Hacking and credit card details - are we at risk?

Dear Ten Club/Pearl Jam
Please don't just lock this thread. And don't ignore it either.
If you read these posts, as you obviously do, you will see that many people are now very concerned about their financial and personal details in the light of your explanation for the collapse of the pre sale.
Many of us handed over credit card and sensitive matching information such as addresses - all of which would be an absolute gift to an online fraudster.
Since the number one reason for sabotage would be financial - i.e. farming users' credit card details - then we need to know the extent of the hacking and whether our bank accounts/credit cards are at risk.
We need to know if we need to stop our cards - there are some very disconcerting tales on here of people whose banks originally blocked transactions as suspicious.
This is more than just a botched ticket sale. Unless we take action now criminals could be emptying our bank accounts and running up credit card debts unless you act and tell us everything you know about the extent of the supposed sabotage and its nature.
Bad customer service and shutting up people who complain is one thing but this is a potentially different ball game. You may have put us all severely at risk financially and you owe us answers.
Please don't just lock this thread. And don't ignore it either.
If you read these posts, as you obviously do, you will see that many people are now very concerned about their financial and personal details in the light of your explanation for the collapse of the pre sale.
Many of us handed over credit card and sensitive matching information such as addresses - all of which would be an absolute gift to an online fraudster.
Since the number one reason for sabotage would be financial - i.e. farming users' credit card details - then we need to know the extent of the hacking and whether our bank accounts/credit cards are at risk.
We need to know if we need to stop our cards - there are some very disconcerting tales on here of people whose banks originally blocked transactions as suspicious.
This is more than just a botched ticket sale. Unless we take action now criminals could be emptying our bank accounts and running up credit card debts unless you act and tell us everything you know about the extent of the supposed sabotage and its nature.
Bad customer service and shutting up people who complain is one thing but this is a potentially different ball game. You may have put us all severely at risk financially and you owe us answers.
Post edited by Unknown User on
0
This discussion has been closed.
Comments
Yeah, but 10C/crowdsurge just claimed that they were compromised without explaining what that means for people's info.
Playstation, for example.
Yeah, but 10C wasn't really hacked.
I see it as a CYA move on their part as well. If customers are not pro-active about protecting their accounts after 10C has notified them of the compromise, I'm sure 10C is relieved of some liability
Surely you don't mean they lied to us, Dan?
I think they are incompetent when it comes to tech. I know they accused someone of hacking the web site because he could see a buy button...I just don't think they know what they are doing.
I don't mean to be rude, but a lot of PJ presales have had issues...are we to believe they've all been hacked then? I think the problem lies with them, not hackers. I admit I could be wrong, but I (and many others on here) just aren't buying what they are trying to sell us.
Washington has a law requiring notification about compromised personal information.
http://apps.leg.wa.gov/RCW/default.aspx?cite=19.255.010
We need to be told.
Surely they would need to notify as as soon as possible if this actually happened and not 30+ hours after the fact. People who contacted CS today were never informed of any such sabotage. If this were true 10C would absolutely need to state to what degree this occurred and whether or not our personal information had been compromised.
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>
* Cincinnati, OH 6.24.2006 *
* Columbus, OH 5.6.2010 * Noblesville, IN 5.7.2010 *
* East Troy, MI 9.4.2011 * East Troy, MI 9.5.2011 *
* Pittsburgh, PA 10.11.2013 *
On that note, I'd like to be assured that the authorities have been contacted regarding this matter.
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>
don't think it's going to happen.....
wow.
www.cluthelee.com
www.cluthe.com
They're absolutely useless. At least we finally see their true colours, leaving no doubt.
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>
Shame on you TC. U must think we are stupid. You're letting the band down.
We can assure you that there is no security risk. Had this been the case we would have taken immediate action
Notice that they didn't say 'hacked' :roll:
How can they know so fast if they are just starting the investigation? Or is it because there was never any sabotage to begin with..
this is what i don't understand...there have been numerous problems, with numerous sales over the last 6 years...and no fixes have ever been implemented (at least that have alleviated the problems)...it just boggles the mind that so many people would run to defend 10c when clearly there has been an issue with ticket sales for many years...and has ironically now reached insane levels of frustration in the "year of the fan"...i think that was stated on one of the round-tables...that is hilarious. 10c had years to get it right, in preparation for PJ20, and what was supposed to be a year-long celebration...and now it has turned into a bitter mess...
very unfortunate indeed...
However, a positive shout out to the 10c for sending me a copy of DEEP magazine after mine got stolen the first time!
why does it take another fan to tell us this? why cant the 10club respond to this instead of hoping a fan might know the answer. :?
I believe the word "hacked" wasn't used by Ten Club so it would be perfectly clear it wasn't a hacking of information. Please contact the Ten Club for confirmation on this if the CrowdSurge comment isn't sufficient.
This will be closed since this has been answered and there is a ticketing discussion thread at viewtopic.php?f=4&t=178855