Ticketing Issues (Use this thread only)

1…910121415…26

Comments

  • JR86440
    JR86440 Posts: 753
    Pamela0222 wrote:
    I'm rather new to 10C and I have to admit that this is really putting a bad taste in my mouth. I'm sorta questionning what my $50 is actually going to to be exact!? Is it for the same T-Shirt which is suppose to be new every year and isn't, or for a Holiday Single & Vinyl that are still MIA to some after a year of waiting, or to this "Deep Magazine" .... Do I also have to wait a year from a "Welcome Package" and get the same answer from 10C when I email them? Personaly I joined because I love the band, but with that being said, I do NOT want to be treated like a number! Although I get that this is a business etc... this business is built because of it's fans!! Maybe 10C should be reminded of that!!??

    What makes me shake my head the most, is the fact that NO ONE from 10C or from Management has said a word about anything to anyone!! Communication is key, and a simple post saying anything at this point would be GREAT!!

    I'm not bashing the 10C.... I haven't been around long enough to be able to say anything bad about them... and I'm sure they've done some pretty kickass things in the past!! But I strongly suggest that they start communicating with the members instead of leaving everyone guessing and making assumptions...

    Sorry... just my 2cents as a "newbie".

    HI Pam- want to go to Europe with me? all expenses paid :twisted:
  • WhyNotSweden
    WhyNotSweden Sweden Posts: 4,308
    I don't think there will be a 10C ticket sale with crowdsurge at all, they are done and can't fix new servers so fast. The question is what do they do without them?

    We need a FIXER :D
    -95, Stockholm (MirrorBall Tour)
    -00, Stockholm
    -07, Copenhagen
    -09, Berlin
    -10, Berlin
    -11, East Troy 1+2
    -12, Stockholm, Oslo, Copenhagen, EV London 2
    -13, London, Chicago
    -14, Amsterdam 1+2, Berlin, Stockholm, Oslo
    -16, TOTD San Francisco 1+2
    -17, EV Amsterdam 2+3
    -18, Amsterdam 1+2, London 1+(2), Barcelona, London 2
    -19, EV Brussels

  • boyo79
    boyo79 Warrington, UK Posts: 6,525
    Pamela0222 wrote:
    I'm rather new to 10C and I have to admit that this is really putting a bad taste in my mouth. I'm sorta questionning what my $50 is actually going to to be exact!? Is it for the same T-Shirt which is suppose to be new every year and isn't, or for a Holiday Single & Vinyl that are still MIA to some after a year of waiting, or to this "Deep Magazine" .... Do I also have to wait a year from a "Welcome Package" and get the same answer from 10C when I email them? Personaly I joined because I love the band, but with that being said, I do NOT want to be treated like a number! Although I get that this is a business etc... this business is built because of it's fans!! Maybe 10C should be reminded of that!!??

    What makes me shake my head the most, is the fact that NO ONE from 10C or from Management has said a word about anything to anyone!! Communication is key, and a simple post saying anything at this point would be GREAT!!

    I'm not bashing the 10C.... I haven't been around long enough to be able to say anything bad about them... and I'm sure they've done some pretty kickass things in the past!! But I strongly suggest that they start communicating with the members instead of leaving everyone guessing and making assumptions...

    Sorry... just my 2cents as a "newbie".

    Excellent post. You pretty much sum up everything we all think. But 10C is blind to it all.
    2000: Manchester
    2006: Dublin; Leeds; Arnhem
    2007: London
    2009: Manchester
    2012: Manchester I & II : EV Manchester : Soundgarden Shepherds Bush
    2013: Brad Manchester : Soundgarden Manchester
    2014: Amsterdam I & II; Berlin; Leeds; Milton Keynes
    2018: Berlin; London II; Boston II

    Bootleg Reviews: http://pjbootlegreviews.blogspot.com/
  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    so,,any news??
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • KG179574
    KG179574 Posts: 82
    left the porch wrote:
    Bottom line is the Ten Club has to get a better in house system. A bigger and better server "world class" as they said themselves after the Alpine Valley and Canadian pre-sale debacle.

    I didn't even try and get tix but I can just imagine the frustration experienced by the faithful yesterday. It is absolutely un-acceptable and avoiding the situation is making it worse.

    As far as seniority goes, I believe that it should only come into play after you have purchased tickets. It never has given you front of the line privelages and I don't think it should start now, even though it would be better for me because I have a great number.

    And lastly the geographical problem; should you have the chance to buy tickets to your local venue before anyone else? Maybe you should, but this has never been the case, and it can't start now. The last Toronto shows were full of people from all over the globe and people I know who live right downtown that wanted to go couldn't because it was sold out. So let's just accept that PJ are in demand worldwide and that the internet has made it possible to buy tickets anywhere anytime. Well that is of course if you are using a ticketing system that works! :D

    This man sounds wise AND level headed! The first line says it all - YOU NEED TO GET THE RIGHT HARDWARE FOR THE LEVEL OF DEMAND THAT YOU HAVE. Your servers are not cutting it anymore and you need to upgrade and get the right IT team working for you to ensure that people who booked time off work to purchase tickets during a pre-sale, can do actually that. if I logged in and saw that things were sold out, then fine, they were sold out. But logging in, selecting tickets and then waiting hours at your computer to enter payment information or navigate to your cart is not cool.
    He who forgets will be destined to remember.
  • boyo79
    boyo79 Warrington, UK Posts: 6,525
    dimitrispearljam wrote:
    so,,any news??

    Don't be silly Dimi!
    2000: Manchester
    2006: Dublin; Leeds; Arnhem
    2007: London
    2009: Manchester
    2012: Manchester I & II : EV Manchester : Soundgarden Shepherds Bush
    2013: Brad Manchester : Soundgarden Manchester
    2014: Amsterdam I & II; Berlin; Leeds; Milton Keynes
    2018: Berlin; London II; Boston II

    Bootleg Reviews: http://pjbootlegreviews.blogspot.com/
  • kdizzle.delio
    kdizzle.delio Posts: 292
    dimitrispearljam wrote:
    so,,any news??

    Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

    In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

    If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.

    Update From CrowdSurge: We will be working throughout the night to diagnose the problem that occurred during today's pre-sale. Check back for updates

    i dont remember seeing that last time i checked the site, so thats news to me.
    "I want to Rock & Roll all night, and part of everyday"
    Sept.11/05 Kitchener, Ontario
    May 10/10 Buffalo, New York
    Sept.11 & Sept 12/2011, Toronto, Ontario
    Sept. 15/11 Hamilton, Ontario
    Oct. 12/13 Buffalo, New York
    Oct 16/14 Detroit, Michigan
    May 10/16 Toronto, Ontario
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,484
    PJ21 should be with a new fanclub with people running it that knows how to.
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • PearlJamPatriot
    PearlJamPatriot Posts: 2,426
    jmk wrote:
    PearlJamPatriot wrote:
    IMO, this would be the best way to handle the tickets sales. And I mentioned this after the PJ20 Alpine fiasco.
    viewtopic.php?f=4&t=157851

    I said this before, they should sell tickets, even if its just for high demand shows, in several blocks going by fan club #. Everyone will still get an equal chance. This suggestion DOES NOT MEAN if you ave a low number you have an advantage.

    Say, just for even numbers, there are 400,000 members. Well then have 4 different mini tickets sales for a high demand show. You can start off by selling 1,500 tickets or 750 pairs per block.

    Block 1 Fan Club #'s 1-99,999

    Block 2 #'s 100,000-199,999

    Block 3 #'s 200,000-299,999

    Block 4 #'s 300,000- etc

    Each block gets, say 1,500 tickets (just saying for an equal number)
    So 4 blocks of 1,500 = 6,000 fan club tickets and everyone still gets an equal shot at tickets. The way they give out the seats when you pick them up doesnt change. But this prevents EVERY SINGLE fan club member from hitting the site at the same time.

    And whatever tickets dont sell in a certain blocks on sale, maybe those can then be divided and then added to the other remaing blocks. And if all the seats dont sell after the 4 small tickets sales, then you can do one final one where anybody can purchase tickets.

    LOAD BALANCING!!!!!!!!!!!!!

    My member number is 402xxx. Do you think old members who've seen them multiple times in US or UK should get tickets before me and other members in Finland? I haven't seen Pearl Jam a single time because I was too young to see them the only time they played a concert in my country. I really think tickets should be reserved to members from the countries nearby. For example members from Sweden, Finland and Estonia will be getting one ticket for the Stockholm concert before those from UK, US or Germany.
    I don't think old members who've seen them multiple times should get tickets before anyone. It should all be equal. My idea has no intention of discriminating to older members with better numbers. And you don't even have to use this model for every show. But it could work, maybe with some tweaks, for the high demand shows like MSG, Boston etc..

    And that said, I don't think the number of tickets was the issue yesterday. I think there was enough for everyone who wanted them. The problem yesterday was the load. The amount of traffic hitting Crowdsurge at one time. Especially since it was a new system, so there was even more unnecessary traffic from peopel trying to test it out, even though they weren't buying tickets. That is why they need to figure out a way to balance the load. Staggering of any kind seems to be the answer IMO.
    Pearl Jam Shows: 1998 - 9/11 New York, NY (MSG night 2); 9/13 Hartford, CT || 2000 - 8/24 Wantagh, NY (Jones Beach 2); 8/27 Saratoga Springs; 8/29 Mansfield, MA (night 1); 8/30 Mansfield, MA (night 2) || 2003 - 4/29 Albany, NY; 5/3 State College, PA; 7/2 Mansfield (night 1); 7/6 Camden, NJ (night 2); 7/8 New York, NY (MSG night 1) || 2004 - 9/28 Boston, MA (night 1); 9/29 Boston, MA (night 2) || 2005 - 10/3 Philadelphia, PA || 2006 - 5/12 Albany, NY; 5/13 Hartford, CT; 5/24 Boston, MA (night 1); 5/25 Boston, MA (night 2); 5/27 Camden, NJ (night 1); 5/28 Camden, NJ (night 2)|| 2008 - 6/19 Camden, NJ (night 1); 6/24 New York, NY (MSG night 1); 6/25 New York, NY (MSG night 2); 6/27 Hartford, CT; 6/28 Mansfield, MA (night 1); 6/30 Mansfield, MA (night 2); 7/1 New York, NY (Beacon Theater)|| 2009 - 9/21 Seattle, WA (night 1); 9/22 Seattle, WA (night 2); 10/27 Philadelphia, PA (Spectrum night 1); 10/28 Philadelphia, PA (Spectrum night 2); 10/30 Philadelphia, PA (Spectrum night 3); 10/31 Philadelphia, PA (Spectrum night 4)|| 2010 - 5/15 Hartford, CT; 5/17 Boston, MA; 5/20 New York, NY (MSG night 1); 5/21 New York, NY (MSG night 2)|| 2011 - 9/3 East Troy, WI (PJ20); 9/4 East Troy, WI (PJ20) || 2012 - 9/2 Philadelphia, PA, 9/30 Missoula, MT || 2013 - 7/19 Chicago, IL (Wrigley Field), 10/12 Buffalo, NY, 10/15 Worcester, MA (night 1), 10/16 Worcester, MA (night 2), 10/18 Brooklyn, NY (night 1), 10/19 Brooklyn, NY (night 2), 10/25 Hartford, CT || 2014 - 10/22 Denver, CO || 2015 -  9/26 New York, NY (Global Citizen Festival) || 2016 - 5/1 New York, NY (night 1), 5/2 New York, NY (night 2), 8/5 Boston, MA (Fenway Park night 1), 8/7 Boston, MA (Fenway Park night 2) || 2018 - 9/2 Boston, MA (Fenway Park night 1) || 2020 - 3/30 New York, NY
    Eddie Vedder solo: 2008 - Boston night 1 & 2 || 2009 - Albany, NY night 1 & 2 || 2011 - Hartford, CT, Boston, MA

  • WhyNotSweden
    WhyNotSweden Sweden Posts: 4,308
    Why is this forum running so slow.... was it a 10C server crash yesterday?
    -95, Stockholm (MirrorBall Tour)
    -00, Stockholm
    -07, Copenhagen
    -09, Berlin
    -10, Berlin
    -11, East Troy 1+2
    -12, Stockholm, Oslo, Copenhagen, EV London 2
    -13, London, Chicago
    -14, Amsterdam 1+2, Berlin, Stockholm, Oslo
    -16, TOTD San Francisco 1+2
    -17, EV Amsterdam 2+3
    -18, Amsterdam 1+2, London 1+(2), Barcelona, London 2
    -19, EV Brussels

  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    boyo79 wrote:
    dimitrispearljam wrote:
    so,,any news??

    Don't be silly Dimi!
    oh boy...so bad...not cool..so many friends and fans unhappy..
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    kdizzle.delio wrote:
    dimitrispearljam wrote:
    so,,any news??

    Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

    In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

    If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.

    Update From CrowdSurge: We will be working throughout the night to diagnose the problem that occurred during today's pre-sale. Check back for updates

    i dont remember seeing that last time i checked the site, so thats news to me.
    yeah..like no news....too bad..really really bad
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • mrk2
    mrk2 Finland Posts: 2,093
    25 hours down, how many more to go?
    225xxx - 6/28/00, 10/20/01, 10/22/01, 9/11/06, 9/22/06, 9/23/06, 6/18/07, 6/26/07, 8/15/09, 6/25/10, 6/30/10, 7/4/12, 7/5/12, 7/7/12, 7/10/12, 6/26/14, 6/28/14, 7/3/18, 7/5/18
  • deserteddotse
    deserteddotse Posts: 1,276
    Whynot2nightsinGloben wrote:
    Why is this forum running so slow.... was it a 10C server crash yesterday?

    If you put 2 and 2 together I come to that conclusion...
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • pjsteelerfan
    pjsteelerfan Maryland Posts: 9,905
    Whynot2nightsinGloben wrote:
    Why is this forum running so slow.... was it a 10C server crash yesterday?

    This is what I don't get, the forum should have been fine
    ...got a mind full of questions and a teacher in my soul...
  • BrainofJ77
    BrainofJ77 Posts: 16
    Omg, or crowdsurge crashed and everyone went in to the forums at the same time to complain/get info....just might have something to do with TC being slow at the time?
  • kdizzle.delio
    kdizzle.delio Posts: 292
    in real news i just read a local scout master was arrested on child porn charges, the 2009 toyota venza hottest car amongst car thieves in Canada, and finally radioactive water spills from New Brunswick power plant.
    "I want to Rock & Roll all night, and part of everyday"
    Sept.11/05 Kitchener, Ontario
    May 10/10 Buffalo, New York
    Sept.11 & Sept 12/2011, Toronto, Ontario
    Sept. 15/11 Hamilton, Ontario
    Oct. 12/13 Buffalo, New York
    Oct 16/14 Detroit, Michigan
    May 10/16 Toronto, Ontario
  • WhyNotSweden
    WhyNotSweden Sweden Posts: 4,308
    pjsteelerfan wrote:
    Whynot2nightsinGloben wrote:
    Why is this forum running so slow.... was it a 10C server crash yesterday?

    This is what I don't get, the forum should have been fine

    Yes, Crowdsurge is located in UK, 10C in Seattle........ :o
    -95, Stockholm (MirrorBall Tour)
    -00, Stockholm
    -07, Copenhagen
    -09, Berlin
    -10, Berlin
    -11, East Troy 1+2
    -12, Stockholm, Oslo, Copenhagen, EV London 2
    -13, London, Chicago
    -14, Amsterdam 1+2, Berlin, Stockholm, Oslo
    -16, TOTD San Francisco 1+2
    -17, EV Amsterdam 2+3
    -18, Amsterdam 1+2, London 1+(2), Barcelona, London 2
    -19, EV Brussels

  • sickofit
    sickofit Norway Posts: 780
    Spiritual_Chaos wrote:
    PJ21 should be with a new fanclub with people running it that knows how to.

    I'll volunteer. I'm very organised, meticulous and I don't like letting ppl down at all! Plus I'll make sure to kick those lousy flippers where it hurts and make sure people with spares share with 10Clubbers first ;)

    Vote for me! :D
    if I keep holding out,.... will the light shine through?
  • deserteddotse
    deserteddotse Posts: 1,276
    Whynot2nightsinGloben wrote:
    pjsteelerfan wrote:
    Whynot2nightsinGloben wrote:
    Why is this forum running so slow.... was it a 10C server crash yesterday?

    This is what I don't get, the forum should have been fine

    Yes, Crowdsurge is located in UK, 10C in Seattle........ :o

    I'm ranting now but (and I'll quote myself):

    10C has integrated the CrowdSurge Ticketing API into their existing website (bought a piece of code and support from Crowdsurge).
    That means they use the same servers as before.
    Same servers with the same amount of traffic when sale goes live causes the same problems...

    Thats my theory...
    Give a monkey a brain and he'll swear he's the center of the Universe...
This discussion has been closed.

Categories