Proposed Solution to 10c Ticketing, I wanted to get your thoughts.

Veddernarian · February 2008

Capricorn Sister wrote:

The button on 'Jeopardy' only lets you click it once before you get locked out. Some folks will always think that clicking 'buy' 5 times gives them a better chance at tickets.

Lots of people will do that. I know they think pressing the walk button at a street intersection multiple times speeds up the traffic lights. I thought about that. I was thinking the screen should have a message saying your 1st click is the one that counts. At Amazon.com, if you go to the customer reviews when you are logged in, at the bottom of each review, it asks, "Was this review helpful? [Yes] [No]". Every time you click, it responds, "Thanks for your feedback". But when you look at the tally, 3 out of 5 found your review helpful, it is clearly evident that no matter how many times you vote, even across multiple login sessions, only one vote gets counted. Something like this would have to be programmed into the [Buy] button.

camaros · February 2008

nay

no internet timer will record to the 10,000th of a second....

Vedd Hedd · February 2008

All I am asking for at this point is a little advanced warning.

This three day thing sucks.

Some of us have jobs.

Lennon_Cobain · February 2008

I didn't try to buy tickets yesterday so I don't have any first hand experience with what happened. However, I will say that going back to purchasing tickets by postal mail is not the way to go.

Ten Club needs to embrace technology. Online ticketing is definitely the way to go. I think Ten Club just needs to come up with a creative way of dealing with demand (both in terms of tickets and server capacity).

There are so many fan clubs out there with online ticketing. Ten Club should take a look at what they are doing. It might be a good idea for Ten Club to work with a third party like Ticketmaster (gasp).

What I think may work well would be if every Ten Club member received a personalized code to purchase tickets through Ticketmaster per tour/leg. Seniority likely could not be accounted for. Every show would have 2 days worth of Ten Club presale. Day 1 would be for people who pick that show as their first choice. Day 2 would be for anyone else (members) to buy tickets. Members would be allowed to use their code on Day 1 only once per tour/leg, but the code could be used an unlimited amount of times on Day 2. All shows would have a 2 ticket limit, and sales would be subject to availability.

manhattan · February 2008

If Ticketmaster was allowed to sell 10c tickets, there would no longer be fans in the best seats. They would all be sold to scalpers before we even got a chance. TM is not an organization I would trust to be honorable...

heyfoxymophandlemomm · February 2008

Vedd Hedd wrote:

All I am asking for at this point is a little advanced warning.

This three day thing sucks.

Some of us have jobs.

Amen.

I didn't/couldn't try for tix this time. Probably the first time in years that I haven't been on the site on a ticket sale day (except Euro shows). Glad I didn't have the brain damage - like the first idea of staggering, etc - and somehow agree that a chat with Ticketmaster wouldn't hurt at all.

Veddernarian · February 2008

Lennon_Cobain wrote:

I didn't try to buy tickets yesterday so I don't have any first hand experience with what happened. However, I will say that going back to purchasing tickets by postal mail is not the way to go.

Ten Club needs to embrace technology. Online ticketing is definitely the way to go. I think Ten Club just needs to come up with a creative way of dealing with demand (both in terms of tickets and server capacity).

There are so many fan clubs out there with online ticketing. Ten Club should take a look at what they are doing. It might be a good idea for Ten Club to work with a third party like Ticketmaster (gasp).

What I think may work well would be if every Ten Club member received a personalized code to purchase tickets through Ticketmaster per tour/leg. Seniority likely could not be accounted for. Every show would have 2 days worth of Ten Club presale. Day 1 would be for people who pick that show as their first choice. Day 2 would be for anyone else (members) to buy tickets. Members would be allowed to use their code on Day 1 only once per tour/leg, but the code could be used an unlimited amount of times on Day 2. All shows would have a 2 ticket limit, and sales would be subject to availability.

I think using T/M or someone like that is good. I would see it like this... Lets say 10c members get individual codes. And lets say an event has 1000 10c seats. T/M could treat it like 10c bought 1000 tickets in a specific location up front and up the sides like in 2006. When 10c people do the presale, with their codes, they use T/M's infrastructure. T/M could give 10c 1000 tickets and a list of 1000 people (the name/email/code). Of course in a data file. Then, 10c can match it against their database to get the 10c number, validate the person is valid, etc., and then allocate the tickets based on seniority. I do a lot of this kind of data matching at work. If I had a file containing the special code and e-mail address(from T/M), and another file containing the 10c membership roster, with an added column being that special code, I could have the tickets allocated in minutes. It's not that hard with the right tools. Your idea isn't bad at all. Not sure what each side is willing to do, and what it would cost. I think my original thread is more of a low cost solution.

teskeinc · February 2008

when the tix are extremely limited like these shows just have a lottery.

covered in bliss · February 2008

teskeinc wrote:

when the tix are extremely limited like these shows just have a lottery.

I agree.

Technology can always be manipulated -- people with better resources (computer geek vs. dial-up-diane) will always have the upper-hand during first-come-first-served situations.

The fact that people won't think twice about "sharing" their 'special' code with friends for access to better seats needs to be considered as well.

go back to post cards and mail orders. It would level the playing field for all.

mookie9999 · February 2008

covered in bliss wrote:

(computer geek vs. dial-up-diane) .

I dated dial-up-Diane once. What she lacked in speed she made up for in price.

tie-dye lady · February 2008

Ticketmaster? Really? Have you bought tix through them lately? I just did and it was a huge mess across the country for the tour. Their server went down for hours, sales botched, fans furious, presale fraud. The entire system needs an overhaul IMO, not just 10C and not just TM. So many people are getting on the internet at one time to buy tix and there doesn't seem to be a server out there these days to handle it. Yeah, it sucks that the process gets screwed up. Where are the tech savvy folks who can create a superpower server to solve the problem? Going to TM would be worse on so many levels and the tix would still be screwed up! Who here can make a big ole hunkin server that will work everytime? That's the idea of the century.

squid · February 2008

Lennon_Cobain wrote:

I didn't try to buy tickets yesterday so I don't have any first hand experience with what happened. However, I will say that going back to purchasing tickets by postal mail is not the way to go.

Ten Club needs to embrace technology. Online ticketing is definitely the way to go. I think Ten Club just needs to come up with a creative way of dealing with demand (both in terms of tickets and server capacity).

There are so many fan clubs out there with online ticketing. Ten Club should take a look at what they are doing. It might be a good idea for Ten Club to work with a third party like Ticketmaster (gasp).

What I think may work well would be if every Ten Club member received a personalized code to purchase tickets through Ticketmaster per tour/leg. Seniority likely could not be accounted for. Every show would have 2 days worth of Ten Club presale. Day 1 would be for people who pick that show as their first choice. Day 2 would be for anyone else (members) to buy tickets. Members would be allowed to use their code on Day 1 only once per tour/leg, but the code could be used an unlimited amount of times on Day 2. All shows would have a 2 ticket limit, and sales would be subject to availability.

I think you are correct, this is a technology issue. The number of people logging into the system is too great for the capacity of the server. Ideally the application server should be load balanced amongst multiple servers to accommodate the high throughput. Also, tuning the database to accommodate the high number of transactions will need to be looked at.
But I am sure the 10c staff are looking at this

decides2dream · February 2008

teskeinc wrote:

when the tix are extremely limited like these shows just have a lottery.

agreed!

i didn't even try for tix, but absolutely...for limited shows, i think it's an excellent idea! in a way, much more *fair*.....everyone who wants a ticket TRULY has an *equal shot*...not dependent on internet provider, server speed/issues, etc.

however, outside of limited shows, i still personally believe there could be a better system in place, to open up more to many...not leave the BEST to a very small minority of fans, ALWAYS...for ALL shows. it just don't seem fair.

seniority or not, while i agree in rewarding long-term fan club members.....not an *always* thing imo, especially in regards to tickets. i think all pearl jam fans should have the chance of enjoying what few too many have experienced the past couple tours, and next to impossible to get to experience in the US anyway, w/o an excellent 10c #, or friend with such a #...it just should not be that limited, but just my little ole opinion.

*actually, now that i think a sec...lottery might be a great idea for ALL shows, b/c hell, the # of 10c tix allotted for shows nowadays *IS* so much less, i think at most 10% of the venue capacity is all that is allowable nowadays? for big shows in big cities.....a lottery would make sense as well! again, would be a bit more *fair*.....rather than at the mercy of fickle technology.

onemorshow · February 2008

all shows should be 10c only.if there are extra tickets after the 10c get all of theirs, then ticketmaster would get the rest and sell to public.if none were avil. then ticketmaster would get no tickets.then all the good tickets would be at will call for 10c and no tickets would be scalped.

covered in bliss · February 2008

play 2 nights in each city and make one of the shows NON seniority seating.

Proposed Solution to 10c Ticketing, I wanted to get your thoughts.

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