. Don't believe me, drive or fly there and pick it up yourself. Then tell me that $8.99 is gouging.

    Also, why do folks always pin the blame on packages being beat up on the 10C? Maybe your mail carrier sucks and doesn't give a fuck. I spent enough time in distribution and logistics to know that some individuals really don't give a two shits when handling other people's property.
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