Ticketmasters response for my bad tix

JOEJOEJOE · June 2008

evenflowwma wrote:

I'm not looking for a refund from them, i am getting my money back, the point is i really want to know why it happened, and i know tm know's and they won't tell me and that's bullshit. whoever bought them, sold them and then reported them lost or stolen and got new tix and screwed me, the worst part is he probably didn't even go to the show, he probably sold them...again!!! bottom line is you should not be able to get new tix if you lose them! shame on you for losing them!

So, if you ever lose tickets in the future, you won't request replacements?

LarryLegend · June 2008

Bummy213 wrote:

Dude that's in no way TM's fault (and wow, I can't believe I actually defended Ticketmaster for once in my life). You bought your tickets under your own personal transaction with someone else. It's the scumbag's fault that you bought them from.
I'll tell you how their policy is good. Ticketmaster saved my ass in a situation once. I had ordered tickets to go see AC/DC in Dallas like 2 days before hand and ordered overnight delivery. The tickets still hadn't come the day of the show so I called and they hooked me up by having replacement tickets ready at the box office....same seats and everything, all I had to do was present the credit card I used. Turns out it was the post office's fault for not delivering my tickets on time (rain, sleet or snow my ass).

Op, hope you are seeing the common threads here which are:

1. You have ever right to be pissed off at the person who screwed you over BUT
2. When you buy tickets from a third party, it comes with a risk, especially when you don't know the person/business and/or it doesn't come with a guarantee
3. There is no way that Ticketmaster or any other credible business is ever going to provide you assistance in any way here nor should they.
4. Ticketmaster's policy is completely reasonable. Imagine if you got front row tickets from ticketmaster but they never came in the mail and they said sorry, you are out of luck. I'd hate to see your e-mail to Ticketmaster then.

scpjfan · June 2008

evenflowwma wrote:

yes it is! the policy they have is a joke! how can u let people reprt lost or stolen tix and replace them? that makes little sense.

Actually, it makes perfect sense. TM is using the available technology in order to protect people who have lost their tickets or have had them stolen.

Think about it, what if someone steals your tickets. According to you, they shouldn't be able to cancel them and have new tickets issued.

You roll the dice when you don't buy directly from TM or 10C. Your story sucks, but this is the lesser of two evils.

Motown322 · June 2008

evenflowwma wrote:

I'm not looking for a refund from them, i am getting my money back, the point is i really want to know why it happened, and i know tm know's and they won't tell me and that's bullshit.

They won't tell you because you were not involved in the original transaction with Ticketmaster. Their only obligation is to the person who purchased the tickets DIRECTLY FROM THEM, not to whomever the tickets get passed on/sold to.

I'm no Ticketmaster lover. I've been screwed in the ass by them on tickets that never showed up and then (mysteriously) were not waiting at will-call like they told me they would. But there's nothing they've done wrong in this situation. the only explanation you're gonna get is whatever one the person who sold you the tickets decides to give you... and at this point I wouldn't believe him if he told me the Earth was round.

evenflowwma · June 2008

JOEJOEJOE wrote:

So, if you ever lose tickets in the future, you won't request replacements?

Glad someone finally said this! listen good.....DON'T LOSE YOUR TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TREAT THEM LIKE GOLD, LIKE THEY ARE YOUR LIFE SAVINGS! and before i probably would do that, but not now! if you are so careless with your tix, then SHAME ON YOU! I'm not saying tm should give me a refund, but the policy is a joke they are a rip off everybody know's it. The worst part is my mom works with the guy who got the tix and he is playing games with a women who has a bad heart condition and a widow( my dad passed away in january) looks like i will be paying this fat bastard a visit! I am 6 ft 3 270lbs and i have a bad irish temper. I see possible jail time in my future...just kidding

Hinny · June 2008

evenflowwma wrote:

Glad someone finally said this! listen good.....DON'T LOSE YOUR TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TREAT THEM LIKE GOLD, LIKE THEY ARE YOUR LIFE SAVINGS! and before i probably would do that, but not now! if you are so careless with your tix, then SHAME ON YOU! I'm not saying tm should give me a refund, but the policy is a joke they are a rip off everybody know's it. The worst part is my mom works with the guy who got the tix and he is playing games with a women who has a bad heart condition and a widow( my dad passed away in january) looks like i will be paying this fat bastard a visit! I am 6 ft 3 270lbs and i have a bad irish temper. I see possible jail time in my future...just kidding

There really is nothing wrong with the policy of replacing tickets when they are reported as lost, or never received in the mail. And neither is there anything wrong with them not supplying replacements to people who claimed to have been wronged by 3rd parties. Put it this way- if I rocked up to the counter and said some guy rorted me and I should get my money back from you, TM, without ever having actually bought anything from TM, would they be bound to give me anything?

Ticketmasters response for my bad tix

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