Ticketmasters response for my bad tix

evenflowwma

Dear Ms. Herlily:

We are in receipt of your recent correspondence regarding your third party ticket purchase.

As you recall, you are requesting information regarding a Ticketmaster purchase made by another individual, which was subsequently sold on a third party ticketing site. Unfortunately, we are unable to discuss the details of this account with anyone other than the original purchaser and card holder. For issues concerning your ticket purchase through a third party, you would need to contact the company from which you made your purchase. Additionally, if you feel the resale laws have been violated by this third party, you would need to contact your local attorney general's office for further assistance and information about your State’s local laws for resale of tickets.

Thank you for the opportunity to address your concerns. We truly hope you'll choose Ticketmaster for your future ticketing needs.

Sincerely,

Naomi
Consumer Support Specialist


For starters i am a dude not ms. so this starts off great. What a crock of shit! i am not letting this go, now i am really pissed off!!!!

LukinFan

evenflowwma wrote:

Dear Ms. Herlily:

We are in receipt of your recent correspondence regarding your third party ticket purchase.

As you recall, you are requesting information regarding a Ticketmaster purchase made by another individual, which was subsequently sold on a third party ticketing site. Unfortunately, we are unable to discuss the details of this account with anyone other than the original purchaser and card holder. For issues concerning your ticket purchase through a third party, you would need to contact the company from which you made your purchase. Additionally, if you feel the resale laws have been violated by this third party, you would need to contact your local attorney general's office for further assistance and information about your State’s local laws for resale of tickets.

Thank you for the opportunity to address your concerns. We truly hope you'll choose Ticketmaster for your future ticketing needs.

Sincerely,

Naomi
Consumer Support Specialist


For starters i am a dude not ms. so this starts off great. What a crock of shit! i am not letting this go, now i am really pissed off!!!!

you wanna fill me in on what happened? I"m lost

Hinny

Makes perfect sense. You chose to get tix via a third party instead of directly through the official channels, 10c and TM, so it's really on you to sort it out with the 3rd party.

Biggest Wave

Didn't you say that you were going to get your money back? If so, just leave it at that and walk away. To me it wouldn't be worth all the frustration. Chalk it up as a lessoned learned.

Biggest Wave

LukinFan wrote:

you wanna fill me in on what happened? I"m lost

http://forums.pearljam.com/showthread.php?t=290944

evenflowwma

I agree with you to a point, however the fact that you can sell tix to anybody get the money then call and report your tix stolen is a joke and plain wrong! tix should be treated as money, last time i checked if you lose your money you can't call the government and say...uh i lost $1,000, can i have it back? i am so sure that this is what happened i will bet my life on it!

Hinny

I imagine they would have no obligation to provide you with any service or directly assist you to resolve this because they did not enter into a transaction with you.

MayDay10

this one isnt on ticketmaster, even if they wont/cant help you out.

Biggest Wave

evenflowwma wrote:

...the fact that you can sell tix to anybody get the money then call and report your tix stolen is a joke and plain wrong! ..... i am so sure that this is what happened i will bet my life on it!

You are probably right, but do you think anything you can do is going to change that? You'd be fighting Ticketmaster. If I remember correctly there were some mutual friends of ours that tried that and got nowhere. What makes you think that your efforts would be any different? I mean, do whatever you think that you need to do, but to me it seems like a losing battle. What about the tix you're supposed to get for Beacon? That's going to be a sweeeet show. I might have even given up my 9th row lottery tickets for a trade like that.

evenflowwma

yes it is! the policy they have is a joke! how can u let people reprt lost or stolen tix and replace them? that makes little sense. So i guess i will buy tix to a concert, sell them to someone else then call tm and report them lost get new tix and keep some poor guy's hard earned money? yeah, that makes all the sense in the world. IF YOU LOSE YOUR TIX YOU ARE SCREWED you should not be able to get new ones. period!

MattyJoe

I don't see how this is Ticketmaster's fault. The lost or stolen cancellation thing makes plenty of sense. If my tickets got stolen by somebody I wouldn't want them using my tickets! That's just the risk you run when buying tickets from someone else.

evenflowwma

If it happened to you, you wouldn't be saying that! if u lose your tix then shame on you. like i said if u lose money, do u get it back? NO!! this should be no exception.

Motown322

You're mad at the wrong people... Ticketmaster did not sell these tickets to YOU. What do you exactly want Ticketmaster to do for you in this situation? They can't refund your money because you never paid them any. They have absolutely no way of knowing if the guy who bought the tickets from them has sold them to you or anyone else.

drsluggo

evenflowwma wrote:

yes it is! the policy they have is a joke! how can u let people reprt lost or stolen tix and replace them? that makes little sense. So i guess i will buy tix to a concert, sell them to someone else then call tm and report them lost get new tix and keep some poor guy's hard earned money? yeah, that makes all the sense in the world. IF YOU LOSE YOUR TIX YOU ARE SCREWED you should not be able to get new ones. period!

We had tickets for something a few years ago and really never got them in the mail, so we called and they cancelled them and issued us new ones.

I agree it makes it easy to cheat, but so does 'print-at-home' where people edit the tickets to look better, print a bunch off and sell away..

HollisBrown

Contact Andy Cuomo's office or Robert Morganthau's, MSG. Or one of the TV stations. I would give them every name you have associated with this 'scam.' Let those involved know what you're doing. Maybe one of the culprits will fess up to this scam and get you a refund.

Drop the Leash

Let's get this on oprah to

Oatsdad

I agree with those who say TM had nothing to do with the OP's problem. The policy to replace lost/never received/stolen tickets is GREAT. Sure, it's open for abuse, but it's still a good idea, especially since sometimes tickets sent through the mail don't arrive. I've had TM replace tickets a few times over the years.

TM has NO responsibility for this problem - I think the OP is just bent on attacking everyone even remotely involved in her woes. Hey, let's attack PJ for being popular enough to inspire scams - if no one liked them, we wouldn't have to worry about scams! :rolleyes:

over bends

Motown322 wrote:

You're mad at the wrong people... Ticketmaster did not sell these tickets to YOU. What do you exactly want Ticketmaster to do for you in this situation? They can't refund your money because you never paid them any. They have absolutely no way of knowing if the guy who bought the tickets from them has sold them to you or anyone else.

As much as the situation sucks this is what the situation boils down to. How can they give you back the money you didn't give them?

evenflowwma

I'm not looking for a refund from them, i am getting my money back, the point is i really want to know why it happened, and i know tm know's and they won't tell me and that's bullshit. whoever bought them, sold them and then reported them lost or stolen and got new tix and screwed me, the worst part is he probably didn't even go to the show, he probably sold them...again!!! bottom line is you should not be able to get new tix if you lose them! shame on you for losing them!

Stephen Flow

Anytime you get tickets from a source other than ticketmaster or the ten club you HAVE to be skeptical. There are ways of checking the tickets to verify that they are real prior to the show, this is not rocket science. Yeah, it sucks that this happened to you and I saw it happen to others at MSG but that's how scalpers work, they scam you for a quick buck and you, the real fan, are assed out. Sorry for your shitty experience just be careful next time.

Bummy213

evenflowwma wrote:

yes it is! the policy they have is a joke! how can u let people reprt lost or stolen tix and replace them? that makes little sense. So i guess i will buy tix to a concert, sell them to someone else then call tm and report them lost get new tix and keep some poor guy's hard earned money? yeah, that makes all the sense in the world. IF YOU LOSE YOUR TIX YOU ARE SCREWED you should not be able to get new ones. period!

Dude that's in no way TM's fault (and wow, I can't believe I actually defended Ticketmaster for once in my life). You bought your tickets under your own personal transaction with someone else. It's the scumbag's fault that you bought them from.
I'll tell you how their policy is good. Ticketmaster saved my ass in a situation once. I had ordered tickets to go see AC/DC in Dallas like 2 days before hand and ordered overnight delivery. The tickets still hadn't come the day of the show so I called and they hooked me up by having replacement tickets ready at the box office....same seats and everything, all I had to do was present the credit card I used. Turns out it was the post office's fault for not delivering my tickets on time (rain, sleet or snow my ass).

JOEJOEJOE

evenflowwma wrote:

I'm not looking for a refund from them, i am getting my money back, the point is i really want to know why it happened, and i know tm know's and they won't tell me and that's bullshit. whoever bought them, sold them and then reported them lost or stolen and got new tix and screwed me, the worst part is he probably didn't even go to the show, he probably sold them...again!!! bottom line is you should not be able to get new tix if you lose them! shame on you for losing them!

So, if you ever lose tickets in the future, you won't request replacements?

LarryLegend

Bummy213 wrote:

Dude that's in no way TM's fault (and wow, I can't believe I actually defended Ticketmaster for once in my life). You bought your tickets under your own personal transaction with someone else. It's the scumbag's fault that you bought them from.
I'll tell you how their policy is good. Ticketmaster saved my ass in a situation once. I had ordered tickets to go see AC/DC in Dallas like 2 days before hand and ordered overnight delivery. The tickets still hadn't come the day of the show so I called and they hooked me up by having replacement tickets ready at the box office....same seats and everything, all I had to do was present the credit card I used. Turns out it was the post office's fault for not delivering my tickets on time (rain, sleet or snow my ass).

Op, hope you are seeing the common threads here which are:

1. You have ever right to be pissed off at the person who screwed you over BUT
2. When you buy tickets from a third party, it comes with a risk, especially when you don't know the person/business and/or it doesn't come with a guarantee
3. There is no way that Ticketmaster or any other credible business is ever going to provide you assistance in any way here nor should they.
4. Ticketmaster's policy is completely reasonable. Imagine if you got front row tickets from ticketmaster but they never came in the mail and they said sorry, you are out of luck. I'd hate to see your e-mail to Ticketmaster then.

scpjfan

evenflowwma wrote:

yes it is! the policy they have is a joke! how can u let people reprt lost or stolen tix and replace them? that makes little sense.

Actually, it makes perfect sense. TM is using the available technology in order to protect people who have lost their tickets or have had them stolen.

Think about it, what if someone steals your tickets. According to you, they shouldn't be able to cancel them and have new tickets issued.

You roll the dice when you don't buy directly from TM or 10C. Your story sucks, but this is the lesser of two evils.

Motown322

evenflowwma wrote:

I'm not looking for a refund from them, i am getting my money back, the point is i really want to know why it happened, and i know tm know's and they won't tell me and that's bullshit.

They won't tell you because you were not involved in the original transaction with Ticketmaster. Their only obligation is to the person who purchased the tickets DIRECTLY FROM THEM, not to whomever the tickets get passed on/sold to.

I'm no Ticketmaster lover. I've been screwed in the ass by them on tickets that never showed up and then (mysteriously) were not waiting at will-call like they told me they would. But there's nothing they've done wrong in this situation. the only explanation you're gonna get is whatever one the person who sold you the tickets decides to give you... and at this point I wouldn't believe him if he told me the Earth was round.

evenflowwma

JOEJOEJOE wrote:

So, if you ever lose tickets in the future, you won't request replacements?

Glad someone finally said this! listen good.....DON'T LOSE YOUR TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TREAT THEM LIKE GOLD, LIKE THEY ARE YOUR LIFE SAVINGS! and before i probably would do that, but not now! if you are so careless with your tix, then SHAME ON YOU! I'm not saying tm should give me a refund, but the policy is a joke they are a rip off everybody know's it. The worst part is my mom works with the guy who got the tix and he is playing games with a women who has a bad heart condition and a widow( my dad passed away in january) looks like i will be paying this fat bastard a visit! I am 6 ft 3 270lbs and i have a bad irish temper. I see possible jail time in my future...just kidding

Hinny

evenflowwma wrote:

Glad someone finally said this! listen good.....DON'T LOSE YOUR TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TREAT THEM LIKE GOLD, LIKE THEY ARE YOUR LIFE SAVINGS! and before i probably would do that, but not now! if you are so careless with your tix, then SHAME ON YOU! I'm not saying tm should give me a refund, but the policy is a joke they are a rip off everybody know's it. The worst part is my mom works with the guy who got the tix and he is playing games with a women who has a bad heart condition and a widow( my dad passed away in january) looks like i will be paying this fat bastard a visit! I am 6 ft 3 270lbs and i have a bad irish temper. I see possible jail time in my future...just kidding

There really is nothing wrong with the policy of replacing tickets when they are reported as lost, or never received in the mail. And neither is there anything wrong with them not supplying replacements to people who claimed to have been wronged by 3rd parties. Put it this way- if I rocked up to the counter and said some guy rorted me and I should get my money back from you, TM, without ever having actually bought anything from TM, would they be bound to give me anything?