Ticketing Issues (Use this thread only)

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  • Better Dan wrote:
    Sabotage? Give me a break!!! :lol:

    Tim Bierman accused some guy of hacking the 10club during the alpine presale because he could see the buy button (as could many people). These people don't have a clue!

    I think they have problems finding the answer and give out one that will not put the blame on them,
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • Better Dan wrote:
    Sabotage? Give me a break!!! :lol:

    Tim Bierman accused some guy of hacking the 10club during the alpine presale because he could see the buy button (as could many people). These people don't have a clue!

    LIKE THE WAY THEY LEFT IT TILL THE LAST POSSIBLE MINUTE .... NO TIME bla bla bla..


    epic failure!!!!!
  • KingJeremyDKingJeremyD Posts: 2,313
    edited December 2011
    Hey Tim,


    Your a grown man and the manager of the 10c...Take some responiablity...Post on here and make an apology....If not?......Your going to even lose more respect...


    Jeremy
    Post edited by KingJeremyD on
  • Mmmmm At least I can go to bed and wish for the best tomorrow... Sabotage, why?
  • Will you return back our membership money?

    the only reason for me to be a 10c member is the ticket presale.
    Vi
  • Mmmmm At least I can go to bed and wish for the best tomorrow... Sabotage, why?


    Hanson are touring...the little b@@tards did it :):mrgreen::mrgreen:
  • mfc2006mfc2006 HTOWN Posts: 37,489
    Better Dan wrote:
    ssisboy wrote:
    I'm gonna suggest that the "blatant disregard" is for legal reasons - I myself do not believe that 10C (and, as some people have said in various discussion threads, that the band members themselves) are happy that the fans/10C members are unhappy.

    I will go further and suggest that 10C (and again, perhaps PJ themselves) are exploring every available legal recourse to ensure that us, the "consumers" get what we want - namely tickets.


    Couldn't they say that they can't comment at this time as they are trying to get the situation sorted? I think people would be happy with anything! From the comments the last few days, it seems like the European fans have really been hassled with waiting for information...from having to drive 90 minutes to access the internet to taking time off from work, etc...

    Crowdsurge has said that the ball is in 10Cs court since this morning USA time.....but 10C has not said anything...10C is on here copying and pasting the same message and locking threads rather than responding to people.... I think that is what's disappointing about the entire situation to all the fans on this forum. We know they are there...they know that we are here and people have real questions...yet we hear nothing from them.

    well said, Daniel.
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  • Mookie Blaylock77Mookie Blaylock77 Posts: 127
    edited December 2011
    ToxicPiggy wrote:
    Mmmmm At least I can go to bed and wish for the best tomorrow... Sabotage, why?


    Hanson are touring...the little b@@tards did it :):mrgreen::mrgreen:


    I just do not know what to believe anymore.. :? . I just want some tickets. :evil: :evil:
    They could have said this 5 hours ago. :x

    Good luck to the ones on the hunt. ;)

    Good night.
    Post edited by Mookie Blaylock77 on
  • FitPearlFitPearl Posts: 744
    guessing the crowd will be just OK for those shows.

    real PJ fans will be all around instead of being all together. And some of them will be angry for shitty seats. :( :?
    "Pearl Jam are not just a band, they are a choice, and if you make that choice, you become one of the few lucky people on this planet to have your life enriched by the greatest gift that music ever gave" -- substitute

    To 10c; "Your PJ tshirt should be tight enough to show you're a woman and loose enough to show you're a lady." - bionicamy

    Pearl Jam is the Boxer. We're just happy to be the bag -- Aaron Cunningham,Fanviews '98
  • How disappointing..in many, many ways...the removing\locking of threads..the lack of information until now (almost midnight in the UK)...the fact that a mobile phone company managed to get tickets out earlier today and that it looks like ticketmaster may end up being the best option for many after all...the absence of apology or even some recognition of the efforts people have put in and the legitmate frustration that ithey feel..i expected more....
  • Hello from NZ.

    I've followed the forum for many years but rarely post (as the stats clearly show).

    Upon the back of yet another round of abysmal service from the TC it's clear that a large number of members need to post on this forum that they are discontinuing their membership when it expires. The TC need to see this - and then these members need to stick to that decision when it does expire.

    From a business model if no-one is withdrawing their membership from the club the club really has no need to work harder at the services it provides as while the base may constantly grumble everyone keeps feeding the club money and the abysmal level of service continues.

    So simply, if you're that unhappy it's time to vote with your feet and not renew. It won't make you any less loyal to the band, won't make you enjoy their music any less, you can still access the forums and keep up to date with everything PJ, still purchase merchandise, still buy the music, still have a good chance at attending concerts, and you can put the extra money you save to either purchasing the XMAS single / mag from others (if they are non-negotiable for you to have) or purchase a concert ticket through other mediums when they next swing around your area.

    If members committed to withdrawing the club would have to operate slicker and improve communication in order to stay afloat and in order to attract old members back.

    This is not a sinister post towards the TC nor is it hoping that the club fades into oblivion - it's simply stating that if nothing is changing for you as a customer then think about what you are actually going to miss then vote with you feet. It's sad but perhaps only then can real change take place.

    Now back to the music....
  • SolarWorldSolarWorld Posts: 1,902
    Yeah Im not going to give up 13+ years of seniority to prove a point. I'm sure most will feel the same. Nice idea though.
  • Thanks for update.
  • SolarWorld wrote:
    Yeah Im not going to give up 13+ years of seniority to prove a point. I'm sure most will feel the same. Nice idea though.

    I'm ready to and will. There's no point. I'm not going to pay just to retain some empty, symbolic number.
    <a href="http://www.flickr.com/photos/jmgphotos/sets/72157600802942672/">My Pearl Jam Photos</a>

    <a href="http://www.flickr.com/photos/jmgphotos/4731512142/&quot; title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg&quot; width="630" height="112" alt="PJ Banner2" /></a>
  • I know ticketmaster is the devil around here, but they run the public sales anyway, so why not outsource the presale to TM? With a unique fanclub password emailed like an hour before the on sale time to prevent rampant selling of the password? Other bands run fan club presales on TM

    TM is clearly big enough to hand them and if the only reason they arent using them is because of prior history it seems silly
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  • Not saying this is what happened, nor whether I believe sabotage is actually responsible, but it is possible to launch a denial of service attack on a website/server which could result in the website crashing.

    This would be even easier during a time or high traffic. Whether a 10Club presale generated that mauch traffic is debatable. If someone wanted to bring down the 10C or Crowdsurge site during a presale, it could well be done with a premeditated attack at a determined time.

    Having said this, it should be fairly easy to establish the source of this attack.

    I guess we now all see why you pay a premium for ticketmaster online sales, their ticketing system is robust and worth millions. I'm more than happy to use tickemaster for 10C presales, sometimes, quality just costs.
  • SolarWorldSolarWorld Posts: 1,902
    SolarWorld wrote:
    Yeah Im not going to give up 13+ years of seniority to prove a point. I'm sure most will feel the same. Nice idea though.

    I'm ready to and will. There's no point. I'm not going to pay just to retain some empty, symbolic number.

    Do it, start the movement, occupy ten club. Put your money where your mouth is. I have pretty good luck with tickets.
  • Can somebody please give a short explanation of what the hell is going on? I've been through many tough American presales so it's not like I don't know about Tenclub clusterfucks...but what's all this "CrowdSurge" and "Sabotage" stuff?
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  • I've had no luck getting tickets off here for the last two years for multiple show.
    One word BULLSHIT!!


    I pay my membership fee's and still have to go to ticketmaster and stand far away and I love it when Eddie asks if everyone in the back are OK refering to people who are not in the fanclub. :|
    Paul D.
  • Ok so my 2 cents.... EV presale for 2011 Shows= Fail
    Alpine Valley/Canadian Tour Presale= Epic Failure.. Tenclub runs to Ticketmaster to rectify presale and make presale happen because they are losing face after alpine sale= Success.

    Tenclub decides to go to Crowdsurge and their "perfectly reliable" system which other "large artists" have used successfully.. Ticketmaster catches wind of this, gets pissed at PJ and decides to teach them a lesson with the Euro presale Sabotage. This sale will be completed via Ticketmaster and just in time for the soon to be... New album tour announcement, which will hit all major US markets, TM will be Tenclubs ONLY reliable outlet to conduct future presales= Ticketmaster Wins...TM20.....This is TRUTH. OCCUPY TICKETMASTER.....
    "It's so nice to hear that in other parts of the world, the stress- borne from envy- that one finds for themselves is the animosity they develop towards a person selling a box of records. How fortunate!" ~ Thirty Bills Unpaid

    MLMF NYC
  • I miss waiting in line stoned, outside Tower records overnight to score tickets...Good Times :mrgreen:
    "It's so nice to hear that in other parts of the world, the stress- borne from envy- that one finds for themselves is the animosity they develop towards a person selling a box of records. How fortunate!" ~ Thirty Bills Unpaid

    MLMF NYC
  • SolarWorld wrote:
    SolarWorld wrote:
    Yeah Im not going to give up 13+ years of seniority to prove a point. I'm sure most will feel the same. Nice idea though.

    I'm ready to and will. There's no point. I'm not going to pay just to retain some empty, symbolic number.

    Do it, start the movement, occupy ten club. Put your money where your mouth is. I have pretty good luck with tickets.

    I'm not really sure what you're getting at. I won't be renewing when my membership is up in a few weeks. I'm not occupying anything and it costs me nothing to not renew. I'm just refusing to continue to be to be slapped in the face by such horrible customer service and general discourtesy. It feels like leaving an abusive relationship at this point.
    <a href="http://www.flickr.com/photos/jmgphotos/sets/72157600802942672/">My Pearl Jam Photos</a>

    <a href="http://www.flickr.com/photos/jmgphotos/4731512142/&quot; title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg&quot; width="630" height="112" alt="PJ Banner2" /></a>
  • I'm not really sure what you're getting at. I won't be renewing when my membership is up in a few weeks. I'm not occupying anything and it costs me nothing to not renew. I'm just refusing to continue to be to be slapped in the face by such horrible customer service and general discourtesy. It feels like leaving an abusive relationship at this point.[/quote]

    Has an abusive relationship ever opened with Sometimes and closed with Yellow Ledbetter?...Pfffft..Dont think so.... ;)
    "It's so nice to hear that in other parts of the world, the stress- borne from envy- that one finds for themselves is the animosity they develop towards a person selling a box of records. How fortunate!" ~ Thirty Bills Unpaid

    MLMF NYC
  • Has anyone else noticed the glaring irony of the band that testified to congress about a ticketing monopoly now cannot even offer tickets through their main fanclub website? and that the 2012 renewals are now in the goods section? I really don't even know what to make of this. the problem has been going on for a year now and it has yet to be addressed....where is the accountability? Will there be a refund of people's memberships? At least a partial one seeing as part of the membership has now been taken away? :?:
  • eyejackereyejacker Posts: 1,282
    Ticketmaster SWEDEN only accepts European VISA and Mastercard and Swedish AMEX!! Does this means that 10C are "not allowing" American fans to buy tickets, because of sabotage?

    http://www.ticnet.se/html/sweden/cancelInsurance.htmI?l=EN&tm_link=tm_i_7&language=en

    TMSW.png
  • Ok so my 2 cents.... EV presale for 2011 Shows= Fail
    Alpine Valley/Canadian Tour Presale= Epic Failure.. Tenclub runs to Ticketmaster to rectify presale and make presale happen because they are losing face after alpine sale= Success.

    Tenclub decides to go to Crowdsurge and their "perfectly reliable" system which other "large artists" have used successfully.. Ticketmaster catches wind of this, gets pissed at PJ and decides to teach them a lesson with the Euro presale Sabotage. This sale will be completed via Ticketmaster and just in time for the soon to be... New album tour announcement, which will hit all major US markets, TM will be Tenclubs ONLY reliable outlet to conduct future presales= Ticketmaster Wins...TM20.....This is TRUTH. OCCUPY TICKETMASTER.....

    I quote myself because I am spot on correct! 8-)
    "It's so nice to hear that in other parts of the world, the stress- borne from envy- that one finds for themselves is the animosity they develop towards a person selling a box of records. How fortunate!" ~ Thirty Bills Unpaid

    MLMF NYC
  • djklambakedjklambake PHX, AZ Posts: 2,522
    Sabotage?

    Ok... Time to run the presale through LiveNation...
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  • hadfiiwhadfiiw Posts: 202
    Ok so my 2 cents.... EV presale for 2011 Shows= Fail
    Alpine Valley/Canadian Tour Presale= Epic Failure.. Tenclub runs to Ticketmaster to rectify presale and make presale happen because they are losing face after alpine sale= Success.

    Tenclub decides to go to Crowdsurge and their "perfectly reliable" system which other "large artists" have used successfully.. Ticketmaster catches wind of this, gets pissed at PJ and decides to teach them a lesson with the Euro presale Sabotage. This sale will be completed via Ticketmaster and just in time for the soon to be... New album tour announcement, which will hit all major US markets, TM will be Tenclubs ONLY reliable outlet to conduct future presales= Ticketmaster Wins...TM20.....This is TRUTH. OCCUPY TICKETMASTER.....

    I quote myself because I am spot on correct! 8-)


    On the surface, I totally agree. If it was the TenClub network/server imploding again, that would be one thing, but a totally complete/separate/different system failed in the same way? They did what good troubleshooting does - they removed an entire part of the equation and it still melted down.

    Been in the networking business for over 12 years now and, with the limited information we have, it sure does smell like a DOS attack to me. Question is who would want to see the system fail?

    Also, did anybody notice that the BB here was slow during that time with the occasional timeout? According to the front page of the BB there were only about 400ish users on at the time with a record number of users in the 1600 range back in May. A lot of duplicate posts were showing up too. One hell of a coincidence if you ask me.
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  • KingJeremyDKingJeremyD Posts: 2,313
    Even if it was sabotage?...Which I don't think it was..Doesn't excuse the 10c from coming out and apologizing to the 10c members....
  • 50,000 people trying to buy tickets for 6 shows at exactly 9am is essentially a DOS attack. Ticketmaster doesn't need to do a damn thing.

    Because people couldn't finish checking out, they had to rejoin the queue. I suspect the CrowdSource servers were doing fine until people were denied when paying for their carts, which began a failure cascade as they had to rejoin others trying to get tickets. You can read on the CrowdSurge website about the API to link to the owner's payment handler. Ticketmaster.ca used their own payments handling.

    IMHO, time to put the 10c payment handler on notice, and talk to DMB, RHCP, MET etc about who they use.

    Or an elaborate plan to sabotage PJ. I'm just guessing.
This discussion has been closed.