Ticketing Issues (Use this thread only)

Eva Copenhagen wrote:

Am I the only one to fear that something bigger than tecnical issues might have happened? I'm not saying that I think someone has died or anything really horrible like that, but that there could be a reason why TC are not responding ...
But then again - Whenever my mum doesn't pick up the phone, I'm absolutely certain that she's had a stroke and is lying on the floor desperately trying to reach the phone, and then I find out that she's just been to get the laundry or something like that.
So it is probably just me :?

you made my day. had the same thought.
hi to mum. hope she's fine.

deserteddotse wrote:

It's Stone's band. I blame him...

word.

it was always a mess with those tickets. but in the end, i always got the tickets i wanted. i'm relaxed.

I'm gonna suggest that the "blatant disregard" is for legal reasons - I myself do not believe that 10C (and, as some people have said in various discussion threads, that the band members themselves) are happy that the fans/10C members are unhappy.

I will go further and suggest that 10C (and again, perhaps PJ themselves) are exploring every available legal recourse to ensure that us, the "consumers" get what we want - namely tickets.

SoonForgotten2 wrote:

theserialthrilla wrote:

no i mean it...im very lucky to have my tickets..
can understand others anger but i dont hate the 10c

Surely you must be sickened by their blatant disregard for their members, though.

How can they not utter a word about what is happening or how they hope to fix it for 30+ hours?

There is no one who can seriously state that they care. They don't. It has now be proven beyond a shadow of a doubt.

Dear Ten Club Members:



Since the ticketing site problems occurred, we have worked in conjunction with our new ticketing partners at CrowdSurge as they've investigated the reasons for Tuesday's site failure.

As most of you know, Ten Club experienced a ticketing system failure earlier this year, after which we made a decision to switch from our internal ticketing system to a successful state-of-the art ticketing company, CrowdSurge, in order to ensure that Ten Club members would have a seamless pre-sale experience.

CrowdSurge is an independent ticketing company dedicated to the highest level of service for ticket purchasers, and has handled successful ticket sales for comparable sized artists for the last three years.

Given that Tuesday's pre-sale system failure mirrored that of the Ten Club ticketing failure earlier this year -- on entirely different systems, and unrelated to server capacity -- all involved now strongly believe that there has been an act of sabotage from an outside source that has prevented fans from executing their ticket purchases. CrowdSurge and TenClub will conduct further investigation into this matter.

What this means for the current pre-sale:

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions; you will have received an email confirmation from CrowdSurge. All Ten Club benefits and policies -- including wristbands for early entry -- will remain the same.

The Ten Club pre-sale has now been terminated because neither CrowdSurge nor Ten Club can conduct a successful presale within the time limits before the public on sales begin.

We have released the unsold Ten Club presale ticket inventory into the public on sale inventory, which will take place Thursday-Sunday. (Full public on sale schedule is listed below.)

We will be issuing EARLY ENTRY wristbands to eligible Ten Club members who are able to obtain Standing General Admission tickets through the official public on sale ticketing vendors.

Information on how to obtain wristbands will be sent out next week.

Note: Please know that tickets purchased through third party ticket touts will not be eligible for early entry wristbands.


Public on sale ticket sale links and times are as follows:

Sabotage? really?

ssisboy wrote:

I'm gonna suggest that the "blatant disregard" is for legal reasons - I myself do not believe that 10C (and, as some people have said in various discussion threads, that the band members themselves) are happy that the fans/10C members are unhappy.

I will go further and suggest that 10C (and again, perhaps PJ themselves) are exploring every available legal recourse to ensure that us, the "consumers" get what we want - namely tickets.

Couldn't they say that they can't comment at this time as they are trying to get the situation sorted? I think people would be happy with anything! From the comments the last few days, it seems like the European fans have really been hassled with waiting for information...from having to drive 90 minutes to access the internet to taking time off from work, etc...

Crowdsurge has said that the ball is in 10Cs court since this morning USA time.....but 10C has not said anything...10C is on here copying and pasting the same message and locking threads rather than responding to people.... I think that is what's disappointing about the entire situation to all the fans on this forum. We know they are there...they know that we are here and people have real questions...yet we hear nothing from them.

Better Dan wrote:

Sabotage? Give me a break!!!

Tim Bierman accused some guy of hacking the 10club during the alpine presale because he could see the buy button (as could many people). These people don't have a clue!

I think they have problems finding the answer and give out one that will not put the blame on them,

Hey Tim,


Your a grown man and the manager of the 10c...Take some responiablity...Post on here and make an apology....If not?......Your going to even lose more respect...


Jeremy

Will you return back our membership money?

the only reason for me to be a 10c member is the ticket presale.

Better Dan wrote:

ssisboy wrote:

I'm gonna suggest that the "blatant disregard" is for legal reasons - I myself do not believe that 10C (and, as some people have said in various discussion threads, that the band members themselves) are happy that the fans/10C members are unhappy.

I will go further and suggest that 10C (and again, perhaps PJ themselves) are exploring every available legal recourse to ensure that us, the "consumers" get what we want - namely tickets.

Couldn't they say that they can't comment at this time as they are trying to get the situation sorted? I think people would be happy with anything! From the comments the last few days, it seems like the European fans have really been hassled with waiting for information...from having to drive 90 minutes to access the internet to taking time off from work, etc...

Crowdsurge has said that the ball is in 10Cs court since this morning USA time.....but 10C has not said anything...10C is on here copying and pasting the same message and locking threads rather than responding to people.... I think that is what's disappointing about the entire situation to all the fans on this forum. We know they are there...they know that we are here and people have real questions...yet we hear nothing from them.

well said, Daniel.

guessing the crowd will be just OK for those shows.

real PJ fans will be all around instead of being all together. And some of them will be angry for shitty seats. :( :?