Hacking and credit card details - are we at risk?

Captain Futura
Captain Futura Posts: 55
edited December 2011 in The Porch
Dear Ten Club/Pearl Jam

Please don't just lock this thread. And don't ignore it either.

If you read these posts, as you obviously do, you will see that many people are now very concerned about their financial and personal details in the light of your explanation for the collapse of the pre sale.

Many of us handed over credit card and sensitive matching information such as addresses - all of which would be an absolute gift to an online fraudster.

Since the number one reason for sabotage would be financial - i.e. farming users' credit card details - then we need to know the extent of the hacking and whether our bank accounts/credit cards are at risk.

We need to know if we need to stop our cards - there are some very disconcerting tales on here of people whose banks originally blocked transactions as suspicious.

This is more than just a botched ticket sale. Unless we take action now criminals could be emptying our bank accounts and running up credit card debts unless you act and tell us everything you know about the extent of the supposed sabotage and its nature.

Bad customer service and shutting up people who complain is one thing but this is a potentially different ball game. You may have put us all severely at risk financially and you owe us answers.
Post edited by Unknown User on
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Comments

  • andriesk
    andriesk Posts: 82
    If any potential hacker out there has my credit card details - have at it! Let me put it this way, I had 102 in my account before I got my MEN tix....
  • Dukes10
    Dukes10 Posts: 58
    I think you are over reacting. Don't take it to the n th degree. You are at the same risk everyday with every transaction you make.
  • Better Dan
    Better Dan Posts: 5,684
    Dukes10 wrote:
    I think you are over reacting. Don't take it to the n th degree. You are at the same risk everyday with every transaction you make.


    Yeah, but 10C/crowdsurge just claimed that they were compromised without explaining what that means for people's info.
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • Captain Futura
    Captain Futura Posts: 55
    It's customary when a site is hacked for the site's owners to warn customers that their accounts have been compromised and to what extent they may be at risk.

    Playstation, for example.
  • Better Dan
    Better Dan Posts: 5,684
    Captain Futura wrote:
    It's customary when a site is hacked for the site's owners to warn customers that their accounts have been compromised and to what extent they may be at risk.

    Playstation, for example.


    Yeah, but 10C wasn't really hacked. :lol:
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • strongmendieyoung
    strongmendieyoung Posts: 69
    Captain Futura wrote:
    It's customary when a site is hacked for the site's owners to warn customers that their accounts have been compromised and to what extent they may be at risk.

    Playstation, for example.


    I see it as a CYA move on their part as well. If customers are not pro-active about protecting their accounts after 10C has notified them of the compromise, I'm sure 10C is relieved of some liability
  • Captain Futura
    Captain Futura Posts: 55
    Better Dan wrote:
    Captain Futura wrote:
    It's customary when a site is hacked for the site's owners to warn customers that their accounts have been compromised and to what extent they may be at risk.

    Playstation, for example.


    Yeah, but 10C wasn't really hacked. :lol:

    Surely you don't mean they lied to us, Dan?
  • Better Dan
    Better Dan Posts: 5,684
    Captain Futura wrote:
    Better Dan wrote:
    Captain Futura wrote:
    It's customary when a site is hacked for the site's owners to warn customers that their accounts have been compromised and to what extent they may be at risk.

    Playstation, for example.


    Yeah, but 10C wasn't really hacked. :lol:

    Surely you don't mean they lied to us, Dan?


    I think they are incompetent when it comes to tech. I know they accused someone of hacking the web site because he could see a buy button...I just don't think they know what they are doing.
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • Captain Futura
    Captain Futura Posts: 55
    Careful. You might get a phone call.
  • Better Dan
    Better Dan Posts: 5,684
    Captain Futura wrote:
    Careful. You might get a phone call.


    I don't mean to be rude, but a lot of PJ presales have had issues...are we to believe they've all been hacked then? I think the problem lies with them, not hackers. I admit I could be wrong, but I (and many others on here) just aren't buying what they are trying to sell us.
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • Captain Futura
    Captain Futura Posts: 55
    From another thread:

    Washington has a law requiring notification about compromised personal information.

    http://apps.leg.wa.gov/RCW/default.aspx?cite=19.255.010

    We need to be told.
  • SoonForgotten2
    SoonForgotten2 Posts: 2,245
    strongmendieyoung wrote:
    Captain Futura wrote:
    It's customary when a site is hacked for the site's owners to warn customers that their accounts have been compromised and to what extent they may be at risk.

    Playstation, for example.


    I see it as a CYA move on their part as well. If customers are not pro-active about protecting their accounts after 10C has notified them of the compromise, I'm sure 10C is relieved of some liability

    Surely they would need to notify as as soon as possible if this actually happened and not 30+ hours after the fact. People who contacted CS today were never informed of any such sabotage. If this were true 10C would absolutely need to state to what degree this occurred and whether or not our personal information had been compromised.
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  • capthowdy1027
    capthowdy1027 Posts: 3,270
    The fact that we're not being told is proof that the "sabotage" excuse is crap.
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  • SoonForgotten2
    SoonForgotten2 Posts: 2,245
    Captain Futura wrote:
    From another thread:

    Washington has a law requiring notification about compromised personal information.

    http://apps.leg.wa.gov/RCW/default.aspx?cite=19.255.010

    We need to be told.

    On that note, I'd like to be assured that the authorities have been contacted regarding this matter.
    <a href="http://www.flickr.com/photos/jmgphotos/sets/72157600802942672/">My Pearl Jam Photos</a>

    <a href="http://www.flickr.com/photos/jmgphotos/4731512142/&quot; title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg&quot; width="630" height="112" alt="PJ Banner2" /></a>
  • KingJeremyD
    KingJeremyD Posts: 2,313
    Your at risk anytime you use your cc or debit card online...
  • mr_canada
    mr_canada Posts: 555
    10C...either admit you lied about the hack or respond to your members request for more info regarding stolen personal info. End the speculation once and for all.
  • Better Dan
    Better Dan Posts: 5,684
    Bump..are you going to address people's concerns?
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • mfc2006
    mfc2006 HTOWN Posts: 37,491
    Better Dan wrote:
    Bump..are you going to address people's concerns?


    don't think it's going to happen.....
    wow.
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  • SoonForgotten2
    SoonForgotten2 Posts: 2,245
    mfc2006 wrote:
    Better Dan wrote:
    Bump..are you going to address people's concerns?


    don't think it's going to happen.....
    wow.

    They're absolutely useless. At least we finally see their true colours, leaving no doubt.
    <a href="http://www.flickr.com/photos/jmgphotos/sets/72157600802942672/">My Pearl Jam Photos</a>

    <a href="http://www.flickr.com/photos/jmgphotos/4731512142/&quot; title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg&quot; width="630" height="112" alt="PJ Banner2" /></a>
  • love-boat-captain
    love-boat-captain Essex. UK Posts: 476
    I do hope no one here is under this ridiculous illusion of sabotage. Please!!!

    Shame on you TC. U must think we are stupid. You're letting the band down.
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