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Emails to 10c

strummersstrummers Posts: 2,611
edited April 2009 in The Porch
My set arrived a bit damaged too (squashed in one of the corners), I contemplated keeping it as is for a while, but if it was from anywhere else I would return it. So I decided to contact 10c and ask about getting a replacement. Have sent 2 emails and a pm to Santos - no reply yet. Luckily I've been able to enjoy my other half's SDE.

How long have you been waiting before getting repleis from 10c? Don't want to be overbearing, but getting a little worried at the lack of response!
http://www.wishlistfoundation.org
http://www.strummersphotography.com

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    PJFAN_seattlePJFAN_seattle Posts: 2,965
    I usually get replies in a few hours
    longest was a day or 2
    Shows:
    Seattle Key Arena 9-21-2009
    Seattle Key Arena 9-22-2009
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    strummersstrummers Posts: 2,611
    PJ_kidd121492 wrote:
    I usually get replies in a few hours
    longest was a day or 2

    Yeah, before this I've never ususally had any problems - normally great at replying.

    Sheeit - what to do??
    http://www.wishlistfoundation.org
    http://www.strummersphotography.com

    <object width="360" height="300"><param name="movie" value="http://www.redbubble.com/swf/redbubble.swf"></param><param name="allowFullScreen" value="true"></param><PARAM NAME=FlashVars VALUE="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow"><embed src="http://www.redbubble.com/swf/redbubble.swf&quot; FlashVars="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow&quot; type="application/x-shockwave-flash" allowfullscreen="true" width="360" height="300"></embed></object>
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    CJMST3KCJMST3K Posts: 9,722
    strummers wrote:
    My set arrived a bit damaged too (squashed in one of the corners), I contemplated keeping it as is for a while, but if it was from anywhere else I would return it. So I decided to contact 10c and ask about getting a replacement. Have sent 2 emails and a pm to Santos - no reply yet. Luckily I've been able to enjoy my other half's SDE.

    How long have you been waiting before getting repleis from 10c? Don't want to be overbearing, but getting a little worried at the lack of response!


    I'd say give them a day or two. If they don't respond to you, then call your credit card company to dispute the charge. That'll get their attention and get it resolved.
    ADD 5,200 to the post count you see, thank you. :)
    *NYC 9/28/96 *NYC 9/29/96 *NJ 9/8/98 (front row "may i play drums with you")
    *MSG 9/10/98 (backstage) *MSG 9/11/98 (backstage)
    *Jones Beach 8/23/00 *Jones Beach 8/24/00 *Jones Beach 8/25/00
    *Mansfield 8/29/00 *Mansfield 8/30/00 *Nassau 4/30/03 *Nissan VA 7/1/03
    *Borgata 10/1/05 *Camden 5/27/06 *Camden 5/28/06 *DC 5/30/06
    *VA Beach 6/17/08 *DC 6/22/08 *MSG 6/24/08 (backstage) *MSG 6/25/08
    *EV DC 8/17/08 *EV Baltimore 6/15/09 *Philly 10/31/09
    *Bristow VA 5/13/10 *MSG 5/20/10 *MSG 5/21/10
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    ComeToTXComeToTX Austin Posts: 7,587
    I e-mailed them about my set too. I received 2 of disc 1 of the drop in the park lp. the response took a few days and they wrote back and said sony did the packaging and they were forwarding my request along. i've never had them not get back so give it a couple more days.
    This show, another show, a show here and a show there.
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    Mrs.Vedder78Mrs.Vedder78 Posts: 4,585
    strummers wrote:
    My set arrived a bit damaged too (squashed in one of the corners), I contemplated keeping it as is for a while, but if it was from anywhere else I would return it. So I decided to contact 10c and ask about getting a replacement. Have sent 2 emails and a pm to Santos - no reply yet. Luckily I've been able to enjoy my other half's SDE.

    How long have you been waiting before getting repleis from 10c? Don't want to be overbearing, but getting a little worried at the lack of response!


    I sent an email on Saturday and got an answer on Tuesday then replied that day and got a response today about 1 day turn around.
    "Without the album covers, where do you clean your pot?" - EV
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    LukinFanLukinFan Florida Posts: 29,009
    strummers wrote:
    PJ_kidd121492 wrote:
    I usually get replies in a few hours
    longest was a day or 2

    Yeah, before this I've never ususally had any problems - normally great at replying.

    Sheeit - what to do??
    they'll get back to you- I'm sure this happened to a lot of people. Plus they are busy making plans for an Ed solo tour- and PJ tour in the fall!!! :mrgreen:
    www.RLMcDaniel.com

    1996: Ft Lauderdale
    1998: Birmingham
    2000: Charlotte, Tampa
    2003: Tampa, Atlanta, Phoenix
    2004: Kissimmee
    2008: West Palm Beach, Bonnaroo, Columbia
    2010: MSG2
    2012: Music Midtown
    2014: Memphis
    2016: Ft. Lauderdale, Miami, Jacksonville, JazzFest
    2018: Wrigley 1, Fenway 1
    2022: Nashville
    2023: Ft. Worth II
  • Options
    strummersstrummers Posts: 2,611
    LukinFan wrote:
    strummers wrote:
    PJ_kidd121492 wrote:
    I usually get replies in a few hours
    longest was a day or 2

    Yeah, before this I've never ususally had any problems - normally great at replying.

    Sheeit - what to do??
    they'll get back to you- I'm sure this happened to a lot of people. Plus they are busy making plans for an Ed solo tour- and PJ tour in the fall!!! :mrgreen:

    I'll forgive them if they put a couple of dates in for my home town :D
    http://www.wishlistfoundation.org
    http://www.strummersphotography.com

    <object width="360" height="300"><param name="movie" value="http://www.redbubble.com/swf/redbubble.swf"></param><param name="allowFullScreen" value="true"></param><PARAM NAME=FlashVars VALUE="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow"><embed src="http://www.redbubble.com/swf/redbubble.swf&quot; FlashVars="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow&quot; type="application/x-shockwave-flash" allowfullscreen="true" width="360" height="300"></embed></object>
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    phillyfanphillyfan Posts: 831
    LukinFan wrote:
    strummers wrote:
    PJ_kidd121492 wrote:
    I usually get replies in a few hours
    longest was a day or 2

    Yeah, before this I've never ususally had any problems - normally great at replying.

    Sheeit - what to do??
    they'll get back to you- I'm sure this happened to a lot of people. Plus they are busy making plans for an Ed solo tour- and PJ tour in the fall!!! :mrgreen:
    like the way you think
    If you hate something dont you do it too
    world fucking champs!!!
  • Options
    LukinFanLukinFan Florida Posts: 29,009
    strummers wrote:

    I'll forgive them if they put a couple of dates in for my home town :D
    :D

    Good luck- I'm sure they will get back to you and get everything perfect
    www.RLMcDaniel.com

    1996: Ft Lauderdale
    1998: Birmingham
    2000: Charlotte, Tampa
    2003: Tampa, Atlanta, Phoenix
    2004: Kissimmee
    2008: West Palm Beach, Bonnaroo, Columbia
    2010: MSG2
    2012: Music Midtown
    2014: Memphis
    2016: Ft. Lauderdale, Miami, Jacksonville, JazzFest
    2018: Wrigley 1, Fenway 1
    2022: Nashville
    2023: Ft. Worth II
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    ECMECM Posts: 1,687
    T.... double checking.... you are emailing <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e -->, right ?
    wishlistfoundation.org
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    strummersstrummers Posts: 2,611
    Evil Closet Monkey wrote:
    T.... double checking.... you are emailing <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e -->, right ?

    Yeah, I was. Just got a reply that "Your complaint will be forwarded to SONY for resolution. You will be contacted soon."

    Not sure what to make of that one as I was under the impression they'd already arranged for some box sets to be returned to 10c. Bit disappointed as I think 10c should be sorting it out directly, as that's who I paid and ordered it from, not sure forwarding my 'complaint' to Sony is the right thing to do.

    Hopefully Sony will be in touch by the end of the week and sort it all out.
    http://www.wishlistfoundation.org
    http://www.strummersphotography.com

    <object width="360" height="300"><param name="movie" value="http://www.redbubble.com/swf/redbubble.swf"></param><param name="allowFullScreen" value="true"></param><PARAM NAME=FlashVars VALUE="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow"><embed src="http://www.redbubble.com/swf/redbubble.swf&quot; FlashVars="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow&quot; type="application/x-shockwave-flash" allowfullscreen="true" width="360" height="300"></embed></object>
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    Child Of The 90sChild Of The 90s Posts: 526
    Mine was slightly damaged too. Just the sleves so I'm not too concerned. I'm just going to keep it though. I don't plan on selling it or anything so I don't really mind.
  • Options
    aNiMaLaNiMaL Posts: 7,118
    CJMST3K wrote:
    strummers wrote:
    My set arrived a bit damaged too (squashed in one of the corners), I contemplated keeping it as is for a while, but if it was from anywhere else I would return it. So I decided to contact 10c and ask about getting a replacement. Have sent 2 emails and a pm to Santos - no reply yet. Luckily I've been able to enjoy my other half's SDE.

    How long have you been waiting before getting repleis from 10c? Don't want to be overbearing, but getting a little worried at the lack of response!


    I'd say give them a day or two. If they don't respond to you, then call your credit card company to dispute the charge. That'll get their attention and get it resolved.
    I think that is terrible advise. I would call the 10C before disputing the charge on your cc.
  • Options
    CJMST3KCJMST3K Posts: 9,722
    aNiMaL wrote:
    CJMST3K wrote:
    strummers wrote:
    My set arrived a bit damaged too (squashed in one of the corners), I contemplated keeping it as is for a while, but if it was from anywhere else I would return it. So I decided to contact 10c and ask about getting a replacement. Have sent 2 emails and a pm to Santos - no reply yet. Luckily I've been able to enjoy my other half's SDE.

    How long have you been waiting before getting repleis from 10c? Don't want to be overbearing, but getting a little worried at the lack of response!


    I'd say give them a day or two. If they don't respond to you, then call your credit card company to dispute the charge. That'll get their attention and get it resolved.
    I think that is terrible advise. I would call the 10C before disputing the charge on your cc.

    Ten Club LLC is a business. They need to respond to customers when they have a legitimate complaint. How long would you recommend waiting? ...and I agree, a phone call would be a best next step.
    ADD 5,200 to the post count you see, thank you. :)
    *NYC 9/28/96 *NYC 9/29/96 *NJ 9/8/98 (front row "may i play drums with you")
    *MSG 9/10/98 (backstage) *MSG 9/11/98 (backstage)
    *Jones Beach 8/23/00 *Jones Beach 8/24/00 *Jones Beach 8/25/00
    *Mansfield 8/29/00 *Mansfield 8/30/00 *Nassau 4/30/03 *Nissan VA 7/1/03
    *Borgata 10/1/05 *Camden 5/27/06 *Camden 5/28/06 *DC 5/30/06
    *VA Beach 6/17/08 *DC 6/22/08 *MSG 6/24/08 (backstage) *MSG 6/25/08
    *EV DC 8/17/08 *EV Baltimore 6/15/09 *Philly 10/31/09
    *Bristow VA 5/13/10 *MSG 5/20/10 *MSG 5/21/10
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    Local CrewLocal Crew Posts: 745
    i have been back and forth with them for the last week with some some issues i have had with me member number. They have been great, it took awhile to solve the problem but it was solved. they have a lot going on right now.
    Walk Tall, Kick Ass, Learn to Speak Arabic, Love Music, and Never Forget You Come From a Long Line of Truth Seekers, Lovers, and Warriors. HST

    CHILLIN LIKE BOB DYLAN!!!
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    fightingthesuburbsfightingthesuburbs Posts: 132
    strummers wrote:
    My set arrived a bit damaged too (squashed in one of the corners), I contemplated keeping it as is for a while, but if it was from anywhere else I would return it. So I decided to contact 10c and ask about getting a replacement. Have sent 2 emails and a pm to Santos - no reply yet. Luckily I've been able to enjoy my other half's SDE.

    How long have you been waiting before getting repleis from 10c? Don't want to be overbearing, but getting a little worried at the lack of response!

    I had the same exact damage and sent an email with photo of damage. Haven't heard back. Been almost two weeks.
    New screenname for the new site. At least for now. Previously Lackofdave
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    bootlegbootleg Posts: 506
    I had the same problem of getting 2 side A/B of Drop in the Park, emailed them and they responded in about 5 days saying the same thing that my complaint was forwarded to Sony. I haven't heard anything from Sony yet.
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